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3 Job openings at Vcare Call Centers India
Senior Customer Service Representative

Noida

3 - 8 years

INR 3.75 - 7.5 Lacs P.A.

Work from Office

Full Time

We are hiring Senior Customer Care Executives to drive new sales and manage customer accounts. The products range includes supplies to hotels and motels across the USA with essential daily supplies, including towels, linen, guest room amenities, electronics, small appliances, cleaning and janitorial supplies, and more. Our goal is to build long-term relationships by delivering excellent service and competitive pricing. This is a long-term opportunity for motivated sales professionals who can develop strong business relationships, maintain repeat business and generate new sales. Roles & Responsibilities:- Manage assigned hotels and motels in the USA. Make daily required number of outbound sales calls per day to your assigned customers/accounts. Build and maintain long-term customer relationships to drive repeat business. Follow up with customers to reintroduce products, reinforce our companys value, and encourage them to use us as their primary hotel/motel supplier. Handle incoming inquiries, create quotes, negotiate pricing, and close deals. Explain payment terms, shipping details, and delivery timelines. Monitor sales performance, meet, and exceed targets for calls and sales. Preferred candidate profile:- 3+ years of USA sales experience. Experience in wholesale/distribution is a plus. Strong outbound calling, negotiation, and closing skills. Must have excellent English communication skills. Proficiency in Gujarati is a plus. Self-motivated and able to work independently to achieve targets. Proficient in using CRM software and Microsoft Office. What We Provide:- Endorsement by major hotel corporations. A catalog of 5,000+ products, many of which are proprietary. Shipping coverage on both the East and West Coasts of the USA. A well-established business with 37 years of experience and goodwill. A list of hotels and motels assigned to you. Full training on the CRM system and company products. Daily support, guidance, and product training from the sales manager. How to Succeed in This Role:- Consistently engage with new and existing customers to build a strong pipeline. Develop a deep understanding of our hotel supply products and their value to customers. Maintain a high volume of sales calls, quotes, and orders. Drive repeat, ongoing sales by providing excellent service and follow-ups. Perks and Benefits:- 5 days working. Self commute (Traveling allowance will be given). Meal facility. Good Incentives. Contact Details:- Jagriti (7838422964),Navneet (8700570163) & Amit (7678602048) from 10am to 7pm (Monday to Saturday).

Pharmacy Automation Technician

Noida

1 - 6 years

INR 4.0 - 7.0 Lacs P.A.

Work from Office

Full Time

We are seeking technically inclined Pharmacy Automation Technicians. In this role, you will provide remote support to customers via our dedicated hotline, helping them troubleshoot and resolve issues related to pharmacy automation equipment and software. Your ability to understand complex systems, software interfaces, and pharmacy workflows will be essential to delivering excellent support. Roles & Responsibilities:- Respond to incoming customer inquiries via the Pharmacy Automation Hotline. Provide remote support by logging into customer systems to diagnose and resolve issues. Troubleshoot hardware and software problems related to pharmacy automation equipment. Guide customers through proper usage, setup, and configuration of pharmacy systems. Collaborate with internal teams and escalate issues as needed to ensure timely resolution. Maintain detailed records of customer interactions and resolutions within the ticketing system. Continuously update technical knowledge related to pharmacy automation and healthcare technologies. Assist in identifying recurring issues and contribute to internal process or product improvements. Preferred candidate profile:- Minimum 1 year of experience with pharmacy automation systems or related medical technology. Familiarity with HL7, healthcare software, or networking fundamentals. Degree or higher in Pharmacy Technology, IT, Biomedical Engineering, or a related field (or equivalent experience). Previous experience in pharmacy, medical devices, IT support, or healthcare technology preferred. Strong technical aptitude with the ability to learn new systems quickly. Proficient in using remote desktop tools and understanding of software interfaces. Excellent communication and interpersonal skills to interact with healthcare professionals. Detail-oriented with strong problem-solving abilities. Previous customer support or helpdesk experience. Pharmacy Technician Certification (CPhT) is a plus. Perks and Benefits:- 5 days working. Cab Facility. Meal facility. Contact Details:- Navneet (8700570163), Amit (7678602048) & Jagriti (7838422964) from 10am to 7pm (Monday to Saturday).

Senior Customer Service Representative

Noida

3 - 8 years

INR 4.75 - 6.5 Lacs P.A.

Work from Office

Full Time

We are seeking Senior Customer Service Representatives to drive new sales and manage customer accounts. The products range includes supplies to hotels and motels across the USA with essential daily supplies, including towels, linen, guest room amenities, electronics, small appliances, cleaning and janitorial supplies, and more. Our goal is to build long-term relationships by delivering excellent service and competitive pricing. This is a long-term opportunity for motivated sales professionals who can develop strong business relationships, maintain repeat business and generate new sales. Roles & Responsibilities:- Manage assigned hotels and motels in the USA. Make daily required number of outbound sales calls per day to your assigned customers/accounts. Build and maintain long-term customer relationships to drive repeat business. Follow up with customers to reintroduce products, reinforce our companys value, and encourage them to use us as their primary hotel/motel supplier. Handle incoming inquiries, create quotes, negotiate pricing, and close deals. Explain payment terms, shipping details, and delivery timelines. Monitor sales performance, meet, and exceed targets for calls and sales. Preferred candidate profile:- 3 years of USA sales experience. Experience in wholesale/distribution is a plus. Strong outbound calling, negotiation, and closing skills. Must have excellent English communication skills. Proficiency in Gujarati is a plus. Self-motivated and able to work independently to achieve targets. Proficient in using CRM software and Microsoft Office. What We Provide:- Endorsement by major hotel corporations. A catalog of 5,000+ products, many of which are proprietary. Shipping coverage on both the East and West Coasts of the USA. A well-established business with 37 years of experience and goodwill. A list of hotels and motels assigned to you. Full training on the CRM system and company products. Daily support, guidance, and product training from the sales manager. How to Succeed in This Role:- Consistently engage with new and existing customers to build a strong pipeline. Develop a deep understanding of our hotel supply products and their value to customers. Maintain a high volume of sales calls, quotes, and orders. Drive repeat, ongoing sales by providing excellent service and follow-ups. Perks and Benefits:- 5 days working. Pick-up and drop-off service is available. Self commute (Traveling allowance will be given). Meal facility. Good Incentives. Contact Details:- Amit (7678602048), Jagriti (7838422964) & Navneet (8700570163) from 10am to 7pm (Monday to Saturday).

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