9667 Service Delivery Jobs - Page 14

Role & Responsibilities Understand the complete process and its SLA, KPI, AHT, and capacity calculation. Ensure participation and contribution in organization/process level initiatives (Absenteeism, Attrition control) aimed at improving efficiency. Build, maintain, communicate, and present detailed reporting, findings, and insights to leadership and clients. Drive performance by coaching, motivating, and enforcing discipline. Manage noiseless and transparent operations. Oversee service delivery, ensuring that client targets are exceeded month on month. Implement mechanisms to identify, understand, and communicate performance gaps or breakthroughs. Develop and implement improvement plans to a...

As a Service Management Process Owner for Event Management at Lilly, you will play a crucial role in managing critical processes to ensure world-class operations. Your responsibilities will include overseeing governance, design, training, and continuous improvement of the Event Management process. You will collaborate with stakeholders to align processes with organizational goals and ITIL best practices, lead a team of process managers, and drive process excellence to enhance operational efficiency. Key Responsibilities: - Act as the primary owner and authority for the Event Management process - Define process objectives, policies, and standards in alignment with business and IT strategies -...

Role Overview: You will be responsible for leading operational delivery to scale and sustain the HHDDA hub in Pune, India. Your role will involve ensuring a One HHDDA approach in collaboration with functional leaders, establishing systems and processes to enhance culture and ways of working, and executing cross-cutting enablers for Operational Excellence capability. Key Responsibilities: - Work with Hub operational excellence team and functional capability leads to align hub execution with the overarching strategy and operating principles. - Collaborate with Capability Leaders and People Managers to assess and address talent acquisition and management needs. - Co-create standards and process...

Role Overview: As a Service Desk Lead, you will oversee first-level technical support, ensuring that incidents and service requests are documented, tracked, and resolved within service level agreements. Your typical day will involve managing the scheduling coverage for the team, setting operational goals, and ensuring that the team is equipped with the necessary customer-specific knowledge to maintain efficient service desk operations. You will also be responsible for fostering a collaborative environment that encourages team engagement and continuous improvement in service delivery. Key Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible fo...

Transition Managers are responsible and manage significant transition programs inclusive of transferring services and staff from one delivery model to another or from one service provider to another (internal or external). They ensure that service levels are maintained throughout and are responsible for the budget, project plans and for the reporting to the customer and internal management. Job Description - Grade Specific Senior Transition Manager - Overall end to end responsible for Large projects or responsible across Towers/ Geographies/ BUs.

ABOUT THE ROLE Role Description: We are seeking a seasoned Solution Architect to drive the architecture, development and implementation of data solutions to Amgen functional groups. The ideal candidate able to work in large scale Data Analytic initiatives, engage and work along with Business, Program Management, Data Engineering and Analytic Engineering teams. Be champions of enterprise data analytic strategy, data architecture blueprints and architectural guidelines. As a Solution Architect, you will play a crucial role in designing, building, and optimizing data solutions to Amgen functional groups such as R&D, Operations and GCO. Roles & Responsibilities: Implement and manage large scale ...

ABOUT THE ROLE Role Description: We are seeking a detail-oriented and globally minded Manager, Total Rewards to oversee the administration and execution of total reward programs, including employee benefits and equity plans for the Americas region. This role plays a key part in ensuring operational excellence, and an exceptional employee experience related to total rewards programs. The ideal candidate will have strong working knowledge of U.S. and LATAM total reward programs, experience leading teams, and a passion for delivering seamless reward operations. Roles & Responsibilities: Regional Program Administration (Americas) Manage the day-to-day administration of benefits programs (health,...

About the role The Senior Associate/ Assistant Manager Quality, Training, Process Excellence, and Escalations will play a critical role in overseeing the optimization of customer and seller support processes, ensuring the highest standards of service quality, and driving operational excellence across the organization. This position will lead initiatives to improve training, enhance quality assurance practices, manage complex escalations, and leverage Gen AI technologies to innovate and streamline support operations. The ideal candidate will have a proven track record in process optimization, exceptional leadership skills, and a passion for adopting new technologies to improve service deliver...

About The Role Skill required: Com.Bkg- Commercial Real Estate - Real Estate Due Diligence Designation: Banking Advisory Analyst Qualifications: BCom Years of Experience: 3 to 5 years Language - Ability: English(Domestic) - Intermediate What would you do? We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade cu...

About The Role Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processThe practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for? ...

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Service Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Empower resources who ...

About The Role Skill required: Omnichannel - Customer Service Technology Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support...

About The Role Skill required: Com.Bkg- Commercial Real Estate - Commercial Loan Servicing Designation: Banking Advisory Analyst Qualifications: BCom/MCom/Master of Business Administration Years of Experience: 3 to 5 years What would you do? We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst...

The Manager HR Knowledge Management i s a driver of the global HR knowledge ecosystem, responsible for executing the vision for how HR knowledge is created, maintained, and delivered across the organization. This role leads initiatives to enhance our digital knowledge platforms, optimize content maintenance, and embed a culture of self-service and continuous improvement. The ideal candidate brings a proactive, data-driven mindset, strong project leadership capabilities, and a passion for enabling scalable, user-centric HR service delivery. Key Responsibilities Strategic Knowledge Management & Governance Lead a team of knowledge management (Sr) associates to implement global HR knowledge mana...

Delivery Manager Experience Required: 1215 years Location: Vijayawada and Arunachal Pradesh (Willing to Travel) About the Role We are seeking a highly experienced and strategic Delivery Manager to oversee end-to-end software delivery operations, customer relationship management, AI-enabled initiatives, and large-scale project execution. The ideal candidate will have a proven track record in managing software delivery, driving AI-driven optimization, ensuring customer satisfaction, and aligning business objectives with technology solutions. Key Responsibilities 1. Project & Delivery Management Lead and manage multiple software delivery projects ensuring on-time, high-quality outcomes within d...

About The Role Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? This role provides client services for Employee & Org Data Mgmt which may include from hire to retire services. It follows all administration processes to ensure tasks are completed correctly and resource efficiencies are maintained. The role works closely with Delivery Services Management to identify and escalate client issues, obtain and confirm pending information/documentation, and add and amend transaction information to client/systems responding to changes (via e-mail/telephone) to ...

Skill required: Payroll - Payroll Process Design Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do This role provides client services for Payroll Admin to ensure tasks are...

About The Role Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThis role provides client services for Employee & Org Data Mgmt which may include from hire to retire services, follows all adminstration processes to ensure tasks are completed correctly and resource efficiencies are maintained, works closely with Delivery Services Management to identify and escalate client issues; obtains and confirms pending information / documentation, and adds ...

About The Role Skill required: Treasury - Treasury Cash Pooling & Netting Designation: Service Delivery Operations Analyst Qualifications: BCom Years of Experience: 3 to 5 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.TreasuryDesign and implement solutions that forecast future operational, financial or market transaction cash flows, with varying degrees of certainty. What are we looking for? Front Middle and Back Office Treasury ManagementPrioritization of workloadProblem-solving skillsTreasury Roles and R...

What you will do In this vital role you will serve as the Product and Process Owner for Self-Service Automation solutions, including the Global Service Desk Virtual Agent (Chatbot). This senior-level individual contributor will be responsible for the design, delivery, and optimization of thoughtful self-service solutions that improve the user experience, reduce manual support, and streamline service delivery. This role works closely with Global Service Desk leadership, regional support teams, and the ServiceNow platform team to identify automation opportunities, build scalable conversational workflows, and continuously enhance the self-service capabilities of Amgens virtual agent. The indivi...

What you will do In this vital role you we are seeking an expert IS Endpoint Management Engineer to join our Digital Workplace Experience team. In this role, you will support and enhance enterprise device management solutions that power a secure, efficient, and seamless technology experience for our global workforce. You'll work hands-on with modern endpoint platforms and collaborate across teams to ensure outstanding service delivery. Roles & Responsibilities: Support and maintain end-user computing platforms including desktops, laptops, tablets, mobile devices, printers, and virtual desktops (W365 VDI). Assist in the implementation and support of Modern Device Management and Unified Endpoi...

About The Role Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs The purpose of this role is to manage a team to meet the required service performance metrics . Ensures the service line operations are efficient and effective.Employee Services - More into query/case managementManage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. Ensur...

About The Role Skill required: Talent Acquisition - Onboarding Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCandidates with End to End Recruitment experience - Domestic/International MarketAdminister onboarding of new employees including all onboarding activities like orientation registration, completion of background check, creation of SAP record, etc. What are we looking for? Written and verbal communicationDetail orientationCritical ThinkingProblem Management" Excellent communication skills, Uses p...

About The Role Project Role : Project Control Services Practitioner Project Role Description : Develop and execute end-to-end project management activities of an assigned program, project, or contracted service within a globally sourced delivery model. Must have skills : Program Project Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Project Control Services Practitioner, you will develop and execute end-to-end project management activities of an assigned program, project, or contracted service within a globally sourced delivery model. Your typical day will involve coordinating with various ...

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : Security Architecture Design Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will lead the implementation and delivery of Security Services projects. Your typical day will involve coordinating with various teams to ensure that projects are executed efficiently, utilizing our global delivery capabilities, including methods, tools, tr...