2744 Service Delivery Jobs - Page 14

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: MongoDB Admin. Experience: 1-3 Years. >

Your Role The is responsible for managing day-to-day operational activities on contract management related to respective engagements/accounts. In this Role you play key role in Maintain document repository of all contractual documents including change orders, SOWs, obligation artifacts etc. Extract and tracker the contractual obligations systematically by categorizing the criticality, priority and business impact. Interface with external and internal stakeholders for adequacy of coverage and support. Work closely with the Service Delivery team/Action Owners to ensure the compliance of contractual obligations related to IT/BPO contracts. Address contractual queries from engagement stakeholders in case of any ambiguity. Provides clarity on contract language by conducting contract research. Recommend contract change in case of any gap identified related to contractual clauses in the interest of the Capgemini as Service Provider. Your Profile Must be knowledgeable of the major elements of outsourcing contract(s). Understanding aboutDrafting of contract documents. Contract Review and Analysis Review and Identify critical terms and risks in IT/BPO outsourcing Contracts. Identify contractual deliverables and obligations of the parties. Interpret contract language and provide analysis and recommendation to the Client Contract abstraction, administer and manage contracts post execution. Track and monitor contract deliverable and obligationcompliance. Working with Contract Management tools Experience in handling contract management processes through software platform What you love about working here You can shape your with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. You will have the on one of the industry"s largest digital learning platforms, with access to 250,000+ courses and numerous certifications.

At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, well encourage you to fulfill your potentialto be better. Through our shared passion for technology, our entrepreneurial culture , and our focus on continuous learning, well provide everything you need to doyour best work and become the best you can be. A Delivery Executive is responsible for a single engagement and/or domain within an account and acts as Delivery Executive for business-critical engagements. The Delivery Executives responsibilities include stakeholder"s management /communication with the client, developing strong relationship with key client IT stakeholders, managing risks and client relationships and acting as first escalation instance for the EM, both internally and towards the client. They are responsible for overall delivery profitability and productivity, establishing a proper governance framework and ensures proper reporting.They will lead commercial management and take part to contract negotiation along with seeking to expand Capgeminis client footprint by identifying and anticipating and driving business opportunities. - Grade Specific Delivery Executive - Entry level Delivery Executive, typically for a smaller account/smaller domain inside a larger account Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a localpartner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, andsmarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud andapplication development, all driven by AI, data and automation.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: TIS Service Desk.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: TIS Service Desk.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Redhat OpenShift. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin. Experience: 1-3 Years.

What this job involves: Laser beam focus on operations At JLL, we put focus on our clients needs, and we want you to do the same as a priority . Youll take charge of all programs that we have for clients properties in the South region of India including Bangalore, Chennai, Hyderabad & Vizag locations . Be it site operations, contract, procurement, financial, or team management, youll ensure our service delivery is at its best. Youll also be our clients eye on all operational matters. Are you open to managing 24x7 operations of our client with the liberty to create your own dream team to deliver as per contractual SLAs In this role, you will promote seamless and competitive operations by collaborating with the top management, and both local and offshore offices. More importantly, youll support various client-specific programs such as technology launches, trainings and user experience initiatives. Being at the heart of operations management, youll also oversee all key performance indicators in the region and make sure that the team is meeting our clients requirements. Among your other mandates include system integrity audits, reports, team management & growth along with presentations and overall account management. Developing a dream team Is people development your passion If so, this job will be a perfect fit for you. In this role, you will lead a team of facilities management expertswhile creating a working environment that promotes collaboration, performance, and personal growth. Youll also play an essential role in boosting our talents career growth and employee retention through trainings and stable succession plans. Do you have a talent for inspiring others In this role you will be at the helm of all things concerning the teams welfare. You will help motivate the team and usher them into victory over difficult business decisions. Likewise, you will serve as an important mediator who will settle rifts and arguments should conflicts arise. Exceeding client expectations Meetingor even exceedingclient expectation is a tall order, and this is what we strive for each and every time. Weve gained a solid and positive reputation over the years as a customer-centric company, and your job is to uphold that level of satisfaction. Youll maintain the consistency of our services by working closely with account leads and site teams to develop tailored and innovative solutions. Additionally, youll take charge of the sites financial operations targets, process compliance and risk management. Sound like you To apply you need to be: A property management pro Do you have at least five years experience in facilities, property management, hospitality or related field in multiple countries across Asia Pacific If so, we would be more than happy to work with you. At JLL, well let you fully demonstrate your expertise in property management, planning and organisational skills, and knack for addressing complex operational issues on a daily basis. An excellent communicator Youll face a wide range of clients and senior-level officers, so superior oral and written communication skills are essential. Youll also have proven track record of managing and resolving conflicts between client and firm requirements. A proactive leader Youll demonstrate a proactive and professional approach to customer service and stakeholder engagement. Your experience in effectively training staff and promoting open and collaborative working relationships are also valued. Are you all out on trying new ideas and working with diverse teams If so, then your can do attitude may just land you this role.

About the Opportunity Job TypeApplication 26 July 2025 Title Talent Systems Delivery Lead Department HR Information Systems Location Gurgaon Level 7 About your role The Talent Systems Delivery Owner bridges the gap between product strategy and development through to operationalisation, with responsibility for the product backlog, service performance and sprint and capacity planning. Working closely with the Product Owner, the System Delivery Owner is responsible for managing portfolio level performance with Service Delivery Leads and technical changes with CPO Technology teams. They will identify opportunities for continuous improvement, support management oversight of system performance and implement best practice governance and frameworks to standardise delivery, control and service support across Recruitment, Talent, Learning, DE&I and Skills. About you Responsibilities Manage Service Delivery across Talent Management, Learning and Recruitment systems and vendors, driving high performance. Implement and oversee agile practices for the service delivery team, maintaining effective JIRA planning disicipline, sprint planning, daily stand ups and retrospectives, aligning to the model established in HRIS. Prioritisation of work and backlog in alignment with stakeholder requirements, team capacity and CPO tech / HRIS Workday team as necessary. Instill a culture of measurable improvement through KPIs across colleague experience and service delivery best practice. Champion the use of technical planning tools to manage and plan capacity against priorities. Analyse vendor roadmap enhancements and make recommendations to Product Owner and Business Stakeholders on options. Support in Talent wide programmes of activity, spanning transformation programmes, data management and optimation, reporting needs, integration opportunities. Understand and analysis innovation across the technology and vendor landscape to inform intelligent recommendations on high value options to address stakeholder requirements. Seek and act on trends in service tickets improving experience for employees and HR. Demonstrate best practice through the management of critical incidents across the technology portfolio coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews Support the Talent Product Road Map in partnership with Product owners for other systems within HRIS & technology teams to develop of house governance and consistent approach to manage process and service optimisation. Act as an advocate for Talent tools and service delivery activities, representing the team at key forums. Be responsible for the end to end measurement of the Talent and Learning experience and use this to inform improvements and strategic direction in partnership with the Product Owner. Develop SME expertise across Talent and Learning platforms and strategy and become a trusted advisor to senior stakeholders in the business. Performance and Quality Management Provide regular updates to the Head of HRIS, Business teams and other Product Owners on performance and product deployments of service delivery Lead quarterly vendor reviews, RFI/RFPs, risk reviews, audits, release oversight, risk and feature adoption, hold suppliers accountable to high performance and SLAs, and escalating issues. Interpret complex business issues and understand the associated functional and technical implications Communicate effectively with HR stakeholders and technology partners at different levels. People Management Implement cross skilling and contingency planning Development, continuous feedback and mentoring Project Management Forecast and plan project activities, using story points to assess capacity and define practical work packages and sprints. Support in the definition and scope of projects with CPO tech, ensuring design and delivery meeting the objectives of stakeholders. Oversee the transition system development activities seamlessly to business as usual tasks and production support acceptance. Experience and Qualifications Knowledge of and practical service delivery experience of core HR systems preferably exposure to or a combination of Cornerstone, Workday, Gloat. Experience in managing performance of third-party-provided services and vendors Knowledge of escalation procedures, incident management, and other disciplines related to service delivery Strong organizational skills Experience of developing and guide junior team members Understanding of integration designs and associated system processes JIRA and agile methodology. Skills to manage system audits and test cycles, providing efficiency and accuracy to support activities Behavioural Ability to manage, assess and prioritize tasks efficiently Ability to address complex and competing business challenges Manage stakeholders requirements with a focus on helping the articulate and understand rootcauses and outcomes. Ability to work at a strategic and tactical level Ability to address different audiences with the right level of complexity, language and refinement Think from a customer viewpoint and provide a high level of service to internal clients Engaged and excited about changing industry practices, design methods, system tools and techniques Feel rewarded For starters, well offer you a comprehensive benefits package. Well value your wellbeing and support your development. And well be as flexible as we can about where and when you work finding a balance that works for all of us. Its all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

About Company ReNew is a leading decarbonization solutions provider and the first Indian clean energy company to list on Nasdaq (Nasdaq: RNW). With 16.3 GW of commissioned and pipeline utility-scale projects, we are a global company with strong Indian roots. Founded in 2011, ReNew is at the forefront of fighting climate change by offering decarbonization solutions through utility-scale wind and solar offerings, green hydrogen, carbon markets, and energy storage. ReNew has been a pioneer in leveraging digital technologies to accelerate the transition to green energy and address the unique requirements of the B2B segment in India, where we are the market leader. Our mission is to play a pivotal role in meeting India’s growing energy needs in an efficient, sustainable, and socially responsible manner. ReNew is the world’s first clean energy company to be recognized as a Lighthouse by the World Economic Forum. In 2023, we were recognized among ‘Top 15 Climate Tech Companies to Watch’ by the MIT Technology Review. We are a recipient of the Sustainable Market Initiative’s Terra Carta Seal. The COP28 UAE Presidency presented ReNew the ‘Energy Transition Changemaker’ award for developing and deploying the country’s first round-the-clock power project. ReNew’s solar and wind energy projects currently contribute to 1.9% of India’s power capacity and are spread across 150+ sites and 18 Indian states. We have helped prevent 0.5% of India’s total carbon emissions and 1.1% of India’s total power sector emissions, in addition to generating around 130,000 jobs over the past decade Job Description Contract Drafting and Negotiations: drafting and negotiating of various kinds of Agreements like PPA, SSSHA, NDAs, MOUs, Settlement Agreements, Channel Partner Agreements etc with clients/counter parties. Coordinating with internal stakeholders and counterparties to ensure alignment of legal and commercial terms. Dispute Management: Advising management and business team on contract's legal aspects and dispute resolution plan; Coordinating with the central legal team for managing pre-litigation and litigation matters.; Briefing and assisting external counsels, as and when required; maintaining and tracking all litigation cases/matters of the department; preparing detailed notes/list of dates for both internal and external case preparations. Legal vetting: Legal vetting of documents like bid documents, NDAs, PPAs, SHAs and other business contracts and agreements; Legal Communications: Drafting and handling Legal Communications. Legal research and analysis: Legal research and analysis on legal queries raised by the Team, a new regulation/law etc; Support regulatory team in analyzing and preparing representations/responses against draft regulations. Legal Advisory: providing well researched and sound legal advice to the team as and when required.

8-10 years experience of SAP experience in SuccessFactors Employee Central (EC)Core, EC-Benefits, Time Off, Timesheet and knowledge in integration with other 3rd Party tools. End to End implementation experience in SF Employee Central with Time Off & Timesheet and Benefits. Understanding of business processes related to Core HR Strong experience in EC implementation project and collaboratively work with team Certified in SuccessFactors Employee Central Strong problem-solving skills, be self-directed, and be capable of working with minimal supervision. Must have a strong, demonstrated commitment to customer service and be committed to a proactive review of processes and procedures to continually enhance service quality and service delivery Good interpersonal and organizational skills with the ability to communicate effectively with both technical and non-technical customers. Ability to be flexible and work analytically in a problem-solving environment Should have worked on end-to end implementation projects. Good knowledge in handling Succession and Corporate Data models, should have configured MDF, Foundation objects Expert in creating workflows, Business rules as per the business needs. Good knowledge in designing role-based permissions. Experience on Integration center and integrating EC with other modules Basic knowledge in EC reporting, Creating adhoc/advanced reports Basic knowledge on integrating EC with other modules like RCM, PMGM, Comp etc Experience in integrating EC with On-premise or legacy SAP systems is an added advantage

ProductionTechnical Supportfor Java based applications Skill Set Unix OS, Scripting, SQL Queries, Devops Experience inProductionSupport Environment with Strong Technical Skills at a minimum on Unix OS, Scripting Skills, SQL Queries. Should have experience in supporting Java based applications and worked on ITSM service delivery including Release management. Exposure to dev-ops tools is a must for this level. Individual should be able to work on critical assignments ( BAU support and Project work) with minimal or no supervision and able to work in high pressure environment. Working in shifts ( No night shift)along with rotational weekend/holiday on-call coverage is part of role. Support 24X7 Good Communication Skills

As a Sales Executive at E-ship Global Logistics, you will be responsible for generating new business opportunities, managing client relationships, and driving sales in the shipping and forwarding industry. You will play a key role in expanding our customer base, understanding their logistics needs, and offering customized solutions that align with the company's service offerings. Key Responsibilities: Develop and implement effective sales strategies to generate new business in the shipping and forwarding industry. Identify and target potential clients through market research, networking, and cold-calling. Build and maintain strong, long-term relationships with clients to ensure repeat business and high customer satisfaction. Present E-ship Global Logistics services to potential clients, addressing their specific logistics needs. Prepare and negotiate sales proposals, quotations, and contracts. Monitor industry trends and competitor activity to identify new opportunities and stay ahead of the market. Collaborate with the operations and customer service teams to ensure timely and efficient service delivery. Achieve sales targets and contribute to the companys overall growth and profitability. Provide accurate sales forecasts, performance reports, and market insights to management. Participate in industry events, trade shows, and conferences to network and enhance the companys market presence. Key Skills and Qualifications: Bachelors degree, or a related field. 4 to 12 years of proven sales experience, ideally in the shipping, logistics, or forwarding industry. Strong understanding of the shipping and forwarding industry, including key services such as freight forwarding, customs clearance, and supply chain solutions. Excellent communication, negotiation, and interpersonal skills. Ability to work independently, manage time effectively, and meet deadlines. Strong problem-solving and decision-making abilities. Goal-oriented with a proven track record of achieving sales targets. Ability to build rapport and manage relationships with key decision-makers. Benefits: Yearly Bonus. Opportunity for career advancement in a fast-growing, global logistics company. Collaborative work environment with a focus on professional growth. Health benefits and other employee perks. If you have a passion for sales, a deep understanding of the shipping and forwarding industry, and the drive to succeed, we invite you to apply and join E-ship Global Logistics as we continue to grow and lead the market.

As a Sales Executive at E-ship Global Logistics, you will be responsible for generating new business opportunities, managing client relationships, and driving sales in the shipping and forwarding industry. You will play a key role in expanding our customer base, understanding their logistics needs, and offering customized solutions that align with the company's service offerings. Key Responsibilities: Develop and implement effective sales strategies to generate new business in the shipping and forwarding industry. Identify and target potential clients through market research, networking, and cold-calling. Build and maintain strong, long-term relationships with clients to ensure repeat business and high customer satisfaction. Present E-ship Global Logistics services to potential clients, addressing their specific logistics needs. Prepare and negotiate sales proposals, quotations, and contracts. Monitor industry trends and competitor activity to identify new opportunities and stay ahead of the market. Collaborate with the operations and customer service teams to ensure timely and efficient service delivery. Achieve sales targets and contribute to the companys overall growth and profitability. Provide accurate sales forecasts, performance reports, and market insights to management. Participate in industry events, trade shows, and conferences to network and enhance the companys market presence. Key Skills and Qualifications: Bachelors degree, or a related field. 0 to 10 years of proven sales experience, ideally in the shipping, logistics, or forwarding industry.(Freshers who is interested in sales can also apply) Strong understanding of the forwarding industry, including key services such as freight forwarding, customs clearance, and supply chain solutions. Excellent communication, negotiation, and interpersonal skills. Ability to work independently, manage time effectively, and meet deadlines. Strong problem-solving and decision-making abilities. Goal-oriented with a proven track record of achieving sales targets. Ability to build rapport and manage relationships with key decision-makers. Benefits: Yearly Bonus. Opportunity for career advancement in a fast-growing, global logistics company. Collaborative work environment with a focus on professional growth. Health benefits and other employee perks. If you have a passion for sales, a deep understanding of the shipping and forwarding industry, and the drive to succeed, we invite you to apply and join E-ship Global Logistics as we continue to grow and lead the market.

8+ years of experience in SAP systems; At least 2 years of in SAP S/4HANA projects The SAP FI Team Member position will be part of the SAP Service Delivery organization. The position will be focused on Design and Architecting Project Systems in an SAP S4HANA 2021 implementation project. The SAP FI Team Member requires an in-depth knowledge of accounting business processes and the following FI module Design & Blueprinting experience Experience in all Fixed Assets process changes in S4HANA as well as Fiori Apps Experience Designing, Configuring and maintaining complex project structures Experience configuring and maintaining multilevel hierarchies for project systems Experience configuring settlement rules Experience integrating Project Systems to Fixed Assets and to Purchasing (MM) Experience satisfying reporting requirements for projects Ability to design custom reports to meet information requirements Experience integrating Project Systems with Investment Management Investment Management Experience creating Investment Program hierarchies Experience integrating Investment Management to other planning tools such as Outlook Notes, SharePoint, Hyperion, etc. Experience creating complex investment programs with multiple levels Experience integrating Investment Management with Project Systems Projects systems template clean up, data migration to S/4 from legacy SAP and Non SAP ERPs Experience designing master and transactional data migration from legacy Experience with mid-year go live for Project Systems

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And were only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that youre more than your work. Thats why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If youre passionate about our purpose "” people "”then we cant wait to support whatever gives you purpose. Were united by purpose, inspired by you. Senior Manager, Ready Implementation Services - India is responsible for providing leadership for the UKG Ready Implementation Services (RIS) India group, including our build & check history teams. Specifically, this position is responsible for overseeing operational objectives to scale our UKG Ready implementation team in India and effectively support the delivery of our products to our customers. This is accomplished through taking an organization-wide view of performance metrics, processes, tools, and other enablement functions for the UKG Ready Implementation Services group.As the Senior Manager, Ready Implementation Services (RIS) - India, you will lead the continued global expansion for RIS, leveraging new resources in high value geographies to expand our resource base and extend the workday allowing for more efficient and timely project completion. This role must work closely with RIS India Director and Managers as well as key stakeholders in the broader Customer Experience Team to align processes and resources to RIS strategic goals and objectives. Delivery Efficiency, onboarding of new resources, and joint team satisfaction results across RIS will be the primary measure of success for this role.This position will be based out of UKG Pune office in India and will report to the Director of UKG Ready Implementation Shared Services India workgroup. Further, this position will be required to operate in alignment with global hours of operation, generally 11:30 AM IST to 8:30 PM IST.Duties and Responsibilities: Drive key business objectives that align to company and business goals throughout the India Build & Check History teams. Manage and develop a Global Team leveraging the UKG resources available to evaluate new geographies and support growth in high value geographies, including expanding the team into Pune in India. Continual evaluation and development of process and strategies to most effectively support the delivery teams in the implementation of Ready products and services. Establish, implement, and drive adherence to operational best practice standards, processes, and systems, in accordance with UKG strategy and goals Collaborate with key stakeholders to ensure Training provides programs that deliver measurable, improved employee performance and aligns with UKG strategy and goals Document and own best practices for executing and maintaining all aspects of the program. Monitor and report on key metrics to demonstrate teams performance and impact on organizational objectives Ensure that all employees understand business objectives, expectations, and measurement criteria for their respective positions. Coach, mentor and provide development opportunities to team members, to optimize operational/delivery excellence and create a deeper bench of experienced talent. Direct & Indirect management of people resources on a continuous basis. Instil a strong focus on customer service and experience. Build strong, trusting relationships with US, employees, and internal customers. Ensure adherence to process controls to help mitigate financial, customer service, reputation, and data security risks.Basic Qualifications: Bachelors Degree and 14+ years relevant experience in the area of HCM software and/or services implementation At least 4 years of successfully leading strategic projects/programs for a software provider Minimum of 4 years experience managing high performing teams Ability to travel internationally Demonstrated ability to manage and execute on multiple, critical projects simultaneously Ability to think strategically and drive results Demonstrated experience influencing cross-functional teams to achieve project/program goals Established record of successfully scaling teams, improving performance and business standardsPreferred Qualifications: Prior experience building and leading global teams Possess excellent written and verbal skills with a strong customer focus Strong business acumen- planning, forecasting, budgeting Possess understanding of financial fundamentals including revenue recognition requirements within the software and service industry. Demonstrable communication and negotiation skills Where were going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet its our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKGCareers@ukg.com

About the Job We are looking for a Senior IT Generalist who will be responsible for administering and managing regional technology activities. This person will also oversee the maintenance and repair of computer hardware and software in a break/fix environment. As Senior IT Generalist, You Will Complete projects by coordinating resources and timetables with different IT stakeholders and non-IT departments Work collaboratively with different clients, team members and other stakeholders across the company to achieve desired results Interpret and validate technical issues, test solutions, follow-up and escalate when necessary Solve complex problems in a technical service-oriented environment Comprehend, capture and interpret basic information and work within a team in a fast-paced call center environment Work hand in hand with the IT Site Supervisor and act as a primary back-up when necessary Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware and software related problems Ensure workstations are functional (computer hardware peripherals/components) Troubleshoot/report specific line of business program issues (Logical Agent/LivePerson/third-party applications) Verify application results, conduct system audits Be accountable for tracking and organization of physical hardware and other IT assets Develop and manage organizational and IT standards Maintain cleanliness and organization of the IT department and stations Engage with internal and external clients providing updates and solutions, as well as ensuring compliance relating to all IT components Interpret service delivery key metrics to problem solve Verify application results by conducting system audits of technologies implemented Preserve assets by adhering to disaster recovery and backup procedures and information security and control structures Maintain quality service by establishing and enforcing organization standards Provide support for the entire IT department and company as needed As Senior IT Generalist, You Have Post-secondary or completion of post-secondary schooling preferred Minimum of 1-3 years of experience will be required, experience in the BPO industry will be an added advantage Adaptability to learn a variety of software programs Strong analytical and problem-solving skills The ability to multitask and self-manage your work day is crucial The ability to work in a fast paced and time sensitive environment The ability to lift 50LBs Excellent time and project management skills Fluent English language skills with the ability to communicate with customer relations & presentation skills The ability to work flexible hours, including weekends and Public Holidays if required, with an on-standby basis during critical business periods

We are looking for a skilled Service Delivery Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 3-4 years of experience in the BFSI industry, preferably with a background in liabilities, branch banking, or service delivery. Roles and Responsibility Manage and deliver high-quality services to clients. Develop and implement effective strategies to enhance customer satisfaction. Collaborate with cross-functional teams to achieve business objectives. Analyze and resolve complex customer complaints and issues. Provide training and support to junior staff members. Monitor and report on key performance indicators and metrics. Job Requirements Strong knowledge of liabilities, branch banking, and service delivery. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and analytical skills. Experience working with customers and providing excellent customer service. Familiarity with banking regulations and compliance requirements.

Skill required: Procure to Pay - Accounts Payable Processing Designation: Service Delivery Ops Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices. What are we looking for Vendor Master Team leadSAP, S4 HANA Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification BCom

Skill required: Employee Services - Workday Talent Management Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementDesign, develop, implement and manage business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization. What are we looking for Ability to work well in a teamAbility to perform under pressureAbility to meet deadlinesAbility to manage multiple stakeholdersAdaptable and flexible Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: AML fraud mgmt. Financial Crime & Fraud Management Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5-8 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help clients transform their compliance function from reactive to proactive through an intelligent compliance operating model powered by data, intelligent technologies and talentLooking for someone with AML and Fraud mgmt experience.Strategize, architect, Analyse, design, implement and contribute to engagements involving tools and processes associated with the prevention (or management ) of fraud. What are we looking for Strategize, architect, Analyse, design, implement and contribute to engagements involving tools and processes associated with the prevention (or management ) of fraud.Strategize, architect, Analyse, design, implement and contribute to engagements involving tools and processes associated with the prevention (or management ) of fraud. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Control Testing - Agile Testing Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5-8 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help clients transform their compliance function from reactive to proactive through an intelligent compliance operating model powered by data, intelligent technologies and talentLooking for someone with SOX testing experience.A SOX compliance audit is intended to verify the financial statements of the company, and the processes involved in creating them. During the audit, the financial statements and management of internal controls are analyzed and assessed by an external auditor. The audit report must be made available to relevant parties. What are we looking for A SOX compliance audit is intended to verify the financial statements of the company, and the processes involved in creating them. During the audit, the financial statements and management of internal controls are analyzed and assessed by an external auditor. The audit report must be made available to relevant parties.A SOX compliance audit is intended to verify the financial statements of the company, and the processes involved in creating them. During the audit, the financial Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Employee Services - Workday Talent Management Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementDesign, develop, implement and manage business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization. What are we looking for :: Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Employee Services - Workday Talent Management Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do 1. Read, understand and analyze client process as per the business rules. 2. Execute the process accurately and timely as a hands on processor. 3. Escalate issues and seek advice when faced with complex issues/problems. 4. Participate in client conference calls and prepare minutes of meeting. 5. Ensure LWIs are followed and updated regularly and train the team members on process updates. 6. Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control.7. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls 8. Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. 9. Update process metrics on daily basis and maintain MIS. 10. Always demonstrate the highest level of customer service. 11. Pay close attention to detail and follow through to resolve any outstanding issues. 12. Goes beyond immediate requests and activities to ensure both own and related tasks are completed. What are we looking for MS OfficeFocus on detailsDecision making abilityAnalytical skillsCommunication skillsCustomer Service skillsHRT SystemsHR OperationsEmail Writing SkillsFlexibility & AdaptabilityTeaming and CollaborationAnalytical ThinkingMulti Tasking/ Time MgtResulted OrientedCustomer Service OrientationInitiativeLogical Analysis & interpretationCommunication skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Talent & HR - Strategic Talent Sourcing Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent & HR processBuild a proactive sourcing plan and identify sourcing channels and tactical strategies that are aligned to the goals of organization and ensures best talent is identified and attracted by the company. What are we looking for NANA Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation