Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in noida
>
EZ Rankings
>
Sales Support Manager

Sales Support Manager

EZ Rankings

2 - 4 years

3 - 6 Lacs

noida

Posted:5 hours ago| Platform:

Apply

Skills Required

resource management process optimization customer interaction sales support sales customer support staffing marketing operations service improvement leadership product development support management support services customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

EZ Rankings is looking for Sales Support Manager to join our dynamic team and embark on a rewarding career journey

The Support Manager is responsible for leading and managing the customer support team to ensure exceptional service and satisfaction for clients or customers
This role involves implementing effective support strategies, developing and maintaining strong customer relationships, and optimizing support processes
Key Responsibilities:Team Leadership:Lead, mentor, and motivate a team of support representatives
Conduct regular team meetings and training sessions to enhance skills and knowledge
Set performance goals, monitor individual and team performance, and provide feedback
Customer Satisfaction:Ensure high levels of customer satisfaction by addressing customer concerns and providing timely and effective resolutions
Implement customer feedback mechanisms to continuously improve support services
Foster a customer-centric culture within the support team
Process Optimization:Develop and implement efficient support processes to streamline operations
Identify areas for improvement and implement strategies to enhance support efficiency
Work closely with other departments to align support processes with overall business goals
Quality Assurance:Monitor and evaluate customer interactions to ensure quality and consistency
Implement quality assurance programs and training to maintain high standards of service
Address and resolve escalated customer issues promptly
Reporting and Analysis:Generate and analyze support-related reports to assess performance and identify trends
Use data insights to make informed decisions and implement improvements
Provide regular reports to management on key support metrics
Cross-Functional Collaboration:Collaborate with other departments such as product development, sales, and marketing to ensure a seamless customer experience
Communicate customer feedback and insights to relevant teams for product or service improvements
Resource Management:Manage staffing levels to meet customer support demands
Optimize resource allocation to ensure efficient handling of customer inquiries

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

More Jobs at EZ Rankings

Social Media Sales Executive (Fresher)

Noida, Uttar Pradesh, India

Experience: Not specified

Salary: Not disclosed

Sales Executive (Fresher)

Noida, Uttar Pradesh, India

Experience: Not specified

Salary: Not disclosed

Business Development Executive

Noida, Uttar Pradesh, India

Experience: Not specified

Salary: Not disclosed

Senior Social Media Executive

Noida, Uttar Pradesh, India

2.0 - 3.0 yrs

Salary: Not disclosed

Digital Marketing Head

noida, uttar pradesh, india

10.0 - 10.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

EZ Rankings

Digital Marketing

N/A

Login to

Please Verify Your Phone or Email

Confirm Action

Sales Support Manager