2744 Service Delivery Jobs - Page 22

Job Summary The Sr. Consultant role is pivotal in driving strategic initiatives within the Property & Casualty Insurance domain. With a hybrid work model and no travel requirements this position offers a balanced work-life environment. The candidate will leverage their extensive experience to deliver impactful solutions and enhance business processes contributing to the companys growth and societal impact. Responsibilities Lead the analysis and design of business processes to improve efficiency and effectiveness within the Property & Casualty Insurance domain. Oversee the implementation of strategic initiatives ensuring alignment with organizational goals and objectives. Provide expert guidance and support to cross-functional teams fostering collaboration and innovation. Develop and maintain strong relationships with stakeholders to ensure successful project delivery and client satisfaction. Conduct thorough assessments of current systems and processes identifying areas for improvement and recommending solutions. Collaborate with IT teams to ensure seamless integration of new technologies and systems. Monitor project progress and performance making adjustments as necessary to achieve desired outcomes. Facilitate workshops and training sessions to enhance team capabilities and knowledge. Prepare detailed reports and presentations to communicate findings and recommendations to senior management. Ensure compliance with industry regulations and standards maintaining the highest level of quality and integrity. Drive continuous improvement initiatives leveraging data and analytics to inform decision-making. Mentor and coach junior team members fostering a culture of learning and development. Contribute to the development of best practices and methodologies to enhance service delivery. Qualifications Possess a deep understanding of Property & Casualty Insurance processes and regulations. Demonstrate strong analytical and problem-solving skills with the ability to think strategically. Exhibit excellent communication and interpersonal skills with the ability to influence and negotiate effectively. Have a proven track record of successfully managing complex projects and delivering results. Show proficiency in project management tools and methodologies. Display a commitment to continuous learning and professional development.

Role & responsibilities Lead Automation Projects: Be a key member of the core implementation team responsible for the successful delivery of a highly automated AMR, ASRS, ABoPTs, Truck loading/Unloading Engineering Team Leadership: Post go-live, you will serve as the primary leader of the site engineering team, ensuring optimal performance and operational efficiency. Client Representation: Serve as the primary point of contact for both Delhivery and our customers, embodying our commitment to excellence and customer satisfaction. Project Coordination: Oversee and synchronize industrial and automation engineering projects at the site to achieve seamless integration and productivity. Enhancements Collaboration: Work closely with the Continuous Improvement team to identify areas for enhancements and efficiencies. Performance Analysis: Conduct regular evaluations of automation systems to assess their health and operational performance. Issue Resolution: Collaborate with local maintenance teams and vendors to swiftly address and remediate issues as they arise. Training Development: Create, deliver, and train the site operations team on Standard Operating Procedures (SOPs) related to automation, ensuring they have the necessary skills and knowledge. Operational Oversight: Direct responsibility for the day-to-day health of automation systems, coordinating with third-party vendors as needed. Reporting: Develop and present internal and external reports related to automation performance and insights. Bachelor’s degree in Industrial or Mechanical Engineering, or a related field of study, along with relevant experience. A minimum of 5 years’ experience as a Implementing Automation systens, ideally within heavily automated warehouse environments involving advanced technologies such as Retrofit Automation, Sortation’s – CBS, Wheel, conveyors, AMRs, AGVs, Sortation systems, and ASRS. Strong knowledge of automated material handling equipment, pallet and case conveyors, sorters, and AGVs. Solid understanding of the project life cycle for automated material handling systems. Experience with CAD software is preferred. Advanced analytical skills, particularly in Microsoft Excel and/or SQL, for system diagnostics and continuous improvement initiatives. Lean Six Sigma Green or Black Belt certification is a plus. PMP certification will be an advantage. Proven ability to multitask and manage projects effectively while meeting deadlines Preferred candidate profile

Responsibilities: Raising Incidents and managing Incidents - Ensuring closure within SLA Performing periodic reviews of the Cases and working with customer and internal teams to get the incidents resolved Planning and executing Release and Change management processes Ensuring the team meets Problem Management Objectives Preparing monthly reviews for customer Assisting delivery teams in compliance with Blue Yonder Global Delivery Processes Drafting process documents and maintaining the documents Suggesting changes to existing practices Governing and Reviewing the correctness and accuracy of process execution Preparing reports as per defined frequency in scope Identifying and initiating improvement projects on the business requirements Desired skills and experience: Minimum of 2 years experience in Service Management role Minimum of 3 - 6 years experience in a service delivery organization or in technical leadership role. expert in managing , evaluating performance s , SLAs , OLAs etc. Thorough knowledge of Change, Incident and Problem Management Lifecyle end to end, p rocess execution, key metrics, performance i mprovement plans. Worked in the core Infrastructure cloud based services environment Experience handling calls , chair meetings, help delivery teams in determining the cause, fix and monitor the reoccurrence of the problem Expert developing and maintaining problem and error control systems Demonstrable ITIL process execution a nd knowledge of all disciplines Creative thinking to create ideas, designs, approaches to convey messaging in the most effective and engaging way Must be ITIL Foundation certified and good Knowledge of Lean Six Sigma Methodologies Excellent verbal and written communication skills Primary Skillset: Incident Management Problem Management Change Management Knowledge Management Performance Managemen t Process Enhancement /Transformation Training & Development

We are seeking a Lead Developer in Python Process Automation with a minimum experience of 4 to 6 years of autonomous design development as a Python Developer. The incumbent should have excellent understanding and deployment of custom software and solution in a Technology organization. This should necessarily be within the shared service delivery environment, with a minimum experience 3 years, in Python. Requirements: Good experience in building up a new automation solution with the below mentioned stack. Minimum 4 years of expertise in the Python Language. Familiarity Python Libraries such as NumPy, Pandas, PyMongo, Open CV, Pillow, Py SQL, Py PostgreSQL etc. Understanding of Framework such as Flask, Django at least one. Proficient in Database not mandatory but desirable such as PostgreSQL (SQL), Azure SQL. Experience in Cloud Architecture not mandatory but desirable such as Azure Fundamentals, Azure Dev Ops / CICD/ Jenkins, Functions, App Service etc. Expertise in Security Scanning such as Sonar Cloud or SonarQube is absolute plus. #LI-Onsite #LI-BL2

We're enhancing the way we live and work by intelligently connecting energy systems, buildings and industries!! Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions. Position Details Position – Project Management Office ( Program Manager – Service) Job Purpose : The Program Manager is responsible for executing strategic and operational excellence across the service organization to meet or exceed defined KPIs. This role ensures the deployment of global service portfolios and processes to deliver exceptional customer experiences, improve satisfaction, and achieve sustainable growth. Central to this is driving digital transformation, increasing operational efficiency, and maximizing the use of technology platforms in service delivery. This role requires a high degree of self-organization, and a clear bias toward execution —delivering practical, actionable frameworks rather than abstract models. Experience with Agile methodologies (e.g., Scrum) and a strong software-oriented mindset will be valuable in driving productivity, streamlining initiatives, and managing complex digital service programs. Creating an environment of execution is the target. Responsibilities 1. Operational Efficiency & KPI Delivery Lead the service operations team to achieve or surpass all established Service KPIs (response time, resolution time, customer satisfaction, etc.). Identify and implement efficiencies across service workflows to improve productivity, quality, and cost-effectiveness. Review operational scorecards and benchmark performance to industry and internal best practices. 2. Implementation of Global Service Portfolio Build a comprehensive framework to sell, deploy, and operate global digital services. Define clear roles, establish interfaces, and challenge existing local procedures to streamline execution. Monitor service delivery quality and ensure alignment with global standards, processes, and tools. Promote best practices and continuously improve service offerings to meet evolving customer needs. 3. Strategy Execution & Performance Management Drive global and regional service strategies focused on market leadership, long-term sustainable growth, and advancing the organization's vision to become the world's leading provider of digital services for buildings. Lead performance reviews, define corrective actions, and ensure accountability for target achievement. Measure and report progress on strategic KPIs and support regional leadership with data-driven insights. 4. Digital Transformation & Tools Adoption Drive adoption of digital tools and platforms across the service organization to enhance transparency, efficiency, and customer experience. Lead initiatives that transition operations from traditional onsite support to predictive and remote digital service models. Identify process automation opportunities and champion digital workflows to reduce operational costs and improve margin. 5. Customer-Centric Service Excellence Build and maintain a high-performing service team focused on delivering value and enabling customer success. Monitor customer feedback and satisfaction metrics; drive initiatives to improve Net Promoter Score (NPS) and first-time fix rate. Ensure effective escalation and resolution mechanisms to maintain high service levels and customer trust. 6. Team Leadership & Development Foster cross-functional collaboration in a matrixed organization; break silos and create shared ownership for delivery. Develop, coach, and empower service managers and teams to build strong local execution capabilities. Promote a culture of continuous improvement, accountability, collaboration, and digital-first thinking. Align team skill development to the evolving portfolio, technology platforms, and customer expectations. Qualifications and experience Bachelor’s or Master’s degree in Engineering, Business Administration, or related field from reputed organization. 10+ years of experience in service delivery, operations, or customer success, preferably in Building Technologies, Smart Infrastructure, or Digital Services sectors. Proven leadership experience in managing large, distributed service teams. Demonstrated success in implementing global strategies and standardizing service operations. Experience with Agile methodologies (e.g., Scrum), program increments, sprints, and iterative delivery frameworks. Experience implementing global strategies and standardizing service operations. Knowledge of statutory compliances w.r.t. Site establishment / EHS/Quality. PMP or PMI highly desired. Strong Budget, cost and profitability management capabilities. Demonstrated leadership ability to establish and manage a high-performance team. Willingness to travel. This role is based in Kalwa, where you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come. Make your mark in our exciting world of Siemens We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow. Find out more about Smart Infrastructure at

The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Provide technical operations support to clients on supported application, DevOps, middleware, security and infrastructure. Following a Client standard workflow Provide Application ID management support. Provide infrastructure elasticity by auto scaling up/down of resources based on the business requirements Preferred technical and professional experience Technical understanding of Client platform (PaaS), HA infrastructure and load balancers. Provide DR and manual redundancy fail overs. Provide daily, weekly & monthly integrated service management reports across the solution

Job descriptions for Manager Operations (Key Clients) - Pune Job Title: Manager Operations (Key Clients) Location: Pune Department: Operations Reports To: AGM – Business Operations Job Summary: The Manager – Operations for Major Key Clients is responsible for overseeing the delivery of exceptional service to high-value, strategic clients. This role involves managing operational teams, ensuring client satisfaction, maintaining SLAs, and driving continuous improvement in service delivery. The ideal candidate has strong operational experience, excellent stakeholder management skills, and a strategic mindset to align services with client expectations and business goals. Key Responsibilities: Client Relationship Management: Act as the primary operational point of contact for assigned major key clients. Develop deep understanding of client needs, business models, and expectations. Proactively identify opportunities for growth, improvement, and issue resolution. Service Delivery & Operations Oversight: Ensure the effective delivery of services according to client agreements and SLAs. Oversee day-to-day operational activities and ensure adherence to quality and performance standards. Monitor KPIs, prepare reports, and analyze trends to drive data-driven decisions. Team Leadership & Development: Manage and mentor a team of operations executives or specialists assigned to key accounts. Set clear performance goals and provide ongoing coaching and development. Foster a culture of accountability, collaboration, and high performance. Process Improvement & Innovation: Identify inefficiencies and implement process improvements for operational excellence. Collaborate with internal departments (e.g., IT, Finance, Sales) to streamline workflows and eliminate bottlenecks. Leverage technology and tools to enhance service delivery. Escalation Management: Proactively manage and resolve operational issues and client concerns. Implement corrective actions and preventive measures to ensure service continuity. Reporting & Communication: Provide regular updates to internal leadership and clients on performance, challenges, and initiatives. Create and maintain detailed client documentation, reports, and account plans. Qualifications: Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s preferred). 6–10 years of experience in operations management, with at least 3 years in a client-facing or key account management role. Experience managing large or strategic accounts in a B2B environment is highly desirable. Strong understanding of operational processes, client service principles, and performance metrics. Excellent communication, negotiation, and interpersonal skills. Proven ability to lead teams and manage cross-functional collaboration. Proficient in Microsoft Office Suite, CRM tools (e.g., Salesforce), and operational reporting platforms. Key Competencies: Client-Centric Thinking Strategic Planning Analytical & Problem-Solving Skills Leadership & Team Management Results-Oriented Approach Adaptability & Resilience

As a Process Analyst – HR Contact Center, you are responsible for receiving calls, emails, or chats and resolving HR-related queries from employees.You should be flexible to work in shifts. Your primary responsibilities include: Educate and document enquirers on processes whenever necessary. Provide quality customer service in every interaction. Identify, investigate, analyse, and resolve issues identified within the process. Monitor and process tickets in the ticketing system. Provide floor support for escalation and query resolution. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Graduate with 1-2 years of experience in the HR Contact Center at an International IT/ITES Company. Proficient in addressing HR Contact Center Operations queries through Inbound Calls, Chat, and Email. Proactively anticipates potential issues, adjusts work priorities to meet evolving customer needs, and initiates follow-ups with key customers on resolutions and action plans. Effectively collaborates with internal and external stakeholders and positively influences problem-solving and process improvements. Demonstrates excellent customer service skills, communicating effectively across all organizational levels, and adeptly resolves challenging customer service issues. Preferred technical and professional experience Proficient in MS Office applications. Excellent communication skills in English both oral and written. Self-directed and ambitious achiever. Meeting targets effectively. Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.

We are looking for a Quality Manager with a Black Belt certification in Six Sigma to oversee our BPO operations quality teams. This role requires a strong understanding of Six Sigma methodologies and a proven track record of implementing successful quality improvement projects and managing quality teams. The ideal candidate will be a highly motivated and results-oriented individual with excellent communication, analytical, and problem-solving skills. Key Responsibilities: Develop and implement quality management systems: Establish and maintain robust quality management systems (QMS) aligned with industry best practices and regulatory requirements. Conduct quality audits: Perform regular internal and external quality audits to identify areas for improvement and ensure compliance with established standards. Drive Six Sigma initiatives: Lead and participate in Six Sigma projects to identify and eliminate root causes of defects, reduce process variation, and improve operational efficiency. Analyze data and generate reports: Collect, analyze, and interpret data related to quality performance, identify trends, and generate reports to track progress and communicate findings to stakeholders. Develop and deliver quality training: Design and deliver training programs to BPO employees on quality standards, methodologies, and best practices. Monitor and analyze customer feedback: Gather and analyze customer feedback to identify areas for improvement in service delivery and customer satisfaction. Collaborate with cross-functional teams: Work closely with other departments (e.g., Operations, Technology, Human Resources) to ensure seamless integration of quality initiatives across the organization. Stay abreast of industry best practices: Stay informed about the latest industry trends, technologies, and best practices in quality management. Qualifications: Bachelor’s degree . Six Sigma Black Belt certification is mandatory . Minimum of 10 years of experience in a Quality Assurance or related role within a BPO environment. Proven experience in implementing and managing quality management systems and teams Strong analytical and problem-solving skills with the ability to analyze data and identify root causes of issues. Excellent communication and interpersonal skills with the ability to effectively communicate with all levels of the organization. Strong project management and organizational skills with the ability to manage multiple projects simultaneously. 1 Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Experience with quality management software (e.g., Minitab, JIRA) is a plus. Key Skills: Six Sigma methodologies (DMAIC, DFSS) Quality Assurance principles Root Cause Analysis Data Analysis and Reporting Process Improvement Customer Satisfaction Communication and Interpersonal Skills Project Management Problem-Solving Leadership Job Environment: F ull-time position working from the office Permanent Night shifts (US shift timings)

Som Imaging Informatics Pvt. Ltd. is looking for Manager - Program & Projects to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Ebizneeds (India) Internet Solutions Pvt. Ltd is looking for Business Analyst to join our dynamic team and embark on a rewarding career journey Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Documenting and communicating the results of your efforts. Effectively communicating your insights and plans to cross-functional team members and management. Gathering critical information from meetings with various stakeholders and producing useful reports. Working closely with clients, technicians, and managerial staff. Providing leadership, training, coaching, and guidance to junior staff. Allocating resources and maintaining cost efficiency. Ensuring solutions meet business needs and requirements. Performing user acceptance testing. Managing projects, developing project plans, and monitoring performance. Updating, implementing, and maintaining procedures. Prioritizing initiatives based on business needs and requirements. Serving as a liaison between stakeholders and users. Managing competing resources and priorities. Monitoring deliverables and ensuring timely completion of projects.

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

Customer Success Database Performance Engineer (Customer Success Services) The Customer Success Database Performance Engineer position focuses on reactive engagements for Oracle OMCS applications customers utilizing Oracles Cloud Infrastructure. The responsibilities require the candidate to work directly with customers and have a solid understanding of the Oracle Applications and Database support processes. The CSM achieves this success by collaborating across Oracle lines of business and keeping executive management up to date on customer activity. In this role, you will be responsible for providing solutions to CSS customers where database performance is an underlying causation of our customers dissatisfaction with contracted CSS services. Additional Responsibilities: Main contact for Oracle customers during Hyper Care engagements. Manages the accountability for both Global Application Delivery Services and customers. Develop and maintain relationships with senior management across lines of business and third parties. Plan and deploy support activities to ensure effective delivery of a partnership with the customer. Advise our customers regarding database performance topics and provide solutions Qualifications 10+ years of database administrator, support of databases or database development Cloud Technical knowledge Experience within a Service Delivery environment Must be a Self Starter who can demonstrate the ability to work autonomously and independently Previous experience with Oracle Solutions is preferred. Career Level - IC5 Career Level - IC5 Career Level - IC5 Main escalation contact for Oracle customers customers with OMCS provided services where database performance is perceived to negatively affect these services.

Assistant Manager/Senior Executive - Coordination & Customer Service (Freight Forwarding Industry) Assistant Manager/Senior Executive - Coordination & Customer Service (Freight Forwarding Industry) - Samyojak Consultancy Services Assistant Manager/Senior Executive - Coordination & Customer Service (Freight Forwarding Industry) 13 Jul 2025 Job Overview: We are seeking a proactive and detail-oriented Senior Executive / Assistant Manager for Coordination & Customer Service for an Air & Sea Import division of a leading Freight Forwarding company with a Pan India presence and a global network. The ideal candidate should possess a strong understanding of freight forwarding operations and customer service functions. This position requires excellent communication skills, ability to coordinate with both internal teams and clients, and a hands-on approach to ensure smooth shipment execution and timely service delivery. Job Responsibilities: Possess working knowledge of Air and Sea Import freight forwarding operations. Coordinate with customers for quote follow-ups and help convert inquiries into business. Liaise with the Sales team for updates and quote alignment. Update inquiries in the system and assist in the preparation of quotations. Coordinate with internal operations and coordination teams to ensure seamless shipment execution. Review customer invoices when necessary to ensure billing accuracy. Learn and efficiently work on the company s internal system for both Air and Sea Import products. Provide product insights and support to customers when needed to help them make informed decisions. Job Requirements: Educational Qualification: Graduate or equivalent. Experience: 3 6 years (preferred) in logistics, customer coordination, or freight forwarding. Experience working in a freight forwarding or logistics company is mandatory. Strong communication and follow-up skills. Ability to multitask and coordinate across departments. Proficiency in Microsoft Office and working with internal systems. Customer-oriented approach with attention to detail. Understanding of Air & Sea Import freight forwarding operations. Familiarity with coordination and client servicing in the logistics sector. Why Join the Company Be part of a reputed logistics organization with a PAN-India presence. Gain cross-functional exposure in both Air and Sea import coordination. Collaborate with experienced professionals in a dynamic and growing team. Competitive compensation with opportunities to grow into higher roles. Location - Chandivali, Mumbai For

Project Role : Technology Delivery Lead Project Role Description : Manages the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence. Must have skills : Accenture Life Insurance Platform (ALIP) Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Delivery Lead, you will manage the delivery of large and complex technology projects. Your typical day involves collaborating with various stakeholders to ensure project scope and risk are effectively managed. You will drive profitability by overseeing service quality and cost, while also supporting sales through innovative solutions and excellence in delivery. Your role requires a proactive approach to problem-solving and a commitment to achieving project goals in a dynamic environment. Roles & Responsibilities:-Expected to be an SME.-Collaborate and manage the team to perform.-Responsible for team decisions.-Engage with multiple teams and contribute on key decisions.-Expected to provide solutions to problems that apply across multiple teams.-Facilitate communication between stakeholders to ensure alignment on project goals.-Mentor junior professionals to enhance their skills and knowledge in project delivery.-Working with cross SI team driving for business outcomes through working in collaboration with the business and functions, holding ultimate accountability for delivery, managing programs with great complexity, impact, risk, budget variances and change requests. Strong ability to communicate with IT technical teams.-Strong sense of commitment and organization, pragmatic, customer-focused and strong interpersonal skills.-Excellent stakeholder management. Professional & Technical Skills: -Good Communication Skills-Good Analytical and Debugging Skills -Ability to be flexible and work analytically in a problem-solving environment -Needs to have proactive attitude, willing to work with different teams across Projects as required.-ALIP Skill requires Life Insurance background with 6-7 years of experience and worked on Life Annuity Product; LOMA certification is an added advantage. - Must have Skills :Accenture Life Insurance Platform (ALIP) or any other equivalent life insurance platform experience. Additional Information:-This position is based on flex office.-15 years full time education is required. Qualification 15 years full time education

About The Role JOB ROLE Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for account opening of customers. Managing complaints of customers and ensuring their resolution within TAT. JOB REQUIREMENT Developing and maintaining banking relationships with a select group of high net worth customers Excellent communication skills with customer service orientation Courteous and polite. Good knowledge of Microsoft excels. Understanding of banking norms and processes.

About The Role JOB ROLE Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for account opening of customers. Managing complaints of customers and ensuring their resolution within TAT. JOB REQUIREMENT Developing and maintaining banking relationships with a select group of high net worth customers Excellent communication skills with customer service orientation Courteous and polite. Good knowledge of Microsoft excels. Understanding of banking norms and processes.

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Business Requirements Analysis Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : Bachelor of Engineering in Electronics or any related stream Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, either end-to-end or for specific stages of the product lifecycle. Your typical day will involve collaborating with team members to design solutions, applying your knowledge of various technologies and methodologies, and ensuring that the software meets client requirements and project goals. You will engage in problem-solving discussions and contribute to the overall success of the project by leveraging your expertise in software development processes and tools. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate knowledge sharing sessions to enhance team capabilities.- Mentor junior team members to foster their professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in Business Requirements Analysis.- Strong analytical skills to assess business needs and translate them into technical requirements.- Experience in stakeholder management and effective communication.- Ability to work collaboratively in a team-oriented environment.- Familiarity with software development methodologies such as Agile or Scrum. Additional Information:- The candidate should have minimum 3 years of experience in Business Requirements Analysis.- This position is based at our Hyderabad office.- A Bachelor of Engineering in Electronics or any related stream is required. Qualification Bachelor of Engineering in Electronics or any related stream

Job Summary: Responsible for managing daily branch operations, ensuring service excellence, compliance, and operational efficiency in line with bank policies. Key Responsibilities: Oversee account processing, FD renewals, and customer request handling. Drive service metrics, reduce wait times, and monitor staff productivity. Ensure compliance with audit, risk, and regulatory standards. Optimize branch profitability through cost control and cash management. Promote staff grooming, training, and capability building.

Skill required: Digital Inside Sales - Inside Sales Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do This position is responsible for driving product adoption, deliver high levels of business value, and cultivate deep customer relationships. This role will be responsible for all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. What are we looking for Customer Relationship Management:Develop and maintain strong, long-lasting relationships with key stakeholders in your customer accounts.Onboarding and Training:Guide new customers through the onboarding process, ensuring they are set up for success and fully understand how to use our products.Churn Risk Identification:Monitor customer health scores and usage data to identify early signs of dissatisfaction or potential churn.Retention Strategies:Develop and implement targeted retention strategies to address customer pain points and improve satisfaction. Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value.Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success.Act as an extension of the customer, being a proactive advocate within Vertex and the customer to accomplish defined objectives.Proactively grow the breadth and depth of strategic relationships within assigned customers.Help customers calculate and monetize business value by driving quarterly reporting with customers; measurBachelors DegreeFour (4) plus years of customer success, account management, or sales experience in SaaS or similar industry.Two (2) plus years in a customer service-oriented role required.Broad knowledge and experience in Sales and Marketing processes and systems.Experience with Sales and Marketing technology such as Salesforce, etc.Or equivalent combination of education and/or experience Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role JOB ROLE Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for account opening of customers. Managing complaints of customers and ensuring their resolution within TAT. JOB REQUIREMENT Developing and maintaining banking relationships with a select group of high net worth customers Excellent communication skills with customer service orientation Courteous and polite. Good knowledge of Microsoft excels. Understanding of banking norms and processes.

Interview Location - Ghodbunder Road Branch - IndusInd Bank Ltd, Ground Floor, Coral Square, Vijay Garden Naka, Ghodbunder Road, Thane West, 400607. Interview Dates - 16th and 17th July 2025 Timing - 10:30 AM to 4 PM Role Details: Service- Being one-point contact for all service needs of the client for addressing service requirement of customers (like address change, FD closure, etc.) and ensuring all queries & concerns of customers are resolved in a timely manner. Sales- Acquisition of new clients to the bank, and family accounts of existing clients. Pitching and Cross-Selling of different bank products to customers, like Debit Cards, Credit Cards, Insurance, SIPs. Operation- Performing requisite operation activities in branches Overall Job Description Services Providing Seamless, Fast, Easy and Transparent services to clients on the Bank Onboarding of new clients through welcome calling Ensuring client engagement through activation of clients on Mobile app, net banking and other non-branch channels Ensuring requests and queries of clients are resolved within defined TAT Reducing complaint instance, and ensuring resolution of issues within defined TAT Increasing the client stickiness to the bank by selling FD/ locker/ SIP, etc. to the clients Managing client servicing at the branch lobby and ensuring maximum client satisfaction Sales Acquisition of new clients to the bank, and family accounts of existing clients Engagement with customers to increase cross selling and reduce attrition of customers Cross-selling of products - Debit Cards, Credit Cards, Insurance, SIPs, MF, FD, RD Operations Understanding of different process (such as account opening, KYC Process, working on systems at IndusInd Bank) Authorization & audit checks for all operation transactions Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related. Desired Candidate profile : Graduate/Post Graduate. 2-3 years banking industry experience with at least 1-2 year of service stint in banking / Sales / Services sector. Age : below 32 years Desired Behavioral / Functional Traits Proficient in English & local language with strong communication skills Service attitude & Customer centric approach Natural empathy and a positive attitude towards every situation Comfortable in leveraging client relationship to achieve sales targets Process oriented with in depth knowledge on operations processes Presentable with pleasing and attractive personality.

About The Role Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do The Service Delivery Operations Manager is responsible for leading & managing service delivery across the KYC team. Responsible for delivery of productivity & quality results, while ensuring cases do not age beyond contractual requirements. The Operations Manager should manage overtime, absenteeism, performance & overall time reporting to ensure costs & revenue (recognized in a variety of ways) are in line with forecast. Directly managing 6-8 team leaders. Looking for someone with KYC experience along with ECDD/OCDD knowledgeBusiness and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Know Your Customer (KYC) OperationsMinimum of 8 years team management experience, in a financial services environment. Experience in working / leading teams in compliance and Fin crime domain will be preferred.Experience to include performance management, achievement of objectives and motivating/ developing individualsExcellent communicator who can operate at all levels with proven ability to manage and influence key internal and external customer relationships at a senior levelAgile and able to positively adapt to change, with strong organisational skills, attention to detail and the ability to effectively manage workload and prioritiesAbility to analyse and understand business issues, assess impact and provide multiple solutionsThorough understanding of HR, Resourcing and Cost Management principlesExcellent interpersonal skillsPositive attitude with a proactive and resilient approach to problem solvingFlexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines Roles and Responsibilities: Manage a team of KYC Team Leaders focusing on quality, productivity, attendance & developmental actions for themselves & supporting this through their teams.Oversee the work completed in your teams to ensure it is of the highest quality standards, perform root cause analysis where this is not the case & implement corrective actionsEnsure that the team operates efficiently, adheres to procedures & policies as set out by the client & Accenture, immediately addressing any situation where this is not the caseHold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas, ensuring this is happening between teams & team leadersReview the completeness of all reporting, e.g. quality, productivity, downtime & immediately address and anomaliesSupport the KYC team leader to identify data and documentation gaps and coach them through resolving these with the relevant stakeholdersEstablish and maintain excellent working relationships with stakeholders at all levels both internally & clientsPrimary escalation points for clients, providing timely & professional responsesDrive and implement continuous improvement and optimization programs to decrease cost to serve through quality and/or productivity improvementsImmediately escalate any issues preventing teams from meeting agreed performance to Service Delivery ManagerRecognizes and rewards individual and team accomplishments.Listens to and accurately captures others expectations, ideas and concernsTake overall accountable for the delivery of business results by the teamManage reporting and metrics of team progressionLead your teams through change, maintaining engagement while keeping up with the pace of change in a dynamic environment Qualification Any Graduation

About The Role Skill required: Procure to Pay - Accounts Payable Processing Designation: Service Delivery Ops Associate Manager Qualifications: BCom/Chartered Accountant/CA Inter Years of Experience: 12 to 15 years What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.The selected persons should be willing to perform such projects / tasks which provides them an overview of the work in the General Accounting services area for Manufacturing business. Identified individuals should understand the client business, technology, process details and procedures. Typically, a resource would assist business units of client in performing and reviewing scheduled payments to various trade vendors related to Manufacturing purchases. This includes verification, reconciliation, accurate pricing and adherence to company policies, especially as they relate to Trade Payables.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.Core CompetenciesExperience in Trade AP domain, preferably for Manufacturing businessProven experience of leading operations teamsDetail oriented and able to handle multiple tasks or projects simultaneously.Should have sound knowledge of PTP processes like Invoice Processing, Payments, Account Payables Reconciliations,Proven experience in managing clientsStrong verbal and written communication skillsProficient in driving process transformation actionsProficient at problem solving and analyzing data What are we looking for Commerce Graduate/Chartered Accountant/ICWA/CS with 8 - 10 years of experience in Account Payables domain, preferably for Manufacturing businessCandidate must possess strong written and verbal communication skills, be well organized, detail oriented, and have the ability to perform in a fast-paced changing environmentExperience working with SAP, Salesforce, Service Now preferredGood understanding and experience of executing / leading process transformation actionsAbility to comprehend basic statistics and terms involved in the day-to-day business and using the same during process discussions.Constantly be on the lookout for ways to enhance value for your respective stakeholders/clientsAnalyze transactions, understand, explain variances, and proactively identify potential problems and recommend solutions.Ensure that the SLAs and Operations metrics are metGuide, support, and work with other team leaders & team members Mentor team membersPrepare review reports for clients and internal managementManage governance and escalation with client stakeholders.Share feedbacks and execute performance management actionsExecution of backup planning for all service delivery actionsFacilitate quality checks for the work performed by the team membersParticipation in performance review/governance discussions with clientManaging mid size teams (15-20 FTEs) Roles and Responsibilities: In this role, you are required to fulfil below responsibilities:-Interaction with key stakeholders regarding invoicing and paymentReconciliation of vendor statements to invoices in Accounts Payable systemWork with project teams and key internal stakeholders to continue implementation of electronic invoicing and payment processResearch invoices, payments, pricing and quantity issues as requestedFollow company and department policies and proceduresAccurate filing to ensure compliance of routine testing and auditsSupport team involvement and attend routine team meetingsReview and posting of correction journals (if needed)Ensuring compliance on various process requirements, policies, and regulations by enforcing adherence to standard operating procedures and defined controls. Qualification BCom,Chartered Accountant,CA Inter

About The Role JOB ROLE Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for account opening of customers. Managing complaints of customers and ensuring their resolution within TAT. JOB REQUIREMENT Developing and maintaining banking relationships with a select group of high net worth customers Excellent communication skills with customer service orientation Courteous and polite. Good knowledge of Microsoft excels. Understanding of banking norms and processes.