Customer Care Executive

Teleperformance (TP)

0 - 5 years

0 Lacs

gurugram

Posted:-1 days ago| Platform:

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Skills Required

customer care international voice process bpo voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Provide on-line support for on/offshore customers.
Resolve known customer issues using a knowledgebase, direct use of product and tools, product user guides, and other reference materials
Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible.
Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.
Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for voice
Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.

Education and Specific Training

Under Graduation + 6 Months Experience / Graduation

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