2744 Service Delivery Jobs - Page 16

Skill required: Employee Services - Employee Data Process Design Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for 3+ years of team handling experience 6+ years of Extensive and demonstrable experience Comp & Benefits/ER/GM/Performance management experience Experience of working on HCM system. Proven track record of leading HR Operations team. 4+ years of Client / stakeholder engagement in outsourcing environmentResilient and able to work under pressure Attention to detail & quality driven in communications and all system transactionsEnglish language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensiblyAnalytical and problem-solving skillsContinuous improvement mindset & Proficiency in Business Excellence PracticesStrong MS Office and Excel skills Resilience and ability to work under pressure"Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. "Team Work & collaboration. Basic Leadership and coaching skillsWilling to work in flexible shifts & in weekendsVersant score should be 62Passing the psychometric test a mustWork from Office - MandatoryNew process transitionExperience in HRO set up for multi- country supportMulti-cultural awareness Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Sourcing - Sourcing Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. Understand when & how to use a request for proposal (price and non-price factors) and RFQ (price only) and how to develop, execute and analyze the results. Collect and analyze quantitative and qualitative information to assess, screen and select suppliers. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.-Requires identifying and assessing complex problems for area of responsibility. Creates solutions in situations where analysis requires an in-depth evaluation of variable factors.-Requires adherence to the strategic direction set by senior management-Interaction with senior management at a client and/or within Accenture involving matters that may require acceptance of an alternate approach-Power to influence or complete assignments independently and ability to make decisions, as indicated by latitude to devise work products or plans, reliance on instruction, and decision-making ability-Some latitude in decision-making. Acts independently to determine methods and procedures on the new assignments-Degree of accountability for assigned tasks, our clients, and/or the organization, as indicated by the size of work effort and scale of entity and/or program--Should have strong experience in the RFx management and spot buying, strong presentation and communication skills, track record in sourcing, analytical and presentation skills-Graduation, MBA (preferred)-5+ years of Sourcing & purchasing experience, out of which approximately 80% should be in Global Sourcing-Working experience with COUPA sourcing module What are we looking for oDemonstrate the ability to execute and negotiate both incumbent renewals and RFQsoExpertise in spot-purchasing or quick-buyingoHands-on experience working on COUPA Sourcing moduleoInteract with key customer and internal stakeholders and work closely with them to identifyoareas of improvementoOffer creative solutions to support the overall sourcing program and achieve desired resultsoTo ensure timely project deliverables with the defined quality standardsoWill be responsible for creating & presenting the deliverables to Client/Internal global teamoMembersoA track record of strong collaboration and ability to influence outcomesoStrong analytical skills and ability to translate data to create recommendations Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Talent Acquisition - Onboarding Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCandidates with End to End Recruitment experience - Domestic/International MarketAdminister onboarding of new employees including all onboarding activities like orientation registration, completion of background check, creation of SAP record, etc. What are we looking for Team ManagementEvaluate the effectiveness of onboarding process and make recommendationsRelationship Building and Stakeholder Management SkillsDecision MakingExcellent Communication skillsATS and HR Tech ProficiencyCompliance and Legal KnowledgeData Analysis and ReportingProblem solving skillsLogical Analysis & interpretationResult OrientedEmployer BrandingGraduate Degree or AboveSHRMSAP SuccessFactors/Workday HCM / ADPHR Certification Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

We are looking for a highly skilled and experienced Service Delivery Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 6 years of experience in the BFSI industry, with expertise in liabilities, branch banking, and service delivery. Roles and Responsibility Manage and oversee daily branch operations for efficient service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Collaborate with cross-functional teams to achieve business objectives. Analyze and resolve complex customer complaints and issues promptly. Train and guide junior staff members to improve their skills and knowledge. Monitor and control expenses to ensure cost-effectiveness and profitability. Job Requirements Strong understanding of liabilities, branch banking, and service delivery principles. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and meet deadlines. Proficiency in using technology and software applications for managing customer interactions. Strong analytical and decision-making skills to drive business growth. Experience working in a similar role within the BFSI industry is preferred. Location - Branch Banking,Rest of India 2,Karnataka,Karnataka,Bangalore 1,Bangalore 1,Karnataka,3083,K G Road

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP HCM Payroll Good to have skills : NA Educational Qualification : 15 years of full time education Summary :As a Software Development Engineer, you will engage in a variety of tasks that involve analyzing, designing, coding, and testing multiple components of application code across various clients. Your typical day will include collaborating with team members to ensure the successful execution of projects, addressing maintenance and enhancement requests, and contributing to the overall development work that supports client needs. You will be involved in problem-solving and innovation, ensuring that the applications meet the highest standards of quality and performance. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP HCM Payroll.- Strong understanding of payroll processing and compliance regulations.- Experience with SAP HCM modules and integration with other systems.- Ability to troubleshoot and resolve issues related to payroll processing.- Familiarity with data migration and system upgrades. Additional Information:- The candidate should have minimum 5 years of experience in SAP HCM Payroll.- This position is based at our Hyderabad office.- A 15 years of full time education is required. Qualification 15 years of full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP HCM Payroll Good to have skills : NA Educational Qualification : 15 years of full time education Summary :As a Software Development Engineer, you will engage in a variety of tasks that involve analyzing, designing, coding, and testing multiple components of application code across various clients. Your typical day will include collaborating with team members to ensure the successful execution of projects, addressing any issues that arise, and contributing to the overall improvement of application performance and functionality. You will also be involved in maintenance and enhancement activities, ensuring that the applications meet the evolving needs of users and stakeholders. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP HCM Payroll.- Strong understanding of payroll processing and compliance regulations.- Experience with SAP HCM modules and integration with other systems.- Ability to troubleshoot and resolve issues related to payroll processing.- Familiarity with data migration and system upgrades. Additional Information:- The candidate should have minimum 5 years of experience in SAP HCM Payroll.- This position is based at our Nagpur office.- A 15 years of full time education is required. Qualification 15 years of full time education

Skill required: Treasury - Front Middle and Back Office Treasury Management Designation: Service Delivery Ops Senior Analyst Qualifications: BCom/MCom/Master of Business Administration Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Treasury What are we looking for This team works on offering Treasury services for large-scale F&A RFP and sole-sourced engagements. They help in creating value propositions in deals, leading client orals, workshops, due diligence, leading domain-specific solution design, and other key sales effectiveness activities from origination to win a stage. They provide industry view, support existing engagements, diagnostic, due diligence, client co-design workshops, transformation engagement, drive existing client portfolios. They help create business outcomes and other internal and external benchmarks based on industry and business trends, provide support and coordination in driving next-generation initiatives and innovation for Treasury capabilities and deliver client value help in the implementation of touchless operations leveraging automation and artificial intelligence and new advanced finance capabilities like analytics, advanced forecasting, new digital reporting tools, and visualization. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification BCom,MCom,Master of Business Administration

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementManage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. What are we looking for Ready to work in any shiftReady to work form office all 5 daysHR operation minimal 2 year expGood communication skillExperience in ServiceNow and Workday Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for Strong customer orientation Resilient and able to work under pressure Attention to detail & quality driven in communications and all system transactionsStrong communications skills (Written & Verbal)Problem solving skillsTeam Work & collaboration Willing to work in Rotational shiftsVersant score should be 62Passing the psychometric test a mustWork from office - MandatoryBachelors degree (Any discipline)BPO experienceKnowledge of MS Excel & WordKnowledge of HR process Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Risk & Compliance - Operational Audit & Compliance Designation: Risk and Compliance Specialist Qualifications: Chartered Accountant/Master of Business Administration/CA Inter Years of Experience: 7 to 11 years Language - Ability: English(Domestic) - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Risk and Compliance vertical and help us perform compliance reviews, publish reports with actions and provide closure guidance as needed. We design & recommend effective controls to mitigate risks and help service delivery team prepare for upcoming client / external audits.You will be working as a part of the Risk & compliance team which is responsible for helping clients and organizations identify risks and create mitigation plans.Audit and manage effective implementation and delivery of functional processes within operations to mitigate risk. e.g. Policies; Anticorruption, BCM, InfoSec, P104, Records Management and Contractor controls. Establish processes to audit/validate current control effectiveness and drive improvements wherever required. What are we looking for Ability to perform under pressureAbility to manage multiple stakeholdersRisk managementDetail orientationCommitment to qualityPTP, OTC and RTR.Report writing. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Chartered Accountant,Master of Business Administration,CA Inter

Skill required: Talent & HR - Strategic Talent Sourcing Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent & HR processThis is for Sourcing profile and requires to work in US shifts Build a proactive sourcing plan and identify sourcing channels and tactical strategies that are aligned to the goals of organization and ensures best talent is identified and attracted by the company. What are we looking for This is for Sourcing profile and requires to work in US shifts This is for Sourcing profile and requires to work in US shifts Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Com.Bkg- Credit UW - Commercial Credit Underwriting Designation: Banking Advisory Analyst Qualifications: Master of Business Administration/CA Inter/ICWA(Inter) Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.Conduct detailed research on the financial history of businesses to determine their Assess the risk parameters of the loan, borrower, and industry including the Financial performance of the borrower and guarantor, assessing the repayment capacity and recommending the future course of action in approving/declining/counter offer of business loans. What are we looking for Ability to meet deadlinesAbility to perform under pressureAbility to work well in a teamAdaptable and flexibleCommitment to quality Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Master of Business Administration,CA Inter,ICWA(Inter)

Skill required: Com.Bkg- Credit UW - Commercial Credit Underwriting Designation: Banking Advisory Analyst Qualifications: Master of Business Administration/CA Inter/ICWA(Inter) Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.Conduct detailed research on the financial history of businesses to determine their Assess the risk parameters of the loan, borrower, and industry including the Financial performance of the borrower and guarantor, assessing the repayment capacity and recommending the future course of action in approving/declining/counter offer of business loans. What are we looking for Financial AnalysisStrong analytical skillsWritten and verbal communicationProblem-solving skillsShould be able to review the US financial statements of the borrowers/guarantors, calculate/interpret the financial ratios.Understand and Analyze the company / borrower performance based on financials, cashflow, and other secondary informationUnderstand the type of facilities and exposure of the borrower to asses the Loss Given Default and the Probability of Default. Should have knowledge of financials ratios impact on the overall performance.Ability to summarize borrower, financials, cashflow. Industry performance details in a clear and crisp way Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Master of Business Administration,CA Inter,ICWA(Inter)

Skill required: Procure to Pay - Invoice Processing Designation: Service Delivery Ops Senior Analyst Qualifications: BCom Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.Refers to the systematic handling and management of incoming invoices within a business or organization. It involves tasks such as verifying the accuracy of the invoice, matching it with purchase orders and delivery receipts, and initiating the payment process. Automated systems and software are often employed to streamline and expedite the invoice processing workflow, improving efficiency and reducing the likelihood of errors. What are we looking for Skill required:Procure to Pay Processing Designation:Procure to pay Senior Analyst Job Location:Gurugram Qualifications:BCom Years of Experience:5-8 yearsProcure to Pay (Invoice processing, payments processing etc)Reporting and AnalyticsProblem-solving skillsAgility for quick learningResults orientationWritten and verbal communicationAbility to manage multiple stakeholdersWork on improvement and transformation projectsGood knowledge of Procure to pay SLAs and KPI metricsExcellent communication skillsGood Accounting knowledgeGood Analytical skillsFlexible with ShiftsGood with Excel & PPThelping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.The Procure to Pay Processing team helps clients and organizations by boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment.The procure to pay team is responsible for invoice processing with defined SLA, Vendor query resolution, payments processing.In this role, you need to analyze and solve increasingly complex problemsYour day to day interactions is with peers within AccentureYou are likely to have some interaction with clients and/or Accenture managementYou will be given minimal instruction on daily work/tasks and a moderate level of instructions onnew assignmentsYou will need to consistently seek and provide meaningful and actionable feedback in all interactionsYou will be expected to be constantly on the lookout for ways to enhance value for yourrespective stakeholders/clientsDecisions that are made by you will impact your work and may impact the work of othersYou would be an individual contributor and/or oversee a small work effort and/or team Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification BCom

Skill required: Treasury - Front Middle and Back Office Treasury Management Designation: Service Delivery Operations Team Lead Qualifications: BCom/MCom/Master of Business Administration Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Treasury What are we looking for The management of an enterprise s holdings, with the ultimate goal of managing the firm s liquidity and mitigating its operational, financial and reputational risk. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BCom,MCom,Master of Business Administration

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Emerson Manufacturing Execution Solution Syncade Good to have skills : DeltaV Distributed Control SysMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Your typical day involves ensuring smooth operations and timely delivery of services to meet operational needs. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure compliance with operational requirements.- Implement best practices for service delivery.- Conduct regular performance evaluations for the team. Professional & Technical Skills: - Must To Have Skills: Proficiency in Emerson Manufacturing Execution Solution Syncade.- Strong understanding of system operations and maintenance.- Experience in managing production systems.- Knowledge of service level agreements and operational requirements.- Hands-on experience in troubleshooting and resolving operational issues. Additional Information:- The candidate should have a minimum of 7.5 years of experience in Emerson Manufacturing Execution Solution Syncade.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Com.Bkg- Commercial Real Estate - Account Reconciliations Designation: Banking Advisory Specialist Qualifications: BCom/Master of Business Administration Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account. What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsDetail orientationAbility to establish strong client relationship Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BCom,Master of Business Administration

Skill required: Sales Support - Sales Enablement Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 8 to 10 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "Transforming sales to become a future-ready and digital B2B revenue engine.Supporting the sales for License , training , pricing , budgeting and negotiation - Backend supportEquip sales teams with the right content, training, and data to drive sales activity." What are we looking for """- Domain experience in sales operations, sales enablement, sales excellence, or a similar role within a fast-paced, dynamic environment.- Strong understanding of sales principles and methodologies- Expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology.- Result oriented leader managing teams of 20+ HC working in remote and hybrid environment.- Proven experience in partner enablement, sales training, or related field- Strong understanding of sales methodologies and best practices- Excellent communication, presentation, and facilitation skills- Ability to build strong relationships and manage partner expectations- Project management skills to develop and execute training plans- Proficiency in learning management systems (LMS) and training delivery tools- Experience working cross-functionally with sales, marketing, and product teams- Bachelor s degree in business, marketing, or a related field """"- Domain experience in sales operations, sales enablement, sales excellence, or a similar role within a fast-paced, dynamic environment.- Strong understanding of sales principles and methodologies- Expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology.- Result oriented leader managing teams of 20+ HC working in remote and hybrid environment.- Proven experience in partner enablement, sales training, or related field- Strong understanding of sales methodologies and best practices- Excellent communication, presentation, and facilitation skills- Ability to build strong relationships and manage partner expectations- Project management skills to develop and execute training plans- Proficiency in learning management systems (LMS) and training delivery tools- Experience working cross-functionally with sales, marketing, and product teams- Bachelor s degree in business, marketing, or a related field """ Roles and Responsibilities: """A Partner Enablement Team Lead is responsible for developing and executing a comprehensive strategy to equip and empower external partners with the knowledge, skills, and tools necessary to effectively sell and implement a company s products or services, ensuring successful partner relationships and driving overall business growth by overseeing the partner enablement team and collaborating closely with cross-functional departments. Key Responsibilities:Strategy Development:Assess partner needs and identify training gaps to design a strategic partner enablement plan aligned with company goals. Develop comprehensive partner training curriculum, including product knowledge, sales processes, and best practices. Create a robust partner onboarding process to quickly familiarize new partners with the company and its offerings. Training Delivery:Lead the development and delivery of engaging partner training programs, including online modules, in-person workshops, and webinars. Manage the creation of training materials, such as presentations, manuals, and eLearning content. Facilitate training sessions for partners at various levels, from sales representatives to technical support teams. Performance Measurement and Coaching:Track partner performance metrics to identify areas for improvement and adjust training programs accordingly. Provide ongoing coaching and support to partners to enhance their selling capabilities and address challenges. Conduct regular partner reviews to assess their understanding and application of product knowledge. Partner Relationship Management:Build strong relationships with key partner stakeholders to understand their needs and concerns. Collaborate with cross-functional teams (sales, marketing, product) to ensure alignment and seamless partner experience. Proactively identify and address partner issues to maintain positive relationships. Team Leadership:Lead and manage a team of partner enablement specialists, assigning tasks and providing guidance. Foster a culture of continuous improvement within the partner enablement team. Develop and implement performance metrics for the partner enablement team. """ Qualification Any Graduation

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Business Advisory New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Ability to meet deadlinesAdaptable and flexibleCollaboration and interpersonal skillsWritten and verbal communicationPrioritization of workload Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Digital Inside Sales - Inside Sales Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do This position is responsible for driving product adoption, deliver high levels of business value, and cultivate deep customer relationships. This role will be responsible for all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. What are we looking for Customer Relationship Management:Develop and maintain strong, long-lasting relationships with key stakeholders in your customer accounts.Onboarding and Training:Guide new customers through the onboarding process, ensuring they are set up for success and fully understand how to use our products.Churn Risk Identification:Monitor customer health scores and usage data to identify early signs of dissatisfaction or potential churn.Retention Strategies:Develop and implement targeted retention strategies to address customer pain points and improve satisfaction. Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value.Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success.Act as an extension of the customer, being a proactive advocate within Vertex and the customer to accomplish defined objectives.Proactively grow the breadth and depth of strategic relationships within assigned customers.Help customers calculate and monetize business value by driving quarterly reporting with customers; measurBachelors DegreeFour (4) plus years of customer success, account management, or sales experience in SaaS or similar industry.Two (2) plus years in a customer service-oriented role required.Broad knowledge and experience in Sales and Marketing processes and systems.Experience with Sales and Marketing technology such as Salesforce, etc.Or equivalent combination of education and/or experience Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Manager - Corporate Employee Solutions-Regional sales Market Research & Client IdentificationConduct market research to identify potential GCC clients and key decision-makers within these organizations. Build a network of connections to initiate and develop relationships with prospective corporate clients. Expand the client coverage by onboarding new GCCs and enhance banks market share. Relationship DevelopmentDevelop and maintain strategic relationships with HR, finance, and procurement teams of targeted GCC clients, positioning the bank as a trusted partner for payroll and employee banking solutions. Client Onboarding & EngagementLead the onboarding process for new GCC clients, ensuring a smooth transition and high-quality client experience. Regularly engage with clients to understand their banking needs and liaison with product, proposition and fulfilment teams to provide tailored solutions. Generating Revenue and Increasing Wallet ShareCreate opportunities with GCCs to cross sell and upsell banks products and services with the specific focus on wallet share expansion. Solution DesignCollaborate with product and proposition teams to develop and present customized solutions, including salary accounts, benefits, and exclusive banking products that meet the needs of GCC employees. Client Issue ResolutionManage any issues or challenges faced by strategic stakeholders, working closely with fulfilment teams to ensure quick and effective resolutions. Reporting & Performance AnalysisTrack performance metrics, prepare reports on new client acquisition, engagement levels, and revenue contribution, and analyze data to refine strategies.

Job Summary We are seeking a highly skilled and experienced Team Lead for our RTR-Reinsurance domain. The ideal candidate will have 7 to 10 years of experience in customer service within the insurance domain. The role requires a strong understanding of claim investigation and property & casualty insurance. This is a hybrid work model with rotational shifts. Responsibilities Lead a team of customer service representatives in the P&C division to ensure high-quality service delivery. Oversee daily operations and ensure adherence to company policies and procedures. Provide guidance and support to team members to resolve complex customer issues. Monitor team performance and implement strategies to improve efficiency and effectiveness. Collaborate with other departments to ensure seamless service delivery and customer satisfaction. Conduct regular training sessions to keep the team updated on industry trends and best practices. Analyze customer feedback and develop action plans to address areas of improvement. Ensure compliance with regulatory requirements and company standards. Prepare and present regular reports on team performance and customer satisfaction metrics. Participate in the development and implementation of new processes and systems to enhance service delivery. Foster a positive and collaborative team environment to achieve common goals. Utilize domain expertise in claim investigation and property & casualty insurance to provide exceptional service. Adapt to rotational shifts and hybrid work model to meet business needs. Qualifications Possess a minimum of 7 years of experience in customer service within the insurance domain. Demonstrate expertise in claim investigation and property & casualty insurance. Exhibit strong leadership and team management skills. Show proficiency in analyzing data and developing actionable insights. Have excellent communication and interpersonal skills. Display the ability to work in a fast-paced and dynamic environment. Be adaptable to rotational shifts and hybrid work model. Possess a strong understanding of regulatory requirements and industry standards. Demonstrate a commitment to continuous learning and professional development. Show the ability to collaborate effectively with cross-functional teams. Exhibit problem-solving skills and the ability to handle complex customer issues. Have experience in preparing and presenting performance reports. Be proactive in identifying areas for improvement and implementing solutions. Skillset Ceded/Assumed premium/Commission, Quota share, has experience with Bordereau etc

Job Summary We are seeking a highly experienced Service Delivery Manager-R2R with 11 to 15 years of experience to join our team. The ideal candidate will have a strong background in Finance - Order to Cash Finance - Procure to Pay Finance - Fixed Assets and CE-Project Management. This role requires expertise in Finance & Accounting and Record to Report-Accounting. The position is based in the office and requires night shifts. Proficiency in English is a must. Responsibilities Lead the end-to-end service delivery for Record to Report processes ensuring high-quality standards. Oversee the Finance Order to Cash Finance Procure to Pay and Finance Fixed Assets processes to ensure seamless operations. Provide strategic direction and support for CE-Project Management initiatives. Ensure compliance with all financial regulations and company policies. Monitor and manage service level agreements (SLAs) to meet or exceed client expectations. Collaborate with cross-functional teams to drive process improvements and efficiencies. Develop and implement best practices for financial reporting and accounting. Manage and resolve any issues or escalations related to service delivery. Conduct regular performance reviews and provide feedback to team members. Ensure accurate and timely financial reporting and analysis. Support the implementation of new systems and technologies to enhance service delivery. Maintain strong relationships with clients and stakeholders to ensure satisfaction. Drive continuous improvement initiatives to enhance service quality and efficiency. Qualifications Must have extensive experience in Finance Order to Cash Finance Procure to Pay and Finance Fixed Assets. Should have a strong background in CE-Project Management. Must possess in-depth knowledge of Finance & Accounting and Record to Report-Accounting. Should have excellent communication skills in English (Read/Write Speak). Must be able to work night shifts and be based in the office. Should have a proven track record of managing service delivery in a similar role. Must be detail-oriented with strong analytical and problem-solving skills. Should have the ability to work collaboratively with cross-functional teams. Must be able to handle multiple tasks and prioritize effectively. Should have strong leadership and team management skills. Must be proactive and able to drive initiatives independently. Should have a strong understanding of financial regulations and compliance. Must be committed to delivering high-quality service and achieving client satisfaction. Certifications Required Certified Management Accountant (CMA) or Certified Public Accountant (CPA) preferred.

Position: Area Service In-charge Education: Diploma /B.E/ B. Tech (Preferred) CTC: 8 - 10 LPA (based on location and category) Key Responsibilities: 1. Establish and maintain the upkeep of service centers Liaison with store manager and sales team for service operations Ensure customer satisfaction to avoid escalation of issues Motivate and manage team of service center and care center personnel Responsible and accountable for service deliverables Mentor and counsel engineers whenever necessary Control the flow of incoming calls for on-site support of services Manage costs/expenses of service and care center within given guidelines Ensure there is adequate amount of manpower to cater to all customer calls Providing necessary skills/training to the team members based on needs and gaps Ascertain care center personnel are working in sync to support walk-in customers 12. Encourage the team to enhance their performance levels by identifying gaps and needs Skills and Competencies 1. Familiarity with the territory 2. Knowledge of device repair operations 3. Knowledge of product and market 4. Team management skills 5. Problem Solving skills 6. Customer focus 7. Understanding of business training requirements

Join our dynamic team as a TL-Product Info & MDM where you will leverage your expertise in Customer Service Management and Supply Chain Analytics within the retail domain. With a hybrid work model and rotational shifts you will play a crucial role in optimizing order management processes and enhancing customer service experiences. This position offers an exciting opportunity to contribute to our company's growth and impact the retail industry positively. Lead the development and implementation of product information management strategies to enhance data accuracy and accessibility. Oversee the integration of customer service management systems to improve service delivery and customer satisfaction. Provide insights and analytics on supply chain processes to optimize retail operations and drive efficiency. Collaborate with cross-functional teams to streamline order management processes and ensure timely fulfillment. Analyze customer feedback and service metrics to identify areas for improvement and implement corrective actions. Coordinate with IT teams to ensure seamless integration of MDM solutions with existing systems. Develop and maintain documentation for product information and MDM processes to ensure consistency and compliance. Monitor industry trends and best practices to continuously improve customer service and supply chain strategies. Facilitate training sessions for team members to enhance their understanding of MDM and customer service management tools. Support the development of KPIs to measure the effectiveness of customer service and supply chain initiatives. Ensure data governance and quality standards are met across all product information and MDM activities. Drive initiatives to enhance customer experience and loyalty through improved service delivery. Collaborate with stakeholders to align MDM strategies with business objectives and customer needs. Possess strong analytical skills with experience in supply chain analytics within the retail domain. Demonstrate expertise in customer service management and order management processes. Exhibit proficiency in MDM tools and technologies to support data management initiatives. Have a solid understanding of retail industry trends and best practices. Show excellent communication and collaboration skills to work effectively in a hybrid work model. Display the ability to work in rotational shifts and adapt to changing priorities. Hold a bachelor's degree in a relevant field or equivalent work experience.,