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Customer Service

Customer Service

Yestosystems

6 - 11 years

6 - 7 Lacs

Mumbai

Posted:1 hour ago| Platform:

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Skills Required

Service delivery Manager Client Servicing Sales Senior Executive Billing Customer service Executive Coordination Freight forwarding MS Office Logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Assistant Manager/Senior Executive - Coordination & Customer Service (Freight Forwarding Industry)

Assistant Manager/Senior Executive - Coordination & Customer Service (Freight Forwarding Industry) - Samyojak Consultancy Services Assistant Manager/Senior Executive - Coordination & Customer Service (Freight Forwarding Industry)

13 Jul 2025

JobOverview:

We are seeking a proactive and detail-oriented

Senior Executive / Assistant Manager for Coordination & Customer Service for an Air & Sea Import division

of a leading Freight Forwarding company with a Pan India presence and a global network. The ideal candidate should possess a strong understanding of freight forwarding operations and customer service functions. This position requires excellent communication skills, ability to coordinate with both internal teams and clients, and a hands-on approach to ensure smooth shipment execution and timely service delivery.

Job Responsibilities:

Possess working knowledge of Air and Sea Import freight forwarding operations.
Coordinate with customers for quote follow-ups and help convert inquiries into business.
Liaise with the Sales team for updates and quote alignment.
Update inquiries in the system and assist in the preparation of quotations.
Coordinate with internal operations and coordination teams to ensure seamless shipment execution.
Review customer invoices when necessary to ensure billing accuracy.
Learn and efficiently work on the company s internal system for both Air and Sea Import products.
Provide product insights and support to customers when needed to help them make informed decisions.

Job Requirements:

Educational Qualification: Graduate or equivalent.
Experience: 3 6 years (preferred) in logistics, customer coordination, or freight forwarding.
Experience working in a freight forwarding or logistics company is mandatory.
Strong communication and follow-up skills.
Ability to multitask and coordinate across departments.
Proficiency in Microsoft Office and working with internal systems.
Customer-oriented approach with attention to detail.
Understanding of Air & Sea Import freight forwarding operations.
Familiarity with coordination and client servicing in the logistics sector.

Why Join the Company

Be part of a reputed logistics organization with a PAN-India presence.
Gain cross-functional exposure in both Air and Sea import coordination.
Collaborate with experienced professionals in a dynamic and growing team.
Competitive compensation with opportunities to grow into higher roles.

Location - Chandivali, Mumbai

For

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