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HR Service Partner

HR Service Partner

Zalaris

4 - 6 years

7 - 11 Lacs

Chennai

Posted:1 day ago| Platform:

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Skills Required

Service delivery Customer management Payroll Interpersonal skills SAP HR operations hr solutions HR Talent management CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Customer Management

- Serve as the primary contact for a major customer. - Develop and sustain strong customer relationships. - Understand and align HR services with the customers business needs and strategic goals. - Ensure high customer satisfaction through effective communication and service delivery.

2. HR Services Delivery

- Manage the end-to-end delivery of HR services for the assigned customer across multiple countries. - Coordinate with internal teams to ensure timely and accurate delivery of HR services, including talent management, workforce management, and compensation & benefits administration.

3. Project Team Participation

- Contribute to the development and implementation of HR solutions within project teams. - Collaborate with cross-functional teams and partners to achieve successful project outcomes and exceed customer expectations.

4. Workshop Facilitation

- Conduct workshops to understand customer requirements, challenges, and goals. - Use a consultative approach to provide tailored HR solutions that meet customer needs.

5. Escalation Management

- Act as the escalation point for any HR service delivery issues. - Proactively resolve challenges to ensure a smooth customer experience. Work with internal stakeholders to implement corrective actions and prevent future issues.

6. System Proficiency

- Expertise in SuccessFactors (Employee Central, SuccessFactors Reporting). - Experience with C4C and CRM systems.

Requirements

Masters in human resource, or a related field.
4-6 years experience in HR Operations / HR Shared Services Set-upStrong organizational and problem-solving skills.
Excellent communication and interpersonal skills.
Proficiency in relevant software systems (e.g., C4C, SuccessFactors, SAP).

What we offer

Multicultural working environment
Friendly and supportive colleagues
Flat organizational structure
Growth and development opportunities
Competitive compensation and benefits package

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Zalaris

Human Resources Services

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HR Service Partner