Senior Service Advisor

As a Senior Service Advisor at SS HYUNDAI ENATHU, your role involves greeting customers at the parts and service center and directing them to an available mechanic. You will consult with mechanics on necessary repairs and provide customers with detailed information on aftermarket and OEM part options. Additionally, you will answer service outcome queries, advise on warranty protections, and assist customers in deciding between trading in a car and repair. Managing the service center's workflow, scheduling, and notifying customers about service updates or vehicle readiness will also be part of your responsibilities. Key Responsibilities: - Greet customers and direct them to available mechanics - Consult with mechanics on necessary repairs and cost-effective alternatives - Provide detailed information on aftermarket and OEM part options - Answer customer queries on service outcome - Advise on warranty protections and cost savings - Assist customers in deciding between trading in a car and repair - Manage service center workflow and scheduling - Communicate service changes and vehicle readiness to customers Qualifications Required: - Minimum 2 years of experience as a Senior Service Advisor - Preferred total work experience: 1 year Please note that this role is full-time and permanent, with benefits including cell phone reimbursement, health insurance, internet reimbursement, and Provident Fund. This position requires in-person work at SS HYUNDAI ENATHU. Interested candidates can send their resumes to 9539682052 or 9539682345.,