INBOUND AUSTRALIAN CUSTOMER SUPPORT

Customer Support Executive – Inbound Process (Australian Vehicle Insurance)
Work Mode: Work from Home
Location: Panchkula (Remote)

Note: Please go through the requirements carefully before applying. Candidates without prior international calling experience will not be considered.

About Us:

We are an Australian vehicle insurance and car rental company based in Victoria, providing a wide range of rental cars to customers. We are looking for experienced professionals to join our inbound support team.

Job Responsibilities:

• Handle inbound calls from Australian customers regarding vehicle insurance and car rental services.
• Provide accurate information and support related to car types (Petrol, Diesel, Hybrid, Electric, Sedan, SUV).
• Resolve customer queries with professionalism and empathy.
• Excel knowledge as we also deal with legal matters
• Maintain records of customer interactions and prepare reports as required.
• Work in alignment with Australian work culture and customer expectations.

Requirements:

• Mandatory: Previous international calling experience (Inbound/Customer Support).
• Not open to freshers.
• Basic knowledge of different types of cars (Petrol, Diesel, Hybrid, Electric, Sedan, SUV).
• Excellent communication skills in English (verbal and written).
• Ability to handle Australian customers confidently and professionally.
• Laptop/desktop with a stable high-speed internet connection.
• Comfortable with early morning rotational shifts (as per Australian timings).
• Availability for 6 days a week work schedule.

What We Offer:

• Work from Home flexibility.
• Opportunity to work with an Australian company and gain international exposure.
• Supportive and professional work environment.

Job Types: Full-time, Permanent

Pay: ₹22,014.99 - ₹26,000.72 per month

Benefits:

• Flexible schedule
• Paid sick time
• Paid time off
• Work from home

Work Location: Remote