Customer Care Executive

0 years

1 Lacs

Posted:5 hours ago| Platform: GlassDoor logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

1 Customer Interaction

  • Handle customer enquiries via phone, email, and walk-ins in a professional manner.
  • Provide accurate information about services, appointments, and vehicle delivery status.
  • Coordinate with service advisors and sales teams to address customer queries.

2 Complaint Management

  • Record and respond to customer complaints or feedback promptly.
  • Follow up with relevant departments for quick resolution.
  • Ensure customer concerns are closed within the set turnaround time (TAT).

3️ Customer Follow-Up

  • Conduct post-service and post-delivery follow-up calls.
  • Check customer satisfaction levels and escalate unresolved cases to the Customer Relations Manager.
  • Maintain call logs and update CRM systems regularly.

4️ CSI (Customer Satisfaction Index) Improvement

  • Support dealership efforts to achieve manufacturer-set CSI targets.
  • Collect customer feedback forms and analyze satisfaction trends.
  • Prepare reports for management review.

5️ Coordination & Administration

  • Schedule service reminders and follow-ups for pending customers.
  • Assist in planning and executing customer events, service camps, and feedback drives.
  • Maintain customer database and ensure data confidentiality.

Job Types: Full-time, Permanent, Fresher

Pay: From ₹12,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

noida, greater noida, delhi / ncr