Customer Care Manager

We are looking for smart, dynamic, and passionate candidates to join our team.

Sales Quality Manager – Automobile Industry

Role Objective:
To ensure the highest level of sales process quality, customer experience, and compliance with OEM standards while driving performance improvement across the sales team.

Key Responsibilities:

• Monitor and evaluate the end-to-end vehicle sales process to ensure adherence to OEM and dealership standards.
• Conduct quality audits of sales documentation, delivery procedures, and customer interactions.
• Implement sales process improvements to enhance efficiency, transparency, and customer satisfaction.
• Provide training and guidance to sales consultants on quality standards, CRM usage, and customer handling.
• Track and analyze customer feedback (CSI/SSI scores) and ensure timely resolution of gaps.
• Liaise with OEM representatives during audits, mystery shopping, and sales quality reviews.
• Ensure regulatory compliance related to sales documentation, RTO processes, finance, and insurance.
• Support the sales head in achieving targets by aligning quality with performance.

Skills & Competencies:

• Strong knowledge of automobile sales processes, CRM systems, and OEM guidelines.
• Excellent communication, coaching, and customer-handling skills.
• Analytical mindset with ability to identify gaps and recommend solutions.
• Leadership qualities to mentor and drive sales teams toward quality excellence.

Location: Thrissur , Viyyur

Apply Now: 8086421111, hr@johnshondacars.in

Job Types: Full-time, Permanent, Fresher

Pay: From ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time

Work Location: In person