Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in mumbai
>
Turnitin
>
Technical Support Representative, Triage

Technical Support Representative, Triage

Turnitin

2 - 7 years

4 - 9 Lacs

mumbai

Posted:-1 days ago| Platform:

Apply

Skills Required

web technologies linux moodle management systems customer support technical support representative windows ms office product support technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Product Specialists play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. The post will be assigned to triage of support cases for local and global clients.

We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Support Team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.

Responsibilities:

Proactively support the Turnitin product line via primarily email, ensuring problem resolution, system access, and optimal system performance.
Triage all cases that are raised with product support in a timely manner, achieving a first contact resolution where possible or routing the case accordingly.
Act with integrity throughout all internal and external communications.
Coordinate closely with the wider Global support team in a collaborative manner.
Ensure that a great attention to detail is apparent on all support cases handled.
Develop positive customer and cultural relations.
Assist in the translation, maintenance, and updating of technical documentation associated with the product line when required.
Participate in regular team meetings, bringing observations of potential trends and issues to light.
Support other strategic initiatives as needed.

Essential:

Bachelor s degree or a minimum of 2 years experience working in a customer support role
Fluent spoken/written English
Ability to work in a fast-paced environment, quickly understand customer requests, set priorities, work independently, and perform under pressure
Excellent computer skills and familiarity with the Internet
Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
Proficient in one or more of the following browsers (Internet Explorer, Safari, Firefox, Chrome)
Comfortable following set processes and not deviating from guidance provided
Proficient in Microsoft Office
Excellent planning and organisational skills
Ability to work with sensitive and confidential material and possess excellent judgement

Desirable:

Familiarity with Learning Management Systems such as Blackboard, Moodle and Canvas
Familiarity with Zendesk
Broad understanding of web technologies and Software as a Service (SaaS)
Any additional language skills would be highly beneficial

More Jobs at Turnitin

Onboarding Consultant (India Remote)

Mumbai

3.0 - 7.0 yrs

INR 5 - 9 Lacs

Onboarding Consultant (India Remote)

Mumbai Metropolitan Region

25.0 - 25.0 yrs

Salary: Not disclosed

Global HRIS Manager (India, Remote)

Hyderabad, Telangana, India

25.0 - 25.0 yrs

Salary: Not disclosed

Global HRIS Manager

Hyderabad

5.0 - 11.0 yrs

INR 20 - 25 Lacs

Global HRIS Manager (India, Remote)

Hyderabad, Telangana, India

8.0 - 10.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Turnitin

Login to

Please Verify Your Phone or Email

Confirm Action

Technical Support Representative, Triage