2744 Service Delivery Jobs - Page 24

Role: The purpose of the role is to ensure effective implementation of transition tasks for client/account as per the transition plan. Do: Ensure effective transition as per project plan and timelines Implement transition plans and register new transitions - calendar and spreadsheet on the system Ensure transition tasks are in line with transition plans, as directed by the Transition Lead/Manager Ensure timely setup of relevant internal tools/products for the account to ensure proper program execution Confirm resource assignment for each transition and share details to finance to ensure correct setup of billing accounts Schedule required meetings as directed by the Transition Manager and document meeting minutes Conduct data extraction of hours spent per transition and tracking against planned budget Assist the transition lead in the assessment of technology transition proposals as and when required Support the transition lead to identify and characterize risks associated with the transition transfer project and determine steps needed to mitigate the risks Assist Transition lead with reviewing, identifying and assessing emerging requirements, technologies, capabilities, concepts, tactics, and teaming relationships in areas related to technology transition and transfer Interacting with various stakeholders and functional heads to articulate needs, identify, raise and drive closure of issues Prepare timely and accurate reports and dashboards as required by the stakeholders Develop and maintain dashboards, project progress and reporting in line with the standards of transition methodology and business needs Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) Track and follow up with relevant stakeholder for timely updation and data management of transition parameters Maintain appropriate records of transition efforts, both successful and unsuccessful, to support overall program evaluations and lessons learned efforts Coordinate, draft, compile and prepare staff material, presentations, letters, memorandums, reports, or other documents related to the transition Stakeholder management Coordinate transition application efforts with appropriate stakeholders, and others who have a critical interest in or decision authority over the proposed transition Provide timely assistance in case of an escalation and support resolution of escalations/ issues Mandatory Skills: Transition Management Experience: 8-10 Years

Role Purpose The Technical Lead's role is characterized by the imperative of facilitating process delivery and bolstering team performance through diligent oversight of the Production Specialists. In this capacity, you will manage technical escalations, nurture team development, and ensure alignment with the established business objectives. The importance of this position cannot be overstated, as it plays a vital role in sustaining exemplary service standards and encouraging a culture centered on excellence. Do Oversee and support processes by reviewing daily transactions against performance parameters Continuously analyze performance dashboards and metrics to enhance team efficiency Mentor team members, fostering skills that enhance overall performance metrics Maintain comprehensive logs of queries, detailing the resolution steps and outcomes Ensure strict adherence to standard operating procedures for prompt resolution of client requests Assist in promptly resolving client queries within agreed SLAs, upholding high service delivery standards Enhance the team's understanding of processes and products for improved client interactions and effective troubleshooting Document and analyze issues to identify trends and offer proactive solutions for prevention Elevate significant issues to senior management to secure timely client resolutions Ensure complete transparency of product information and necessary disclosures during client interactions Mitigate potential legal challenges by monitoring compliance with service agreements rigorously Manage technical escalations through effective diagnosis and troubleshooting of client queries Implement a systematic approach to managing technical challenges while adhering to SLAs Timely escalation of unresolved issues to appropriate technical authorities is paramount Guide clients through systematic solutions while promoting a positive experience Demonstrate exceptional troubleshooting skills, maintaining professionalism to ensure user satisfaction Provide alternative solutions when immediate resolutions aren't feasible to sustain business relations Regularly communicate operational updates to clients, fostering clarity throughout interactions Conduct post-resolution follow-ups with clients to gather insight and ensure SLA compliance is maintained Enhance team capabilities to uphold operational excellence and superior service levels for clients Act as a mentor, fostering the technical capabilities of Production Specialists Conduct targeted training sessions to address any identified skill gaps within the team Develop specialized training modules tailored to the needs of the team Inform clients of upcoming training sessions and their expected outcomes to ensure alignment Engage in continuous learning, staying up-to-date on product enhancements and modifications Participate in all recommended product-specific training sessions Identify recurring issues, presenting robust resolutions to elevate team performance Engage in self-directed learning to remain knowledgeable, leveraging network resources Mandatory Skills: Oracle EBS data migration ETL approach Experience: 5-8 Years

Center Manager Manage the entire team with responsibility and planning. Comply with all testing procedures and strictly adhere to Pearson policies as required at various stages of admission and proctoring using careful judgment Monitor and manage the overall performance of the center, including staff productivity, customer satisfaction, and service quality. Serve as the proctor, supervising testing candidates during the examination Perform troubleshooting, as needed, with internal departments to fix technical issues Appropriately handle and maintain confidential records, and Perform other related duties, as requested IT Operations Customer code creation, GST, PAN, TAN or Declaration from customer Prepare ADM sheet for event registration Ensure e store nominations and conventional participants are added in correct event Ensure ADM sheet is complete in all respects Send ADM sheet for event Registration to Central team Send online link, training material, pre test material (wherever applicable) with participant and trainer Collaborate for closure of complaint for RCA, CAPA Coordination with Sales / Marketing Team and the customer for customer code creation Co-ordination with trainers for attendance sheets and list of participant. collect participant list from trainer and review of completeness of information for LATC training Send updated participant list for LATC exam to Quality team Send examination links request to central team Venue arrangements for F2F training and Arrange trainer T&S Trainer agreement renewal, new vendor creation, vendor process, trainer empanel process Declare exam results to customer within 3 days from the date of receipt of result from central team (accredited/unaccredited) Any query from customer should be responded within 1 day, incase of doubt get in touch with BD team and close the loop maintain result & Certificate declare date to customer in track sheet "Sales order & Invoice generation as per defined TAT Ensure SAP Service & Product Codes are correctly assigned prior sending Sales order request to SAP team.

Role: ServiceNow Admin/ Developer Skills Required: Service Now ITSM, HRSD, Employee Center, and Integrations Exp: 5+ yrs Loc: Kolkata Share CV to supriya@purpledrive.com

The primary responsibility of this role is to be the main point of contact for customers who need vehicle body repairs. You will be expected to provide accurate repair estimates and effectively communicate them to customers. Additionally, you will need to coordinate with technicians to ensure that repairs are completed in a timely and efficient manner. It is essential to stay informed about insurance procedures and ensure that all relevant protocols are followed. You will also be responsible for managing customer expectations by providing regular updates on the status of their vehicles and addressing any complaints or issues promptly to maintain a high level of customer satisfaction. Collaborating with other departments within the organization is crucial to ensure a seamless delivery of services. Furthermore, part of your role will involve promoting additional services and products to customers when appropriate. This is a full-time, permanent position with benefits such as cell phone reimbursement, health insurance, paid sick time, and provident fund. The work schedule is during the day, and additional incentives such as performance bonuses and yearly bonuses may be provided. The required education for this role is a minimum of secondary (10th pass). The work location is in person, requiring you to be present on-site.,

As a Senior Executive - Key Accounts Management (KAM) at our leading Freight Forwarding Company located in Gurgaon, you will play a crucial role in managing and nurturing relationships with key clients. Your primary responsibility will be to understand the unique logistics needs of our clients, offer tailored solutions, and ensure exceptional service delivery. By closely collaborating with internal teams, you will aim to enhance client satisfaction, drive business growth, meet revenue targets, and foster strong industry connections. Your key responsibilities in this role will include serving as the main point of contact for designated key accounts, cultivating enduring client relationships through regular engagement, comprehending clients" logistics and supply chain requirements, and suggesting personalized freight forwarding solutions. You will also be tasked with identifying opportunities for account expansion by assessing client needs and market dynamics, collaborating with the sales team to promote additional services to existing clients, and crafting and presenting business proposals that align with client needs. Moreover, you will be responsible for coordinating with various internal departments such as operations, pricing, and customer service to ensure seamless service delivery, proactively addressing client concerns, resolving issues, and escalating complex problems when necessary. Monitoring shipment performance to guarantee adherence to agreed service levels and timelines will also be a critical aspect of your role. Staying abreast of industry trends, competitor activities, and market developments will be essential for you to share valuable insights with clients, showcase expertise, and contribute to enhancing their logistics strategies. Additionally, you will be expected to track account performance metrics including revenue, profitability, and client satisfaction, preparing regular reports for management that highlight achievements, challenges, and potential opportunities. To excel in this position, you must ensure all client interactions adhere to company policies and industry regulations while maintaining accurate records of client engagements, contracts, and service agreements. A minimum of four years of relevant work experience, particularly in Key Clients or Accounts Management within the Freight Forwarding or Logistics Industry, is preferred for this full-time role based in Gurugram, Haryana. Your commitment to an in-person work location during day shifts will be crucial in fulfilling the demands of this dynamic and rewarding position.,

You are a dynamic and experienced P&L Head in the Healthcare industry, responsible for leading and driving the healthcare division of the company. Your role involves full ownership of the profit and loss (P&L) for healthcare operations, encompassing strategy development, business growth, operational excellence, and client relationship management. It is crucial that you have a strong understanding of healthcare facility management, hospital operations, and regulatory compliance while ensuring high-quality service delivery. You will oversee the end-to-end operations of healthcare facility management services, including housekeeping, patient support, maintenance, and compliance. It is essential to ensure adherence to healthcare industry regulations, quality standards (NABH, JCI, etc.), and infection control protocols. Driving continuous process improvements to enhance efficiency and service delivery is a key aspect of your role. Implementing technology-driven solutions to optimize facility operations and incorporating best practices in hospital facility management to optimize costs and patient satisfaction are integral parts of your responsibilities. In collaboration with a team of professionals, you will implement advanced cleaning and disinfection protocols to maintain a sterile hospital environment. Utilizing hospital-grade disinfectants, antimicrobial coatings, and AI-based monitoring systems for real-time hygiene tracking are crucial for infection control and hygiene management. Additionally, you will focus on patient support, non-clinical services, biomedical waste management, facility maintenance, and engineering support to ensure operational efficiency and patient satisfaction. You will also be responsible for building and maintaining strong relationships with key clients and stakeholders, conducting business development activities, and providing leadership, mentorship, and management to a team of healthcare facility management professionals. Fostering a culture of accountability, performance excellence, and continuous learning among the team is essential. Proper training and development programs should be implemented to ensure staff readiness to meet the demands of the healthcare industry. As a qualified candidate, you should possess a Bachelor's/Masters in Hospital Administration or Healthcare Management with over 10 years of experience in healthcare facility management, hospital operations, or related fields. A proven track record of managing P&L, driving business growth, and overseeing large-scale operations in a facility management company is crucial. Strong financial acumen, expertise in P&L management, cost optimization, in-depth knowledge of healthcare facility management services, and hospital infrastructure needs are essential for this role. Excellent leadership, strategic thinking, stakeholder management skills, a strong understanding of regulatory requirements, and quality standards in healthcare facility operations are key attributes required. Your ability to drive operational efficiency and service excellence will be critical in fulfilling the responsibilities of this role.,

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

Job Description: Essential Job Functions: Provide technical support in infrastructure services, responding to issues and assisting in tasks. Contribute to the implementation of infrastructure projects and assignments. Monitor and troubleshoot infrastructure systems, ensuring reliability and performance. Work with the team to enhance infrastructure effectiveness and address technical challenges. Support the development of infrastructure documentation, including incident logs and configuration records. Apply technical knowledge to address infrastructure-related challenges. Follow established best practices and standards in infrastructure service delivery. Utilize technical skills to address infrastructure issues and incidents. Basic Qualifications: Bachelors degree in a relevant field or equivalent combination of education and experience Typically, 4+ years of relevant work experience in industry, with a minimum of 1+ years in a similar role Proven experience in infrastructure technology analysis Proficiencies in data analysis and technical knowledge A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: An advanced degree in a relevant field is a plus Relevant certifications, such as CompTIA Network+, Microsoft Certified: Azure Fundamentals, or Google Associate Cloud Engineer, are a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Asst. Manager / Manager Ocean Freight - Galaxy Freight Asst. Manager / Manager Ocean Freight We are seeking a proactive and experienced Asst. Manager / Manager Ocean Freight to lead and drive our ocean freight in Chennai. The ideal candidate should have a strong background in ocean freight pricing, customer handling, and direct coordination with shipping lines. Experience in both FCL and LCL operations, along with strong vendor and partner management skills, is essential for this role. Apply for this Positon Lead and manage day-to-day ocean freight operations, ensuring smooth handling of both import and export shipments (FCL & LCL). Liaise directly with shipping lines to negotiate competitive rates, secure space allocations, and maintain strong working relationships. Oversee ocean freight pricing activities in coordination with internal and external stakeholders to ensure competitive and profitable quotations. Support the sales team with customer-specific pricing and service solutions. Identify and pursue new business opportunities to grow the ocean freight division. Maintain strong relationships with overseas agents, customers, and service providers. Ensure adherence to compliance requirements, documentation accuracy, and industry regulations. Monitor operational KPIs and initiate process improvements to enhance efficiency and service quality. Handle escalations, resolve customer issues, and ensure high levels of client satisfaction. Track market trends, carrier schedules, and competitor offerings to stay ahead in the market. Collaborate with internal departments (sales, customer service, finance, operations) for seamless service delivery. Generate periodic reports and performance reviews for senior management. Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. * Let us take the burden of your cargo. Get in touch with us now.

The Service Delivery Manager plays a crucial role in running efficient and effectively managed services to meet customer-agreed service levels, ensuring continuous process performance, and optimizing delivery resources. Responsibilities include overseeing Operations Delivery of the account, translating Contractual SLA and KPIs into OLAs to meet targets, acting as the point of contact for all escalations related to Incidence, Problem, and Change Management, leading internal and regional management escalations as per the contract, identifying service issues and driving improvements through service delivery teams, managing Escalation Management according to contractual terms, and being accountable for managing customer contractual maintenance commitments and associated reporting of service delivery performance in terms of quality and cost. Additionally, the role involves ensuring evaluation and delivery of new services into the network, motivating and enhancing delivery teams for network performance, change management, new business opportunity identification, and end-to-end lessons learned, communicating new feature releases effectively, and fostering relationships while ensuring compliance with local health & safety policy. Key Skills And Experience: - Requires 9+ years of extensive experience or a graduate/postgraduate equivalent degree - Experience in delivering services of large-scale MS operations, with 5+ years in a customer-facing role - Proficiency in Process and Automation for sustained operations - Broad knowledge across multiple technologies (e.g., 2/3/4G/5G, Tx, Core, Cloud, etc.) - Experience in an Operations Delivery role in wholesale business on a major telecommunications operator is an advantage - Business Performance Oriented with experience in negotiating KPIs and penalties - ITIL knowledge with a focus on Incident, Change, Problem, and Performance Management About Us: Nokia is committed to innovation and technology leadership across mobile, fixed, and cloud networks. Joining Nokia means having a positive impact on people's lives and contributing to a more productive, sustainable, and inclusive world. The company values an inclusive way of working, encouraging new ideas, risk-taking, and authenticity in the workplace. What we offer: Nokia provides continuous learning opportunities, well-being programs, employee resource groups, mentoring programs, and highly diverse teams with an inclusive culture where individuals thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer. About The Team: As Nokia's growth engine, the team focuses on creating value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. The team comprises dreamers, doers, and disruptors who push the limits from impossible to possible.,

The Asset Management Specialist position involves the responsibility of overseeing IT Service Management (ITSM) and IT Asset Management (ITAM). You will play a crucial role in managing the asset lifecycle, ensuring efficient service delivery, maintaining data governance standards, and establishing Service Level Agreements (SLAs). As an integral part of our IT team, you will be tasked with managing and optimizing the complete lifecycle of IT assets. Compliance, performance optimization, and facilitating IT service delivery will be key aspects of your role. Collaboration with ITSM teams, overseeing asset tracking, and driving process improvements will be essential to your success in this position. **Job Responsibilities:** - Manage and oversee the complete lifecycle of IT assets - Ensure compliance and optimize asset performance - Support the effective delivery of IT services - Collaborate closely with ITSM teams - Oversee asset tracking and management - Drive improvements in processes, data governance, and SLAs **Required Qualifications:** - Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field - 3+ years of experience in IT asset management, ITSM, or a similar IT operations role - Strong understanding of ITIL processes, particularly in asset management and service delivery - Experience with asset management tools and systems (e.g., ServiceNow, Ivanti, BMC Remedy) - Knowledge of data governance principles and practices - Experience in establishing and managing SLAs related to IT services and asset management - Strong analytical, problem-solving, and organizational skills - Ability to work cross-functionally and manage vendor relationships effectively **Preferred Qualifications:** - ITIL certification or other relevant industry certifications (e.g., Certified Hardware Asset Management Professional) - Experience in data security practices related to IT asset disposal and data wiping - Familiarity with compliance standards (e.g., GDPR, SOX, ISO 27001) If you are a detail-oriented professional with a passion for IT asset management and service delivery, we encourage you to apply for this exciting opportunity to contribute to our dynamic IT team.,

You should possess over 15 years of relevant experience in Wealth Management processes and products such as Deposits, Investments (equities, bonds, OTC, funds), Lending, and vendor risk management. At least 3 years of direct experience in managing global vendors is required. As part of this role, you will be responsible for service delivery, governance, and change-related activities on a global scale. You will collaborate closely with Front office, Technology, and onsite vendor managers to oversee end-to-end processes. Your primary responsibilities will include managing service delivery risks and changes in alignment with the business vision and strategy. You will be tasked with overseeing service delivery across multiple businesses, products, and contracts, encompassing application, infrastructure, and back-office services.,

Lead P&L for west region, focusing on business development, revenue targets, and strategic growth initiatives Execute and oversee advisory assignments, representing Colliers to clients and developing innovative solutions for complex challenges Manage and develop team, improving efficiency and nurturing talent while ensuring consistent service delivery Conduct market research, analyze trends, and maintain industry knowledge to provide strategic insights to clients and internal teams Establish and maintain strong relationships with key clients, industry partners, and stakeholders, identifying cross-selling opportunities within Colliers portfolio Ensure compliance with company policies, industry standards, and regulatory requirements while representing Colliers at industry events and conferences Qualifications Extensive experience in property consulting with a proven track record in various assignments Masters degree in Real Estate, Urban Planning, Business Administration, or related field; MRICS preferred Strong analytical, writing, and presentation skills, including MS Office proficiency Demonstrated ability to lead teams, manage P&L, and meet revenue targets Excellent business development skills and understanding of real estate market dynamics Outstanding communication skills and ability to interact effectively at all levels

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Will acquire higher-level knowledge and skills. Develops an understanding of the company, processes, and customers. Uses existing procedures to solve routine or standard problems. Receives moderate guidance and direction from others. Functional Knowledge Requires expanded conceptual understanding of theories, practices, and procedures. Business Expertise Uses an understanding of key business drivers to accomplish work. Impact Impacts own team through the quality of the services or information provided. Follows standardized procedures and practices to achieve objectives and meet deadlines. Leadership No supervisory responsibilities. Provides informal guidance to new team members. Problem Solving Uses existing procedures and technical experience to solve problems. Interpersonal Skills Exchanges complex information and ideas effectively. Responsibility Statements Executes established benefits processes and seeks guidance from Sr. Analysts. Researches and responds to intermediate participant issues. (i.e. eligibility, calculation errors, and service delivery) Triages intermediate system issues to confirm adherence to requirements. Performs peer review on work completed by other peers. Interfaces with external client contacts to resolve day-to-day benefit questions. Reviews benefit reports, determines action required and gives direction to team members. Identifies system and process enhancements to improve process efficiencies. Mentors and coaches junior members. Performs other duties as assigned. Complies with all policies and standards.

Revenue Generation & Target Achievement Proactively contact and engage with prospective clients through phone calls, emails, and virtual meetings Conduct thorough needs assessments to understand clients insurance requirements and financial situations Clearly explain complex insurance products, coverage options, and benefits across health, travel, pet, and SME lines Cross-sell and upsell additional insurance products to existing clients where appropriate Recommend complementary coverage options that address clients comprehensive insurance needs Drive revenue growth by developing and executing comprehensive sales strategies aligned with organizational objectives Meet or exceed monthly and quarterly sales targets across all product lines Establish and maintain strong relationships with key stakeholders to facilitate business growth and retention Specialize in re-engaging and converting digital drop-off leads from the contact center who abandoned their purchase journey Customer Relationship Management & Service Excellence Oversee the development and maintenance of strong, long-term relationships with existing customers through regular engagement and proactive service delivery Implement customer satisfaction initiatives and feedback mechanisms to ensure high levels of client retention Resolve complex customer issues and complaints, ensuring optimal customer satisfaction and loyalty Develop and maintain relationships with healthcare providers and other strategic partners to enhance service delivery Build and maintain relationships with clients for potential renewals and referrals

Tailored Travel Planning : Design customized travel itineraries based on individual client profiles, preferences, and luxury standards. Destination Expertise : Maintain in-depth knowledge of a wide range of exclusive destinations and upscale travel experiences worldwide. Client Relationship Management : Establish and nurture long-term relationships with high net worth clients, ensuring high satisfaction and repeat business. Travel Research and Recommendations : Conduct detailed research to stay updated on luxury travel trends, destination insights, and exclusive offerings. Responsive Communication : Offer prompt and thorough communication with clients, including scheduled calls to discuss travel plans and updates. Problem Solving and Adaptability : Address and resolve any travel-related issues that arise, ensuring a seamless experience for the client. Sales and Negotiation : Utilize exceptional sales skills to promote high-end travel packages and secure bookings while meeting the clients needs and expectations. Marketing Insight : Collaborate with marketing teams to create enticing promotional materials specific to luxury travel experiences. Feedback and Improvement : Gather client feedback to refine and enhance the travel offerings and service delivery continuously. Professional Development : Stay informed about the global travel industrys trends and dynamics, particularly in the luxury segment, through ongoing education and professional growth. Preferred candidate profile:- Experience : Minimum of 5-10 years in client-facing roles, preferably in the luxury travel sector. Educational Qualification : Bachelors degree in travel, tourism, business, or a related field. Luxury Travel Knowledge : Extensive knowledge of luxury travel markets and the unique requirements of high net worth individuals. Communication Skills : Excellent verbal and written communication skills to interact effectively with affluent clients and stakeholders. Interpersonal Skills : Strong interpersonal skills to build and maintain relationships with clients, vendors, and team members. Analytical Abilities : Proficient in assessing client needs, market trends, and designing appropriate travel solutions. Technological Proficiency : Good command over Microsoft Office applications, especially PowerPoint and Excel, and familiar with CRM software. Sales Expertise : Demonstrated ability in sales, negotiation, and closing high-value deals in the luxury travel market. Cultural Sensitivity : Ability to understand and cater to the diverse cultural preferences and expectations of international high net worth travelers. Personal Traits : Creative, curious, customer-focused, and continuously striving for improvement.

Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and property employees and provides a return on investment. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years experience in the management operations, sales and marketing, or related professional area. OR 4-year bachelors degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years experience in the management operations, sales and marketing, or related professional area. CORE WORK ACTIVITIES Managing Profitability and Departmental Budgets Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience. Reviews financial reports and statements to determine how Operations is performing against budget. Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy. Works with direct reports to determine areas of concern and establishing ways to improve the departments financial performance. Strives to maintain profit margins without compromising guest or employee satisfaction. Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence. Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results. Develops an operational strategy that is aligned with the brand s business strategy and leads its execution. Makes and executes key decisions to keep property moving forward towards achievement of goals. Managing Property Operations Strives to improve service performance. Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis. Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Ensures core elements of the service strategy are in place to produce the desired results. Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. Leading Property Operations Teams Establishes a vision for product and service delivery on property. Champions the brand s service vision for product and service delivery and ensuring alignment amongst the property leadership team. Ensures employees are treated fairly and equitably. Managing and Conducting Human Resources Activities Observes service behaviors of employees and providing feedback to individuals and/or managers. Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. Utilizes an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns. Stays knowledgeable of leadership talent in the property. Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and property employees and provides a return on investment. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years experience in the management operations, sales and marketing, or related professional area. OR 4-year bachelors degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years experience in the management operations, sales and marketing, or related professional area. CORE WORK ACTIVITIES Managing Profitability and Departmental Budgets Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience. Reviews financial reports and statements to determine how Operations is performing against budget. Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy. Works with direct reports to determine areas of concern and establishing ways to improve the departments financial performance. Strives to maintain profit margins without compromising guest or employee satisfaction. Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence. Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results. Develops an operational strategy that is aligned with the brand s business strategy and leads its execution. Makes and executes key decisions to keep property moving forward towards achievement of goals. Managing Property Operations Strives to improve service performance. Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis. Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Ensures core elements of the service strategy are in place to produce the desired results. Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. Leading Property Operations Teams Establishes a vision for product and service delivery on property. Champions the brand s service vision for product and service delivery and ensuring alignment amongst the property leadership team. Ensures employees are treated fairly and equitably. Managing and Conducting Human Resources Activities Observes service behaviors of employees and providing feedback to individuals and/or managers. Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. Utilizes an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns. Stays knowledgeable of leadership talent in the property. Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees

We are seeking an experienced SAP Delivery Manager to lead end-to-end service delivery across transformational SAP projects and Application Management Services (AMS). This senior role requires 15-18 years of experience in managing complex SAP implementations, practice management, and multi-geography account operations with full P&L accountability. Key Responsibilities Service Delivery Leadership Oversee all business operations, people, and end-to-end service delivery processes to ensure consistent, high-quality service to clients Manage cross-functional teams across multiple geographies and drive operational efficiency Ensure SLA/KPI adherence and maintain strong client relationships throughout project lifecycle Lead transformational SAP projects including Greenfield implementations, Brownfield upgrades, and hybrid scenarios Practice & Account Management Handle multiple client accounts across different geographies with full accountability for service delivery excellence Drive SAP Practice management initiatives and standardization in operational models Manage overall cost optimization while maintaining service quality and client satisfaction Accountable for top-line growth and responsible for bottom-line profitability of assigned portfolio Team Leadership & People Management Lead and manage large cross-functional teams including SAP consultants, technical experts, and support staff Drive employee retention initiatives and performance management across global delivery teams Foster continuous learning and skill development to enhance service delivery capabilities Implement automation and process improvement initiatives to drive operational efficiency Client & Stakeholder Management Serve as primary escalation point for critical issues and complex stakeholder management scenarios Maintain executive-level relationships with C-suite clients and key decision makers Conduct regular governance meetings and strategic planning sessions with internal and external stakeholders Drive value realization discussions and ensure alignment with client business objectives Operational Excellence & Reporting Establish and maintain service delivery frameworks, quality standards, and best practices Provide comprehensive internal and external reporting on delivery metrics, financial performance, and operational KPIs Drive process improvement and simplification initiatives to enhance service delivery efficiency Implement risk management strategies and proactive issue resolution mechanisms Required Qualifications Experience & Expertise 15-18 years of progressive experience in SAP delivery management and consulting Proven track record in managing transformational SAP projects (Greenfield/Brownfield implementations) Extensive experience in SAP AMS operations and support services management Strong background in SAP Practice management and multi-account operations across geographies Demonstrated P&L accountability and experience managing business portfolios Technical & Functional Skills Deep expertise in SAP ecosystem including S/4HANA, ECC, and cloud solutions Comprehensive understanding of SAP modules: FI/CO, MM, SD, PP, QM, PM, HR Experience with SAP implementation methodologies and AMS service delivery frameworks Strong knowledge of SLA/KPI management and operational excellence practices Leadership & Management Proven ability to lead large, diverse teams across multiple geographies Strong business acumen with experience in client relationship management and stakeholder engagement Excellent escalation management and conflict resolution skills Experience in employee retention, performance management, and organizational development Education & Certifications Bachelors degree in Engineering, Computer Science, IT, or related field SAP certification in relevant modules (mandatory) Project Management Professional (PMP) or equivalent certification ITIL Foundation certification preferred Key Performance Indicators Service delivery excellence metrics and SLA compliance Client satisfaction scores and retention rates Portfolio profitability and revenue growth targets Team utilization, productivity, and employee retention rates Operational efficiency improvements and cost optimization achievements Escalation resolution effectiveness and stakeholder satisfaction Core Competencies Service delivery leadership and operational excellence Multi-geography account management and client relationship building P&L management and business portfolio accountability Process improvement, automation, and operational standardization Team leadership, people management, and organizational development Risk management, escalation handling, and stakeholder communication Location & Travel This position offers flexible work arrangements with travel requirements up to 25-30% for client engagements and global team collaboration. Educational qualification: B.E./ B.Tech. , M.B.A. Preferred

Job Summary GTF Technologies is looking for a dedicated and proactive Project Delivery Manager to join our Website Development Team. The ideal candidate will bridge the gap between clients and the technical team, ensuring smooth project delivery and exceptional client satisfaction. This role requires expertise in managing website development projects and familiarity with technologies such as HTML, CSS, JavaScript, and ReactJS. Key Responsibilities Serve as the primary liaison between clients and the development team, fostering strong client relationships. Understand clients' technical and business requirements to provide tailored website solutions. Collaborate with internal teams to ensure timely project delivery while meeting quality standards. Oversee project timelines, budgets, and scope to ensure client satisfaction and profitability. Conduct regular client meetings and provide updates on project progress and performance. Handle client concerns and issues, delivering effective solutions promptly. Prepare and present project reports, analytics, and post-delivery insights to clients. Stay updated on the latest web technologies and trends to provide value-added guidance to clients. Qualifications Bachelors degree in Computer Science, IT, Marketing, or a related field. Proven experience in client servicing or project management within the IT or website development industry. Solid understanding of website development technologies, including HTML, CSS, JavaScript, and ReactJS. Excellent communication and interpersonal skills with a client-centric approach. Ability to manage multiple clients and projects efficiently in a fast-paced environment. Proficiency in project management tools and MS Office Suite. Strong problem-solving skills and attention to detail. What We Offer Competitive salary and benefits package. Employee recognition and rewards programs. Opportunities to work on diverse and challenging website development projects. Collaborative and innovative work environment. Career growth and professional development opportunities.

The Role would cut across a wide span of activities within Intercompany processes and would be fully involved in the Intercompany process. This will include adapting the way we process invoices for the Group Entities, need a lot of deep dive analysis to fix the issues cutting over multiple ERP systems. What will you be doing Primarily responsible for Intercompany transaction and preparation of JEs related to cross charges and chargeback within the organization. Ensure that transactions are documented, in compliance with group standards and, where relevant, Sarbanes Oxley requirement. Preparation of financial reports and posting accrual entries based on the report to reflect the effect in the current period financial documents. Preparation of Intercompany Reconciliation AP and AR to ensure the differences are identified and resolved before the next period, re-class entries as per client request including the preparation of working file for GIT Accruals. Balance sheet reconciliation, identifying the aged debt transactions and following up for closure with a detailed reasons and action plan. Work on GRIR activities to understand the reasons for the difference in GRIR, work towards resolving the difference by following up with relevant partners internally with the subsidiary. Creating and maintaining a knowledgebase of service delivery content based on re-usable information and SOP. Involve in Month end activities Intercompany Subledger closure with the agreed SLA and timeliness. Involved in HFM reporting for submitting the balances before book close. What will you need to be Successful Education: Bachelor s / Master s degree in accounting. Minimum 2+ years of R2R / Intercompany experience Experience in Intercompany is a plus. SAP ERP / HFM experience is an added advantage. Demonstrates experience in analyzing financial data, drawing sound conclusions, and developing proposals / solutions. Experience of the Month-end reporting and control frameworks. Should possess a good problem-solving skill and excellent Interpersonal Skills. Good English communications skills written and verbal. Should be flexible to work month end schedules and different shifts. reasons why you will love it here! Your future: Major medical coverage + Policy exclusions and Insurance non-medical limit. Education assistance. Work / Life balance: Flexible Personal / Vacation time off, Privilege leave, Floater leave etc. Your Wellbeing: Parents / Parents in law s insurance coverage also available. Flexibility: Hybrid work model (for most professional roles). Extra Perks: Free Cab Transport facility for all employees, one time meal provided to all employees as per shifts. Night Shift Allowances.

1. Customer Management - Serve as the primary contact for a major customer. - Develop and sustain strong customer relationships. - Understand and align HR services with the customers business needs and strategic goals. - Ensure high customer satisfaction through effective communication and service delivery. 2. HR Services Delivery - Manage the end-to-end delivery of HR services for the assigned customer across multiple countries. - Coordinate with internal teams to ensure timely and accurate delivery of HR services, including talent management, workforce management, and compensation & benefits administration. 3. Project Team Participation - Contribute to the development and implementation of HR solutions within project teams. - Collaborate with cross-functional teams and partners to achieve successful project outcomes and exceed customer expectations. 4. Workshop Facilitation - Conduct workshops to understand customer requirements, challenges, and goals. - Use a consultative approach to provide tailored HR solutions that meet customer needs. 5. Escalation Management - Act as the escalation point for any HR service delivery issues. - Proactively resolve challenges to ensure a smooth customer experience. Work with internal stakeholders to implement corrective actions and prevent future issues. 6. System Proficiency - Expertise in SuccessFactors (Employee Central, SuccessFactors Reporting). - Experience with C4C and CRM systems. Requirements Masters in human resource, or a related field. 4-6 years experience in HR Operations / HR Shared Services Set-upStrong organizational and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in relevant software systems (e.g., C4C, SuccessFactors, SAP). What we offer Multicultural working environment Friendly and supportive colleagues Flat organizational structure Growth and development opportunities Competitive compensation and benefits package

Manage end-to-end payroll processes for Spanish clients, ensuring accuracy, compliance, and timely delivery Maintain up-to-date knowledge of Spanish labor laws and payroll regulations Perform audits and reconciliations to ensure data integrity and compliance Communicate effectively with clients to resolve payroll-related queries Collaborate with internal teams including HR, finance, and IT to streamline payroll operations Support continuous improvement initiatives to enhance payroll service delivery Ensure confidentiality and security of payroll data at all times Experience and Skills 3 to 5 years of hands-on experience in processing Spanish payroll Strong background in payroll compliance and labor legislation in Spain Proficiency in SAP payroll systems Solid understanding of Spanish payroll compliance and reporting Strong attention to detail and analytical mindset Good communication and problem-solving skills Ability to manage multiple priorities in a fast-paced environment Spanish language proficiency is a strong advantage Ability to work effectively in a collaborative, international team What we offer A supportive, inclusive, and international work culture Opportunities for professional development and career progression Access to cutting-edge HR and payroll technology Competitive salary and benefits package The chance to make a real difference in a growing, purpose-driven company