Relationship Manager - In-Clinic Consults at MediBuddy

Provider Onboarding & Portal Implementation

• Guide new providers through onboarding, system setup, and configuration of the
  Provider Central Portal
• Coordinate with internal stakeholders (Product/Tech/Operations) to ensure successful
  portal activation and integration into the provider s workflow
• Monitor and drive adoption of key portal features such as slot management, appointment
  visibility, fulfillment tracking, and billing

Provider Training & Continuous Enablement

• Conduct live and recorded training sessions to educate providers on portal usage and
  best practices
• Provide updated training collateral and user guides for new features or process updates
• Act as the go-to resource for resolving first-level functional queries on the portal

Vendor Relationship Management

• Build strong and strategic relationships with assigned hospitals, clinics, and diagnostic
  centers
• Ensure providers comply with agreed operational protocols, documentation norms, and
  SLA requirements
• Conduct regular review meetings and maintain feedback loops for continuous
  improvement

Issue Resolution & Payment Coordination

• Act as the escalation point for provider grievances related to operational issues,
  consultation discrepancies, or system limitations
• Proactively identify and resolve payment-related concerns including delays, mismatches,
  or reconciliation errors
• Liaise with Finance, Operations, and Provider Support teams to ensure timely resolution
  and clear communication to the provider
• Track and follow up on payment status, escalations, and pending settlements

Vendor Performance Monitoring

• Analyze and report on key performance indicators including fulfillment rates, portal
  adoption, and SLA breaches
• Share regular feedback and performance dashboards with providers to align
  expectations and drive accountability
• Recommend corrective actions and support implementation to improve provider
  performance

Documentation & Reporting

• Maintain comprehensive records of provider onboarding status, escalations, payment
  resolutions, and performance
• Generate monthly reports on provider health, adoption metrics, and open issues
• Provide structured input to product, operations, and finance teams to improve tools and
  policies