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Service Performance & Quality ManagerSoftware, the fuel for mobilityWe bring bold digital visions to life. So we’re on the lookout for more curious and creative engineers who want to create change – one line of high-quality code at a time. Our transformation isn't for everyone, but if you're excited about solving the leading-edge technological challenges facing the auto industry, then let’s talk about your next move.
Let's introduce ourselves
At Volvo Cars, we are making bold digital visions come true. We aim to be the leader in the automotive world by creating a digital ecosystem built around making our customers' lives less complicated. What we all have in common at Volvo Cars is our passion for protecting lives, our endless curiosity and our dedication to create a new future for the automotive industry. Our human centric focus is what separates us from all other car companies.As a Service Performance & Quality Manager, you will be at the core of shaping how performance, quality, and accountability are embedded into the way we design, operate, and evolve our services. You’ll work at the intersection of data, strategy, and service enablement—empowering teams across the organization to drive measurable improvements. You’ll be part of a foundation team that sets enterprise-wide standards and works closely with service owners, reliability experts, and visibility architects to ensure transparency, resilience, and quality are part of everyday operations. This is a role with broad impact, deep influence, and the opportunity to shape how we deliver value at scale
What You'll Do
Define and evolve consistent frameworks for SLAs, SLOs, and SLIs across products, services and vendorsGuide teams in adopting meaningful performance metrics and quality indicatorsProduce structured dashboards and reports to support leadership decision-makingCollaborate with product and service teams to ensure data-driven performance insightsGovern the operations maturity model and facilitate improvement playbooksLead tracking of service maturity, DR readiness, and cross-domain improvement initiativesAct as a trusted advisor on performance modeling, accountability, and improvement practices
What You'll Bring
We believe you're a great fit if you:Have experience working with service-level metrics (SLAs, SLOs, SLIs) in complex, distributed environmentsAre comfortable navigating across product, platform, and operational teams to influence outcomesHave a strategic mindset paired with the ability to execute through frameworks, playbooks, and collaborationUnderstand how to interpret observability data and translate it into actionable insightsEnjoy enabling others—you're more coach than controller, and you lead through enablement, not enforcementAre familiar with service management principles and practices (e.g., ITIL, SRE, or DevOps performance culture)Can simplify complexity, structure insights, and support continuous improvement in both in-house and outsourced contexts
Who You Are And What You Believe In
Embraces We CultureYou are customer focused and have a solution-oriented mindsetYou excel in collaboration, both with internal and external stakeholders, and are passionate about building a work environment based on trustCuriousYou are passionate about software development and you have an interest in staying up to date with new technologiesYou are self-propelled and have an innovative and creative mindAgile MindsetYou have a strong belief in agile ways of working especially in accordance with SAFeYou are flexible, open to new ideas and have a strong focus on continuous improvementCommunicationYou are an avid communicator, and are fluent in both spoken and written EnglishYou can build compelling and interesting presentations supporting your ideasYou manage stakeholder expectations at various levels with easeYou navigate confidently in a multi-cultural environmentVolvo Cars. For Life.For nearly a century, Volvo Cars has empowered people to move freely in a personal, sustainable and safe way. Today, we are driving bold advancements in electrification, sustainability and automotive safety. To realise our ambitious vision, we are seeking innovative minds who are ready to tackle the challenges of tomorrow – today.In our company, we believe extraordinary things are achieved by ordinary people with the drive to make a difference.Bengaluru, KA, IN, 562122Job requisition ID: 77887Apply now »
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