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Kellogg Brown & Root (KBR)
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IT Customer Support Technician

IT Customer Support Technician

Kellogg Brown & Root (KBR)

2 - 7 years

5 - 9 Lacs

chennai

Posted:5 hours ago| Platform:

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Skills Required

wireless vmware service level diagnostics active directory network services customer support remote support technical support monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Knowledge of VMware, thin clients, wireless networks, endpoint encryption, and use of ticketing systems is desired
Proven verbal and written communications skills supporting end users in a call center environment Exemplary customer service skills Excellent organizational and time management skills Able to use and understand remote support tools when required to solve customer issues Strong problem-solving skills Meet team Goals and expectations measured by metrics Follow documented processes with close attention to detail Ability to resolve all assigned Service Desk tickets according to established metric guidelines and target goals Must be detail oriented and able to effectively and accurately document various technical issues utilizing a Service Desk ticket tracking tool Work well under pressure and in a geographically dispersed team setting, must be able to demonstrate the ability to multi-task and possess the ability to work in an ad-hoc/dynamic, fast-paced environment with time-sensitive deadlines Ability to maintain and exercise patience and professionalism during stressful situations Excellent verbal and written communication skills along with exemplary customer service skills Rely on experience and judgment to plan and accomplish tasks Possess the ability to resolve all assigned Help Desk tickets according to established metric guidelines and target goals Be very detail oriented and able to effective and accurately document various technical issues utilizing a Help Desk ticket tracking tool Be capable of handling computer equipment weighing at least 30 pounds Possess the ability to apply various complex diagnostic techniques to identify problems, investigate causes, and recommend solutions are required Research and resolve technical problems

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Kellogg Brown & Root (KBR)

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IT Customer Support Technician