Virtual Service Manager

2 - 7 years

2 - 4 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Know your customer and business model
  • Co-ordinate with internal departments to resolve the customer issues promptly.
  • To ensure personalized service & end-to-end resolution is offered to Clients.
  • Generate revenue by cross sell of products and engaging customer.
  • Educate client on using the account and ask him to fund account and maintain AMB
  • Promote registration and usage of Net Banking / Mobile App service
  • Educate Client about Fixed Deposit ROI and book FDs
  • Check with client on requirement for upgrade on Debit card
  • Ensure compliance with contact centre and regulatory guidelines and internal service quality standards.

PREFERRED SKILL SET

  • Bachelors degree in Banking and Finance or related field
  • Strong understanding of CASA products, Fixed
  • Excellent in verbal and non-verbal communication skill
  • Problem solving and analytical skills

Technical Knowledge

(tanvi.kitlekar@indusind.com)

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Indusind Bank logo
Indusind Bank

Banking and Financial Services

Mumbai

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