13309 Service Delivery Jobs - Page 19

Summary : This position is an integral part of the Global HR Business Services and Operations Team and is part of HR Operations supporting India team (employees, managers and HR colleagues) Key Responsibilities & Deliverables Serve as the primary contact for HR Operations, liaising with both internal and external stakeholders. Provide support for various HR administrative tasks as needed. Lead initiatives to automate processes, enhancing efficiency and productivity within HR Operations. Drive quality management by strengthening, simplifying, and improving HR processes with a focus on continuous improvement and employee experience. Ensure timely and effective management of payroll compliance ...

This manager-level position is responsible for a segment within a given practice focused on a specific industry, service line, technology center, specialty area or region. Responsible for managing the three main pillars of a practice: people management, portfolio/delivery management and sales enablement. Has profit and loss responsibility or financial/expense management of practice. Own Centre of Excellence (CoE) for Corporate Banking / Transaction Banking for Oracle Banking Services practice (Consulting) for Asia Pacific/India region with primary focus on tier1 Banks in India, based out of Oracles Mumbai center. This includes strategy, solutioning, implementation and account farming To iden...

As a Network Development Engineer on the Oracle Infrastructure Engineering Services (IES), Network Operations & Reliability Engineering team, your priorities include completing change requests, fulfilling service requests, incident response, and problem management. Supports the design, deployment, and operations of a large-scale global Oracle cloud computing environment (Oracle Cloud Infrastructure - OCI). Primarily focused on development and support of network fabric and systems through a combination of a deep level understanding of networking at the protocol level coupled with programming skills to support the intensive automation required to operate a production environment. As OCI is a c...

Job Purpose To support AUM growth for Tata Capital and Tata Pension Fund by actively engaging with individual Central and State Government employees who are existing NPS subscribers, educating them about the benefits of switching to Tata PFM, and assisting them through the switching process. The role requires strong field-level execution, trust-building with subscribers, and coordination with government departments as guided by the RM. Main Accountabilities Subscriber Acquisition & Conversion: o Meet Central & State Government employees at their workplaces or through camps/events to promote Tata Pension Fund. o Explain the advantages of choosing Tata PFM and assist in resolving subscriber qu...

Business Development, Portfolio Performance Analysis, Portfolio Modeling, Portfolio Management and Business Analytics, Financial Analyst, Wealth Management Address HNI clients for investment requirements, through exclusive product bouquet and superior and seamless service delivery to assist client in achieving his short term and long term investment goals via proper profiling and offering of Debt products, Structures, Equities, MFs and Fund based Real Estate products and other Investment products. Assisting the development and implementation of marketing plans for acquiring new customers in the corporate space and formulate acquisition initiatives. Acquisition and Handling a group of HNI (Hi...

Business Development, Portfolio Performance Analysis, Portfolio Modeling, Portfolio Management and Business Analytics, Financial Analyst, Wealth Management Address HNI clients for investment requirements, through exclusive product bouquet and superior and seamless service delivery to assist client in achieving his short term and long term investment goals via proper profiling and offering of Debt products, Structures, Equities, MFs and Fund based Real Estate products and other Investment products. Assisting the development and implementation of marketing plans for acquiring new customers in the corporate space and formulate acquisition initiatives. Acquisition and Handling a group of HNI (Hi...

Business Development, Portfolio Performance Analysis, Portfolio Modeling, Portfolio Management and Business Analytics, Financial Analyst, Wealth Management Address HNI clients for investment requirements, through exclusive product bouquet and superior and seamless service delivery to assist client in achieving his short term and long term investment goals via proper profiling and offering of Debt products, Structures, Equities, MFs and Fund based Real Estate products and other Investment products. Assisting the development and implementation of marketing plans for acquiring new customers in the corporate space and formulate acquisition initiatives. Acquisition and Handling a group of HNI (Hi...

Business Development, Portfolio Performance Analysis, Portfolio Modeling, Portfolio Management and Business Analytics, Financial Analyst, wealth Management Managing PL of the Region and Building up Market Share Owning and Establishing Tata Capital Wealth Management Brand for the regions Recruitment, Nurturing talent,Hand Holding Reviewing team s performance for optimisation of revenues Co Owning clients of the team Address HNI and ultra HNI clients for investment requirements, through exclusive product bouquet and superior and seamless service delivery to assist client in achieving his short term and long term investment goals via proper profiling and offering of various Investment products....

Client Acquisition and Relationship Management: Address HNI clients for investment requirements, through exclusive product bouquet and superior and seamless service delivery to assist the client in achieving his short-term and long-term investment goals via proper profiling and offering of Debt products, Structures, Equities, MFs, and Fund-based Real Estate products, and other Investment products. Acquisition and handling a group of HNI (High Net Worth Exclusive) Clients. Profiling Customers and providing financial products to meet customer needs. Deepen the relationship by Cross selling to mapped broking clients and Services according to Customer Needs. To Enhance & Retain customer profitab...

Client Acquisition and Relationship Management: Address HNI clients for investment requirements, through exclusive product bouquet and superior and seamless service delivery to assist the client in achieving his short-term and long-term investment goals via proper profiling and offering of Debt products, Structures, Equities, MFs, and Fund-based Real Estate products, and other Investment products. Acquisition and handling a group of HNI (High Net Worth Exclusive) Clients. Profiling Customers and providing financial products to meet customer needs. Deepen the relationship by Cross selling to mapped broking clients and Services according to Customer Needs. To Enhance & Retain customer profitab...

As we develop an enterprise-wide data and digital strategy that moves us toward greater focus on the use of data and strengthen our capabilities, we are seeking a Senior Specialist to join our BI & Reporting function, as part of our BI Solution Design & Transformation team. In this role, you will be a key technical BI & Reporting lead for all our global Power BI (inc. Power Apps, Power Automate etc.) solutions, and will lead efforts to enhance, transform and streamline the BI platform landscape. You will be an ambassador of new and existing BI solutions across all regions and must be comfortable proactively engaging with business users. This will enable the organization to gain necessary, ti...

The HR Business Partner will be responsible for providing day-to-day human resources generalist consultation to our Global Business Solutions managers and employees located in Pune. Key areas of responsibility include: employee relations, organization and talent development, succession planning, change management, and salary and bonus planning. Whats in it for you: You will join a growth company offering a competitive salary and benefits. The ability to make an impact and shape your career with a company that is passionate about growth. The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best. Feel proud each da...

Join us as a Customer Service & Operations Lead In this crucial role, youll actively lead and manage the operations of our digital chat function, making sure that it meets both customer and organisational banking needs If youre highly motivated, agile, and curious, this is your opportunity to manage large teams and drive transformation in our operations using digital solutions & analytics We are offering this role at director level What you'll do As a Customer Service & Operations Lead, youll oversee the end-to-end service delivery for our 24/7 digital chat operations, ensuring exceptional performance through close collaboration with technology teams, business partners, and process owners. Y...

As the Transition Coordinator, your role involves coordinating the transition process, which includes resource planning, infrastructure development, process documentation, training, certification, operations resource planning, quality planning, compliance, talent management, and service delivery. Your key responsibilities will include: - Coordinating the transition process by identifying and planning resources, coordinating infrastructure and technology requirements with the transition team - Finalizing process documentation and obtaining sign off for specific processes within your responsibility to finalize the To Be process - Providing inputs on training and certification methodology to en...

As a Senior Manager at the company, you will lead a team of 300+ members in the seamless delivery of P2P activities. Reporting to senior internal and client stakeholders, you will ensure adherence to delivery SLAs/KPIs and overall leadership of the P2P team. Key Responsibilities: - Serve as the Tower Head for the entire P2P process, driving strategic transitions from clients and overseeing steady-state activities. - Develop and execute the Master Transition Plan (MTP) for processes moving from clients, functioning as a senior program manager. - Monitor and manage resourcing requirements and hiring in alignment with delivery needs and the MTP. - Ensure successful knowledge transition, trainin...

As a Technical Account Specialist at NTT DATA, you will play a crucial role in managing all technical aspects of the company's relationship with its clients. Your primary responsibility will be to act as the clients' trusted advisor, delivering the highest quality of technical service to enhance client satisfaction. Key Responsibilities: - Understand the client's operations, monitor support needs, troubleshoot issues, and identify opportunities for improvement. - Provide the highest level of technical knowledge, support, and services to the client. - Take accountability for the overall technical responsibility of proposed services solutions and collaborate closely with the service operations...

As a Renewal Sales Rep (RSR) at Hitachi Vantara, your primary responsibility will be managing, selling, renewing, and expanding service relationships with the customer base. You will have the opportunity to drive efficiencies, increase profitability, and improve overall renewal performance. Your role will involve engaging with internal partners such as sales teams, district managers, support teams, and customers during negotiations. Additionally, you will be expected to submit accurate forecasts to leadership and participate in team-related projects for system/process optimization. Key Responsibilities: - Manage the renewal and overall sales of services and support agreements to customers, w...

Role Overview: As a Sales Origination Practitioner, you will orchestrate and lead the entire origination process for a cross-client, cross service-group deal. Your typical day will involve collaborating with various teams, including the client team and relevant subject matter experts, to ensure a seamless and effective origination process. You will engage in strategic discussions, analyze client needs, and drive initiatives that align with organizational goals, all while fostering a collaborative environment that encourages input from diverse perspectives. Key Responsibilities: - Expected to be a Subject Matter Expert with deep knowledge and experience. - Should have influencing and advisory...

Role Summary: You are the dual-threat leader responsible for both the "Strategy" and the "Factory." You will sit with the Client Board to design AI-driven care models and then lead the 1,200-person team to build the ETL pipelines and Dashboards that deliver them. Key Responsibilities: Strategic Architecture: Design and own the roadmap for integrating EMR, HIS, and External Payer Data into a centralized analytics hub. Delivery Execution: Manage the daily throughput of teams using Talend, Informatica, and SQL to ensure data quality and timeliness. Tech-Enabled Operations: Drive the adoption of Power Automate and Custom Scripts to reduce manual effort in RCM and Claims processing. Security & Ri...

Role Summary: You will serve as the strategic architect for the clients digital future. You will advise the Board on how to leverage AI/ML and Big Data to create "Smart Hospitals." You are not fixing bugs; you are designing the roadmap for how Patient Data flows from an EMR into a Predictive Model to save lives. Key Responsibilities: Data Strategy: Define the "Future State" architecture, advising the client on migrating legacy silos into modern Data Lakes (Azure/Snowflake) for unified analytics. AI & Innovation: Lead the strategy for AI-enabled Healthcare , utilizing Python/TensorFlow capabilities to drive predictive outcomes in patient care and RCM. Interoperability: Design frameworks that ...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Security Remote Field Service Engineer (L1) is an entry level engineering role, operating in region and is responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to...

Lead Analyst/Associate Consultant - Client Lead/Client Service Manager IT The Client Lead is responsible for managing strategic client relationships, ensuring smooth IT service delivery, and serving as the primary communication bridge between clients and internal delivery teams. Supporting clients across the US and Europe, this role requires strong leadership, advanced problem-solving abilities, and excellent communication skills. The Client Lead oversees service performance, conducts regular review meetings, drives issue resolution, and prevents service disruptions or escalations. The position demands the ability to handle multiple clients, work across time zones, and participate in a rotat...

End-to-End Escalation Management Own and drive high-priority customer escalations from initiation to closure, ensuring timely resolution and clear communication throughout the process. Your future duties and responsibilities: Customer Satisfaction: Work closely with customers to understand concerns, provide transparent updates, and ensure expectations are met or exceeded Stakeholder Communication: Maintain consistent and accurate communication with internal and external stakeholders, ensuring alignment on status, risks, and action plans Cross-Functional Coordination: Collaborate with Product, Engineering, Operations, and Support teams to remove roadblocks and expedite issue resolution Root C...

Meet Our Team: Join DemoX, Pegas Solutions Consulting organization, where we create innovative demo experiences and digital content for client engagement. Our team thrives on collaboration, creativity, and a commitment to delivering exceptional outcomes for clients and partners Picture Yourself at Pega: You will be at the heart of delivering Pegas demo experiences and digital content, systematically processing and executing client requests through dedicated workflows. If you find satisfaction in reliable, routine execution and enjoy contributing to process improvements, this role offers a unique opportunity to make an impact in a dynamic, supportive environment. What You'll Do at Pega: Syste...

Job Description Job Responsibilities : Quality Management: Define, implement, and maintain a robust quality management framework across all e-commerce BPO processes. Develop and oversee quality assurance (QA) strategies, audits, and performance improvement plans. Monitor service-level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction metrics to ensure compliance and optimal performance. Conduct root cause analysis for quality failures and implement corrective/preventive actions. Process Improvement: Identify areas for process optimization and lead initiatives to enhance operational efficiency. Benchmark industry best practices and introduce innovative methods to...