5660 Service Delivery Jobs - Page 27

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Learning: Partner the Service Orientation and achievement of the Service Goals of the organisation through focused service delivery learning plans. Based on performance review inputs, design and deliver skill development programs. Ensure effectiveness of all learning initiatives. Organisation Development: Drive People Development initiatives, fostering a learning & performance driven culture; design and deliver customised developmental plans for the concerned stakeholders. Engagement: Design and drive rewards and recognition plans and employee communication activities. Roles and Responsibilities Learning: Partner the Service Orientation and achievement of the Service Goals of the organisatio...

We provide our Hire-to-Retire services along the complete lifecycle of an employee from onboarding to pension services and leverage our powerful ecosystem of leading external and internal partners and our network of key delivery centers We believe in the value of industry best-practice standards achieved through evolving technology and digitalization. We focus on employee experience as a key driver of our actions. In doing so, we deliver flexibility, quality and efficiency for the businesses we partner with. Role Overview: We are seeking a seasoned tax professional to lead personal tax compliance for expatriates across the Asia Pacific region. This role will oversee the end-to-end personal t...

Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments...

SUMMARY About The Cllient A Fortune 500 global leader in technology services and digital business solutions, this company delivers comprehensive Business Process Services (BPS) and IT-enabled solutions. With a worldwide presence, it serves diverse industries including banking, healthcare, retail, manufacturing, and communications. The firm's expertise spans a broad spectrum of critical processes from finance and accounting to human resources, customer service, and supply chain management - enabling clients to enhance efficiency, drive innovation, and achieve business agility on a massive scale. Geo Risk Intel Investigation Ops JDs Summary We want to hire specialists to support investigations...

SUMMARY Category Executives (On-Demand Services) We are looking for Category Executives to join our team and manage our On-Demand Services (Chefs, Maids, and Drivers) . This role is best suited for candidates who have worked as Operations Executives or in similar service/field management roles . Key Responsibilities Source & onboard Service Partners (SPs) Conduct training sessions to ensure service quality Coordinate with customers to confirm service delivery & satisfaction Manage customer escalations with prompt resolution Conduct field visits to monitor & improve SP performance Who Can Apply Experience: 6 months 1 year in operations, service management, or manpower handling Strong communic...

Workspace Delivery Coordinator(Facility Executive/Housekeeping Executive) Work Dynamics (Integrated Facilities Management) OVERALL ROLE The role oversees the day to day housekeeping operations management and vendor partners in order to maintain a large, modern and upscale office and enforces quality assurance for cleanliness. Importantly alignment must prevail with the Workspace Experience team to ensure gearing of the service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. Ideal Experience Bachelors degree/ Degree in Hotel Management, business or other related field; Experience of 2-4 years in Soft ser...

Enterprise Architects go beyond designing IT systems to deliver business change, which may also be supported and enabled by IT They define services from a business perspective, both with and without automation They make an initial grouping of services in components, using principles based on business objectives and constraints They have deep business and industry expertise, are familiar with industry standards and can work at the boardroom and senior management level Enterprise Architects define and ensure a comprehensive and coherent view across Business, Information, Systems and Technology They go beyond designing IT systems to deliver business change, which may also be supported and enabl...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

As the entrepreneurial leader of a growing vertical, you will have the full freedom to build, grow, and transform the future of finance operations. Your primary role will involve building and scaling the finance transformation practice, taking ownership of service delivery, team development, client acquisition, and practice visibility. Your responsibilities will include achieving 100% successful end-to-end delivery for CFO clients with no more than 2 escalations per quarter, ensuring timely and actionable governance meetings. You will also be tasked with increasing process efficiency by at least 5% year-over-year through automation or process redesign for recurring clients. In terms of finan...

You will be joining Teradyne Robotics as the South Asia Director, responsible for leading commercial operations in India, Bangladesh, and Sri Lanka. Your role will involve driving growth through marketing initiatives for Universal Robots (Cobots) and Mobile Industrial Robots (AMRs). As part of the management team, you will report to the Vice President of Sales, APAC. Your key responsibilities will include setting and achieving regional growth targets, developing strategic plans for market penetration, managing the regional team and channel partners, and fostering strong relationships with key customers and partners to ensure long-term success. To excel in this role, you should have a strong ...

As an Assistant Sourcing Manager at Beetel Teletech Limited in Gurgaon within the Airtel BU, you will report directly to the Head of SCM. Your primary responsibility will be managing procurement and vendor relationships for telecom services and solutions. This role entails tasks such as identifying and cultivating vendors, negotiating contracts, ensuring timely delivery, and upholding cost efficiency in line with business needs. Your key duties will include the identification, evaluation, and onboarding of vendors for telecom services, along with negotiating commercial terms and service agreements to maintain cost efficiency. You will serve as the primary point of contact between Beetel and ...

You will be responsible for handling service delivery for Unitary product, SSD, and ESA. Your main focus will be on revenue generation through service activities.,

The Services Transition Manager is responsible for managing the end-to-end transition of client business processes into the BPO delivery environment. This includes planning, execution, and stabilization of transitions across finance, HR, customer service, or other outsourced functions, ensuring minimal disruption and full compliance with SLAs and contractual obligations. You will lead the transition lifecycle from contract signature to steady-state operations, develop and manage transition plans, timelines, and resource allocations. Coordination with client stakeholders, internal delivery teams, and enabling functions like HR, IT, Facilities, and Compliance will be crucial. Conducting due di...

Monitoring service performance, Process adherence,managing parts inventory,resolving customer grievances,and ensuring compliance with AMC and SLA terms Ensure service delivery within defined Turnaround Time Customer Engagement & Process Adherence Required Candidate profile Minimum 4-5 years of relevant experience Commercials understanding of Markets & CV business (P&L) Should be graduate People Management Skills Good Communication skills Negotiation Skills

MV Clouds is looking for Business Analyst to join our dynamic team and embark on a rewarding career journey Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Documenting and communicating the results of your efforts. Effectively communicating your insights and plans to cross-functional team members and management. Gathering critic...

Upper Crust Foods Private Limited is looking for Shift Manager to join our dynamic team and embark on a rewarding career journey Manage and supervise daily operations during assigned shifts, ensuring adherence to company policies, procedures, and quality standards. Coordinate and assign tasks to team members, ensuring proper staffing and smooth workflow. Train, mentor, and develop team members to enhance their skills, productivity, and customer service abilities. Monitor and maintain high levels of customer satisfaction by resolving customer complaints, addressing concerns, and ensuring excellent service delivery. Ensure compliance with health and safety regulations and maintain a clean and ...

Cigna Medical Group is looking for Software Engineering Associate Advisor to join our dynamic team and embark on a rewarding career journey Developing and directing software system validation and testing methods. Directing our software programming initiatives Overseeing the development of documentation. Working closely with clients and cross-functional departments to communicate project statuses and proposals. Analyzing data to effectively coordinate the installation of new systems or the modification of existing systems. Managing the software development lifecycle. Monitoring system performance. Communicating key project data to team members and building cohesion among teams. Developing and...