2744 Service Delivery Jobs - Page 17

As an experienced professional with 4-8 years of relevant experience, you will be based in Pune, India, operating from the office. Your primary focus will be on surpassing customer expectations and delivering exceptional results as part of our ServiceNow HRSD Team. By leveraging your skills, you will play a pivotal role in transforming HR practices for our clients, leading to cost savings and improved employee experiences. Your key responsibilities will include: - Possessing HRSD Implementation Certification. - Demonstrating extensive technical expertise in ServiceNow, with a minimum of 4 years as a Developer. - Showcasing strong HRSD SN experience with at least 4 years of hands-on work. - Having experience in HR shared services and Service Delivery. - Working on a full HRSD suite implementation. - Demonstrating knowledge of HR functions, processes, and best practices. - Understanding Enterprise Onboarding and Transitions through life cycle events. - Proficiency in Case Management, Knowledge Management, Custom Form, Custom Workflow, Integration development, and support. Additionally, you may be tasked with: - Leading ServiceNow HRSD projects and work-streams from discovery to deployment using an agile deployment methodology. - Providing hands-on leadership and Project Management to ensure timely delivery of key milestones. - Collaborating with a team of functional and technical consultants for requirements gathering and sprint design sessions. - Documenting current state HR Service Delivery operations and defining points of value for HR Service Transformation. - Creating detailed implementation plans, establishing milestones, and finalizing budget/scope and high-level architecture. - Managing all project aspects, identifying and mitigating risks. - Establishing user journeys and developing user stories for Employee Service Portal, Knowledge Management, and Case Management. - Supporting iterative configuration of the HRSD application, engaging stakeholders for reviews and design sessions. - Executing system validation and preparing for the transition to deploy the HRSD build into production. - Building a strong reputation based on your HR Shared Services and ServiceNow product knowledge. - Cultivating relationships with clients and project teams to foster your personal growth and development. This role does not entail any line management responsibilities. To be considered for this position, you should hold a Bachelor of Engineering/Bachelor of Technology or equivalent degree, along with 3-5 years of experience in Service Now Configuration.,

As an experienced professional in the field of Identity and Access Management (IDAM), you will be responsible for various key aspects related to IDAM strategy, solution delivery, client engagement, operational excellence, engineering, technical leadership, and cross-functional collaboration. You will play a crucial role in developing and implementing scalable, secure, and compliance-driven IDAM frameworks tailored to client needs. This includes leading end-to-end execution of IDAM projects, ensuring alignment with industry best practices, regulatory requirements, and emerging cybersecurity trends. Acting as a trusted advisor to clients, you will collaborate closely with CISOs, CIOs, and security teams to design customized access control solutions. Your role will involve driving long-term client relationships by delivering high-quality service and continuous improvement. Additionally, you will be responsible for establishing efficient workflows, processes, and governance models for seamless IDAM implementation and management. Driving continuous improvement initiatives to enhance service quality, scalability, and automation in IDAM solutions will also be a key aspect of your role. As a technical leader, you will lead and mentor IDAM engineering teams in deploying best-in-class authentication, authorization, and access control solutions. You will oversee the integration of various architectures such as IAM, PAM, SSO, MFA, and Zero Trust into client environments. Furthermore, you will collaborate with cybersecurity, cloud, IT infrastructure, and compliance teams to ensure seamless IDAM integration. Working closely with sales and business development teams, you will support pre-sales, RFPs, and solution proposals for clients. It is essential to stay ahead of evolving cybersecurity threats and drive innovation in IDAM service offerings. To qualify for this role, you should hold a Bachelor's degree in IT, Cybersecurity, Engineering, or a related field, with relevant certifications such as CISSP, CISM, or IAM-related certifications preferred. With over 15 years of experience in IDAM service delivery, cybersecurity consulting, or enterprise security architecture, you should have a strong focus on OT/IT environments. Deep expertise in IAM, PAM, MFA, SSO, Zero Trust, and regulatory compliance frameworks is required, along with a proven track record of delivering large-scale IDAM projects for enterprise clients. Strong leadership, client management, and strategic problem-solving abilities are also essential for success in this role.,

As an integral part of the organization, you will be providing support to more senior service delivery professionals. Your responsibilities will include working on tasks of limited complexity, gaining experience in service desk processes, and contributing towards meeting key measurement targets of the team. Collaboration with other team members in continuous improvement activities will be essential, focusing on enhancing operational quality and efficiency. In this role, you will be expected to deliver services as per the Service Delivery scope to achieve specific KPIs. Supporting the delivery of Procurement services to the Business and maintaining a proactive approach towards the Client will be crucial. Basic knowledge of the Stakeholder community within the work perimeter, understanding of the P2P process, and awareness of cross-functional work are among the key requirements. Your role will involve building knowledge and experience in various domains of expertise, contributing to a positive and collaborative team culture, and identifying opportunities for process improvement. Ensuring that daily activities are carried out efficiently and in a timely manner, complying with procedures and KPI targets, will be part of your responsibilities. You will be held accountable for process compliance within the work perimeter and will be responsible for providing a customer-focused service to the client by promptly addressing requests and queries. A continuous effort to simplify, standardize, and enhance processes, with the approval of senior professionals, will be expected. Striving to improve client satisfaction, assisting the team in achieving common goals, supporting knowledge sharing, and adhering to procurement policies and processes will be integral to your role. Overall, your role will be to contribute towards the success of the team by demonstrating competency in the required skills and competencies.,

As an HR Specialist, you will be responsible for supporting daily HR operations and serving as a connection between candidates, internal teams, and client companies. Your role will encompass a variety of HR tasks, such as employee onboarding, recordkeeping, compliance, benefits coordination, and enhancing the overall candidate and client experience. Your contribution will be crucial in ensuring the seamless functioning of HR processes and delivering a superior level of service to our stakeholders. You will have the opportunity to enjoy benefits such as transportation facilities on both sides, meals, a competitive salary that is the best in the market, and health insurance coverage. Your key responsibilities will include coordinating and executing onboarding processes for both temporary and permanent placements, maintaining and updating employee records to ensure compliance with labor laws and internal policies, assisting in the administration of HR programs encompassing benefits, training, and performance management, tracking employee assignments, contract expirations, and necessary documentation, facilitating background checks, drug screenings, and reference verifications, monitoring compliance with federal, state, and local employment laws, supporting internal audits and reporting needs, providing administrative assistance to recruiters and account managers, and contributing to the development of HR policies, procedures, and initiatives aimed at enhancing HR service delivery. To qualify for this role, you should possess a Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent work experience), along with at least 2 years of experience in an HR role, preferably within a staffing agency or a high-volume recruiting environment. A solid understanding of HR best practices and labor legislation is essential, as well as strong organizational and time management skills to handle multiple tasks effectively. Excellent communication and interpersonal abilities are required, along with a high level of discretion and professionalism when dealing with sensitive information. Proficiency in Microsoft Office and experience with HRIS platforms will be advantageous for this position.,

You will be joining a fintech startup that specializes in developing innovative products in the zero-cost lending sector, revolutionizing the way consumers access credit by merging lending with investments. Presently operating in stealth mode, the company is supported by early institutional capital. As a Co-Founder overseeing Product and Operations, your primary responsibility will involve spearheading the comprehensive product strategy and operational implementation of a cutting-edge lending platform. Your role will be instrumental in defining the product roadmap, fostering customer adoption, and constructing scalable operational procedures to facilitate rapid expansion. Your key duties will include setting and taking charge of the product vision, roadmap, and go-to-market strategy in collaboration with both technical and business teams. You will conduct customer research, map out user journeys, and engage in iterative product development to offer users a delightful experience. Additionally, you will establish and expand fundamental operational workflows spanning from customer onboarding to loan disbursements, collections, and partner integrations. Ensuring alignment with regulatory standards, you will establish and refine risk, compliance, and service delivery processes. Collaborating closely with lending partners, technical experts, and support teams will be crucial to ensuring seamless execution. Furthermore, as the company grows, you will be responsible for recruiting and leading a diverse team comprising product, operations, and customer success professionals. The ideal candidate for this role should possess a minimum of 4 years of experience in product management, operations, or strategy, preferably within the fintech or lending domain. Demonstrating a track record of successfully launching products, you should exhibit strong user empathy and a commitment to precise execution. A background in a prestigious educational institution such as IITs, IIMs, ISB, or equivalent is preferred. An entrepreneurial mindset, coupled with a high tolerance for ambiguity and a willingness to undertake calculated risks in pursuit of ambitious goals, is highly valued. This position offers a Co-Founding role with a substantial compensation package heavily based on equity.,

At Capgemini Invent, we believe that difference drives change. As inventive transformation consultants, we blend our strategic, creative, and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow - informed and validated by science and data, superpowered by creativity and design, all underpinned by technology created with purpose. Your role as a key individual in the Insurance Consulting practice involves participating in executing consulting projects, owning and managing specific work threads, and developing plans for components of engagements. You will be responsible for translating the client's business objectives or vision into streams of work from conception to execution, leveraging your insurance, technology, business strategy, and program management knowledge and skills. Additionally, you will offer trusted advisory/thought leadership on business implications of existing/proposed technology decisions, transformation roadmaps, or program/project management structures to the client's leadership teams. You will also collaborate with Capgemini Invent leadership teams to build assets, offerings, and points of view, as well as participate in RFPs and Capgemini Invent offer pitches to potential clients. To excel in this role, you should be a Program or Project Management expert from a recognized consulting firm or from the Insurance industry. You must have experience in building and managing relationships with large clients, including working with higher management, including C-level executives. You should bring to the table: - 5+ years of experience in Program/Portfolio/Project/Change/Transformation Management with experience running multiple projects in parallel - Demonstratable experience in taking a strategy item from inception to completion via program/project management/agile methodologies, including conceptualization, business case justification, aligning to company strategy, prioritization, creating a roadmap, strategic project review, strategic progress reporting, etc. - Knowledge of the insurance value chain spanning distribution, underwriting, policy, customer service, and one or more insurance domains such as Life insurance, Health insurance, P&C insurance, or Re-insurance - Expert knowledge and experience in one or more fields such as application development, maintenance, service delivery, process reengineering, operations, strategy, digital transformation - The ability to develop and manage client and stakeholder relationships at all levels in an organization - Experience in coaching and managing others in a project team, and a passion for continuous personal and professional development - Familiarity with Project Management tools like MS Project/JIRA/Smartsheet and Strategic Program Management tools like Clarity PPM/Aha! Roadmaps/JIRA Align Working at Capgemini Invent, you will appreciate the significance of flexible work arrangements that provide support for remote work or flexible work hours, enabling you to maintain a healthy work-life balance. Additionally, you will have access to an array of career growth programs and diverse professions crafted to support you in exploring a world of opportunities. You can equip yourself with valuable certifications in the latest technologies such as Generative AI. Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. With a strong over 55-year heritage, Capgemini is trusted by clients to unlock the value of technology to address the entire breadth of their business needs. The group comprises 340,000 team members in more than 50 countries and reported 2023 global revenues of 22.5 billion.,

Position: Area Service In-charge Education: Diploma /B.E/ B. Tech (Preferred) CTC: 8 - 10 LPA (based on location and category) Key Responsibilities: 1. Establish and maintain the upkeep of service centers Liaison with store manager and sales team for service operations Ensure customer satisfaction to avoid escalation of issues Motivate and manage team of service center and care center personnel Responsible and accountable for service deliverables Mentor and counsel engineers whenever necessary Control the flow of incoming calls for on-site support of services Manage costs/expenses of service and care center within given guidelines Ensure there is adequate amount of manpower to cater to all customer calls Providing necessary skills/training to the team members based on needs and gaps Ascertain care center personnel are working in sync to support walk-in customers 12. Encourage the team to enhance their performance levels by identifying gaps and needs Skills and Competencies 1. Familiarity with the territory 2. Knowledge of device repair operations 3. Knowledge of product and market 4. Team management skills 5. Problem Solving skills 6. Customer focus 7. Understanding of business training requirements

The job involves functioning as the strategic business leader of property operations and acting as General Manager in the absence of the General Manager. Your areas of responsibility will include Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary, and Event Management. You will work with direct reports to develop and implement the operations strategy, ensuring the implementation of the brand service strategy, brand initiatives, and meeting the brand's target customer needs. Your role will focus on growing revenues, maximizing financial performance, and ensuring employee satisfaction. As a member of the Executive Committee, you will develop and implement property-wide strategies to meet or exceed the needs and expectations of the brand's target customer and property employees, providing a return on investment. To be considered for this position, you should have a 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related major, along with 8 years of experience in management operations, sales and marketing, or a related professional area. Alternatively, a 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or a related major, with 6 years of experience in the same field is acceptable. Your core work activities will include managing profitability and departmental budgets, keeping the operations team focused on driving guest satisfaction and financial results, reviewing financial reports, ensuring capital expenditure funds are used effectively, identifying and analyzing operational challenges, and coaching the operations team to manage expenses efficiently. You will also be responsible for managing property operations, improving service performance, leading property operations teams, and conducting human resources activities such as observing service behaviors of employees, hiring and conducting performance appraisals, and fostering employee commitment to providing excellent service. At Marriott International, we are committed to being an equal opportunity employer, welcoming all and fostering an inclusive environment where the unique backgrounds of our associates are valued. If you join Fairfield by Marriott, you'll be part of a team that guarantees a simple and reliable stay for guests worldwide. You'll have the opportunity to deliver on the Fairfield Guarantee and explore career opportunities that hold our hotels and services to the highest standard. Join us at Fairfield by Marriott and be part of an amazing global team where you can do your best work, begin your purpose, and become the best version of yourself.,

We are enhancing the way people live and work by intelligently connecting energy systems, buildings, and industries. Smart infrastructure from Siemens makes the world a more connected and caring place, where resources are valued, where the impact on the world is considered, and where sustainable energy is delivered reliably and efficiently. Our flexible infrastructure allows society to evolve and respond to changing conditions. From physical products and components to connected, cloud-based digital offerings and services, Siemens offers a broad portfolio of grid control and automation, low- and medium-voltage power distribution, and building automation solutions. As a Program Manager in the Project Management Office, you will be responsible for executing strategic and operational excellence across the service organization to meet or exceed defined Key Performance Indicators (KPIs). Your role involves deploying global service portfolios and processes to deliver exceptional customer experiences, improve satisfaction, and achieve sustainable growth. Driving digital transformation, increasing operational efficiency, and maximizing the use of technology platforms in service delivery are central to this role. Your responsibilities will include leading the service operations team to achieve or surpass established service KPIs, identifying and implementing efficiencies across service workflows, building a framework for global digital services, executing global and regional service strategies, driving adoption of digital tools and platforms, and fostering a customer-centric service culture. You will also be responsible for team leadership and development, ensuring the team is equipped with the necessary skills to meet evolving customer needs. To qualify for this role, you should have a Bachelor's or Master's degree in Engineering, Business Administration, or a related field from a reputed organization. You should have at least 10 years of experience in service delivery, operations, or customer success, preferably in Building Technologies, Smart Infrastructure, or Digital Services sectors. Strong leadership skills, experience with Agile methodologies, knowledge of statutory compliances, and proficiency in budget and profitability management are essential. PMP or PMI certification is highly desired. This role is based in Kalwa and offers the opportunity to work with teams impacting entire cities, countries, and the future. If you are passionate about shaping tomorrow and contributing to a diverse and inclusive workplace, we welcome your application. Join us at Siemens and be part of a global team dedicated to building a better future for all. Learn more about Smart Infrastructure at: https://new.siemens.com/global/en/company/topic-areas/smart-infrastructure.html and explore Siemens careers at: www.siemens.com/careers,

Our ideal candidate will typically be expected to demonstrate the following attributes: - Good understanding of Oracle SaaS and ERP/HCM/SCM Modules - Experience with implementation and support of Oracle SaaS ERP/HCM/SCM Applications, including at least 2 full cycle projects - Experience in project management in cloud-based (Oracle SaaS) technology - Hands-on Oracle SaaS ERP/HCM/SCM implementation experience - Knowledge of Artificial Intelligence and embedded SaaS AI features - Effective management of scope and customer expectations on individual assignments - Following through on all assignments and taking ownership of client issues - Coordinating with Product Manager and business partners to model, design, and build business solutions - Collaborating with customers and various teams to define requirements and lead projects from inception through delivery, including status updates and scope changes - Solid project management experience; PMP certification is desirable - Strong customer management skills - Willingness to learn new technologies and problem-solving skills - Ability to multitask, maintain composure in high-stress situations, and change priorities as needed in a dynamic business environment - Strong organizational, detail-oriented, and communication skills - University degree, with postgraduate technical or management qualifications or relevant experience - Fusion ERP/HCM/SCM Certification preferred The candidate should have demonstrated ability in Oracle SaaS, including Technical/Functional and Project/Program Management experience, and a track record in delivering large-scale global Application or infrastructure/database projects. High commitment to customers is a must. The role will be based in Bangalore/Hyderabad/Delhi. Key tasks include, but are not limited to, the following: SCOPE: - Managing service delivery through a virtual team of resources as a TAM - Establishing priorities and service growth plans for customers aligned with Oracle's Cloud Strategy - Managing customer requirements for upgrades and migration - Managing collaborators, creating and publishing project plans and other documents - Managing the project kick-off and governance throughout the project life cycle - Working on improvement initiatives as required Accountabilities include: - Reviewing existing services and contracts thoroughly - Generating and managing service delivery plans, marshaling resources as required, RACI, risks, issues, and dependencies according to CSS standards - Delivering regular business and operational reviews to key business collaborators - Implementing Service Improvement policy and processes - Managing and coordinating changes in customer environments per customer strategy Responsibilities cover: - Technology Organizational Change - AI Adoption - Contractual and Financial Control - Service plans and Governance - Problem and Incident Management - Issue and Risk Management - Critical issue Management - Standard Process Advice and Recommendations - Business Development and Renewals - Customer Satisfaction - Providing leadership, motivation, and direction Oracle believes in fostering an inclusive culture that celebrates and values diverse insights and perspectives, inspiring thought leadership and innovation. The company offers a highly driven suite of Employee Benefits designed on the principles of parity, consistency, and affordability. Oracle encourages employees to engage in the culture of giving back to the communities where they live and do business. Oracle is committed to creating a workforce where all individuals can do their best work, believing that innovation starts with diversity and inclusion. The company ensures that individuals with disabilities are provided reasonable accommodation to optimally participate in the job application, interview process, and potential roles to perform crucial job functions. Career Level: IC4 As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. The company thrives by operating with integrity, partnering with industry leaders in almost every sector. Oracle is committed to growing an inclusive workforce that promotes opportunities for all and offers competitive benefits based on parity and consistency. Oracle careers open the door to global opportunities where work-life balance flourishes. The company supports its people with flexible medical, life insurance, and retirement options and encourages employees to give back to their communities through volunteer programs. Oracle is committed to including people with disabilities at all stages of the employment process. If accessibility assistance or accommodation for a disability is required, individuals can reach out via email or phone. (Note: This job description is a summary of the information provided in the original job description.),

As an IT Platform/Infrastructure Manager at our organization, your primary mission is to oversee and perform work across various IT areas, including analysis, development, and administration of IT Systems Software, Hardware, and Databases. Your responsibilities will include: - Administering, configuring, and maintaining the Celonis platform to ensure optimal performance and availability. - Collaborating with IS Service Managers, Application Manager, Solution Architect, and Specialists to estimate effort for IS solutions/services development, change requests, and releases. - Utilizing Celonis to analyze business processes, identify inefficiencies, and recommend improvements. - Managing data integration from various sources into the Celonis platform, ensuring data accuracy and consistency. - Providing support and training to end-users to help them effectively leverage the platform. - Working closely with cross-functional teams to understand their needs and deliver tailored solutions in line with organizational guidelines. - Staying updated with the latest developments in process intelligence, data engineering, and Celonis technologies to propose and implement best practices. - Providing guidance or support to temporary work teams and executing all actions in IT processes according to agreed specifications. - Upholding Hitachi Energy's core values of safety and integrity by taking responsibility for your actions and caring for colleagues and the business. To qualify for this role, you should have: - A Bachelor's degree in computer science, Information Technology, Engineering, or a related field. - At least 12 years of overall experience with a minimum of 7 years in managing Celonis or similar process mining platforms. - Experience in IT service management practices, IT Applications Management, and Service Delivery in multinational companies. - Proven project management experience, including planning, execution, and monitoring. - Proficiency in SQL, data integration tools, ETL processes, and process mining methodologies. - Strong analytical and problem-solving skills, with the ability to interpret complex data sets. - Excellent verbal and written communication skills to explain technical concepts to non-technical stakeholders. - Celonis certification and proficiency in both spoken & written English language are desired qualifications for this role.,

The position of Director in the Medical Coding Operations department based in Hyderabad, requires you to work from the office and will involve the following responsibilities: You will be responsible for Operations and Performance Management, Migrations / Setup of start-up projects, Planning & Budgeting revenues and controls, Client Relationship Management, Process and people related change management, and Farming within existing engagements. Your key responsibilities will include Handling P&L Management, Service Delivery, Client Relationship, and Internal Stakeholder Management. You will be heading the offshore Service delivery of Multi-speciality Coding, implementing programs to ensure business plan attainment for growth and profit, providing directions and structure for operating units, and designing, setting up, and managing a process excellence/quality framework to ensure high-quality work from coders. Additionally, you will work with delivery and training functions to create feedback loops from quality assessment to training and operations management. You will implement improved processes and management methods for higher ROI and workflow optimization, provide mentoring and guidance to subordinates and other employees, manage multiple accounts, and oversee end-to-end program management covering multiple work streams. Your role will involve facilitating process re-engineering and improvements to enhance customer engagement, generating new prospects for the organization to showcase capabilities, ensuring attrition control & job enrichment at process levels. The ideal candidate for this role should have 15+ years of experience in Medical Coding with the current role as a Senior manager or Above, or equivalent to managing operations team of medical coding. Experience in handling outpatient Coding / Inpatient Coding team is a must. The educational requirement is Any Graduate or Life Science Graduate. If you are interested in this opportunity, please share your profile on anandi.bandekar@gebbs.com.,

About The Role Job Role : Liasioning with business Teams, IT as well as external vendors on an on-going basis for extending support to existing & future projects and seek timely solutions. Being a part of testing & maintenance team of BSG function, understanding application functionality during development stage, building test cases & executing them thoroughly. Coordinate for all stages of project development including system design, development, testing, training, roll out and post-implementation support. Monitor timely execution of assigned projects post development to ensure quality deliverables & helping in user/system maintenance post LIVE stage. Monitor system/business application performance as per agreed deliverables, service & SLAs, TAT (as agreed with Vendor) and escalate issues to IT/Business and seek timely resolution. Stakeholder communication & alignment of project status/issues via review meetings and update tracker sheets. Identify changes / enhancements required to existing systems as per user requirements, evaluate impact, prepare change specifications, obtain business user sign-offs, conduct UAT, obtain user sign-offs and implement changes in the live system. Identify the Gaps in project post GO LIVE & gather feedback from user groups for suggesting improvements as needed & conduct appropriate user training/contact programs with the help of senior team member to ensure that all users are trained to achieve high level of system usage. Risk Identification & mitigation.

About The Role This is an Internal document. Role This position will manage a team of 6 to 8 Privy RMs Hire, train, monitor and ensure KRA / SOP delivery of Privy Relationship Managers Responsible to drive business through key products of CASA, Trade & Fx, Assets and Insurance Role: This position will manage a team of 6 to 8 Privy RMs Hire, train, monitor and ensure KRA / SOP delivery of Privy Relationship Managers Responsible to drive business through key products of CASA, Trade & Fx, Assets and Insurance Deliver on portfolio health parameters like grouping, activation etc to maintain a high quality HNI book. Focus on acquisition to organically increase base of book Focus on service delivery to ensure a seamless customer experience Job Requirement: 6 8 years of work experience for MBAs and 8- 10 years for Non MBAs. Experience in handling large teams. Should possess knowledge across Banking, Trade & Fx, Asset products and Insurance Desired personality traitsHigh energy levels, Strong Sales Orientation, Driven by numbers, Good People Management skills

About The Role Job Role Manage the Service Scores of the branch Responsible for management of day to day operations of the branch. Ensuring strict adherence to compliance, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirements MBA/Graduate Minimum work exp. 4 years Customer service oriented People Management skills Good communication abilities Ability to guide and monitor his/her reportees

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Responsibility: This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include Extraordinary Customer Experience (ECE) and Customer touch point On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPI s are STR, CES, FCR, and efficiency. Satisfaction Managemen Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey Customer Relationship & Satisfaction Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communication Manage Service Delivery Process / Execution Manage escalations for your customers. Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments Follow up on quotes and quality issue Manage Interfaces & Build Service Culture Act as voice of the Customer for internal support departments Participate in development training and process improvement projects to expand and challenge learning new ideas and processes Take ownership for actions and follow through on tasks until resolved Desired Candidate Profile Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English, Action Oriented, Detail Oriented and Business Acumen, minimal bachelor s degree. SAP experience (SD module) is a big advantage. All candidates are required to be fluent in English Competencies EOE, Including Disability/Vets Location

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Responsibilities Serve as the central point of contact for various accounts, managing all daily operational needs from inquiry to post-order activities. Drive Extraordinaire Customer Experience (ECE) by interacting professionally with internal and external customers. Focus on KPIs STR (Service to Resolution), CES (Customer Effort Score), FCR (First Contact Resolution), and efficiency . Support Satisfaction Management by assisting in the execution of improvement actions based on: Net Promoter Score (NPS) Transactional surveys Manage Customer Relationships & Satisfaction : Handle all daily customer inquiries with timely follow-up and issue resolution. Ensure proactive communication with customers and coordinate with relevant parties for issue resolution. Collect formal and informal feedback via surveys, phone, and email. Attend customer visits as needed. Oversee the Service Delivery Process / Execution : Handle escalations efficiently. Review quotes and order requirements. Manage scheduling agreements and clear workflow blocks. Monitor critical shipments and follow up on quotes and quality issues. Facilitate Interface Management & Service Culture : Act as the voice of the customer to internal support teams. Participate in training sessions and process improvement initiatives. Take ownership of actions and ensure tasks are completed and resolved fully. What your background should look like: Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English, Action Oriented, Detail Oriented and Business Acumen, minimal bachelor s degree. SFDC (salesforce) is a big advantage. All candidates are required to be fluent in English. Flexibility to work in US shift hours (6 pm to 3:30 am) Education ExperienceAny Graduation/Post Graduation Employment Experience6+ years SAP experience preferred (SD module) Should be from Product based company (Manufacturing Industry) Should have complete knowledge on Quote To Cash process. Competencies Location

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Responsibility: This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include: Extraordinary Customer Experience (ECE) and Customer touch point On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPI s are STR, CES, FCR, and efficiency. Satisfaction Management Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey Customer Relationship & Satisfaction Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications Manage Service Delivery Process / Execution Manage escalations for your customers. Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments Follow up on quotes and quality issues Manage Interfaces & Build Service Culture Act as voice of the Customer for internal support departments Participate in development training and process improvement projects to expand and challenge learning new ideas and processes Take ownership for actions and follow through on tasks until resolved Desired Candidate Profile EDUCATION/KNOWLEDGE Graduate in any field, 12+3 and German B2 level QUALIFICATIONS & EXPERIENCE Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English and German language, Action Oriented, Detail Oriented and Business Acumen, minimal bachelor s degree. SAP experience (SD module) is a big advantage. All candidates are required to be fluent in English and the language being hired for. Competencies EOE, Including Disability/Vets Location

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Responsibility: This position is the central point of contact for all daily operational requirements from inquiry and pre orders needs through all post order activities. Responsibilities & Qualifications Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements including Customer Relationship & Satisfaction o Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries using SALES-FORCE. o Proactive communication to Customer on pending changes to MOQ s, Lead Time, Price Agreement expiry and visits as required o Strategy for building positive customer relationships Delivery Management - On-going Backlog management and forecast monitoring Metric - STS (Schedule to ship) & STR (Schedule to Request) Complete Order management Billing Management - Quote follow up and proactive billing management process Metric - Billing Manage Service Delivery Process / Execution o Ensure daily review of order backlog , open order reports and forecast reports and work with team to provide early warning of late deliveries to the Customer and team o Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments o Weekly quote follow up, credit status monitoring and awareness of status on open quality issues Manage Interfaces & Build Service Culture o Act as voice of the Customer for internal support departments o Participate in development training and process improvement projects to expand and challenge learning new ideas and processes o Take ownership for actions and follow through on tasks until resolved Competencies EOE, Including Disability/Vets Location

Job description Product Manager Current Account Department RL HO & Support-HO Business Banking Location Mumbai Number of Positions 1 Position Grade M4/M5 Current Account Product Manager Role is keyowner of strategy, roadmap and customer experience of Business Banking vertical. Create and drive strategies across channels to acquire quality current accounts. Identify low performing channels and support them with various inputs to improve performance. Create funnels to help channels with various data points to achieve business targets. Drive Various SmartBizz Tools & Platforms. Competition bench marking on best practices for acquisition and implement the same to achieve business objectives Analyze queries/issues received and recommend any changes in process, training, product required. Making recommendation to improve overall current account productivity. Strong analytical ability and strong documentation skills Actively communicate and engage with sales and branch banking teams and take regular feedback on business proposition, product, and processes. Work closely with various stake holders to translatehelpdeskvision into sales numbers and values Identify & resolve strategic issues that may impair the teams ability to meet strategic, financial & technical goals. Regularly participate in channel reviews/meeting to drive business objectives. Job Requirements: Excellence in oral and written communication and channel drive Experience and understanding of business banking customers and segments. Ability to derive strategic insights and ability to read and understand data Ability to read consumer behavior and trends Advanced MS Excel and Power Point is a mandatory requirement.

Role - You will be responsible for the seamless service delivery of tax processes as per the agreed service levels. You will be expected to ensure the accuracy in processing the data and strict adherence to SLAs. About the Business Unit - Pierian s Domestic F&A Business Unit offers shared service model of financial and accounting and compliance services to clients across different industries in India. The focus is on maintaining books of accounts, filing of periodic returns under relevant laws like Direct Tax, GST, FEMA/RBI, Company Act., etc. Preparation and circulation of monthly financials and customized reports with the clients. Conducting Payroll Helpdesk and addressing queries. Regular interaction with the clients, coordinating with bankers for cross border transactions, preparation of annual financial statements, coordinating with auditors. Providing excellent services through continuous process improvements and by way of Centre of Excellence (COE) model The group of qualified accounting professionals having relevant experience are delivering accounting and compliance services as per agreed SLA in different industries, which enable the team to establish trusted strategic partner to the clients. Our scope of engagement typically includes the following: Finance and Accounting Compliance management Record to Report Payroll Services Finance controllership Your key responsibilities include - Reviewing TDS Returns timely and accurately. Ensuring soft copies of Form 16A are shared with the AP team. Responding to complex TDS queries. Reviewing Tax Audit reports, advance tax workings and account books for tax compliance. To prepare and file ITR. To prepare form 15CA&CB. Filing SFT returns. Assisting team lead in assessment proceedings. To excel in this role, you need to have- Hands-on experience in managing tax processes (end to end), with an understanding of basic accounting principles. Working knowledge of Oracle Applications (desirable) in tax or in any other financial ERP. It will

Job Description: The Senior Sales Managers role is to focus onmanaging and nurturing existing B2B relationships with architects, interiordesigners, and key clients. You will oversee the order management process, leadnegotiations, and provide consistent service that fosters long-term clientretention and repeat business. Qualifications: \u25CF 2-7 years of B2B sales experience (specifically in interior design, furniture,or building materials) \u25CF Proven experience working closely with architects , interior designers , or other similar B2B relationships \u25CF Strong communication skills in both English and the local language \u25CF Ability to develop relationships withhigh-level stakeholders Duties and Responsibilities: \u25CF Strengthen client relationships: Regularly engage with existing clients toensure their evolving needs are met and exceeded. Cultivate deeper partnershipsby becoming a trusted advisor. \u25CF Identify business opportunities: Look for opportunities to grow revenuewithin current accounts, such as by suggesting new services, products, orsolutions. \u25CF Manage client orders: Oversee daily orders and ensure that product/service delivery issmooth, efficient, and in line with client expectations. \u25CF Negotiate deals: Use your negotiation skills to close mutually beneficial deals,ensuring that the clients needs are met while securing long-term contracts. \u25CF Target-focused sales: Focus on meeting and exceeding sales targets set for both new andexisting customers, working with clear objectives on retention and expansionwithin accounts. \u25CF Client satisfaction: Ensure that clients receive consistent, high-quality service. Addressany issues or concerns in a timely manner to ensure long-term satisfaction. \u25CF Provide feedback: Prepare comprehensive reports on customer satisfaction, salesprogress, and engagement, and provide actionable insights for futureimprovements.

Job Title: Senior Recruiter (Night Shift) Location: Hyderabad (Onsite) Work Hours: 6:00 PM to 3:00 AM IST Employment Type: Full-Time Company: Zion Cloud Solutions About Us: Zion Cloud Solutions is a fast-growing IT services and staff augmentation firm serving clients across the public and private sectors. With a strong presence in staffing since 2013 and expanding into full-service delivery in recent years, we are committed to providing top-tier talent to our partners, including state government agencies. Job Summary: Zion Cloud Solutions is seeking a highly motivated and technically sound Senior Recruiter to support our State Government clients in the U.S. and internal delivery teams . This is an onsite role based in Hyderabad , working the night shift to align with U.S. business hours. The ideal candidate will have a proven track record of quickly sourcing and closing technical roles, a strong understanding of IT requirements, and a go-getter attitude. Key Responsibilities: End-to-end recruitment for state government projects and internal IT requirements. Source, screen, and qualify candidates through various channels including job portals, social media, and internal databases. Candidates should have experience working with Calpers and State of Missouri Work closely with account managers to understand open requirements and prioritize accordingly. Ensure quick turnaround times and maintain high submission quality. Schedule and coordinate candidate interviews. Maintain ATS and recruitment trackers regularly. Build strong candidate pipelines for recurring technical roles. Be proactive in identifying and engaging passive candidates. Required Skills & Qualifications: 5+ years of experience in IT recruiting, preferably with exposure to U.S. state government projects. Strong understanding of technical job roles, terminologies, and hiring practices. Ability to work in a fast-paced environment and handle multiple positions simultaneously. Excellent communication and interpersonal skills. Self-motivated, detail-oriented, and committed to meeting tight deadlines. Experience using ATS tools and sourcing platforms like Dice, Monster, LinkedIn, etc.

a About Max Life Insurance Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation. Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third party distribution partners. Max Life has built its operations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per public disclosures, during the financial year 2019-20, Max Life achieved gross written premium of Rs. 16,184 crore. As on 31st March 2020, the Company had Rs. 68,471 crore of assets under management (AUM) and a Sum Assured in Force of Rs. 913,660 crore. For more information, please visit the Companys website at www.maxlifeinsurance.com We Stand for Caring A compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives, eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance. Collaboration A boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes, thus, delivers to the organization s ask. A leader who addresses challenges with a solution oriented approach to create win-win partnerships within & outside teams through inspired cooperation and teamwork. Customer Obession A leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience. Growth Mindset An ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo, takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance. People Leadership A people s leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching, empowering & motivating them to deliver superior business outcomes. "Max Life Insurance is an Equal Opportunity Employer and promotes inclusion and diversity." a About Max Life Insurance Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation. Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third party distribution partners. Max Life has built its operations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per public disclosures, during the financial year 2019-20, Max Life achieved gross written premium of Rs. 16,184 crore. As on 31st March 2020, the Company had Rs. 68,471 crore of assets under management (AUM) and a Sum Assured in Force of Rs. 913,660 crore. For more information, please visit the Companys website at www.maxlifeinsurance.com We Stand for Caring A compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives, eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance. Collaboration A boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes, thus, delivers to the organization s ask. A leader who addresses challenges with a solution oriented approach to create win-win partnerships within & outside teams through inspired cooperation and teamwork. Customer Obession A leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience. Growth Mindset An ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo, takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance. People Leadership A people s leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching, empowering & motivating them to deliver superior business outcomes. "Max Life Insurance is an Equal Opportunity Employer and promotes inclusion and diversity."

Job Description Purpose of the Role: The role partners with senior stakeholders across finance, GBS, and MDS to deliver standardised, automated, and insightful planning processes using tools such as SAP Analytics Cloud (SAC). Key Responsibilities: Lead end-to-end FP&A cycles : Annual Budgeting, Quarterly Forecasts, Flash Reporting Design forecast templates , drive driver-based planning, and review key business performance drivers Oversee production of MI packs , commentary, and variance analysis Manage data loading and dashboarding on SAC ; ensure accuracy and timeliness Guide a team of FP&A professionals to deliver high-quality planning support Collaborate with consultants and implementation teams on global finance transformation Drive adoption of automation tools and identify process standardization opportunities Success Metrics: Stabilization of SAC-enabled rolling forecast process Timely delivery of regional forecast transitions Successful implementation of automation initiatives Strong internal stakeholder engagement and service delivery satisfaction Key Interfaces: Internal: Global FP&A teams, MDS, Finance COEs External: Consultants, SAC/Tech Implementation Teams Required Experience & Skills: CA/MBA Finance with relevant experience below. 12-15 years of FP&A experience with at least 3 years in a team leadership role Proven expertise in rolling forecast, budgeting, variance analysis, and planning systems Exposure to SAP, SAC, Adaptive Planning, Alteryx ; Gen AI trends Experience in integrated business planning (IBP) and Master Data Governance Strong stakeholder management and transformation project leadership Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy Business Unit Summary Job Type Regular Finance Planning & Performance Management Finance