5660 Service Delivery Jobs - Page 14

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our s...

About The Role Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementManage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. What are we looking for? Written and verbal communicationCritical ThinkingProblem Management Roles and Responsibilities: In this role you are required to identif...

About the Job The Assistant Manager, Global Service Desk (GSD) is a critical role at IntouchCX and is responsible for overseeing the day-to-day activities of service-desk operations to ensure users and business teams receive the support they require. The role is a combination of general management, service operations and special projects. This person will wear many hats - In addition to managing a potentially large team of support agents, the Assistant Manager will also monitor operations to make sure issues and service requests are addressed in a timely manner, and will be responsible for ensuring the staff are meeting and exceeding expectations in regards to performance, meeting defined me...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

About The Role To manage all operations activities at the branch and ensure customer satisfaction by resolving all customer queries. 1.Achieve high efficiency levels by ensuring all queries are resolved within TAT;and developing processes that will improve TAT 2.Ensure service deliverables are processed by the team as per TAT, training them on policy and process changes to minimize errors 3.Resolve branch queries,ensuring that queries raised by stakeholders are addressed promptly and providing support as required 4.Coordinate with the system team to resolve routine and other system issues, identifying gaps and recommending measures to address such gaps. 5.Monitor HE/HL repricing and NHB refi...

About The Role 10281 Business Development, Portfolio Performance Analysis, Portfolio Modeling, Portfolio Management and Business Analytics, Financial Analyst, wealth Management" Managing PL of the Region and Building up Market Share Owning and Establishing Tata Capital Wealth Management Brand for the regions Recruitment, Nurturing talent,Hand Holding Reviewing teams performance for optimisation of revenues Co Owning clients of the team Address HNI and ultra HNI clients for investment requirements, through exclusive product bouquet and superior and seamless service delivery to assist client in achieving his short term and long term investment goals via proper profiling and offering of various...

No- 1 IT MNC is Hiring for CEM Solution Architect Role 15+ Yr Exp with 7 yrs + in contact center (Customer Experience) solutions leading contact centre technologies, IVR, Chat/Chatbots,GenAI,CCaaS,CRMs Call@Shubhani -8595849767 / Ruksar -9899875055

Role Overview: The Account Service Delivery Manager is responsible for managing and delivering high-quality services to clients while ensuring alignment with business objectives. This role involves overseeing end-to-end service delivery, maintaining strong client relationships, driving operational excellence, and ensuring customer satisfaction. Key Responsibilities: Client Relationship Management: Act as the primary point of contact for clients, ensuring their needs are met and expectations are exceeded. Build and maintain strong, long-term relationships with stakeholders. Regularly engage with clients to understand their evolving requirements and provide tailored solutions. Service Delivery...

Role & responsibilities Will be handling the team of 3-4 members & Service Centres/Call load Regular review of open complaints and ensure response time and its closure as per SLAs Achieve Revenue generation targets. Ensure Preventive Maintenance adherence and audit quality of Service on a regular basis. Maintain Customer i-base hygiene and regularly update end-user data in the system To drive customer engagement and achieve high CSI. Building strong relationships with Customers by ensuring timely maintenance and addressing concerns proactively. Ensure timely submission & processing of Invoices of Channel Partners, return of defective spares, warranty & other claims settlement. Competitors an...

We are looking for a highly motivated and enthusiastic individual to join our team as a Helper in the hospitality industry. The ideal candidate should have 0-1 years of experience. Roles and Responsibility Assist with daily tasks and operations to ensure smooth service delivery. Provide exceptional customer service, responding promptly to guests' needs and resolving issues professionally. Maintain high standards of cleanliness and hygiene in all areas. Collaborate with colleagues to achieve common goals and objectives. Participate in ongoing training and development to enhance skills and knowledge. Contribute to the overall success of the organization through positive attitude and teamwork. ...

Role & responsibilities Job Title: Service Manager Job Location: Vikhroli - Mumbai Job Type: Permanent / Full Time Payroll: Direct Company Interview: Virtual rounds Key Result Areas: 1. Service Performance 2. Revenue Growth 3. Capability Building 4. Strategic Execution 5. Organizational Imperatives 6. Key Service Metrics 7. Handling and reviewing the Field team 8. AMC REQUISITE QUALIFICATION: Essential: Degree/Diploma in Engineering /Graduate in any field. Preferred: Degree in Engineering (Electronics) with PG in management REQUISITE WORK EXPERIENCE: Essential: 5 years of work experience for Degree in Engineering OR 7 years of work experience for Diploma in Engineering Preferred: Relevant wo...

As a Service Delivery Manager (SDM) at Hectae Analytics and Software Solutions, your role will involve setting up and leading the complete service delivery system from scratch. You will be responsible for designing, implementing, and managing the end-to-end service delivery framework. Your key responsibilities will include establishing and standardizing processes, SLAs, and best practices for smooth service operations, monitoring and driving service quality, acting as the primary point of contact for clients, collaborating with internal teams, proactively identifying risks and issues, generating regular reports, and mentoring junior team members. Key Responsibilities: - Design, implement, an...

In this role at TELUS Digital, you will be responsible for creating, reviewing, and maintaining high-quality technical documentation for service delivery and testing processes. Your main responsibilities will include: - Developing clear and concise test case documentation, test reports, process workflows, and user guides - Documenting the overall testing life cycle, including test planning, test execution, and defect tracking - Creating and updating knowledge base articles and FAQs related to service delivery and testing - Collaborating with engineers, product owners, and service delivery managers to capture technical requirements and workflows - Working closely with cross-functional teams t...

Experience : 10+ Job Summary We are looking for a skilled and dynamic Delivery Manager to oversee and manage the delivery of requirements and services within the organization. The ideal candidate will coordinate between teams, clients, and operational excellence and maintaining client satisfaction. Key Responsibilities Project/Service Delivery : Plan, execute, and monitor project delivery timelines, ensuring adherence to agreed-upon objectives, budgets, and schedules. Collaborate with clients to define project scope, deliverables, and success metrics. Team Management: Lead and mentor the teams to ensure optimal performance and accountability. Allocate resources efficiently to meet client req...

About The Role Skill required: Next Generation Customer Operations - Knowledge Management Administrative Process Design Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.A process to design, bu...

About The Role Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsManage Client HR People Relations service delivery team and ensure alignment with Clients business and HR strategic objectives. Act as primary connection between Delivery team and Clients HR leadership for specific business lines.May include:design/implementation of local employee engagement and recognition programs, providing mobility services, planning/delivering training, coachin...

About The Role Skill required: Payroll - Payroll Process Design Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsManage Client Relations, Service delivery team and ensure alignment with Clients business and HR/Payroll strategic objectives. Act as primary connection between Delivery team and Clients HR/Payroll leadership for specific business lines.May include:design/implementation of local employee engagement and recognition programs, providing mobility services, planning/delivering training, coaching, mentoring an...

About The Role Skill required: Talent & HR - Talent Identification Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent & HR processAssess current and future talent needs, identify mission-critical workforces, understand key workforce skills and competencies, and address talent gaps. What are we looking for? This is for Project SDL RoleThis is for Project SDL Role Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create s...

About The Role Skill required: Com.Bkg- Loan/Lease Abstraction - Lease Management Designation: Banking Operations Specialist Qualifications: BBA/BCom/Any Graduation Years of Experience: 7 to 11 years What would you do? We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank ...

About The Role Project Role : IT Customer Service Representative Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration. Must have skills : SUSE Linux Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve overseeing incident management, addressing issues, and ensuring the restoration of services during outages. You will collaborate with various teams to enhan...

Cigna Medical Group is looking for Software Engineering Associate Advisor to join our dynamic team and embark on a rewarding career journey Developing and directing software system validation and testing methods. Directing our software programming initiatives Overseeing the development of documentation. Working closely with clients and cross-functional departments to communicate project statuses and proposals. Analyzing data to effectively coordinate the installation of new systems or the modification of existing systems. Managing the software development lifecycle. Monitoring system performance. Communicating key project data to team members and building cohesion among teams. Developing and...

We’re looking for a Catering Operations Manager to oversee our catering operations and ensure seamless delivery! – Manage day-to-day catering operations, including logistics and supply chain management – Ensure high-quality food and service delivery to customers

Take this exciting opportunity to join our global professional team at Ericsson as a Network Engineer This dynamic role not only involves analysis, auditing, design, and optimization of telecom networks but also spans various domains such as RAN, Transport, Core, OM and Services Networks Our Network Engineer is a crucial part of our process ranging from early engagement, pre-sales of services and networks, to service delivery and acceptance This role demands a deep technical understanding to deliver high-quality network design, advanced technical network analysis, role in pre-sales tasks, proficiency with Ericssons cutting-edge analytics solutions, a commitment to driving innovation, and an ...

This position will be part of the Quaker Foods or WHS Beverages (Sports & Fitness, Juice+) organizations. This position contributes to the success of the business units by supporting the trade management process, the sales customer team(s) and sales finance team(s). The TPA will work with members of the Field sales customer team(s), Sales Finance, CFS and eventually, the HBS Quaker Trade Admins and/or WHS Bevs Contract Admin teams to achieve sales growth and profit objectives (Volume, Net Revenue, Profit both for PepsiCo and the Customer). This will be achieved through building effective relationships with each of the teams and maintaining planning models in Sales Planner/SAP, editing events...

This position will be part of the Quaker Foods or WHS Beverages (Sports & Fitness, Juice+) organizations. This position contributes to the success of the business units by supporting the trade management process, the sales customer team(s) and sales finance team(s). The TPA will work with members of the Field sales customer team(s), Sales Finance, CFS and eventually, the HBS Quaker Trade Admins and/or WHS Bevs Contract Admin teams to achieve sales growth and profit objectives (Volume, Net Revenue, Profit both for PepsiCo and the Customer). This will be achieved through building effective relationships with each of the teams and maintaining planning models in Sales Planner/SAP, editing events...