Pharmacy Automation Technician

Job Description

We are seeking technically inclined Pharmacy Automation Technicians. In this role, you will provide remote support to customers via our dedicated hotline, helping them troubleshoot and resolve issues related to pharmacy automation equipment and software. Your ability to understand complex systems, software interfaces, and pharmacy workflows will be essential to delivering excellent support. Roles & Responsibilities:- Respond to incoming customer inquiries via the Pharmacy Automation Hotline. Provide remote support by logging into customer systems to diagnose and resolve issues. Troubleshoot hardware and software problems related to pharmacy automation equipment. Guide customers through proper usage, setup, and configuration of pharmacy systems. Collaborate with internal teams and escalate issues as needed to ensure timely resolution. Maintain detailed records of customer interactions and resolutions within the ticketing system. Continuously update technical knowledge related to pharmacy automation and healthcare technologies. Assist in identifying recurring issues and contribute to internal process or product improvements. Preferred candidate profile:- Minimum 1 year of experience with pharmacy automation systems or related medical technology. Familiarity with HL7, healthcare software, or networking fundamentals. Degree or higher in Pharmacy Technology, IT, Biomedical Engineering, or a related field (or equivalent experience). Previous experience in pharmacy, medical devices, IT support, or healthcare technology preferred. Strong technical aptitude with the ability to learn new systems quickly. Proficient in using remote desktop tools and understanding of software interfaces. Excellent communication and interpersonal skills to interact with healthcare professionals. Detail-oriented with strong problem-solving abilities. Previous customer support or helpdesk experience. Pharmacy Technician Certification (CPhT) is a plus. Perks and Benefits:- 5 days working. Cab Facility. Meal facility. Contact Details:- Navneet (8700570163), Amit (7678602048) & Jagriti (7838422964) from 10am to 7pm (Monday to Saturday).