Customer Service

Job Title: Customer Support Executive (Email & Chat Support – ORM Executive)

Location: Mumbai

Job Type: Full-Time

Work Days: 5 Days a Week (Rotational Offs)

Shift Timing: 9:00 AM – 6:00 PM (9-hour shift including 1-hour break)

Key Responsibilities:

• Respond to customer queries via email and chat in a timely, professional manner
• Troubleshoot technical issues related to internet/telecom services
• Provide step-by-step guidance for problem resolution
• Maintain accurate logs and escalate complex issues as needed
• Meet SLA targets for response and resolution time
• Deliver high-quality support in a customer-centric way
• Provide multilingual support if applicable

Requirements:

• Minimum 2 years of experience in chat and email support
• Experience with technical troubleshooting (preferably ISP, Telecom)
• Excellent written English communication skills
• Ability to multitask and solve problems efficiently
• A customer-first mindset with empathy and professionalism
• Proficiency in Italian, French, German, Japanese, or Spanish is a strong plus

Perks & Benefits:

• Competitive salary (based on experience & skills)
• Performance-based incentives
• Health insurance
• Attendance bonus & travel allowance
• Cross-project and international exposure
• Skill training workshops
• Open-door policy and growth opportunities

Job Type: Full-time

Pay: ₹27,000.00 - ₹30,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person