Customer Service

As a Customer Service Executive for the Australian Vehicle Insurance inbound process, you will be responsible for handling inbound calls from Australian customers regarding vehicle insurance queries, renewals, and policy assistance. Your role will involve providing accurate product and service information, maintaining professionalism and empathy in customer interactions, updating customer records, and meeting performance targets. Collaboration with team leaders and quality teams is essential to enhance customer satisfaction. Key Responsibilities: - Handle inbound calls from Australian customers regarding vehicle insurance queries, renewals, and policy assistance. - Provide accurate product and service information while ensuring compliance with company policies. - Maintain a high level of professionalism, empathy, and accuracy in all customer interactions. - Update and maintain customer records in the CRM system. - Meet individual performance targets (AHT, Quality, Attendance, etc.). - Collaborate with team leaders and quality teams to enhance customer satisfaction. Qualifications Required: - Minimum 3 years of international calling experience (preferably in insurance or customer service). - Excellent verbal and written communication skills in English. - Stable high-speed internet connection, desktop/laptop with updated configuration, and good quality noise-cancelling headset for a Work from Home setup. - Ability to work in rotational Australian shifts, including early morning hours. - Strong customer handling and problem-solving skills. - Professional, reliable, and disciplined work approach. The salary range for this position is INR 24,000 - 28,000 per month, based on experience and communication assessment. Why Join Us: - Work from the comfort of your home. - Opportunity to work for a reputed Australian insurance process. - Enjoy a friendly and performance-driven environment. Benefits include paid sick time and the flexibility of working from home. This is a full-time, permanent position with a remote work location.,