We are seeking an experienced SAP Delivery Manager to lead end-to-end service delivery across transformational SAP projects and Application Management Services (AMS). This senior role requires 15-18 years of experience in managing complex SAP implementations, practice management, and multi-geography account operations with full P&L accountability.
Key Responsibilities
Service Delivery Leadership
-
Oversee all business operations, people, and end-to-end service delivery processes to ensure consistent, high-quality service to clients
-
Manage cross-functional teams across multiple geographies and drive operational efficiency
-
Ensure SLA/KPI adherence and maintain strong client relationships throughout project lifecycle
-
Lead transformational SAP projects including Greenfield implementations, Brownfield upgrades, and hybrid scenarios
Practice & Account Management
-
Handle multiple client accounts across different geographies with full accountability for service delivery excellence
-
Drive SAP Practice management initiatives and standardization in operational models
-
Manage overall cost optimization while maintaining service quality and client satisfaction
-
Accountable for top-line growth and responsible for bottom-line profitability of assigned portfolio
Team Leadership & People Management
-
Lead and manage large cross-functional teams including SAP consultants, technical experts, and support staff
-
Drive employee retention initiatives and performance management across global delivery teams
-
Foster continuous learning and skill development to enhance service delivery capabilities
-
Implement automation and process improvement initiatives to drive operational efficiency
Client & Stakeholder Management
-
Serve as primary escalation point for critical issues and complex stakeholder management scenarios
-
Maintain executive-level relationships with C-suite clients and key decision makers
-
Conduct regular governance meetings and strategic planning sessions with internal and external stakeholders
-
Drive value realization discussions and ensure alignment with client business objectives
Operational Excellence & Reporting
-
Establish and maintain service delivery frameworks, quality standards, and best practices
-
Provide comprehensive internal and external reporting on delivery metrics, financial performance, and operational KPIs
-
Drive process improvement and simplification initiatives to enhance service delivery efficiency
-
Implement risk management strategies and proactive issue resolution mechanisms
Required Qualifications
Experience & Expertise
-
15-18 years of progressive experience in SAP delivery management and consulting
-
Proven track record in managing transformational SAP projects (Greenfield/Brownfield implementations)
-
Extensive experience in SAP AMS operations and support services management
-
Strong background in SAP Practice management and multi-account operations across geographies
-
Demonstrated P&L accountability and experience managing business portfolios
Technical & Functional Skills
-
Deep expertise in SAP ecosystem including S/4HANA, ECC, and cloud solutions
-
Comprehensive understanding of SAP modules: FI/CO, MM, SD, PP, QM, PM, HR
-
Experience with SAP implementation methodologies and AMS service delivery frameworks
-
Strong knowledge of SLA/KPI management and operational excellence practices
Leadership & Management
-
Proven ability to lead large, diverse teams across multiple geographies
-
Strong business acumen with experience in client relationship management and stakeholder engagement
-
Excellent escalation management and conflict resolution skills
-
Experience in employee retention, performance management, and organizational development
Education & Certifications
-
Bachelors degree in Engineering, Computer Science, IT, or related field
-
SAP certification in relevant modules (mandatory)
-
Project Management Professional (PMP) or equivalent certification
-
ITIL Foundation certification preferred
Key Performance Indicators
-
Service delivery excellence metrics and SLA compliance
-
Client satisfaction scores and retention rates
-
Portfolio profitability and revenue growth targets
-
Team utilization, productivity, and employee retention rates
-
Operational efficiency improvements and cost optimization achievements
-
Escalation resolution effectiveness and stakeholder satisfaction
Core Competencies
-
Service delivery leadership and operational excellence
-
Multi-geography account management and client relationship building
-
P&L management and business portfolio accountability
-
Process improvement, automation, and operational standardization
-
Team leadership, people management, and organizational development
-
Risk management, escalation handling, and stakeholder communication
Location & Travel
This position offers flexible work arrangements with travel requirements up to 25-30% for client engagements and global team collaboration.
Educational qualification:
B.E./ B.Tech. , M.B.A. Preferred
