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Silgate Solution

2 Job openings at Silgate Solution
Inbound Customer Service Representative

Wagle Estate, Thane, Maharashtra

0 years

INR 1.8 - 3.0 Lacs P.A.

On-site

Full Time

Answer incoming calls, emails, and chats in a timely and professional manner. Provide accurate information regarding products, services, billing, or technical support. Resolve customer issues efficiently while ensuring a high level of customer satisfaction. Document all customer interactions using CRM software or ticketing systems. Escalate complex issues to appropriate departments when necessary. Follow up on customer interactions as needed to ensure resolution. Stay up to date on company products, policies, and procedures. Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores. Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month Work Location: In person Speak with the employer +91 8108499641

Tele Calling Executive

Wagle Estate, Thane, Maharashtra

0 years

INR 1.2 - 1.8 Lacs P.A.

On-site

Full Time

A Telecalling Sales job involves making outbound calls to potential and existing customers to promote products or services, generate leads, and ultimately drive sales. Telecallers are responsible for explaining products, addressing customer inquiries, and maintaining accurate records of calls and customer interactions. They also play a vital role in building customer relationships and achieving sales targets. Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹15,000.00 per month Language: Hindi (Preferred) English (Preferred) Work Location: In person

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