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Digiads Media
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TOP MNC's CSR International BPO VOICE & CHAT Malad & Thane Mumbai(WFO)

TOP MNC's CSR International BPO VOICE & CHAT Malad & Thane Mumbai(WFO)

Digiads Media

1 - 6 years

3 - 4 Lacs

Mumbai Suburban Thane Mumbai (All Areas)

Posted:4 hours ago| Platform:

Apply

Skills Required

Fluent English Customer Support International Process International Voice Process International BPO Blended Process CSR Voice Process US Process Australian Process Domestic BPO Customer Care International Voice Us Voice Process UK Process Domestic Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

CSR International Process (Voice Chat & Blended Process) EasyJet | Airbnb | PayPal | FIS | JP | NRE

To Apply, its required to submit the Google Application Form (Dont Skip Its Mandatory) : https://forms.gle/krZV2DcPAyJ1687D9

*Locations:* Malad & Thane *Processes:* Voice, Chat & Blended (Majorly Voice)

EasyJet | Airbnb | PayPal | FIS | JP | NRE

For Companies: Teleperformance, Tech Mahindra, Concentrix, Eclerx

Eligibility Criteria:

*Graduate Freshers & Experienced* Welcome

*Undergraduates* Must have minimum *6 months of BPO experience*

*Fluent English Communication* *Mandatory*

*Salary Details:* * *International Process:* 25,000 35,000

English Communication is must

Educational Qualification - Graduation - Freshers Welcome ( Good English is must)

Experience Required - International BPO Preferred

Work Location - Malad & Thane (Mumbai Locations)

Work From Office - In office Mode

Roles and Responsibilities

Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
Provide accurate information on products/services to customers through effective communication skills.
Manage multiple tasks simultaneously while maintaining high levels of accuracy and efficiency.
Escalate complex issues to senior team members or supervisors when necessary.

Desired Candidate Profile

0-5 years of experience in BPO industry with expertise in CSR (Customer Service), Customer Care, Customer Handling, Customer Relationship management.
Bachelor's degree in Any Specialization
Strong knowledge of Voice Process, Solving Queries, Customer Management, Complaint Handling, Customer Complaints, Customer Service Management, Customer Satisfaction Index.

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