13309 Service Delivery Jobs - Page 14

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software Defined Network Implementation Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applica...

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Critical Incident Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporti...

Role Purpose The purpose of the role is to deploy and execute SDA framework across deals within LOB, review and support operation in meetings operational parameters as per MSA and SOW and provide value add services to the clients in the LOB. Do 1. Deploy the Service Delivery Assurance framework for the LOB within Enterprise a. Connect daily with the SDA account team members to review SLA/ KPI performance b. Set standards for the SDA framework deployment with the team c. Provide guidance on and review initiatives identified by the SDA account team d. Interact and work closely with Operations, WFM and HR to identify key operational metrices and areas of focus within the LOB e. Drive capability...

About The Role Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized...

About The Role Responsibilities Work with the Service Delivery Team to understand their portfolio, business strategy, prioritization, etc. to facilitate quality service delivery. Work with IT Global Program Management Office and cross functional PMOs to define the approach Provide executive visibility to project, program, portfolio and functional level status, issues, risks, costs, etc. Provide information to IT Global Program Management Office so demand, financials, service and project delivery can be aggregated to the enterprise level Assist with FY Plan and Outlook activities Monitor and report on actual and projected spend to demonstrate function operates within FY Plan/Outlook ?¢?? func...

About The Role Role Purpose The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and maintenance of a skilled team of all delivery resources for the client. Do Oversee and manage service delivery by meeting all contractual/ SLA commitments Contract compliance & adherence Ensure all SLA parameters are met in the account Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review all projects in t...

About The Role Description for the role b. In this role he will be responsible for testing Femtocell Solution in E2E 4G/5G Network . The testing areas comprises of doing E2E Network Integration, Functional regression, Call Processing & OAM feature testing, debugging of complex issues in the lab and field will also be part. Basic test planning, writing them, creating CRs and follow-ups. Reviews of feature requirements, Customer documentation and provide comments to them. c. The ideal candidate should possess a strong technical background and a good understanding of Femtocell ( Small Cells ) and 4G/5G technology. He should have worked in End-to-End test and verification in 5G area . Has a good...

About The Role Primary Responsibilities??OneMarket Insights? Spend Analytics Service Delivery (Use It) Performing Basic to Medium level procurement data analysis Providing insights and drawing conclusions that will help guide sourcing and procurement decisions Data analysis involving multiple related data sources Profiling patterns that represent opportunities within the data, and presenting them to clients Creating New Dashboards in Insights and training the client on how to interpret/use them Creating Reports & Cube Views in Insights and delivering the data to the client Utilising the more advanced analytical features in Insights for enhanced analysis Providing Insights training to clients...

Position Summary Financial Accounting Advisory Services (FAAS) professionals provides advisory services including Accounting and regulatory support for accounting change and special matters; accounting processes and controls support. We are looking for an experienced professional to join EY FAAS team to help drive growth and support delivery teams and bring subject matter expertise in Finance Transformation solutions. The Senior should be competent to support a portfolio of clients and be responsible for the timeliness and quality of the work as per EY Global Standards for our FAAS team. While the Senior will be based out of our Cochin or Trivandrum offices, the individual will be responsibl...

The service team leader would manage a team of rider support associates in a voice-based call center environment. TL would deliver on team KPIs, SLAs & parameters like shrinkage & attrition. TL would also act as a coach & mentor for the team. Required Candidate profile E-commerce, Blinkit, Zomato, Swiggy - TL experienced will be preferred

The Service Engineer will be responsible for operation, maintenance, troubleshooting, and performance optimization of Waste Water Treatment Plants (STP/ETP/WTP), ensuring compliance with process standards, safety norms, and client requirements. Key Responsibilities Operate and maintain STP/ETP/WTP systems as per SOPs and process guidelines Monitor plant performance parameters and ensure treated water quality meets regulatory norms Carry out routine inspections, preventive maintenance, and breakdown maintenance of equipment Troubleshoot process, mechanical, electrical, and instrumentation issues Coordinate with HO technical team for complex troubleshooting and process optimization Maintain da...

Key Responsibilities: Achieve branch sales targets for banking products such as savings accounts, loans, credit cards, and investment products. Lead, motivate, and manage a team of sales officers to deliver performance objectives. Identify new business opportunities and expand the customer base within the branch catchment area. Build and maintain strong relationships with customers to ensure high levels of satisfaction and retention. Monitor competitor activities and market trends to strategize branch sales initiatives. Conduct regular sales reviews and provide feedback and coaching to the sales team. Ensure compliance with banking regulations and internal policies. Prepare reports on sales ...

Build and manage relationships with partners to maximize business opportunity Drive business by liaising with partner staff and ensure target achievement Assist and train partner staff on products and process through periodical training interventions and/or joint field calls Timely track sales performance through various organizational metrics / MIS to ensure business efficiency and adherence to quality and compliance Handle escalations by resolving queries raised by partners and customers by ensuring a prompt response Engage and coordinate with various cross functional teams for seamless service delivery and provide a superior customer experience

Relationship Management Build and manage relationships with partners to maximize business opportunity Drive business by liaising with partner staff and ensure target achievement Assist and train partner staff on products and process through periodical training interventions and/or joint field calls Timely track sales performance through various organizational metrics / MIS to ensure business efficiency and adherence to quality and compliance Handle escalations by resolving queries raised by partners and customers by ensuring a prompt response. Engage and coordinate with various cross functional teams for seamless service delivery and provide a superior customer experience

About The Role Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to...

Recruiter is responsible for sourcing, screening, and hiring candidates for various positions on behalf of client companies. role involves managing the end-to-end recruitment process, building strong relationships with clients and candidates. Required Candidate profile Sourcing Candidates:Utilize various sourcing methods, including job boards, social media, networking, and direct outreach, to identify potential candidates.

Required qualifications to be successful in this role: We are seeking an experienced BMC Helix Developer / Solution Engineer with expertise across Innovation Studio, Digital Workplace Catalog (DWP-C), Smart IT, CMDB, ITSM, Multitenant environments, and Helix GPT. The candidate will be responsible for designing, developing, and managing custom applications, workflows, and integrations to enhance automation and user experience on the BMC Helix platform. Key Responsibilities 1. Innovation Studio (IS) & Helix SDK Design and develop codeless and SDK-based applications using BMC Helix Innovation Studio. Define record definitions, processes, views, and rules, and build custom REST-based integration...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Manager, Platform Support is a management role responsible for overseeing and managing the platform support team, thereby ensuring the reliable operation and support of company platform infrastructure. This role plays a crucial role in leading the team, driving service excellence, and ensuring the timely resolution of platform-related issues whilst f...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Collaboration Managed Services Engineer (L1) at NTT DATA, you will be the go-to person for ensuring our clients' Collaboration, Contact Centre and Voice systems stay up and running. Your main focus will be on providing first-line support by monitoring private and public cloud infrastructure, identifying problems early, and resolving technical incide...

Experience : Minimum 5 years Description :Looking for a ServiceNow Lead with proven expertise in Field Service Management (FSM) and HR Service Delivery (HRSD). The role involves leading implementations, designing solutions, managing integrations, and guiding teams. Requirements :5+ years of ServiceNow experienceStrong hands-on FSM & HRSD implementation skills Knowledge of scripting (JavaScript, Glide) & integrations (REST/SOAP)ServiceNow certifications preferred Excellent leadership & communication skills

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Program Project Management Good to have skills : Service Delivery Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in resolving incidents and problems across va...

About The Role Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger i...

As per the PM schedule need to follow up with the vendor, track the Corrigo work orders and ticket and attending the same and closing with in SLA , Ensure the opreation and mainteance building equipments (DG, transformer, UPS, fi re protection equipment and HVAC equipments) As per the schedule critical equipment AMC should follow, collecting the reports & attending the critical equipment meeting, routine rounds of critical areas and attending the complaints by meeting the concern employees, updating the history cards planning the vendor visit, raising the PTW as per the scope and risk assessment, monitoring the activity Daily briefi ng, tools audit, training, updating checklist Ensure the op...

In this role, you ll be our go-to guy when it comes to managing our site s daily operations and technical issues, providing effective solutions whenever difficulties arise Are you well-versed in workplace safetyAs we ll rely on you to develop and carry out an elaborate preventative program for managing sites You ll also make sure that all essential site activities including the maintenance of electrical, mechanical, chemical, fire protection systems and equipment are performed in a safe and efficient manner; complying with policies and requirements set out by the government, our client and our own management teams Your expertise in critical environment procedures may also help you land this ...

An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper ha...