Senior Service Advisor

As a Service Advisor, your role involves acting as the primary liaison between the customer and the workshop. You will be responsible for understanding customer needs, preparing accurate job cards, coordinating with technicians, and ensuring the timely completion of service/repairs while delivering excellent customer service. Key Responsibilities: - Interact with customers, greet them, and understand their service/repair requirements. - Provide technical advice to customers in a friendly manner. - Prepare detailed job cards and obtain customer approval. - Communicate customer concerns clearly to technicians. - Ensure timely execution of repairs and services. - Monitor progress and update customers on vehicle status. - Conduct final inspection of vehicles before delivery. - Ensure all work is completed as per manufacturer standards. - Explain completed work, billing details, and maintenance advice to customers. - Maintain accurate service records, job cards, and invoices. - Prepare daily service reports and track customer feedback. - Handle complaints with professionalism and resolve issues promptly. - Build long-term relationships with customers by providing excellent after-sales support. Qualifications Required: - Diploma/Degree in Automobile/Mechanical Engineering (preferred). - Experience: 1-3 years in a similar role (freshers with strong communication may also apply). - Good communication and interpersonal skills. - Basic technical knowledge of automobiles. - Customer-oriented with a problem-solving attitude. Company does not provide any additional details in the job description.,