Oversee and ensure smooth, productive, and efficient daily operations of the Customer Care Department. Plan, monitor, and achieve after-sales service and revenue targets through effective strategies and budgeting. Develop customer service improvement plans and ensure quick resolution of customer issues. Maintain strong relationships with customers, vendors, and OEMs to support business growth. Ensure timely execution of installations, repairs, and AMC/CMC services as per contracts. Drive business development through lead generation, AMC renewals, and upgradation of existing equipment. Allocate targets to team members and ensure achievement through guidance, motivation, and performance monitoring. Maintain discipline, professionalism, and adherence to company policies within the department. Manage departmental resources effectively, including manpower, materials, infrastructure, and finances. Review and approve quotations, tenders, and technical/commercial project evaluations. Supervise documentation, correspondence, and data management to ensure accuracy and timely reporting. Monitor technician claims, leave schedules, and ensure uninterrupted department functioning. Track machinery performance, analyze recurring issues, and implement corrective measures. Organize regular training to enhance technical, computer, and soft skills of technicians. Prepare and present periodic departmental performance reports and handle any additional tasks as required.

More Jobs at M.Shah & Co.

Customer Care Manager

warje malwadi, pune

2.0 - 31.0 yrs

INR 2 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

M.Shah & Co.

Login to

Please Verify Your Phone or Email

Confirm Action

Customer Care Manager