2744 Service Delivery Jobs - Page 23

About The Role JOB ROLE Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for account opening of customers. Managing complaints of customers and ensuring their resolution within TAT. JOB REQUIREMENT Developing and maintaining banking relationships with a select group of high net worth customers Excellent communication skills with customer service orientation Courteous and polite. Good knowledge of Microsoft excels. Understanding of banking norms and processes.

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do The Service Delivery Operations Manager is responsible for leading & managing service delivery across the KYC team Responsible for delivery of productivity & quality results, while ensuring cases do not age beyond contractual requirements The Operations Manager should manage overtime, absenteeism, performance & overall time reporting to ensure costs & revenue (recognized in a variety of ways) are in line with forecast Directly managing 6-8 team leaders Looking for someone with KYC experience along with ECDD/OCDD knowledgeBusiness and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship This includes driving customer identification, customer due diligence & enhanced due diligence What are we looking for Good Communication SkillsMinimum of 8 years team management experience, in a financial services environment. Experience in working / leading teams in compliance and Fin crime domain will be preferred. Experience to include performance management, achievement of objectives and motivating/ developing individualsExcellent communicator who can operate at all levels with proven ability to manage and influence key internal and external customer relationships at a senior level Agile and able to positively adapt to change, with strong organisational skills, attention to detail and the ability to effectively manage workload and priorities Ability to analyse and understand business issues, assess impact and provide multiple solutions Thorough understanding of HR, Resourcing and Cost Management principles Excellent interpersonal skills Positive attitude with a proactive and resilient approach to problem solving Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines Roles and Responsibilities: Manage a team of KYC Team Leaders focusing on quality, productivity, attendance & developmental actions for themselves & supporting this through their teams Oversee the work completed in your teams to ensure it is of the highest quality standards, perform root cause analysis where this is not the case & implement corrective actionsEnsure that the team operates efficiently, adheres to procedures & policies as set out by the client & Accenture, immediately addressing any situation where this is not the caseHold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas, ensuring this is happening between teams & team leadersReview the completeness of all reporting, e.g.quality, productivity, downtime & immediately address and anomaliesSupport the KYC team leader to identify data and documentation gaps and coach them through resolving these with the relevant stakeholdersEstablish and maintain excellent working relationships with stakeholders at all levels both internally & clientsPrimary escalation points for clients, providing timely & professional responsesDrive and implement continuous improvement and optimization programs to decrease cost to serve through quality and/or productivity improvementsImmediately escalate any issues preventing teams from meeting agreed performance to Service Delivery ManagerRecognizes and rewards individual and team accomplishments Listens to and accurately captures others expectations, ideas and concernsTake overall accountable for the delivery of business results by the teamManage reporting and metrics of team progressionLead your teams through change, maintaining engagement while keeping up with the pace of change in a dynamic environment Qualification Any Graduation

Interested candidates please register using the link: https://forms.office.com/r/RxNdQsFB7Q Walk-in details: Date : 19th July 2025 - Saturday Time : 9.30 AM - 4.30 PM Venue: Zafin Software Centre of Excellence Private Limited, 7th floor, Niagara Building, Embassy Taurus Techzone, Technopark Phase III, Kulathur, Thiruvananthapuram.Kerala, 695583 Major Responsibilities: Work with senior team members to plan, organize, coordinate, execute projects and Initiatives Manage meetings, document interactions with actions and next steps Diligence in follow-up and follow-through Create, update, present project plans Organize work to achieve positive outcomes Encourage use of agile work management processes Facilitate weekly, bi-weekly sprints for the team(s) assigned Help team members prioritize workload. Maintain a healthy team by empowering, motivating, and building trust Set goals for team members Present weekly progress reports Have good control on the work management process to adapt and course correct with agility Identify improvement areas, plan, and execute improvement items Summarize problems at hand for senior stakeholder consumption Prepare and participate in status meetings, governance meetings Setup, coordinate and manage triage sessions with customers and partners Work with the different internal team (cross functional and operational) to ensure seamless support to client needs Must be able to technically guide the team Communicate proactively with customers and internal team members to deliver business value as a part of daily work management Coach, guide, mentor other members of the team/organization Support team in developing process knowledge base Setup knowledge base for the team to refer and enrich It continuously Lead from the front Key Performance Indicators (KPIs): Clarity in thoughts and action: Written and Verbal Demonstrate ability to walkthrough the product/project functionality to an internal/external audience Demonstrate process adherence for all change management activities Demonstrate proactivity Demonstrate follow-ups and follow-throughs Client facing presentation ability Independently manage client expectations Client/Partner engagement - Drive/Attend Weekly/Monthly meetings with client Deliberate RCA discussions with client Internal stakeholder management and updates Closely work with Product team to align on production issues, and push for product release for timely delivery to client. Systematic team management and proper guidance/direction to the team. Working Conditions: Ability to work in remote and/or office setting Fast paced environment with tight deadlines Support offshore hours / multiple time zones Flexibility with working hours based on team and client needs Minimum Required Technical Skills / Qualifications Knowledge, Education, Training: Degree in computer science, engineering, business administration or equivalent experience Industry accepted certifications in management space Must be familiar with our product or a product used by financial institutions in a similar space Experience: Multiple years of experience working with customers and partners Domain knowledge of banking and financial institutions and/or large enterprise IT environment is desirable Experience in leading techno functional discussions with client. Knowledge of cloud concepts Technical: Agile, Scrum experience Experience with process methodologies used in software industry Good understanding of java based technical implementations, deployments and troubleshooting Strong in database concepts Microsoft Excel, Word, PowerPoint, Wiki, Planning software, Agile project management tools Must be able to use and work with user interface-based applications Communication: Strong, clear, and concise written and verbal communication skills Ability to communicate effectively at all levels of the organization Customer facing skills: Connect, Engage, Listen, Explain, Facilitate, Coordinate, Follow-through Interpersonal Skills: Strong interpersonal skills and can foster team collaboration.

Job Summary: The Project Coordinator will be responsible for overseeing the day-to-day operations of the Mobile Medical Unit (MMU) project. They will ensure smooth coordination between field teams, doctors, drivers, community workers, and backend support to deliver timely healthcare services in the community. Key Responsibilities: Coordinate daily MMU operations and ensure timely field visits Maintain communication between doctors, lab technicians, and support staff Monitor staff attendance, vehicle movement, and service delivery Ensure availability of medicines, consumables, and reporting formats Liaison with local health officials, block/district authorities as needed Submit daily, weekly, and monthly reports to higher management Handle any field-level issues (staff absenteeism, vehicle breakdowns, etc.) Support in organizing health camps or special outreach events BSW/MSW/Multi-Disciplinary with Experience in Public Health Skills Required: Good communication and coordination skills Basic computer knowledge (Excel, email, reporting tools) Ability to handle field challenges and manage a team Organized, responsible, and proactive mindset Willingness to travel within the assigned area regularly

Job Description Responsibilities Greet and welcome visitors and clients in a friendly and professional manner. Answer and direct phone calls promptly and courteously. Manage mail and email correspondence, ensuring timely distribution to relevant parties. Schedule appointments and maintain calendars for management and staff members. Assist with administrative tasks, including data entry, filing, and document management. Maintain a clean and organized front office area to create a welcoming environment. Handle customer inquiries and provide information regarding services, products, and company policies. Coordinate meetings and prepare meeting rooms with necessary supplies and equipment. Support the accounting department with processing invoices and managing receipts. Collaborate with other departments to ensure seamless communication and service delivery. Utilize office software and technology to maintain records and documentation accurately. Implement and follow office procedures and protocols for security and efficiency. Assist with special projects as directed by management. Additional Details Working Hours 9 Hours Work Timing 10:00 AM-7:00 PM Job Requirements Gender All Qualification Graduation Language Hindi-Understand and Speak Excellent English-Understand and Speak Excellent Interview Details Priority Only Relevant Slot It will be change with respect to availblity of HOD Type Face To Face Requirements Documents & Assets Document Or Assets Require Documents Address Proof,Aadhar card Company Details Client Of Cafyo Automobiles | Raipur, CG The company keeps their contact details confidential. You will be contacted once your profile is shortlisted.

Job Description Job Title: CRE Profile Automobile Job Description The CRE Profile Automobile is a specialized role within the automotive industry focused on managing customer relationships, enhancing customer experience, and driving sales for automobile products and services. The individual in this position will act as a bridge between the company and its customers, ensuring that their needs are met while promoting brand loyalty. Key responsibilities include fostering strong relationships with clients, understanding their needs, and providing tailored solutions to enhance their overall satisfaction with the company s offerings. Job Responsibilities Develop and maintain strong relationships with customers to ensure their satisfaction and loyalty to the brand. Identify customer needs through effective communication and active listening, offering tailored solutions that enhance their experience. Collaborate with sales and marketing teams to effectively promote new products and services, ensuring alignment of customer feedback with product development. Conduct regular follow-ups with customers to address concerns, resolve issues, and collect feedback on product performance. Analyze customer data and metrics to generate insights that inform strategic decision-making and improve service delivery. Organize and host events or promotions that engage customers and highlight new offerings in the automobile sector. Stay updated on industry trends, competitor offerings, and market changes to proactively address customer needs. Train and mentor team members on customer relationship best practices to enhance overall service quality. Prepare and present reports on customer feedback, satisfaction levels, and potential areas for improvement to management. Ensure compliance with all company policies, procedures, and regulatory guidelines in customer interactions. Additional Details Working Hours 9 Hours Work Timing 10:00 AM-7:00 PM Job Requirements Gender All Qualification Graduation Language Hindi-Master English-Master Interview Details Priority Only Relevant Slot It will be change with respect to availblity of HOD Type Face To Face Requirements Documents & Assets Document Or Assets Require Documents Aadhar card,Pan card Company Details Client Of Cafyo Automobiles | Raipur, CG The company keeps their contact details confidential. You will be contacted once your profile is shortlisted.

Job Description Job Responsibilities: Junior mechanics in diagnosing mechanical issues in vehicles and machinery. Perform routine maintenance tasks such as oil changes, tire rotations, and fluid replacements. Conduct inspections of vehicles to ensure compliance with safety standards. Help in disassembling and reassembling engine parts and components as needed. Maintain cleanliness and organization of the workshop and tools. Document repairs and maintenance activities accurately in service logs. Collaborate with team members to ensure prompt and efficient service delivery. Follow safety protocols and ensure that all equipment is used safely and correctly. Stay updated on the latest automotive technology and repair techniques. Assist in the ordering of parts and inventory management as required. Additional Details Working Hours 9 Hours Work Timing 10:00 AM-7:00 PM Job Requirements Gender Male Qualification Diploma/ ITI (ITI Certification) Specialization Mechanical Engineering Language Hindi-Understand and Speak Excellent English-Only Understand Interview Details Priority Only Relevant Slot It will be change with respect to availblity of HOD Type Face To Face Requirements Documents & Assets Document Or Assets Require Documents Address Proof,Aadhar card Company Details Client Of Cafyo Manufacturing | Bhilai, CG The company keeps their contact details confidential. You will be contacted once your profile is shortlisted.

Job Description Job Responsibilities Develop and maintain strong relationships with assigned clients to ensure customer satisfaction and retention. Act as the primary point of contact for clients, addressing their queries, complaints, and concerns in a timely manner. Conduct regular follow-ups with clients to assess their needs and offer suitable solutions. Collaborate with the sales team to identify new business opportunities and upsell products & services. Prepare and present reports and proposals to clients, outlining service offerings and account performance. Assist in the development of client marketing plans and strategies to enhance account performance. Coordinate with internal teams to ensure successful service delivery to clients. Monitor and analyze account performance metrics, preparing insights for internal and external stakeholders. Stay updated on industry trends, product knowledge, and competitor offerings to effectively address client needs. Manage account documentation, ensuring all contracts and agreements are up to date and stored correctly. Additional Details Working Hours 9 Hours Work Timing 10:00 AM-7:00 PM Job Requirements Gender All Qualification Graduation Language Hindi-Understand and Speak Excellent English-Understand and Speak Excellent Interview Details Priority Any Slot It will be change with respect to availblity of HOD Type Face To Face Requirements Documents & Assets Document Or Assets Require Documents Aadhar card Company Details Client Of Cafyo Iron and steel | Raipur, CG The company keeps their contact details confidential. You will be contacted once your profile is shortlisted.

Job Description Job Responsibilities Develop and maintain strong relationships with clients to understand their needs and preferences. Act as the primary point of contact for customers, addressing inquiries and resolving issues in a timely manner. Collect and analyze customer feedback to assess satisfaction levels and recommend improvements. Collaborate with sales and marketing teams to design and implement customer engagement strategies. Monitor customer account activities and ensure accounts are current and accurate to facilitate smooth service delivery. Provide customers with information about new products and services, promoting upselling and cross-selling opportunities. Conduct periodic reviews and assessments of customer accounts to identify areas for improvement and potential growth. Prepare and present reports on customer relationship metrics and performance to management. Participate in training and development programs to enhance product knowledge and customer service skills. Maintain organized and accurate records of customer interactions and transactions. Additional Details Working Hours 9 Hours Work Timing 10:00 AM-7:00 PM Job Requirements Gender All Qualification Graduation (MBA/PGDM) Specialization Marketing Language Hindi-Understand and Speak Excellent English-Understand and Speak Excellent Interview Details Priority Only Relevant Slot It will be change with respect to availblity of HOD Type Face To Face Requirements Documents & Assets Document Or Assets Require Documents Aadhar card Company Details Client Of Cafyo Automobiles | Raipur, CG The company keeps their contact details confidential. You will be contacted once your profile is shortlisted.

Job Description Service Delivery: Supervising and coordinating service teams to ensure efficient and effective service delivery. Monitoring and maintaining service quality standards. Implementing and optimizing service processes to enhance customer satisfaction. Team Leadership: Leading and motivating service teams, including training, performance evaluations, and resolving personnel issues. Providing guidance and support to team members for successful service delivery. Customer Relationship Management: Building and maintaining strong relationships with clients or customers. Addressing customer inquiries, concerns, and feedback in a timely and professional manner. Service Improvement: Identifying areas for service improvement and implementing best practices. Continuously assessing service performance and taking corrective actions as needed. Budget Management: Managing service budgets, including cost control and resource allocation. Ensuring cost-effective service operations without compromising quality. Reporting and Analysis: Generating reports on service performance, key metrics, and service level agreements (SLAs). Analyzing data to make informed decisions and drive improvements. Compliance and Regulations: Ensuring that services comply with industry standards, regulations, and safety requirements. Staying up-to-date with relevant laws and regulations that pertain to the service operations. Additional Details Working Hours 9 Hours Work Timing 10:00 AM-7:00 PM Job Requirements Gender All Qualification Graduation Language Hindi-Understand and Speak Excellent English-Understand and Speak Excellent Interview Details Priority Any Slot It will be change with respect to availblity of HOD Type Face To Face Requirements Documents & Assets Document Or Assets Require Licence Yes (Two Wheeler) Documents Address Proof,Aadhar card Assets Smartphone,Two Wheeler Company Details Client Of Cafyo Automobiles | Raipur, CG The company keeps their contact details confidential. You will be contacted once your profile is shortlisted.

Job Description Key Responsibilities: Lead Generation: Contact potential clients through calls and identify their real estate needs. Client Engagement: Build rapport with clients to understand their requirements and provide relevant property information. Follow-ups: Conduct follow-up calls to nurture leads and convert inquiries into appointments or sales. Database Management: Maintain and update the client database with accurate information and interaction logs. Property Listings: Provide detailed information about properties, including pricing, locations, and amenities. Market Research: Stay updated on real estate market trends and competitor activities to offer informed advice. Presentation Skills: Effectively present property options to clients and address any questions or concerns. Reporting: Prepare daily/weekly reports on call activities, leads generated, and conversions. Collaboration: Work closely with the sales team to ensure seamless customer experience and service delivery. Compliance: Ensure adherence to all regulations and internal policies related to real estate transactions. Additional Details Working Hours 8.30 Hours Work Timing 10:30 AM-7:00 PM Job Requirements Gender Female Qualification Graduation Language Hindi-Understand and Speak Excellent English-Understand and Speak Excellent Interview Details Priority Any Slot It will be change with respect to availblity of HOD Type Face To Face Requirements Documents & Assets Document Or Assets Require Documents Address Proof,Aadhar card Assets Smartphone Company Details Client Of Cafyo Real Estate Rental, Development & Operations | Raipur, CG The company keeps their contact details confidential. You will be contacted once your profile is shortlisted.

Overview Job Title: Telecaller - Customer Service (English + Japanese) Company: Kserve BPO Location: Thane West, Maharashtra - 400604 Work Mode: Onsite (Work from Office) Shift: Day Shift (06:00 AM to 3:30 PM) Working Days: Monday to Friday (Saturday & Sunday Off) Interview Mode: Telephonic (10:00 AM to 4:00 PM, Monday to Friday) Job Description: Kserve BPO is hiring dynamic and customer-focused professionals for the role of Telecaller - Customer Service. The ideal candidate will be responsible for handling customer interactions via voice calls, emails, and chats, ensuring top-notch service delivery in both English and Japanese. Key Responsibilities: Handle inbound and outbound calls professionally in both English and Japanese. Address customer queries and concerns via email and chat support. Maintain accurate records of customer interactions. Deliver excellent customer service to international clients. Adhere to company protocols and KPIs. Requirements: Education: 12th Pass / Graduate Language Proficiency: Japanese (N1 or N2 level) and fluent in English Age Limit: 18 to 35 years Experience: Fresher or Minimum 1 year of international BPO experience with voice, email, and chat support Skills: Excellent communication skills in English and Japanese Proficiency in written communication for handling emails/chats Customer-centric attitude Ability to work independently and collaboratively Salary: Up to 40,000/- per month (based on experience and skillset) Preferred Candidate: Male candidates with Japanese language proficiency and prior international BPO experience will be given preference. Tagged as: good written skills and communication in english, international bpo with telecalling, japanese language proficiency Before applying for this position you need to submit your online resume . Click the button below to continue.

Overview Easyfix Handy Solutions India Pvt. Ltd. is seeking a dynamic and customer-focused Client Servicing Executive to join our team at our office in Sector 44, Gurugram. The ideal candidate will have a passion for delivering exceptional customer service, a positive attitude, and the ability to manage and resolve client issues efficiently. This role involves maintaining relationships with clients, ensuring smooth service delivery, and supporting the organization in achieving its business objectives. Before applying for this position you need to submit your online resume . Click the button below to continue. About EasyFix Handy Solutions India Pvt Ltd Easyfix Handy Solutions India Pvt. Ltd. is a market leader in providing professional handyman and maintenance services across India. We pride ourselves on delivering reliable and efficient service to our clients. Joining our team means being part of a growing organization that values customer satisfaction and fosters a positive and rewarding work environment.

Overview Job title: Homecare Nurse (Speciality Care) Reporting to: Administratively: Service Delivery - Manager and Functionally: Nursing Officer Department: Service Delivery Location: All Locations Job purpose: To deliver high quality nursing care to all patients at all times and to behave at all times in a professional manner that upholds the reputation of Apollo Homecare. Roles and responsibilities: Clinical To maintain professional standards of competence in line with current best nursing practices. To ensure that all care needs for each patient are met in accordance with the care plan. To ensure that all patient care is delivered in accordance with company documented clinical standards. To ensure that all relevant information relating to a patient s care or treatment is recorded accurately. To communicate with the referring clinician in a timely and professional manner To maintain close liaison with other healthcare professionals as appropriate Specialty Care Basic Assessments /Vital monitoring - Temperature, Pulse, Respiration, BP, SpO2 Monitoring. Meet Hygienic & Nutrition Needs. Ambulation and Exercises -Position change, Assist in Mobilization & ROM exercises. Psychological Support & Diversional therapy. Prioritize nursing care for assigned patients, based on assessment data or identified needs. Oxygen Therapy - BI-PAP/CPAP Management, Tracheostomy care, Nasal Cannula/Face Mask. Nursing Procedures - Steam inhalation, Nebulization, Oral/ Nasal/ET Suction, BLS, catheterization, Ryle s tube insertion, etc. Medication Administration - Oral Medicine, SC, IV, IM Injection, IV fluids, IV cannulation through gastric tubes, or by other methods. Advanced Assessment & Preventive Care - Performs risk assessment, follow strict infection control measures- CAUTI/CLABSI/SSI. Specialized Services - Chemo Port dressing, PICC line dressing, Colostomy, Urostomy, Care of Dialysis patient, administer medication through syringe pump, GCS Monitoring, CVP Monitoring, pain management, Bed sore management, Emergency Drugs & High Alert Medication, Ventilator case Management, Management of Drains, Care of Death. Qualification: Education: DGNM/B.Sc Nursing Experience: 1-5 yrs of Bedside Clinical Activities. Other required Skills: The ability to work unsupervised Good communication skills Ability to Make Decisions and Solve Problems The ability to work as a flexible member of the team The ability to be motivated and proactive and to respond positively to new challenges The ability to present a professional image at all times Tagged as: #anm #gnm #bscnursing #nursing #homecare #homecarenurse Before applying for this position you need to submit your online resume . Click the button below to continue.

Role Purpose The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and maintenance of a skilled team of all delivery resources for the client. Do Oversee and manage service delivery by meeting all contractual/ SLA commitments Contract compliance & adherence Ensure all SLA parameters are met in the account Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review all projects in the account on various delivery parameters to ensure quality delivery as per budget and timelines Ensure that the service credits, performance incentives, penalty and penalty waivers are incorporated in the invoices Delivery governance across the accounts/projects Lead delivery teams to understand customer goals and key performance metrics and their thresholds for each project Ensure that the project performance parameters stay green for all accounts Monitor and review delivery dashboards/ MIS across accounts to track progress, forecast performance and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal/external stakeholders & senior leadership Ensure regular invoicing as per the contract terms and condition and performance Technical and/or Operational Issue Resolution Manage and resolve complex project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Acts as an advisor to service delivery managers to meet schedules or resolve technical or operational problems on a daily basis Acts as point of escalation for issues not resolvable by the service lines. Escalate issues with financial implication on the account to Account Head and other senior stakeholders Acts as an advisor to service line managers to meet schedules or resolve technical or operational problems Resource Allocation & Retention Ensure effective transition from the client with the well documented and clear process understanding along with the right manpower requirements with requisite skill and training to undertake delivery Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Responsible for establishing, leading and maintaining a skilled team of all delivery resources for an account on a daily basis Plan training batches to backfill client deliveries during crucial periods Ensure retention by offering relevant trainings and certifications of all allocated resources Ensure Process Excellence Partner with the assigned black belt for the account on regular basis to get feedback on account performance Prioritize and drive initiatives for continuous improvement to improve top line revenue and bottom line margins Present the business case for such initiatives to the clients to get their buy-in if required Drive and implement structured cadence around quality, both process and transactional. Conduct periodic meetings with clients and delivery teams daily status updates, service level requirement reviews, continuous improvement, change control and other informal meetings to share focus points, progress and successes. Contribute to revenue and profitable growth by ensuring the agreed revenue targets are met and by identifying opportunities in the form of new and/or adjacent work in the assigned account Ensure excellent service delivery of all products and solutions to achieve approved margin targets on assigned accounts and is targeted to improve account profitability. Regularly monitors and reports on financial health of the account and remedies any financial misses or anomalies Contribute to the revenue growth of the account by supporting the Account Head through new opportunity identification for deployment of new technology, growth solutions and services within the existing account/client Recognizes business needs and determines if our portfolio offering may be an appropriate solution Qualify and prioritize new opportunities in the funnel in the form of adjacent work in existing accounts Serve as the primary relationship owner for an assigned group of top tier client accounts with responsibility for retention and growth Prepare implementation plans and ensure efficient client on-boarding; present content strategy and annual delivery plan Partner with the process excellence team to incorporate and drive key Wipro initiatives and priorities in the account strategy such as Digital, Automation etc. Set direction for the team, track progress against targets through regular cadence calls and course correct as required Partner with the WFM, Hiring & HR team to ensure optimal resource allocation and maintenance of a ready skilled team of resources to avoid leakages and revenue loss Develop, manage and leverage relationships in account to build customer centricity Identify key stakeholders/ decision makers in client organization and develop and strengthen relationships with them Interact and engage with the client leadership to communicate and update progress against account plan, project delivery etc. Drive and attend Steering Committee meetings or Client Review meetings to regularly review project dashboards, discuss and resolve escalation points and course correct as required for high customer satisfaction and better quality of experience Act as client advocate and work with internal departments to ensure that client needs are understood and satisfied Liaise between the customer and internal teams Drive Delivery Transformation through automation and innovation focus Create and drive automation charter and related initiatives within account client (wherever applicable) Drive deployment of automation led solutions and service improvements to deliver value added services to the clients Build focus on and drive deployment of next generation hyper automation initiatives in coordination with Holmes team to enhance productivity, quality and speed of delivery Lead, develop and drive new ways of working (EOT, Digital, Agile etc.) and its capabilities within the account to improve quality, delivery speed and productivity parameters Mandatory Skills: Microsoft Power Platform for M365. Experience: 8-10 Years.

Job Description - POSITION SUMMARY Job Title Virtual Service Manager Reports To Team Leader/Manager Function To manage and enhance customer relationships and service delivery for Current Account and Savings Account holders through various channels, ensuring satisfaction, retention and compliance with banking standards. Current Grade Assistant Manager Contact Centre Location Mumbai JOB PURPOSE Handling Affluent base customers mapped in the portfolio (Map Book) Responsibility Areas - Overall Job Description: Know your customer and business model Co-ordinate with internal departments to resolve the customer issues promptly. To ensure personalized service & end-to-end resolution is offered to Clients. Generate revenue by cross sell of products and engaging customer. Educate client on using the account and ask him to fund account and maintain AMB Promote registration and usage of Net Banking / Mobile App service Educate Client about Fixed Deposit ROI and book FDs Check with client on requirement for upgrade on Debit card Ensure compliance with contact centre and regulatory guidelines and internal service quality standards. Calling objectives may vary as per the business requirement PREFERRED SKILL SET Educational / Professional Qualification Bachelors degree in Banking and Finance or related field Strong understanding of CASA products, Fixed Excellent in verbal and non-verbal communication skill Problem solving and analytical skills Technical Knowledge Proficiency in MS Excel, Power Point and Word Work Experience (in yrs) NA Forward Your CV on the mentioned mail id. (tanvi.kitlekar@indusind.com)

Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments Conduct Incident and Major management training and spread awareness Monitor the effectiveness of the IT Service Management tool and ensure it is aligned to the process execution KEY SKILLS AND COMPETENCIES Excellent people management and operational skills Ability to interact with all levels of the Customer and IT provider organization Good presentational skills Effective communication skills Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business issues ITIL Foundation Level Training or knowledge required, preferred ITIL SO intermediate certification 5-8 years of experience in IT Service Management Mandatory Skills: ITIL Change Mgmt. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Microsoft Dynamics365 Cloud Admin. Experience: 1-3 Years.

The position is with the Communication BU and you would be responsible for supporting our business operations and sales analysis. The role demands sales business intelligence, reporting and analytics skill. Through sales reporting and analytics, the team provides visibility into the BUs sales pipeline, integrating information from sales, customer and financial sources for a complete and detailed overview of the sales performance. Role description Driving BU initiatives across the entire spectrum of internal operations. Analyze internal operations metrics and proactively project findings to the BU leadership team along with strategy/guideline for reigning in the outliers. Executing the above guidelines/strategies to better adherence to business processes. Interpreting financial and operational reports and providing a consolidated view of the business trajectory for the quarter. Help empower customer relationships by ensuring profitable performance of business operations and driving excellence in internal processes. Execute cost benefit interpretation of internal programs. Mentoring, managing and leading the sales operations team. Competencies Ability to work collaboratively across business functions and leadership role. Ability to negotiate within a matrixed organizational structure. Strong Program Management experience Ability to manage and lead to connect with senior management team Education and Experience: - Previous program management and business operations exposure. - Should have strong execution & analytical skills. - Education qualifications - Engineer / MBA. team. - Ability Mandatory Skills: Project Management.: Experience: 8-10 Years.

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion Bring in Service improvements to improve the overall Process maturity KEY SKILLS AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Effective Communication skills Mandatory Skills: Organizational Change Management.: Experience: 8-10 Years.

Role: The purpose of the role is to ensure effective implementation of transition tasks for client/account as per the transition plan. Do: Ensure effective transition as per project plan and timelines Implement transition plans and register new transitions - calendar and spreadsheet on the system Ensure transition tasks are in line with transition plans, as directed by the Transition Lead/Manager Ensure timely setup of relevant internal tools/products for the account to ensure proper program execution Confirm resource assignment for each transition and share details to finance to ensure correct setup of billing accounts Schedule required meetings as directed by the Transition Manager and document meeting minutes Conduct data extraction of hours spent per transition and tracking against planned budget Assist the transition lead in the assessment of technology transition proposals as and when required Support the transition lead to identify and characterize risks associated with the transition transfer project and determine steps needed to mitigate the risks Assist Transition lead with reviewing, identifying and assessing emerging requirements, technologies, capabilities, concepts, tactics, and teaming relationships in areas related to technology transition and transfer Interacting with various stakeholders and functional heads to articulate needs, identify, raise and drive closure of issues Prepare timely and accurate reports and dashboards as required by the stakeholders Develop and maintain dashboards, project progress and reporting in line with the standards of transition methodology and business needs Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) Track and follow up with relevant stakeholder for timely updation and data management of transition parameters Maintain appropriate records of transition efforts, both successful and unsuccessful, to support overall program evaluations and lessons learned efforts Coordinate, draft, compile and prepare staff material, presentations, letters, memorandums, reports, or other documents related to the transition Stakeholder management Coordinate transition application efforts with appropriate stakeholders, and others who have a critical interest in or decision authority over the proposed transition Provide timely assistance in case of an escalation and support resolution of escalations/ issues Mandatory Skills: Transition Management. Experience: 8-10 Years.

About The Role Job Role Manage the Service Scores of the branch Responsible for management of day to day operations of the branch. Ensuring strict adherence to compliance, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirements MBA/Graduate Minimum work exp. 4 years Customer service oriented People Management skills Good communication abilities Ability to guide and monitor his/her reportees

About The Role J ob Role Manage the Service Scores of the branch Responsible for management of day to day operations of the branch. Ensuring strict adherence to compliance, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirements MBA/Graduate Minimum work exp. 4 years Customer service oriented People Management skills Good communication abilities Ability to guide and monitor his/her reportees

Do Produce and maintain an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business Provide advice and guidance to all other areas of the business and IT on all capacity- and performance related issues Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing the performance and capacity of both services and resources Assist with the diagnosis and resolution of performance- and capacity-related incidents and problems Assess the impact of all changes on the Capacity Plan, and the performance and capacity of all services and resources Ensure that proactive measures to improve the performance of services are implemented wherever it is cost-justifiable to do so Monitoring patterns of business activity and service level plans Influencing Demand Management, in conjunction with Finance Management as appropriate Decide which components needs upgrade at what time and calculate the cost Mandatory Skills: ITIL Capacity Management Experience: 5-8 Years

Position NameNational Lead Account Servicing, Wholesale Banking Department Wholesale Banking Service Delivery Location Vikhroli, Mumbai Number of Positions 1 Reporting Relationships M8/SVP Service Delivery and CX Position Grade M6/M7 (DVP/VP) - Account Servicing Role of National Lead for Account Servicing Supervise Team Leaders across 5 regions, 10 offices throughout India, 50+ Team members servicing clients and RM"s Serve Corporate and Wholesale banking clients by facilitating opening of various types of Current Accounts for all constitutions, including special accounts like Escrow, RERA, Nodal, etc. Manage collection of documents, verification and timely processing of Account maintenance requests like signatory management, KYC/Re-KYC, Term deposit requests, etc. through respective RPC"s. Responsibilities Ensure timely and accurate completion of all account opening functions, provide excellent customer service, fulfill requests end-to-end, and resolve customer issues effectively. Provide a monthly report on metrics while addressing team challenges and celebrating successes. Conduct periodic location wise service reviews to ensure quality service to both internal and external clients Maintain a robust processing environment with effective controls, empowering the team to offer client solutions within the established policy framework Ensure compliance with regulatory guidelines, company policies, and processes and facilitating smooth audits at all times. Monitor customer satisfaction and service levels closely, driving necessary process improvements Coordinate with stakeholders and clients to address process gaps or issues Keep process documents updated and ensure regular reviews Manage queries, issues, escalations and audits effectively Job Requirements: Post GraduateMBA with 10-12 years of team leading experience in Account Opening, KYC guidelines, Account Maintenance and related Wholesale Banking products Skills: An Account Servicing National Lead, who oversees team leaders, should effectively lead the team, achieve service levels, ensure compliance, and continuously enhance the efficiency of the account servicing process Here are some key skills required for this role Leadership Skills: Ability to inspire, motivate, and guide team leaders and their teams towards achieving goals. Regulatory KnowledgeFamiliarity with relevant regulations and compliance requirements related to account opening processes. Customer Service OrientationUnderstanding the importance of customer satisfaction and the ability to address client needs and concerns effectively. Communication Skills: Strong verbal and written communication skills to convey information clearly and effectively to team leaders, clients, and other stakeholders. Interpersonal Skills: Ability to build and maintain positive relationships with team members, clients, and other departments. Organizational Skills: Proficiency in managing multiple tasks, prioritizing responsibilities, and ensuring that deadlines are met. Problem-Solving Skills: Ability to identify issues, analyze situations, and develop effective solutions quickly. Analytical Skills: Capability to assess data and metrics related to account openings and team performance to make informed decisions. Training and DevelopmentSkills in coaching and mentoring team leaders to enhance their performance and professional growth. Technical ProficiencyKnowledge of software and tools used in account management and data analysis, as well as the ability to adapt to new technologies. Strategic ThinkingAbility to develop and implement strategies that align with organizational goals and improve account opening processes. Conflict ResolutionSkills to manage and resolve conflicts within the team or with clients in a constructive manner. Time ManagementAbility to manage one"s own time and the time of team leaders effectively to maximize productivity. AdaptabilityFlexibility to adjust to changing circumstances and the ability to lead teams through transitions. Performance ManagementSkills in setting performance metrics, data evaluation, reviews and providing constructive feedback to team leaders.