16 Cross Sell Jobs

Providing complete information about the product to the customer. Solving all product or service related issues of the customers. Preparing the Customer Service Guidelines Keeping a Record of the Customers Salary up to 35000/- Call @ Nancy 7470918234

About Info Edge: InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. Business: 99Acres 99acres.com is India’s leading real estate classified portal (Launched in 2005), is the fastest growing business. Given the fact that real estate was the largest category for advertisements in the print media the potential for online real estate classifieds as a business is immense. Today, with a traffic share of more than 50%, 99acres is the clear leader amongst six major players. Job Description: Selling online property advertisements / branding solutions to clients by assessing their business Requirements. Designing email campaigns to spread awareness of new products / Projects launched in the assigned region. Managing portfolio of existing accounts with multiple business unit. Achieving sales targets through focus on existing clients in the assigned territory. Making proposals and presentations to clients with a precise display of their visibility when placed in the online space. Handling complete sales cycle ensuring committed deliveries and campaigns focus on renewals. Building and managing strong relationships with clients and helping product with continuous feedback. Other Details: This is a Field Sales role Candidate should be comfortable travelling

Core Competencies (Mandatory) New Sales - Must have previous experience in selling SaaS based solutions to the clients in Retail/FMCG Sector- Experience in managing Analytics & AI based services. - Core competencies should include presentation skills, pitching SaaS based solution to senior managers and Proposal Development/Writing.- Identifying client requirement and ability to match client need with suitable product offering. - The candidates will be required to manage the complete Sales process including presales skills, lead generation, cost & pricing preparation, negotiation, closure and deal management. Client Relationship Management & Business Growth: The salesperson will be required to onboard and manage customer delivery for the first 6- months and ensure complete customer satisfaction. Key competencies should include:- Customer Delivery Management, - Account Management, tracking case/business inflow, Pipeline creation, Renewal of expiring customer contracts to ensure business continuity, Upsell & Cross-sell Sales Management: - A must to ensure productivity and reporting. These skills will include: - Regular Account Review - Reporting via CRM Tools - Sales pipeline management, sales forecasting & sales projection - Managing Service Level Agreement- Delivery accuracy gaps, Market Analysis and Commercial/Competitive Analysis.The right candidate will be required to work towards meeting the assigned revenue growth targets and must have a proven track record of achieving revenue goals in past roles. Required Skill set: - Self-driven and goal oriented. - Leading a Team: Must have team handling experience and should be able to mentor and motivate the sales team to meet the desired sales targets.- Experienced in handling the communication with Senior management at the client side.- Stakeholder management skills- Proven ability to negotiate- Experienced in implementation of business development strategies- Conflict resolution - You will be responsible for boosting win rates and delivering thorough reporting both within and outside of the CRM systemYou will thrive in our organization if you are a collaborative team player, driven and enthusiastic, with a passion for exceeding expectations and achieving remarkable progress.

Job description for Customer Success Manager Zwayam Hire The Customer Success team of Zwayam is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Zwayam’s customers. You will have responsibility for partnering with a set number of assigned accounts, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value out of their investment on Zwayam. The Customer Success Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers. As a trusted advisor, the CSM will build a track record in customer success through superb communication and extensive knowledge of the Zwayam Hire® platform to ensure optimum leverage for the business requirements through usage of Zwayam’s key features. The CSM is would strive to become the go-to person for the customer for any event, process and optimization related to the Talent Acquisition function for their organization. As a Customer Success executive, your role is focused on managing relationships with our newly onboarded clients. You will also be responsible for ongoing care and growth opportunities. The role will require an Customer Success Executive with exceptional project management skills. You will be expected to feed into the continuous improvement of our process, products, and service to Partnerships and Clients as we scale. You will work closely and cross-functionally with all teams across the business including sales, data insights, compliance, and engineering. Educate customers on how existing and new product features/functionality will contribute to the growth of their business. Be the Voice of the Customer & a Product and Company advocate at the same time. Handle and respond to customer queries and requests. Develop an intimate understanding of your customers’ business. Enlighten our customers with insights gleaned from their own data and industry trends. Ensure customers get maximum value from Zwayam by leveraging full platform functionality. Liaison between your customers and the internal Zwayam team. Interact with clients to understand their specifications. Create and educate customers on best practices. Empathy towards the customer. Role: 5+ years of experience in Customer Success or Customer Service in a SaaS company Understanding of recruitment processes and experience in recruitment domain is an absolute must. Excellent organizational skills and ability to juggle multiple projects at any given time. Great problem-solving skills, taking a consultative approach to find the best solution. Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users. Comfortable giving presentations to groups of any size. Comfortable in Microsoft tools like excel and PowerPoint. Knowledge of SQL, Rest API, JSON, XML, Programming Languages are an added advantage. Impact Expected: You would be an expert in the Zwayam Hire® platform features & functionalities. You would be a consultant for the customer for any integration capabilities of Zwayam with other tools/ platforms in the Talent Acquisition space. You would own the renewal & expansion for a set of customer. You would secure referrals and advocacy collaterals from your customers. Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.

Job Purpose : Assist Cross-Sell Credit in achieving superior portfolio quality through a range of initiatives Description : PL Eligibility Base preparation (SQL) Portfolio Risk segmentation through Decision Trees and other ML (Python) PL Portfolio quality improvement through specific Credit Actions Process Quality (end-to-end customer journey) documentation, deviations tracking, change implementation PL Portfolio review and MIS Functional Competencies : Strong Analytics background (Tableau dashboards, ML modeling) Very Strong with data tools: XL, SQL, python Good understanding of lending, credit risk Exposure to MIS, performance tracking Willingness to learn

Dear Job Aspirants, Greeting from IndusInd Bank HR Team !!! Objectives of this role : 1. Serve customers by managing documents, information, and financial transactions in an organized, efficient, and secure manager. 2. Build awareness of new products and services and identify customer needs to capitalize on the business referral opportunities. 3. Meet and exceed bank services standards greeting and acknowledging each customer to make them feel welcome, while complying with bank procedures and security protocols. 4. Work with other tellers as a team to complete daily tasks while demonstrating respect and professionalism, being prompt and supporting management as needed. Responsibilities: 1. Handle transactions for customers, including check cashing, deposits, withdrawal's, transfer's, loan payments, cashier, checks, and opening and closing of accounts. 2. Identify customer needs, provide information on new products and services and direct customers to branch representatives as needed. 3. Track, record, report and store transactional information and special requests. 4. Provide a high level of customer services. Required skills and qualifications: 1. Any graduate with prior cash handling experience. 2.Excellent communication , customer - service, and time- management skills. 3. Strong dedication to accuracy and efficiency 4. Aged below 30 5. Must to have banking experience with customer service and operation knowledge Please note both the profiles require you to be flexible with Sales and Operations and relevant candidates will be considered. Hence individuals looking for exclusively operations role may not attend the interview. Venue Details : Contact Person : Sourabh Sandeep Time : 10.30 am to 4.30 pm Date : 17th May' 2025 Location : Across Pune Regional Office, IndusInd Bank Limited : 3rd Flr, Suyog Platinum, Naylor Road, Next to Hotel Conrad, Pune 411 001 . Since we have multiple openings across Pune, you can come along/ refer this opportunity to your friends/colleagues who are suitable for the role and might be looking for a job. Regards, Team HR IndusInd Bank

Job Purpose: This role will be responsible to lead the design and execution of credit strategies for cross-sell personal loan programs. The role requires a strong background in retail credit risk, data-based decisioning, and exposure to NBFC or fintech ecosystems where digital origination and alternate data play a key role. The role requires to completely own the Cross-Sell personal loan programs and take continuous actions to improve Portfolio Quality. Key Responsibilities: Own and drive credit policy design for cross-sell personal loan programs, targeting existing customer bases from internal or partner channels Analyze customer behavior, repayment history, and alternate data to develop segmentation and eligibility strategies Define and continuously refine scorecard-based or rules-based underwriting logic to balance risk and growth Collaborate with Product, Analytics, and Tech teams to embed policies into digital journeys and decisioning engines Monitor portfolio performance metrics approval rate, delinquency, roll rates, loss rates across different cohorts and channels Work closely with credit bureaus and data providers to leverage external insights for better underwriting Ensure policy compliance with regulatory guidelines and internal governance standards. Conduct regular risk reviews and present findings to management and credit committees Job Requirements: Postgraduate in Finance, Economics, Statistics, or related field. Professional Certifications FRM / CFA is desirable 8-12 years of experience in credit policy or risk management, preferably in NBFCs, FinTechs, or digital lending platforms. Have 3+ years of people / stakeholder management experience Experience in cross-sell or pre-approved loan programs is highly desirable. Exposure to digital lending platforms, API-based underwriting and rule engines. Experience with co-lending models or embedded finance Strong knowledge of unsecured lending products, especially personal loans. Hands-on experience with credit policy formulation, scorecard management, and risk-based pricing. Familiarity with bureau data (CIBIL, Experian, CRIF), alternate data sources, and credit decisioning tools. Analytical mindset with proficiency in tools like Excel, SQL, Python, or SAS. Ability to work in fast-paced environments with cross-functional collaboration. Strong Analytical, Interpersonal and Convincing skills Exceptional written and verbal communication skills

Job Purpose: This role is responsible for generating revenue through building and maintaining healthy business relations with existing customers, ensuring maximum customer satisfaction by achieving delivery & quality norms. Key Responsibilities: Plan, coordinate, and manage multiple programs and initiatives across channels, ensuring alignment with strategic goals. Use data and analytics to assess program performance, identify trends, and drive continuous improvement. Develop and maintain dashboards, KPIs, and reports to monitor program health and communicate progress to Management. Identify risks and issues proactively, and implement mitigation plans to keep programs on track. Optimize resource allocation, timelines, and processes to improve delivery efficiency. Responsible for design & deployment of Contest, Campaign, Rewards & Recognition payout / incentives schemes Liaison with all Stakeholders Credit, Risk, Finance, Marketing, Sales, Customer Experience and Operations teams in strategic as well as operational matters Execute projects across initiatives like customers experience, process improvement, vendor empanelment etc Monitoring performance of team members to ensure efficiency and meeting of individual & group targets Job Requirements: Graduation/ MBA 8 - 12 Years experience in Banking / Financial Services Drive and initiative, strong commitment, ability to take ownership High level of integrity, professionalism and attention to detail Exp in handling various channels Strong Analytical, Interpersonal and Convincing skills Exceptional written and verbal communication skills

Role & responsibilities Will be responsible to manage a team of 60-70 people along with TL's reporting to the same Will be responsible to manage hardcore telesales process Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Insurance Sales (Health/Motor/Life) Establish & Manage Relationships / Engagement with the Clients. Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities To monitor and document the work schedule of staff and absences. Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates Ensure that all audit-related issues are brought to a close Identify and drive continuous improvements and initiatives in process Coach & mentor Team lead so that they are able to manage their teams better To ensure that all internal customer queries are followed up on a timely basis Collaborate with internal teams. To be the Key contact for all problems and queries with specific business assigned. Desired Skills and Experience- Must have experience into managing a telesales team of 50-60 people Must have onpapers experience as a AM Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring Insurance (Health/Motor) Sales Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to lead employees on their team to performance of the Performance Criteria Demonstrated language fluency in English and Hindi Interested candidates can share their updated resume at Kirtichauhan@policybazaar.com

Role & responsibilities Account Manager Role- 5+yrs of work experience Objectives of this role Serve as the main point of contact in all matters related to client concerns and needs Build and strengthen client relationships to achieve long-term partnerships Work with offering head and internal teams to develop strategic marketing plans and ensure KPIs are being met Develop a thorough understanding of our service offerings to better upsell and cross-sell to clients Responsibilities Handle inquiries and requests from customers and address their needs Stay on top of accounts, making sure they receive services that are within their budget and meet their needs Meet regularly with other team members to discuss progress and find new ways to improve business Generate progress reports for clients and senior leaders within the organization Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly Required skills and qualifications Previous 2 to 3 years of experience at reputed marketing/digital agency Strong written and verbal communication skills Excellent organizational skills and attention to detail Perks and benefits Hybrid model- from Noida Sec 63 Complementary meal facility at office

Role & responsibilities : Execute cross-sell strategies for existing and new customers across diverse product portfolios. Collaborate with sales, product, and marketing teams to identify opportunities for cross-selling. Monitor and analyze customer data to identify trends, gaps, and opportunities for product offerings. Manage and optimize customer journey mapping to enhance cross-sell performance. Track and report cross-sell performance metrics to senior management. Maintain relationships with key stakeholders to ensure effective cross-functional collaboration. Regularly review and update cross-sell programs based on customer feedback and market conditions. Work with the CRM team to leverage technology for automation and enhanced customer targeting. Candidates who is currently from Sriperumbudur/ Sunguvarchatram can also apply

Branch Internship Trainee Associate Will be Trained is a training program at Muthoot Branches on job Training of both practical and theoretical knowledge provided throughout the Internship. Roles and Responsibilities Handling Walk-ins Enquiries and Supporting Customers at Branch for KYC and Documentation up keeping Customer services and Orientation In-house Cross sell of canvas of products (Only inside Branch) Interest collection calling and informing need updated on callings to Existing Customers and Few Backend work at Branch Prospecting and identifying new leads and pitching to the clients. Providing client service to existing customers.They are required to manage all aspects of customer relationships

Job responsibilities Develop and maintain strong relationships with customers, by doing regular health checks and becoming a trusted advisor for their needs and interests. Write Monitor and track customer usage of our products or services, identifying areas for improvement and providing recommendations. Assist Deliver ongoing training and support to customers, ensuring they have the knowledge and tools they need to achieve their goals. Implement Collaborate with internal teams to develop and implement strategies to improve customer satisfaction and retention Use Handle and resolve customer issues in a timely and efficient manner, escalating issues as needed to ensure quick resolution Contribute t Provide regular reports on customer activity and feedback to internal stakeholders, including leadership teams and product development teams. Conduct regular check-ins with customers to understand their evolving needs and ensure they are receiving exceptional services. Skills Bachelor's degree in business, engineering, or a related field. 3+ years of experience in Customer Succes/Service Experience in working with the US/International customers and time zones. Excellent communication skills, including the ability to listen actively, build rapport with customers, and explain complex concepts in simple terms Strong problem-solving and analytical skills, with the ability to identify issues and develop effective solutions. Ability to work independently and as part of a team in a fast-paced, dynamic environment. Qualifications Bachelors degree (or equivalent) in computer science. 3+ years of experience in Customer Success/Service.

Tele Banking Executive is responsible to to engage with New to Bank + Existing customers of the Bank to service and provide product interventions with relevant offers for all Core objectives of the channel & further Cross Sell Up Sell other Products of the Bank Other engagement interventions across business objectives will include: Activation, Retention, Service, Winback Merchants through various interventions

Lead generation through bank branches. Build and maintain relationships with bank staff. Train bank employees on insurance product. Provide post-sale support and ensure customer satisfaction.

Responsibilities: To increase business by deepening existing client relationships with cross-sell/upsell opportunities Organizing customer meets/workshops/promotional events involving presentations & webinars Providing clients with information on new and existing products and schemes by keeping oneself updated on the financial markets & products Client on-boarding, Account opening, Portfolio review & reporting, prepare MIS and relevant reports. Maintain customer contact and handle service issues & customer queries Products Offered: Mutual Funds, Insurance, Loan Against Securities (LAS), Bonds, etc. Business Targets: Achievement of sales targets for various financial products Eligibility / Qualification: Graduate or a Postgraduate with experience of 1-3 years. Experience in Mutual Funds and Insurance domain will only be considered. NISM Series V-A Module certified or willingness to undergo certification sooner. Understanding of Financial Market and related aspects. Location: Dombivli (base location) catering to Mumbai (predominantly Thane)