Customer Support Executive

As a Customer Support Executive for Legal Processes in Australian Vehicle Insurance, you will be responsible for providing detailed legal support, handling documentation, and facilitating client communication for our Australian clients. Your role will involve working extensively on Excel for data analysis, report preparation, and paperwork handling. You must possess strong skills in Excel, attention to detail, and the ability to manage legal queries and complaints professionally. Your key responsibilities will include handling inbound calls from Australian clients, addressing legal queries and complaints, preparing and maintaining legal documents and assessment reports, and ensuring accuracy in paperwork and documentation. Effective communication over phone and email, collaboration with internal teams to resolve client concerns, and maintaining confidentiality and compliance with company policies and Australian legal standards are crucial aspects of this role. The ideal candidate should have proven experience in customer support, preferably in insurance or legal processes, along with strong skills in MS Excel and document/report preparation. A good grasp of numbers, logical thinking, preparation of assessment reports, and excellent written and verbal communication skills in English (neutral/accent-understandable for Australian clients) are essential. The ability to work independently in a remote environment with a stable internet connection and a laptop/desktop is mandatory. In return, we offer you the opportunity to work with a leading Australian Vehicle Insurance provider, a fixed 5-day working schedule aligned with Australian business hours, work-from-home flexibility, a professional and supportive team, a competitive salary package, and growth opportunities. This is a full-time, permanent position with benefits including paid time off and the convenience of working from home.,