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Kotak Mahindra Bank
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CEC-Relationship Manager-VRM-BRANCH BANKING-VRM

CEC-Relationship Manager-VRM-BRANCH BANKING-VRM

Kotak Mahindra Bank

4 - 9 years

6 - 11 Lacs

thane

Posted:2 hours ago| Platform:

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Skills Required

training outbound service level sales branch banking information security team coach phone banking customer service service quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

CEC-Relationship Manager-VRM Enter Custom Internal Posting Description

Short Description for Internal Candidates

Job Role: To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors
Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets This ski

Description for Internal Candidates

Job Role:

To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors

Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets

This skill will also do sales with assigned customer based mapped to them

Measure of outcomes NPS, Service Level, Service Quality and Sales

Responsible for quality communication and customer servicing within laid down productivity and service benchmarks

Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues

Complete the logs specified by the process (End-of-day target)

Adherence to Information Security norms & quality process norms

To be aware of and comply with any updates about the process

Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Job Requirements:

Should be a least graduate

No western line candidates to be scheduled, kindly hunt profiles residing near to Thane

Should not have employment gap for more than a month

Should have at least completed a year in current org

Better soft skills conversational skills and English versant scores 7+

Flexible to work on rotational week offs

Same Posting Description for Internal and External Candidates

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Kotak Mahindra Bank

Banking

Mumbai Maharashtra

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CEC-Relationship Manager-VRM-BRANCH BANKING-VRM