2744 Service Delivery Jobs - Page 19

Project Role : Delivery Operations Representative Project Role Description : Deliver or support delivery of contracts and programs. Assign and manage work assignments of contract team. Manage service delivery quality and cost. Must have skills : Business Operation Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Operations Representative, you will be responsible for delivering or supporting the delivery of contracts and programs. A typical day involves assigning and managing work assignments for the contract team, ensuring that service delivery meets quality standards while managing costs effectively. You will engage with various stakeholders to facilitate smooth operations and address any challenges that arise during the delivery process, contributing to the overall success of the organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Monitor and evaluate team performance to ensure alignment with organizational goals.- Facilitate training and development opportunities for team members to enhance their skills. Professional & Technical Skills: - Must To Have Skills: Proficiency in Business Operation Management.- Strong analytical skills to assess operational performance and identify areas for improvement.- Excellent communication skills to effectively interact with team members and stakeholders.- Ability to manage multiple projects simultaneously while maintaining attention to detail.- Proficient in using project management tools and software to track progress and deliverables. Additional Information:- The candidate should have minimum 5 years of experience in Business Operation Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Sourcing & Procurement - Procurement Management Designation: Service Delivery Ops Associate Qualifications: Any Graduation,Graduate Diploma in Material Manegement Years of Experience: 1 to 3 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. Will lead Material DATA Master Team to ensure smooth delivery of BAU along with managing the client expectationsYou will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.A systematic approach used for buying all the goods and services needed for a particular project or for the company generally to stay sustainable. It consists ofthe identification of need; finding and qualifying the suppliers; requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results; and contract close. What are we looking for Strong Material Data Master experienceStrong SAP MM expertise Excellent Communicating & Team management SkillsUnderstand the business ask and impact SAP MM ModuleTeam managementDiploma in Material Master Data Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation,Graduate Diploma in Material Manegement

Order management Manager Skill-Solution Design,Global Supply Chain Solution,Pre sales,Stakeholder,Logistic,Order Management,OM Manager Exp-10+Yrs (3+YRS On PPR Manager) PKG Upto-20LPA Chennai, Bangalore Ritika-8587970773 ritikab.imaginators@gmail.com Required Candidate profile Skill-Solution Design,Global Supply Chain Operation, Pre sales,Stakeholder,Service Delivery, Order Management Manager, Sales,Strategic planning,Global Client Handle,Implementation NP-Imm-30Days

As a Client Specialist in the field of Human Resource Outsourcing, you will be responsible for providing support to international clients through voice interactions. Your main duties will involve maintaining strong communication with clients and delivering top-notch services. This role requires a dynamic and motivated individual who thrives in a client-facing environment. We are looking for candidates who possess at least a graduate qualification. Final-year students and those awaiting their results are also welcome to apply. If you have the passion and drive to excel in client support, we encourage you to join our team. During the initial period, your salary will be determined based on your level of experience. We offer a structured salary package which increases as you gain more experience in the role. Additionally, there is a stipend provided during the training period to support your learning and development. As part of our team, you will have the opportunity to work in an international process, with a standard 5-day working week and weekends off. To ensure your convenience, we also provide company transportation on both sides. Moreover, we have a bonus and CTC growth plan in place, effective from the 1st of July "25 for all onboarded employees. If you choose to embark on this exciting career journey with us, you can look forward to a structured growth plan that rewards your dedication and commitment. However, please note that if you decide to leave the organization before completing 18 months of service, a portion of your bonus will be recovered during the Full & Final (FnF) settlement process. If you are ready to kickstart your career in Human Resource Outsourcing and believe you have what it takes to excel in a client-centric role, we invite you to apply now. For any further queries or to begin the application process, please reach out to HR Khushi at 9389460353 or HR Afreen at 6206077869.,

As a Line Compliance Senior Executive, you will play a crucial role in ensuring risk and compliance to operational and process controls, service delivery, fraud risk assessment, client contracts, and organizational policies and procedures in the client area. Your responsibilities will include: - Ensuring adherence to operational and process-related controls, compliance for service delivery requirements, fraud risk assessment, client contractual terms, policies, rules, and procedures in the client area. - Coordinating and supporting compliance activities in the client area. - Conducting periodic fraud risk assessments, testing process controls, and service delivery compliance reviews/audits. - Providing support and guidance to operations during internal/external audits. - Monitoring and coordinating compliance activities of operations with other enabling departments/compliance teams. - Acting as an independent reviewer and evaluation body to ensure that compliance issues/concerns within the client area are appropriately evaluated, investigated, and resolved. - Identifying potential areas of compliance vulnerability and risk, developing/implementing corrective action plans, and providing general guidance on avoiding or dealing with similar situations in the future. - Providing regular reports to senior management to keep them informed of the operation and progress of compliance efforts. - Offering consultancy on risk, regulatory/contractual/policies & procedures compliance areas. Education Requirements: - Commerce Graduate/Postgraduate in Commerce - 15 Yrs of Education - CA / CS Inter is preferred - Excellent knowledge of MS Office; Diploma holder would be preferred - Relevant domain certifications such as ISO would be preferred - Any other audit-related certification will be advantageous Work Experience Requirements: - Minimum 2 - 4 Yrs of relevant work experience in F&A Risk & Compliance, Service Delivery/Operations Primary Internal Interactions: - AM/LAM - Managers/Sr. Manager - AVP/VPs - Internal Audit and Corporate Compliance Team - ISG/BCM team Primary External Interactions: - Client - External auditors Process Specific Skills: - Auditing skills and an eye for detail - Ability to work in a continually challenging environment - Decision-making ability Soft Skills (Minimum): - Good organizing skills and ability to work independently with strict deadlines - Good communication skills in written English - Commitment - Effective planning and prioritizing abilities to execute everyday responsibilities Soft Skills (Desired): - Adaptable & Flexible - Strong communication skills This role requires someone with internal audit experience, the ability to coordinate compliance activities, conduct audits, and provide support and guidance to operations. If you possess the required qualifications and skills, we encourage you to apply for this position.,

As a Senior Private Banker-First Private at IDFC FIRST Bank in the Retail Liabilities department, your role involves nurturing and managing end-to-end customer relationships to fulfill their banking needs through wealth solutions. Your main objective is to provide a seamless banking experience that ensures high customer satisfaction scores and achieves organizational goals. You will be responsible for acquiring customers through various channels such as natural market, open market activities, references from internal sources, existing branches, and digital networks. Additionally, you will be required to ensure regulatory compliance, demonstrate a high orientation towards relationship management, and focus on service delivery to meet the set targets. In terms of managerial and leadership responsibilities, you will be accountable for team development, ensuring adequate staffing levels, and overseeing the target achievement of team members. Key success metrics for this role include AUM target, Revenue Target, and acquiring New to Wealth customers. Overall, you are expected to manage a Total Relationship Value (TRV) ranging from 100 to 150 Crs and an Asset Under Management (AUM) between 70 to 100 Crs. Your success in this role will be measured based on these key performance indicators.,

As a member of our team, your primary responsibility will be to engage with customers in a friendly and professional manner. This includes greeting customers, providing information about products or services, and addressing any concerns they may have. Your ability to effectively communicate with customers will be crucial in ensuring a positive experience for all. In addition to customer interaction, you will be expected to demonstrate strong problem-solving skills. This involves identifying and resolving customer issues in a timely manner. For more complex problems, you will need to escalate them to supervisors while working towards finding satisfactory solutions to maintain customer satisfaction. Service delivery is a key aspect of this role. You will be responsible for delivering excellent service to customers, maintaining a clean and organized work area, and overall, ensuring that customers have a seamless and positive experience. Developing a solid understanding of our products and services will enable you to assist customers effectively and provide suitable recommendations based on their needs. Collaboration is essential in our team environment. You will be working alongside other team members to achieve common goals. This includes sharing information, supporting one another, and collectively delivering excellent service to our customers. Adherence to company policies and procedures is critical. This includes following safety and health regulations, as well as maintaining professionalism at all times. Keeping accurate records of customer interactions, processing transactions, and maintaining meticulous documentation are also key responsibilities of this role. If you are a customer-focused individual with a strong dedication to providing exceptional service, a keen problem solver, and a team player who thrives in a collaborative environment, we encourage you to apply for this position.,

As a Service Process Management (SPM) professional at Nokia, your role will involve the design, development, deployment, and innovation of services portfolios with best-in-class processes. You will play a crucial part in ensuring the efficient delivery of services through tools, automation, and Robotic Process Automation (RPA). Your responsibilities will include identifying service goals, supporting service delivery throughout the entire lifecycle, and implementing processes to enhance service quality. In this role, you will be managing various aspects of end-to-end release deployment, ensuring the reference process repository is up-to-date, coordinating with pilot teams and process owners, and ensuring adherence to the defined process deployment framework. You will be responsible for providing management reports on deployment progress, obtaining business sign-off, and planning the rollout process, including the method of deployment. Additionally, you will oversee change management activities, such as communication, preparation, and training. Your expertise will be crucial in working effectively within a mixed environment, applying best practices, and leveraging your knowledge of internal and external business issues to improve service process design. You will be expected to have a deep understanding of how different areas integrate to achieve objectives, use advanced analytical skills to solve complex service process design challenges, and provide guidance and mentorship to your team. Key Skills and Experience: - Impact: Accountable for the quality, accuracy, and efficiency of team achievements with short-term, departmental/project-focused impact. - Scope & Contribution: Ability to perform day-to-day activities, conduct root cause analysis in complex problems, and develop and implement recommendations. - Innovation: Demonstrates support for delegated decisions, suggests improvements, seeks opportunities for innovation, and adapts to changing business environments. - Communication: Influences others, communicates effectively with leadership, and negotiates operational issues. Your knowledge and experience in service process management, along with your managerial skills, will be essential in this role. You are expected to have 4-6 years of relevant experience and/or a graduate equivalent degree in a specific professional discipline. About Nokia: At Nokia, we are committed to innovation and technology leadership in mobile, fixed, and cloud networks. Joining our team means contributing to creating technology that helps the world act together. We promote an inclusive way of working where new ideas are welcomed, risks are taken, and authenticity is valued. Nokia offers continuous learning opportunities, well-being programs, employee resource groups, mentoring programs, and a diverse, inclusive culture where individuals thrive and feel empowered. We are dedicated to inclusion and are an equal opportunity employer. Join us at Nokia, where you will be included, empowered, and set up for success.,

Summary Location: Hyderabad The Associate Director, Technical Design and Architect major accountability is to effectively transform the business requirements into an IT solution design specification, ultimately leading to meeting the customer expectations on Salesforce eco system while assuring solutions are safe, reliable, scalable and flexible. About the Role Major accountabilities: Create and lead solution designs for internal customers Help scoping of requirements to meet business needs Develop project rationale and perform scoping assessments to determine feasibility of projects Participate in requirement gathering in global/regional workshops Peer review and sign off detailed designs by business. Ensure the overall user experience is taken into account when designing and deploying new solutions and services Ensure that detailed designs adhere to solution architecture design (i. e. high level conceptual design) and are traceable to functional as well as non-functional requirements in functional specification Take accountability to ensure adherence with Security and Compliance policies and procedures within Service Delivery scope Involved in decision making discussions with internal customer groups. Ensure implemented solutions are according to specifications and fit for purpose. Planning deployments together with Project Managers and Operations Team. Deployments between development environments and validation / productive orgs Review deployment packages with developers, Preparing checklists and scripts for manual deployments. Support documentation of deployments Minimum Requirements: University degree in business/technical area adequate equivalent Fluent English both written and spoken 8+ years of experience in an solution design, business analyst or equivalent role Proven track rack record in large, preferably global, multi-team projects dealing with complex process areas and business groups Excellent organizational, interpersonal, communication, presentation and writing skills Ability to work with others in a high paced, fluid, multi-cultural and multi-disciplinary team. Attention to detail and organization Working under tight timelines without compromising quality. Strong teamwork and interpersonal skills at all management levels Stakeholder management skills. Ability to operate in matrix organization effectively Strong can-do attitude and results-focused and Eventual travel (with alignment) ? Our purpose is to reimagine medicine to improve and extend people s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www. novartis. com / about / strategy / people-and-culture Commitment to Diversity and Inclusion: Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork. novartis. com/network Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together? https://www. novartis. com / about / strategy / people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork. novartis. com/network Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TEs products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Responsibility: This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include: Extraordinary Customer Experience (ECE) and Customer touch point On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPIs are STR, CES, FCR, and efficiency. Satisfaction Management Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey Customer Relationship & Satisfaction Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications Manage Service Delivery Process / Execution Manage escalations for your customers. Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments Follow up on quotes and quality issues Manage Interfaces & Build Service Culture Act as voice of the Customer for internal support departments Participate in development training and process improvement projects to expand and challenge learning new ideas and processes Take ownership for actions and follow through on tasks until resolved Desired Candidate Profile: EDUCATION/KNOWLEDGE Graduate in any field, 12+3 and German B2 level QUALIFICATIONS & EXPERIENCE Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English and German language, Action Oriented, Detail Oriented and Business Acumen, minimal bachelors degree. SAP experience (SD module) is a big advantage. All candidates are required to be fluent in English and the language being hired for. Competencies EOE, Including Disability/Vets

Lead complex software programs across regions, managing Project Managers for timely, quality delivery. Align with business goals, drive governance, mitigate risks, standardize processes, and build a high-performing, accountable delivery team Required Candidate profile PMP-certified with 10+ yrs in software/IT project management Proven track of leading 3–4 complex projects direct reports Strong in SDLC, Agile, Scrum; skilled in JIRA, MS Project, Asana Graduate Perks and benefits Mediclaim PF Gratuity Variable Pay

About the role We are looking for a seasoned Program Manager with a passion for innovation and business impact. This role will be a valued contributor in Blackbauds pursuit of becoming even more partner-obsessed and platform-focused. This highly motivated individual will bring a disciplined analytical approach combined with creativity. Strategic thinking and exceptional communication skills will be key assets as you translate partner profitability into Blackbaud business impact. What youll do Enhance GTM strategy for the Blackbaud Partner Service Program by adding new products and increasing program membership Monitor role KPIs including engagement volumes and partner attach rate Identify and input to evaluate future Blackbaud products that will be added to the service program. Support accredited service partners to jointly deliver go-to-market offering to land with the field and measure success Oversee the content development process for product and implementation training for new and existing Blackbaud products included in the service program. Collaborate extensively with partner enablement to raise program awareness and updates Drive to deepen the capability and scale of the Partner Development Managers through program enablement and collaboration. Collaborate with internal Blackbaud teams to ensure program coordination and alignment. What youll bring 1-2 Years of Program management or service delivery experience. Experience launching programs to customers, partners and internal stake holders Direct experience working with Sales teams and landing go-to-market offerings and tracking pipelines and wins Ability to support partners in creation of go-to-market offering is based on sales plays and tracking effectiveness with wins Positive influence that impacts clients and partner executives Awareness of industry trends with the ability to gain insights into market trends Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Job Description: Essential Job Functions: Provide technical support in infrastructure services, responding to issues and assisting in tasks. Contribute to infrastructure projects and tasks under supervision. Participate in the monitoring and basic troubleshooting of infrastructure systems. Work with the team to address infrastructure-related challenges and meet departmental needs. Support the development of infrastructure documentation, including incident logs and records. Continue to develop and enhance technical skills. Apply problem-solving abilities to address infrastructure issues. Follow established best practices and standards in infrastructure service delivery. Basic Qualifications: Bachelors degree in a relevant field or equivalent combination of education and experience Typically, 2+ years of relevant work experience Proven experience in infrastructure technology analysis Proficiencies in data analysis and problem-solving A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: An advanced degree in a relevant field is a plus Relevant certifications, such as CompTIA Security+, Cisco CCENT, or AWS Certified Solutions Architect, are a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Description: Essential Job Functions: Provide technical support in infrastructure services, responding to issues and assisting in tasks. Contribute to infrastructure projects and tasks under supervision. Participate in the monitoring and basic troubleshooting of infrastructure systems. Work with the team to address infrastructure-related challenges and meet departmental needs. Support the development of infrastructure documentation, including incident logs and records. Continue to develop and enhance technical skills. Apply problem-solving abilities to address infrastructure issues. Follow established best practices and standards in infrastructure service delivery. Basic Qualifications: Bachelors degree in a relevant field or equivalent combination of education and experience Typically, 2+ years of relevant work experience Proven experience in infrastructure technology analysis Proficiencies in data analysis and problem-solving A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: An advanced degree in a relevant field is a plus Relevant certifications, such as CompTIA Security+, Cisco CCENT, or AWS Certified Solutions Architect, are a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Description: Essential Job Functions: Provide technical support in infrastructure services, responding to issues and assisting in tasks. Contribute to infrastructure projects and tasks under supervision. Participate in the monitoring and basic troubleshooting of infrastructure systems. Work with the team to address infrastructure-related challenges and meet departmental needs. Support the development of infrastructure documentation, including incident logs and records. Continue to develop and enhance technical skills. Apply problem-solving abilities to address infrastructure issues. Follow established best practices and standards in infrastructure service delivery. Basic Qualifications: Bachelors degree in a relevant field or equivalent combination of education and experience Typically, 2+ years of relevant work experience Proven experience in infrastructure technology analysis Proficiencies in data analysis and problem-solving A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: An advanced degree in a relevant field is a plus Relevant certifications, such as CompTIA Security+, Cisco CCENT, or AWS Certified Solutions Architect, are a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Description: Essential Job Functions: Provide technical support in infrastructure services, responding to issues and assisting in tasks. Contribute to infrastructure projects and tasks under supervision. Participate in the monitoring and basic troubleshooting of infrastructure systems. Work with the team to address infrastructure-related challenges and meet departmental needs. Support the development of infrastructure documentation, including incident logs and records. Continue to develop and enhance technical skills. Apply problem-solving abilities to address infrastructure issues. Follow established best practices and standards in infrastructure service delivery. Basic Qualifications: Bachelors degree in a relevant field or equivalent combination of education and experience Typically, 2+ years of relevant work experience Proven experience in infrastructure technology analysis Proficiencies in data analysis and problem-solving A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: An advanced degree in a relevant field is a plus Relevant certifications, such as CompTIA Security+, Cisco CCENT, or AWS Certified Solutions Architect, are a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Description: Essential Job Functions: Provide technical support in infrastructure services, responding to issues and assisting in tasks. Contribute to infrastructure projects and tasks under supervision. Participate in the monitoring and basic troubleshooting of infrastructure systems. Work with the team to address infrastructure-related challenges and meet departmental needs. Support the development of infrastructure documentation, including incident logs and records. Continue to develop and enhance technical skills. Apply problem-solving abilities to address infrastructure issues. Follow established best practices and standards in infrastructure service delivery. Basic Qualifications: Bachelors degree in a relevant field or equivalent combination of education and experience Typically, 2+ years of relevant work experience Proven experience in infrastructure technology analysis Proficiencies in data analysis and problem-solving A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: An advanced degree in a relevant field is a plus Relevant certifications, such as CompTIA Security+, Cisco CCENT, or AWS Certified Solutions Architect, are a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Description: Essential Job Functions: Offer foundational technical support in infrastructure services, providing assistance in routine tasks. Assist with infrastructure projects and assignments. Participate in basic monitoring and routine troubleshooting of infrastructure systems. Collaborate with team members to address infrastructure challenges and daily operational tasks. Support the creation and maintenance of infrastructure documentation. Develop and improve technical skills through on-the-job experience. Show eagerness to learn and gain expertise in infrastructure services. Follow established best practices and standards in infrastructure service delivery. Basic Qualifications: Bachelors degree in a relevant field or equivalent combination of education and experience Typically, 1+ years of relevant work experience Proven experience in infrastructure technology analysis Proficiencies in data analysis and technical knowledge A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: An advanced degree in a relevant field is a plus Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Description: Essential Job Functions: Provide expert technical support in infrastructure services, responding to complex issues and inquiries. Assist in the implementation of infrastructure projects and initiatives, executing assigned tasks. Continuously monitor and troubleshoot infrastructure systems, ensuring optimal performance. Collaborate with the team to improve infrastructure efficiency and resolve technical challenges. Participate in the development of infrastructure documentation, including incident reports and configuration details. Apply deep technical knowledge to address complex infrastructure-related problems. Follow established best practices and standards in infrastructure service delivery. Apply critical thinking and technical skills to find solutions to infrastructure issues. Basic Qualifications: Bachelors degree in a relevant field or equivalent combination of education and experience Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role Proven experience in infrastructure technology analysis Proficiencies in data analysis and problem-solving A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: An advanced degree in a relevant field is a plus Relevant certifications, such as Cisco CCNA, AWS Certified Solutions Architect, or CompTIA Security+, are a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Description: Essential Job Functions: Offer basic technical support in infrastructure services, responding to issues and providing assistance. Contribute to infrastructure projects and tasks, gaining hands-on experience and knowledge. Assist in monitoring and basic troubleshooting of infrastructure systems. Work with the team to meet infrastructure needs and support daily operations. Assist in the development of infrastructure documentation, such as incident logs and records. Show eagerness to learn and grow in a technical role. Develop foundational technical skills and knowledge. Follow established best practices and standards in infrastructure service delivery. Basic Qualifications: Bachelors degree in a relevant field or equivalent combination of education and experience Typically, 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role Proven experience in infrastructure technology analysis Proficiencies in data analysis and a basic understanding of technical concepts A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: An advanced degree in a relevant field is a plus Relevant certifications, such as CompTIA A+, AWS Certified Cloud Practitioner, or Microsoft 365 Certified: Fundamentals, are a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Description: Essential Job Functions: Provide technical support in infrastructure services, responding to issues and assisting in tasks. Contribute to the implementation of infrastructure projects and assignments. Monitor and troubleshoot infrastructure systems, ensuring reliability and performance. Work with the team to enhance infrastructure effectiveness and address technical challenges. Support the development of infrastructure documentation, including incident logs and configuration records. Apply technical knowledge to address infrastructure-related challenges. Follow established best practices and standards in infrastructure service delivery. Utilize technical skills to address infrastructure issues and incidents. Basic Qualifications: Bachelors degree in a relevant field or equivalent combination of education and experience Typically, 4+ years of relevant work experience in industry, with a minimum of 1+ years in a similar role Proven experience in infrastructure technology analysis Proficiencies in data analysis and technical knowledge A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: An advanced degree in a relevant field is a plus Relevant certifications, such as CompTIA Network+, Microsoft Certified: Azure Fundamentals, or Google Associate Cloud Engineer, are a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Description: Essential Job Functions: Provide technical support in infrastructure services, responding to issues and assisting in tasks. Contribute to the implementation of infrastructure projects and assignments. Monitor and troubleshoot infrastructure systems, ensuring reliability and performance. Work with the team to enhance infrastructure effectiveness and address technical challenges. Support the development of infrastructure documentation, including incident logs and configuration records. Apply technical knowledge to address infrastructure-related challenges. Follow established best practices and standards in infrastructure service delivery. Utilize technical skills to address infrastructure issues and incidents. Basic Qualifications: Bachelors degree in a relevant field or equivalent combination of education and experience Typically, 4+ years of relevant work experience in industry, with a minimum of 1+ years in a similar role Proven experience in infrastructure technology analysis Proficiencies in data analysis and technical knowledge A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: An advanced degree in a relevant field is a plus Relevant certifications, such as CompTIA Network+, Microsoft Certified: Azure Fundamentals, or Google Associate Cloud Engineer, are a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Description: Essential Job Functions: Offer basic technical support in infrastructure services, responding to issues and providing assistance. Contribute to infrastructure projects and tasks, gaining hands-on experience and knowledge. Assist in monitoring and basic troubleshooting of infrastructure systems. Work with the team to meet infrastructure needs and support daily operations. Assist in the development of infrastructure documentation, such as incident logs and records. Show eagerness to learn and grow in a technical role. Develop foundational technical skills and knowledge. Follow established best practices and standards in infrastructure service delivery. Basic Qualifications: Bachelors degree in a relevant field or equivalent combination of education and experience Typically, 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role Proven experience in infrastructure technology analysis Proficiencies in data analysis and a basic understanding of technical concepts A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: An advanced degree in a relevant field is a plus Relevant certifications, such as CompTIA A+, AWS Certified Cloud Practitioner, or Microsoft 365 Certified: Fundamentals, are a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Description: Essential Job Functions: Provide expert technical support in infrastructure services, responding to complex issues and inquiries. Assist in the implementation of infrastructure projects and initiatives, executing assigned tasks. Continuously monitor and troubleshoot infrastructure systems, ensuring optimal performance. Collaborate with the team to improve infrastructure efficiency and resolve technical challenges. Participate in the development of infrastructure documentation, including incident reports and configuration details. Apply deep technical knowledge to address complex infrastructure-related problems. Follow established best practices and standards in infrastructure service delivery. Apply critical thinking and technical skills to find solutions to infrastructure issues. Basic Qualifications: Bachelors degree in a relevant field or equivalent combination of education and experience Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role Proven experience in infrastructure technology analysis Proficiencies in data analysis and problem-solving A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: An advanced degree in a relevant field is a plus Relevant certifications, such as Cisco CCNA, AWS Certified Solutions Architect, or CompTIA Security+, are a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

We are currently seeking an experienced professional to join our team in the role of Head of Pricing Operations. Business : Market & Securities Services Operations Global Banking & Markets Data Operations is a part of the Data & Regulatory Reporting team within MSS Operations. Our vision is to deliver a consumer lead service, partnering with our clients to deliver the data they require via innovation and excellence. Data Operations is responsible for 9 key data domains: Accounts, Standard Settlement Instructions (SSIs), Instrument, Ratings, Calendar, Pricing, Legal Documentation, Books & Hierarchies, and EOD Derived Pricing. Data Operations supports Markets and Securities Services as well as other Group Divisions such as Wholesale. As a consolidated team, we strive to deliver trusted data sources, expedite data quality improvements and associated cost reductions via digitalization through the end-to-end value streams. Within Data Operations, the Pricing team covers the provision of vendor data, and derived pricing data for consumers across HSBC Markets and Securities Services, and Wholesale. Data Ops Pricing plays the role of data guardian providing global cross functional solutions, delivering data and acting as guardian of its quality across multiple asset classes globally. The operating model for Pricing is globally functionally aligned with teams across Bangalore, Colombo and Mexico, providing Follow-the-Sun coverage and full business resiliency as this function has been designated business critical. Principal responsibilities: Data Domain Strategy: Responsible for defining and executing on the data domain strategy and syndicating it with key stakeholders, ensuring alignment with the broader Data Ops and MSS Ops strategy. Set an advanced pace of execution in the domain, driving change across BAU service delivery and Product Development Reviewing the Op Model regularly and driving constant improvement of the consumer service Defining ambitious objectives and milestones and measuring progress against those Partnering with Product Management, IT and Transformation teams to deliver change at pace Deliver the location strategy as per the stakeholders and business requirements Meet cost and headcount targets, balancing commercial and risk aspects Pricing Service Delivery: Lead Pricing service delivery ensuring that critical client-facing and internal processes are executed on a timely basis. Monitor and assess key performance indicators Develop team skills and capabilities to achieve functional objectives and service excellence, and to ensure the skillset remains current, especially through periods of product and technical change Oversee critical people processes, such as hiring and talent development Continually improve the service the role holder is responsible for, including implementing control enhancements to reduce operational risk, enhance client service and identifying and implementing opportunities to make processes more efficient and effective. Lead the Process Risk and Control forums. Build a culture of continuous improvement Risk & Control: Manage a large and complex set of controls within a comprehensive operational risk management framework. Anticipate, analyze, document and mitigate Escalate emerging risks appropriately with plans to solve and dependencies Define appropriate solutions to change projects to drive operational risk reduction Ability to identify areas/functions/tasks where controls can be adapted / implemented to maximize effectiveness Familiarity with managing Key Risk Indicators and Key Performance Indicators Major Challenges: Large stakeholder groups - Global, Regional and in-country teams and balancing competing priorities and expectations Establishing ownership of issues upfront to ensure efforts are not duplicated Transformation agenda to be driven and executed at pace Working across a global network with complex infrastructure Management of Risk: All activities to be undertaken in accordance with the Operational Risk Management Framework The jobholder will continually reassess the operational risks associated with the MSS businesses, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring and addressing any areas of concern with the appropriate persons and/or department in line with risk appetite. Observation of Internal Controls: The role holder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures. The jobholder will implement the Group compliance policy by adhering to all relevant processes / procedures. The term compliance embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators. Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBCs Financial Crime Risk Appetite. Requirements Experience of operating effectively in a matrix environment and working across multiple dimensions of entity, location, region and product Experience of managing Market Data in a Capital Markets and / or Securities Services environment Experience of engaging teams effectively, especially in a remote or hybrid working environment. Proven ability in working across multi-disciplinary and multi-cultural, diverse work environments. Successful experience in developing and retaining critical talent. Proven ability to articulate complex issues concisely Within HSBC certain roles are designated as Enhanced Vetting Roles. For these roles, all internal and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the role, on an ongoing basis if they remain in such a role. This role has been designated as an Enhanced Vetting Role.