2744 Service Delivery Jobs - Page 27

: Job Title: Project & Change Execution Manager LocationMumbai, India Corporate TitleVP Role Description You will be joining the Corporate Bank - Relationship & Transaction Management (RTM) Projects & Processes team. The Projects and Processes team are responsible for driving transformation, continuous improvement, risk remediation and talent and knowledge management across RTM. You will work with management across Corporate Bank and partners to address top priorities by driving collaborative thinking and strategic change. Together with the project teams, you will lead and execute high impact initiatives, in partnership with stakeholders globally. The Corporate Bank (CB) Know Your Client (KYC) Transformation is a team within RTM Projects & Processes function, responsible for delivering front-to-back KYC change programs across the Corporate Bank front office, in order to deliver enhancements to the Corporate Bank business and clients KYC experience, ensure effective risk management and defining & executing Corporate Bank KYC strategy What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Responsible for driving key initiatives on behalf of Corporate Bank globally: Work closely with key senior stakeholders across the Corporate Bank (Cross Product), Technology, Anti Financial Crime (AFC) and KYC Operations to establish and deliver high profile & key change initiatives globally Drive program governance structure with clear sponsorship and engagement from the various functions at senior management and operating levels across all 3 LoD (Lines of Defense) Prepare & present crisp summary statuses for internal and external stakeholders, e.g. Corporate Bank / RTM global management, and governance forums Ensure project success from conception to final implementation Able to handle multiple complex analyses, and formulate tailored recommendations in a structured, management-oriented way Define project-solving procedures to be used Develop professional working relationships with colleagues including coaching/mentoring of junior team members, the business and respective supporting teams. Your skills and experience At least 12 years of proven experience in the corporate/investment banking domain, program management, transformation and risk management Strong leadership and management abilities to lead front-to-back transformation and risk / regulatory programs and to engage with senior stakeholders Proficient understanding of the products, services and systems for Corporate Bank Prior experience in KYC (Know Your Client) or regulatory/compliance projects advantageous. Keeps client centricity & efficiency at the heart of every decision. Excellent analytical capabilities and conceptional thinking with aptitude in decision-making & problem solving Highly motivated to drive change, self-reliant and structured way of working with high willingness to take responsibility, and ability to deliver highest level of quality under time pressure Ability to detect and trouble-shoot issues with a high attention to detail. Able to build & maintain strong relationships with stakeholders Strong team player, able to work in virtual global teams and in a matrix organization Excellent communication skills (written / verbal) How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Technology/ Subject Matter Experience: Private Cloud/VMware vRealize Suite Keywords: Private Cloud, vRealize Suite, vRA, vRO, vRB, vRLI, Orchestrator Roles and Responsibilities: Extensive hands on experience with the vRealize Suite - especially vRealize Automation & vRealize Orchestration Support Consultants/Architects to develop High level design and Low level design for vRealize suite. Expert in implementing vRA, vRO, Log Insight, vRealize business design as per HLD and LLD. Troubleshooting the issues popping up while implementing vRealize Suite of products. Troubleshooting vRA/vRO infrastructure for any unplanned downtime/Issues. Experience with basic SQL and Postgres database management and querying for troubleshooting purposes Experience in handling multiple vRA environments, Multi-tenancy, Fabric groups, Reservations and all vRA components. Creating Blueprints. Experience in Log insight implementation and management. Experience in vRealize business implementation and management. Practical experience in integrating with 3rd party products like ServiceNow/IPAM etc. Practical experience in third party integration using APIs, esp. REST Practical vRO workflow development expertise or scripting experience in any one scripting language. Preferable is Java Scripting, Terraform, Python Expertise in migrating the non-managed workloads to vRA managed machines. Training of new team members Mandatory Skills : VMware and vRealize Automation Certification Mandatory: VMware certified professional certification- Cloud (VCP-CMA) Certification Mandatory: VMware certified Advanced Professional Cloud (VCAP-CMA/DCV) Process/ Quality Knowledge: Must have clear knowledge on ITIL based service delivery ITIL certification is Mandatory. Knowledge on quality, Six Sigma is desired. Soft Skill Good communication, documentation, reporting Focused on quality of deliverables Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: VMWARE ARIA CMP. Experience: 5-8 Years.

Role Purpose Anaplan, Anaplan Model Builder, SQL and Integrations. Do 1) Ability to understand, interpret & normalize business processes and model requirements along with structured, semi-structured and unstructured financial datasets2) Translate business/process requirements into technical & functional requirements and use cases3) Design and build Anaplan application models to support business processes4) Build, develop and configure Anaplan lists, modules, dashboards, actions, and other model settings to meet business needs5) Transform and implement multi-dimensional structures to support business processes6) Ability to explore multiple methods for developing a model and objectively determine the best approach7) Monitor data flows to and from financial systems to ensure all data is up-to-date and accurate8) Provide hands-on training to end users on Anaplan models and processes9) Define and administer user roles and permissions in Anaplan10) Partner and build trust with different teams across the organization Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 3-5 Years.

Job Track Description Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Will acquire higher-level knowledge and skills. Develops an understanding of the company, processes, and customers. Uses existing procedures to solve routine or standard problems. Receives moderate guidance and direction from others. Functional Knowledge Requires expanded conceptual understanding of theories, practices, and procedures. Business Expertise Uses an understanding of key business drivers to accomplish work. Impact Impacts own team through the quality of the services or information provided. Follows standardized procedures and practices to achieve objectives and meet deadlines. Leadership No supervisory responsibilities. Provides informal guidance to new team members. Problem Solving Uses existing procedures and technical experience to solve problems. Interpersonal Skills Exchanges complex information and ideas effectively. Responsibility Statements Executes established benefits processes and seeks guidance from Sr. Analysts. Researches and responds to intermediate participant issues. (i.e. eligibility, calculation errors, and service delivery) Triages intermediate system issues to confirm adherence to requirements. Performs peer review on work completed by other peers. Interfaces with external client contacts to resolve day-to-day benefit questions. Reviews benefit reports, determines action required and gives direction to team members. Identifies system and process enhancements to improve process efficiencies. Mentors and coaches junior members. Performs other duties as assigned. Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

The position is with the Communication BU and you would be responsible for supporting our business operations and sales analysis. The role demands sales business intelligence, reporting and analytics skill. Through sales reporting and analytics, the team provides visibility into the BUs sales pipeline, integrating information from sales, customer and financial sources for a complete and detailed overview of the sales performance. Roles & Responsibilities Supporting Sales and Delivery operations, Manage numbers such as revenue, OB, Invoicing, Billing, COD etc. Strong understanding and knowledge of statistics and should be able to apply statistical tools in carrying out predictive analytics. Design , Execute and Manage Sales Analytics and Reporting for large enterprise for sales insights Provide actionable insights from huge volume of data (Both Structured and Unstructured) using Data Mining, Data Cleansing techniques. Analyze results and set up reports, design dashboards containing relevant KPI, measures that would enable senior management and sales force towards decision making. Business analysis, decision support and working within various reporting systems for enhanced sales execution. Communicate and provide relevant recommendations to key leadership stakeholders - Sales/Presales/Leadership through analytics while addressing real business problems/issues/challenges. Mandatory Skills: Project Management. Experience: 5-8 Years.

Role Purpose Anaplan, Anaplan Model Builder, SQL and Integrations. 1) Ability to understand, interpret & normalize business processes and model requirements along with structured, semi-structured and unstructured financial datasets 2) Translate business/process requirements into technical & functional requirements and use cases 3) Design and build Anaplan application models to support business processes 4) Build, develop and configure Anaplan lists, modules, dashboards, actions, and other model settings to meet business needs 5) Transform and implement multi-dimensional structures to support business processes 6) Ability to explore multiple methods for developing a model and objectively determine the best approach 7) Monitor data flows to and from financial systems to ensure all data is up-to-date and accurate 8) Provide hands-on training to end users on Anaplan models and processes 9) Define and administer user roles and permissions in Anaplan 10) Partner and build trust with different teams across the organization

Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc) Attend briefing before start of shift and debriefing at the end of shift Check the menu and note special instructions from the supervisor at the beginning of the day To do all MIS end place correctly before the service time to ensure agreed standards of service Provide food and beverage services in a proper manner Speak in a empathetic tone and communicate all information to his supervisor Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site Maintain a clean and neat work environment Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: Previous food handling experience in a corporate environment Excellent grooming and personal presentation Good communicator, friendly and receptive to clients needs Customer service orientation Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team

Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc) Attend briefing before start of shift and debriefing at the end of shift Check the menu and note special instructions from the supervisor at the beginning of the day To do all MIS end place correctly before the service time to ensure agreed standards of service Provide food and beverage services in a proper manner Speak in a empathetic tone and communicate all information to his supervisor Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site Maintain a clean and neat work environment Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: Previous food handling experience in a corporate environment Excellent grooming and personal presentation Good communicator, friendly and receptive to clients needs Customer service orientation Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team

Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc) Attend briefing before start of shift and debriefing at the end of shift Check the menu and note special instructions from the supervisor at the beginning of the day To do all MIS end place correctly before the service time to ensure agreed standards of service Provide food and beverage services in a proper manner Speak in a empathetic tone and communicate all information to his supervisor Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site Maintain a clean and neat work environment Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: Previous food handling experience in a corporate environment Excellent grooming and personal presentation Good communicator, friendly and receptive to clients needs Customer service orientation Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team

Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc) Attend briefing before start of shift and debriefing at the end of shift Check the menu and note special instructions from the supervisor at the beginning of the day To do all MIS end place correctly before the service time to ensure agreed standards of service Provide food and beverage services in a proper manner Speak in a empathetic tone and communicate all information to his supervisor Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site Maintain a clean and neat work environment Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: Previous food handling experience in a corporate environment Excellent grooming and personal presentation Good communicator, friendly and receptive to clients needs Customer service orientation Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team

Pre-Opening & Setup Phase Oversee the setup, implementation, and operational launch of Front Office & Housekeeping for new properties. Ensure all SOPs are established, documented, and strictly followed, aligning with brand standards. Work closely with project and procurement teams to ensure the right infrastructure, materials, and technology are in place before opening. Recruit, train, and onboard Front Office & Housekeeping teams, ensuring operational efficiency from Day 1. Conduct trial runs, mock stays, and soft openings to identify and resolve operational gaps before official launch. Act as the troubleshooter, ensuring smooth pre-opening execution before transitioning to the next project. Operational Execution & Compliance Implement and enforce Front Office and Housekeeping SOPs, ensuring consistent service delivery across multiple locations. Work with IT teams to set up PMS, housekeeping software, and guest feedback systems. Set up inventory controls, housekeeping schedules, and guest experience workflows. Ensure adherence to hygiene, safety, and brand standards, conducting audits to maintain compliance. Train property teams on best practices for guest handling, complaint resolution, and efficiency-driven operations. Act as a liaison between property teams and corporate leadership, ensuring expectations are met. Handover & Next Location Deployment Ensure the property is fully operational with a self-sufficient team before transitioning out. Conduct final audits to confirm process adherence, team readiness, and guest experience standards. Provide feedback to the Pre-Opening GM and senior leadership regarding operational learnings and improvements. Move to the next pre-opening location, repeating the process for new properties. Qualifications & Skills Experience: 57 years in hotel operations, with expertise in Front Office & Housekeeping. Pre-opening experience is mandatory. Leadership: Ability to set up teams from scratch, establish SOPs, and drive performance before transitioning. Guest-Centric Approach: Strong problem-solving and service recovery skills to enhance guest satisfaction. Tech-Savvy: Familiarity with PMS, housekeeping management software, and guest feedback tools. Financial Acumen: Understanding of budgets, cost control, and revenue strategies for FO & HK. Flexibility & Travel: Willingness to travel frequently and work non-traditional hours, including weekends and holidays. Education: Degree in Hospitality/Hotel Management is mandatory. Project Management Mindset: Ability to set up, implement, ensure compliance, and move on to the next project efficiently.

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Windows Server Admin. Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin.Experience1-3 Years.

Roles and Rsponsibilities:- Tailored Travel Planning : Design customized travel itineraries based on individual client profiles, preferences, and luxury standards. Destination Expertise : Maintain in-depth knowledge of a wide range of exclusive destinations and upscale travel experiences worldwide. Client Relationship Management : Establish and nurture long-term relationships with high net worth clients, ensuring high satisfaction and repeat business. Travel Research and Recommendations : Conduct detailed research to stay updated on luxury travel trends, destination insights, and exclusive offerings. Responsive Communication : Offer prompt and thorough communication with clients, including scheduled calls to discuss travel plans and updates. Problem Solving and Adaptability : Address and resolve any travel-related issues that arise, ensuring a seamless experience for the client. Sales and Negotiation : Utilize exceptional sales skills to promote high-end travel packages and secure bookings while meeting the clients needs and expectations. Marketing Insight : Collaborate with marketing teams to create enticing promotional materials specific to luxury travel experiences. Feedback and Improvement : Gather client feedback to refine and enhance the travel offerings and service delivery continuously. Professional Development : Stay informed about the global travel industrys trends and dynamics, particularly in the luxury segment, through ongoing education and professional growth. Preferred candidate profile:- Experience : Minimum of 5-10 years in client-facing roles, preferably in the luxury travel sector. Educational Qualification : Bachelors degree in travel, tourism, business, or a related field. Luxury Travel Knowledge : Extensive knowledge of luxury travel markets and the unique requirements of high net worth individuals. Communication Skills : Excellent verbal and written communication skills to interact effectively with affluent clients and stakeholders. Interpersonal Skills : Strong interpersonal skills to build and maintain relationships with clients, vendors, and team members. Analytical Abilities : Proficient in assessing client needs, market trends, and designing appropriate travel solutions. Technological Proficiency : Good command over Microsoft Office applications, especially PowerPoint and Excel, and familiar with CRM software. Sales Expertise : Demonstrated ability in sales, negotiation, and closing high-value deals in the luxury travel market. Cultural Sensitivity : Ability to understand and cater to the diverse cultural preferences and expectations of international high net worth travelers. Personal Traits : Creative, curious, customer-focused, and continuously striving for improvement.

Attend AMC/CAMC breakdown calls within the stipulated time Commissioning of new chillers Achieve spare targets, service business Supervise unloading & installation of chillers Work is trouble shooting, installation, commissioning of chillers nature

Field Engineer responsibilities include working under strict deadlines and having clear milestones to achieve Part of a Field Engineer job description includes being able to look into service delivery carry out feasibility exercises determine connectivity prepare detailed, technical and operational documentation. Timely Maintenance In the banking sector, the Field Engineer has to ensure the smooth functioning of communications systems. They are accountable for installing, testing, and maintaining equipment such as installing fire alarm systems and cameras, routers & switches to run wireless networks. Equipment Checkups Field engineering includes following up with the routine checkups of equipment. The professional must ensure optimal performance and must take care of component repairs. Interested candidates may apply through naukri or contact Mr. Naresh Kumar (98482 55993) Please refer your friends and family if possible.

Overall Role This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time, while maintaining safe working practices throughout all we do. The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. Transforming to the Workplace Team of the future Establish direct relationship with the employees Single Point of Contact of employees Respond and close all feedbacks within defined SLA Shares observations regarding any misalignment to defined guidelines of the area allocated Have periodic connects with all point of contact of different business to understand their perspective of service Execute employee engagement events & Participate in promotions in line with client expectations Report any concerns or patterns in employee feedback periodically to Assistant Manager Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Support in client specific initiatives such technology roll-outs, benchmarking, best practices etc. Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about varieties of food available, programs and other services. Take daily customer feedback & Maintain good POY score. Making people aware about new food program and offers and speciality. Always maintain grooming standards set by the organization Operations Management Functional operational control to deliver excellence every time Implement service tasks, procedures and policies and measure performance Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Provide comprehensive workplace management for the office premises Implement and manage the change control process Resolve user's complaints and concerns with solutions and follow up Be able to resolve problems or improve operations Implementation of service task, procedures and policies Prepare risk assessments for self-delivery Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management Coordinate, manage and oversee vendors to perform a wide range of workplace-related services Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Clients Property Services SharePoint When necessary raise risks to Workplace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Sound like you To apply you need to have: Ideal Experience Excellent verbal and written communication skills A minimum of 3 years in the facility management industry/hospitality industry Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo

The Opportunity: You are the Lead Customer Success manager and overall relationship owner to assigned OpenText Cloud Managed Services accounts and act as a trusted advisor and partner that understands the customer's business and strategy as it relates to their OT product portfolio. You ensures operational health, customer satisfaction and ensures that the customer is receiving maximum ROI of their OT Cloud Managed services investment. You are great at: Providing overall business management of the customer which includes weekly status calls, monthly SLA reporting, site visits and business reviews, issue tracking reporting and cross functional communication with other OT teams (i.e., support, sales, product management,etc.). Managing customer expectations such that escalations can be avoided. If escalations do arise, the CSM leads the escalation management until the issues are resolved and the account de-escalated. Managing relationships and interfacing at various levels within the customer's organization(i.e., business, technical, executive leadership). Identifying short and long-term strategies to assist in the growth and business objectives of the customer. Identifying new business opportunities, recommending products or services to improve customer satisfaction and ROI. Identifying customer needs for contract add-ons, renewals, upgrades and value-added services and engaging the relevant OT contacts for execution. Regular discussions and addressing any customer concerns regarding overall service and satisfaction, making necessary adjustments and ensuring that issues have been addressed and customer perception has positively. Conduct interactive status meetings with customers, cloud services operations, Professional Services, and Commercial IT team to review ongoing activities and progress. Provide customers and internal management with regular reports and status updates, including timelines, milestones, risks, issues, decision and overall status. Facilitate communications between different teams where needed for special circumstances, customer problems, and high-visibility service items. Provides expert incident and problem management for high impact and critical customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit. Define and/or verify scope and delivery parameters in proposals and statements of work and provide Change requests when required Lead continuous improvement and iteration of best-practices, process and templates of the Customer Success Manager role Working with the Customer Experience team, creating and delivering relevant tailored customer outreaches that promote product usage, newsletters, customer user groups, webinars etc Prepare Kickoff agenda, setup monthly service reviews, review and agree reporting templates. Discuss and Validate Post Go-Live Migration requirements and open issues with customer. Lead & provide direction to service engagement model to customer(s) What it takes: Strong client focus ability to operate at manager level Bachelors degree in technical or business discipline, or equivalent At least 12+ years of IT experience in Service Delivery Roles and a minimum of 3 years experience in a client-facing role within a software company Proven project management skills with demonstrated experience in a consulting environment Conversant in cloud technology and data center deployment. ITIL certification preferred. Experience with formal project management techniques (i.e. Formal status reporting and client communication, budget/scope management and change controls Demonstrable experience in developing and rolling out customer satisfaction improvement programs Significant experience of leading and managing teams (including matrix management) with in an offshore environment What you will bring: You have a technical university/college degree ITIL foundation certification is a plus Proven knowledge/work experience with OpenText Product Suite Proven knowledge/work experience in the area of incident / problem / change management A high level of commitment, willingness to learn, and the ability to quickly apply new technologies Good communication skills in English, verbally and in written

What this job involves: Putting safety at the front and centre Are you a stickler for all things health and safety If yes, then you might just be what were looking for. As the person in charge, youll be the primary driver of programs that help keep the workplace safe and risk-free. Youll also be constantly communicating and coordinating with facilities and safety managers to ensure complete adherence to said programmes. Aside from these, youll be at the helm of crisis management. Youll make workplace safety a primary priority by conducting risk evaluation and putting protocols in place. Youll also be on top of workplace incidents, managing each situation with sharp and analytical mind set. Accomplishing yearly compliance signoffs is also part of your mandate. Providing impeccable leadership As an EHS executive, youll manage things through expert lensesgetting into every nook and cranny to ensure the overall safety of our workplace. This role requires you to provide the site with effective leadership on all things related to environment, health and safety. Youll also closely monitor opportunities for further improvement, and make sure that such plans are implemented accordingly. Likewise, youll train our site teams and vendors in implementing the requisites of a safe and healthy work environment. Youll also be working closely with our personnel and stakeholders, establishing open, constructive and collaborative relationships across the board. Sound like you To apply you need to have: Clear-cut understanding of EHS requirements Handling an executive post is no easy featthats why the ideal candidate must be well versed in the technical aspects of the role. As the person in charge, you must have a degree in environment, health and safety management; as well as an in-depth understanding of international standards in operations safety. Likewise, you must have at least two years experience in developing, implementing and maintaining EHS programmes. You must also be adept in multitasking and closely monitoring programme rollout at remote locations. Client-centric approach in service delivery Are you an efficient leader who constantly strives for excellent client service Ensuring client satisfaction is an important facet of your role. For this reason, you must demonstrate sound judgement that sees the bigger picture in every situation. You must also possess superior oral and written communication skills to work effectively with our stakeholders toward our shared goals, and to make way for timely preventive actions when needed. Your expertise in program management is also a big advantage.

Profile: Senior Data & Analytics Leader A results-oriented leader with over 15 years of experience in managing and scaling high-performing teams of Data Scientists, Data Engineers, and Data Analysts . Adept at building andleading global teams, driving large-scale data transformation projects, andfostering a culture of continuous innovation in the Data & Analytics domain . Key Competencies: Strategic Leadership: Proven ability to establish and manage highly skilled Data Science, Data Engineering, Data Analysts teams, ensuring alignment with business objectives and long-term organizational goals. Talent & Performance Management: Expertise in developing team capabilities, career progression, and personal growth while effectively managing teams of 20+ professionals. Global Collaboration: Extensive experience in leading geographically distributed teams, driving collaboration, and enhancing cross-functional synergy. People & Culture Champion: Passionate about inspiring, motivating, and nurturing talent, while embedding organizational values and fostering a culture of innovation. Program Delivery: Experience in delivering large-scale transformation projects in Data and Analytics space . Service Delivery & Operational Excellence: Ensures high-quality service delivery within agreed Service Level Agreements (SLAs) Stakeholder & Vendor Management: Strong experience in managing external vendors, overseeing deliverables, and optimizing strategic partnerships for business success. This role offers a unique opportunity to shape the future of data-driven decision-making at Colruyt Group India, leading transformative initiatives that have a direct impact on business success.

Key Responsibilities * Identify and reach out to potential travel agents, agencies, and tour operators. * Onboard travel partners onto the Travelkida platform and explain the benefits of association. * Maintain and nurture long-term relationships with B2B clients. * Conduct product demos and explain service offerings clearly. * Collaborate with the internal team to ensure smooth onboarding and service delivery. * Follow up with leads and maintain updated records in the CRM system. * Achieve weekly/monthly sales targets and contribute to business growth. * Stay updated with industry trends and competitors offerings. Requirements * Bachelor s degree in Business, Marketing, Travel & Tourism, or a related field. * 0 1 year of experience in B2B sales, client servicing, or business development (freshers welcome). * Strong communication, negotiation, and presentation skills. * Ability to build rapport and handle objections confidently. * Self-motivated, target-oriented, and eager to learn. * Basic knowledge of MS Office and CRM tools is a plus. * Interest in the travel industry is highly desirable. What We Offer: * A performance-driven and collaborative work culture. * Opportunity to grow in the dynamic travel-tech industry. * Incentives and bonuses based on targets. * Comprehensive training and mentoring. * Remuneration as per market Standard.

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .