Customer Care Executive

Customer Support Executive – Australian Inbound Vehicle Insurance Process

Location: Work from Home

Work Schedule: 6 Days a Week (Australian Timings)

About the Role

We are a car rental and vehicle insurance company based in Victoria, Australia. We are looking for enthusiastic and customer-focused professionals to join our inbound support team. You will be responsible for handling incoming calls, resolving customer queries, providing insurance-related assistance, and offering basic guidance about vehicles (Electric, Hybrid, Petrol, and Diesel).

Key Responsibilities:

• Handle inbound calls from Australian customers regarding vehicle rentals and insurance.
• Provide accurate information on rental policies, coverage, and claims processes.
• Assist customers in understanding vehicle types (Electric, Hybrid, Petrol, Diesel) and guide them in choosing suitable options.
• Record customer details, complaints, and resolutions in the system.
• Escalate unresolved queries to the concerned department.
• Deliver professional, polite, and customer-centric communication at all times.

Requirements:

• Prior experience in customer support/inbound process preferred (BPO/Insurance/Car rental background is a plus).
• Basic knowledge of different vehicle types (Electric, Hybrid, Petrol, Diesel).
• Excellent verbal and written communication skills in English.
• Ability to work in Australian time zones.
• Laptop/desktop with a stable internet connection (mandatory).
• Strong problem-solving skills and attention to detail.
• Ability to work independently from home in a professional setup.

Work Details:

• Type: Full-time, Work from Home
• Days: 6 days a week
• Timings: Australian business hours (shift-based as per requirement)

Why Join Us?

• Opportunity to work with an international Australian car rental & insurance company.
• Work-from-home flexibility with global client exposure.
• Supportive and growth-oriented environment.

Job Types: Full-time, Permanent

Pay: ₹22,000.48 - ₹25,000.88 per month

Benefits:

• Paid time off
• Work from home

Language:

• Hindi (Preferred)
• English (Required)

Work Location: Remote