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Kotak Mahindra Bank
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Service Relationship Manager NR-RETAIL NR-Service - Non Branch Banking

Service Relationship Manager NR-RETAIL NR-Service - Non Branch Banking

Kotak Mahindra Bank

4 - 5 years

|

6 - 7 Lacs

Posted:2 hours ago| Platform:

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Skills Required

training outbound service level sales branch banking information security team coach phone banking customer service service quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors

Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets

This skill will also do sales with assigned customer based mapped to them

Measure of outcomes NPS, Service Level, Service Quality and Sales

Responsible for quality communication and customer servicing within laid down productivity and service benchmarks

Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues

Complete the logs specified by the process (End-of-day target)

Adherence to Information Security norms & quality process norms

To be aware of and comply with any updates about the process

Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Responsibilities

To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors

Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets

This skill will also do sales with assigned customer based mapped to them

Measure of outcomes NPS, Service Level, Service Quality and Sales

Responsible for quality communication and customer servicing within laid down productivity and service benchmarks

Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues

Complete the logs specified by the process (End-of-day target)

Adherence to Information Security norms & quality process norms

To be aware of and comply with any updates about the process

Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

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Kotak Mahindra Bank

Banking

Mumbai Maharashtra

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