Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Mumbai
>
Accenture in India
>
Customer Service

Customer Service

Accenture in India

0 years

0 Lacs

Mumbai Maharashtra India

Posted:2 days ago| Platform:

Apply

Skills Required

service management support security strategy consulting technology network power query chat resolve communication collaboration analysis updating

Work Mode

On-site

Job Type

Full Time

Job Description

Skill required:Query Management - Service Desk Voice SupportDesignation:Customer Service associateJob Location:MumbaiQualifications:Any GraduationYears of Experience:1-3

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us atwww.accenture.com&emsp;&emsp;What would you do?You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers &giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations. The team acts as a Single Point of Contact ("SPOC") to meet the communication needs of both users and clients, and to satisfy both customers and clients. In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.What are we looking for?

Ability to establish strong client relationship
Ability to manage multiple stakeholders
Ability to meet deadlines
Ability to perform under pressure
Collaboration and interpersonal skills

Roles and Responsibilities

In this role you are required to do analysis and solving of lower-complexity problems
Your day to day interaction is with peers within Accenture before updating supervisors
In this role you may have limited exposure with clients and/or Accenture management
You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
The decisions you make impact your own work and may impact the work of others
You will be an individual contributor as a part of a team, with a focused scope of work
Please note that this role may require you to work in rotational shifts

More Jobs at Accenture in India

Application Developer

Ahmedabad, Gujarat, India

5 - 5 yrs

Salary: Not disclosed

GN SC&O - S&P – Business Solutions – Analyst

Hyderabad, Telangana, India

1 - 2 yrs

Salary: Not disclosed

Trust & Safety New Associate

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

Performance Engineer

Hyderabad, Telangana, India

5 - 5 yrs

Salary: Not disclosed

Application Developer

Hyderabad, Telangana, India

3 - 3 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Accenture in India

Business Consulting and Services

Dublin 2 San Francisco

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Customer Service