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Job Title: Presales & Solutions Architect – HR/Payroll & Global Capability Centers (GCC) Business Unit: Zalaris – APAC & Global Markets Location: Chennai / Bangalore (primary) | Open to travel ~25% domestic & international Reports to: EVP – APAC & EVP- Group Commercial & Sales 1. Role Purpose Serve as the strategic bridge between Sales, Product, and Delivery, crafting winning solution architectures and presales collateral for Zalaris’ multi-country HR/Payroll services and emerging GCC offerings. The role combines deep functional expertise with the commercial acumen needed to translate client pain points into scalable, compliant, and cost-effective solutions on SAP, PeopleHub, and allied platforms. 2. Key Responsibilities Presales for HR & Payroll Services Collaborate with Sales and Delivery teams to understand client needs and design appropriate HR and Payroll solutions. Support the RFP/RFI response process by contributing to solution overviews, pricing inputs, and capability presentations. Coordinate and lead solution demonstrations and presentations of Zalaris PeopleHub, SAP HCM, SuccessFactors, and related offerings. Maintain and continuously improve presales documentation, standard offering materials, and reusable proposal assets. Act as a liaison between customer requirements and internal solution/delivery teams to shape proposals that reflect client expectations. Presales Support for GCC Services Support sales opportunities for Zalaris’ GCC offerings including BOT (Build-Operate-Transfer), managed GCC, and hybrid models. Prepare high-level value propositions, location strategy overviews, and indicative total cost of ownership (TCO) models for prospective GCC clients. Participate in client workshops and discussions to position Zalaris’ global delivery, compliance, and workforce management capabilities. Provide relevant case studies, frameworks, and reference examples to support client decision-making. Liaise with internal stakeholders to identify and respond to evolving customer needs in global delivery and shared services. 3. Success Measures (First 12 Months) Win rate and pipeline conversion for HR/Payroll & GCC pursuits ≥ 30% Average deal cycle shortened by ≥ 15% through reusable assets & rapid solutioning Two marquee GCC deals signed with validated TCO savings > 20% for clients Positive stakeholder feedback (≥ 4/5) from Sales, Delivery, and Clients on solution quality 4. Required Qualifications & Experience Education: Bachelor’s in Engineering, Business, or HR; MBA or equivalent desirable. Domain Expertise: 10+ years in HR/Payroll operations or consulting; 5+ years in presales/solution architecture. Proven track record designing multi-country payroll models (APAC, EMEA, Americas). Hands-on exposure to SAP HCM, SAP SuccessFactors, or comparable enterprise payroll suites. GCC & Outsourcing: Experience on Shared Services/GCCs offering, including transition, TUPE/offshoring, and SLAs. Familiarity with ISO 27001, SOC 2, GDPR, and local payroll data-protection statutes. Technical & Tools: Ability to work with IT architects to articulate cloud architectures, integration patterns (APIs/ETL), RPA/AI enablers, and analytics as required for client workshops. Commercial Skills: Deal pricing, business case modelling, contractual scoping, and risk management. Soft Skills: Executive-level communication, workshop facilitation, negotiation, and storytelling. 5. Preferred Attributes Experience dealing with Multi Country Nordic/European/Asian and American clients and understanding of unionized payroll environments. 6. Behavioral Competencies Customer Obsession: Think from the outside-in; anchor every design on client value. Analytical Rigor: Balance innovation with compliance and cost realism. Influence Without Authority: Steer cross-functional teams under tight timelines. Growth Mindset: Continuously codify learnings into playbooks, accelerators, and templates. Show more Show less
