13309 Service Delivery Jobs - Page 20

Roles & Responsibilities: Lead process discovery and transition planning for Service Desk and Contact Centre engagements Conduct As-Is and To-Be process definition aligned to the target operating model Perform due diligence by gathering volumetric data, ticket patterns, effort assumptions, and historical performance metrics Document end-to-end L1 service desk and contact centre processes, including multi-location delivery models Analyze SLA/KPI frameworks, reporting mechanisms, and service performance trends Must-Have Skills: 12+ years of experience in Process Definition, Transitions, or Service Delivery. Strong understanding of ITIL processes (Incident, Request, Problem, Change, Knowledge) ...

Department Information Technology Location APAC-India-IT Delivery Center Hyderabad Description Role summary Align is currently seeking a Software Engineer, ServiceNow (Legal Service Delivery) to join our DWTechOps organization This position will lead the design, development, and deployment of a custom-scoped application tailored to the needs of legal departments and organizations This role demands an experienced developer with a proven track record of building sophisticated workflows, integrating third-party services, and delivering seamless, secure user experiences on the ServiceNow platform The successful candidate will collaborate closely with legal, compliance, and IT teams to translate ...

Service Delivery / Program Management Drive end to end Delivery of Services to all customers for the Regionplanning phase to BAU Operations Formal kickoff and onboarding of new programs Delivery HealthAll Metrics to Stay Green Ensure all delivery parameters stay green for all programs CSAT Achieve highest level of customer satisfaction Stakeholder Management Manage customer expectations and maintain positive relationships with customers Account Growth & Revenue Recognition Drive Account Growth as per the yearly target (delivery-led Sales) Service Delivery Governance & Reporting Participate and drive Monthly and Weekly Reviews with the customer Review and monitor delivery performance metrics ...

and what we stand for The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet societys evolving needs Learn more about our What and our Why and how we can work together ExxonMobils affiliates in India ExxonMobils affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region ExxonMobils affiliates in India supporting the Product Solutions b...

Lloyd's Register is looking for SIAS Specialist to join our team Roles and Responsibility Develop and implement effective SIAS strategies to achieve business objectives. Conduct thorough analysis of data to identify trends and areas for improvement. Collaborate with cross-functional teams to design and implement process improvements. Provide expert guidance on SIAS best practices to stakeholders. Identify and mitigate potential risks associated with SIAS implementation. Monitor and report on key performance indicators related to SIAS. Job Requirements Strong understanding of SIAS principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-...

International SOS is looking for Assistant Service Delivery Manager to join our team Roles and Responsibility Manage and oversee the daily operations of the service delivery team to ensure high-quality services. Develop and implement process improvements to increase efficiency and reduce costs. Collaborate with cross-functional teams to identify and mitigate risks. Analyze customer feedback and implement changes to improve satisfaction. Monitor and report on key performance indicators to senior management. Lead and motivate a team of professionals to achieve their goals. Job Requirements Strong understanding of service delivery principles and practices. Excellent leadership and communication...

Colgate-Palmolive is looking for Associate Team Lead, Controls & Compliance to join our team Roles and Responsibility Develop and implement effective controls and compliance strategies to ensure regulatory adherence. Collaborate with cross-functional teams to identify and mitigate risks. Conduct audits and reviews to ensure compliance with industry standards. Provide training and guidance on compliance policies and procedures. Analyze data and reports to identify trends and areas for improvement. Develop and maintain relationships with external auditors and regulatory bodies. Job Requirements Strong knowledge of compliance regulations and industry standards. Excellent analytical and problem-...

CGI is currently seeking a Project Admin who has a minimum of 3-8 years working experience in project coordination and/or project administration preferably with experience working in a PMO role supporting Project Control Officer (PCO) Willing to work in Night shift (British Columbia day time) This would be considered a Project Admin position that will provide support to a PCO/project managers and project teams providing admin services to our clients Key responsibilities: Ensure project time entries and task descriptions are valid for projects Complete weekly, monthly reporting and invoicing validations Manage and organize all project contractual information, including Accounting Summaries an...

Education : Any Graduate Key Responsibilities: Client Relationship Management: Build and maintain strong relationships with key clients, understanding their needs and ensuring exceptional service delivery. Strategic Planning: Develop and implement account strategies to meet client objectives and achieve company targets. Project Coordination: Oversee logistics operations for key accounts, coordinating with internal teams to ensure timely and accurate execution of services. Performance Monitoring: Track and analyze key performance indicators (KPIs) to assess account performance and identify areas for improvement. Problem Solving: Address and resolve any issues or challenges faced by clients, a...

Role Purpose: The Service Desk Agent (SDA) serves as the first point of contact for information technology (IT) support needs, delivering responsive, consistent, reliable, and customer focused assistance to ensure the smooth operation of day-to-day activities. As the role evolves toward an enhanced customer experience, and as the face and voice for users seeking aid, the role holder represents the service experience and is essential in building trust. This role is key to diagnosing and resolving incidents, providing user guidance and handling service requests. Key Accountabilities: Technical capability Ability to support standard technical queries related to a focused range of hardware and s...

Education Qualification : Bachelor's degree in Computer Science or related field or higher with minimum 10 years of relevant experience Job Summary 10+ years of experience in IT Infrastructure Project management, Transition Management, or IT Operations Strong knowledge of Network, Server, Cloud, Storage, and Workplace technologies (high-level understanding) Hands-on experience with large-scale infrastructure transitions or transformations Leads service delivery to customer(s) in order to deliver contracted service commitments and continual service improvements (typically to senior level) Lead functional teams that are responsible to assist project managers, program managers and operations ma...

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Position Overview: As a Call Centre Team Leader, you will play a pivotal role in ensuring the smooth operation of our call centre by overseeing and supporting a team of customer service representatives. You will be responsible for guiding, coaching, and motivating team members to deliver outstanding service and achieve performance targets. Additionally, you will collaborate closely with management to implement strategies for improving efficiency, enhancing customer satisfaction, and driving continuous improvement within the call centre. Key Responsibilities: Lead and manage a team of customer service representatives to ensure exceptional service delivery and achievement of performance target...

Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. Proactively seeking opportunities to upsell and cross-sell products and services to customers. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowl...

Position Purpose Design and participate in the deployment of resilient and high-performance infrastructure solutions in internal and public clouds as a Product Owner around VMWARE technology. Maintain production services in operational condition 24/7 Provide level 3 technical support as a technical expert with the following objectives: Train / Document / Automate / Improve Work closely with global CIB infrastructure teams (Madrid, APAC, AMER, MEA, INDIA) to define strategy and ensure global alignment Manage, monitor and lead technical projects independently Participate in major projects as SPOC VMWARE Infrastructure Responsibilities Leadership and Team Development: Lead, mentor and develop t...

Position Purpose To process, monitor and control transaction processing for Remittance & Payments preprocessing of BNPP WITH THE OBJECTIVE to facilitate smooth functioning of operations while meeting the Operations Objectives of BNPPISPL for all the sites handled. Responsibilities Direct Responsibilities OPERATIONS MANAGEMENT: Processing of Remittance & Payments transactions to ensure that they are accurate, as per the prescribed service delivery standards and as per the SLA with the sites. OPERATIONS RISK MANAGEMENT: Adhere to control plans and pay attention to risk related areas in operations. COMPLIANCE: Ensure adherence to internal guidelines, compliance, screening, legal and regulatory ...

Position Purpose BNP Paribas 2S Operations is seeking a proactive and creative team player to work as Manager of the team. The ideal candidate for this position will possess strong know how of the process and act as an effective back-up to his/her supervisor. The position will work closely with the Fund Accounting team to keep them motivated and devise continuous ways to improve the process. Responsibilities Direct Responsibilities Service Delivery: Ensure NAV calculations are produced in a timely manner as per SLA. Completeness of NAV packs includes accurate report generation, timely delivery of reports, scanning & archiving. Ensure all reconciliation breaks in TA, Cash & Stock are validate...

Position Purpose Provide assistance to traders and back office users in issues faced while managing their BAU. Identify bugs in the application and work on permanent resolution for the same. Manage critical issues to resolution. Responsibilities Direct Responsibilities Candidate must work as level 2/3 and be an escalation point for others in the team to bring technical and product issues to resolve. Responsible for monitoring production environment and act proactively to prevent performance issues or application crash. Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box. Handling ITIL Methodologies like...

Skill required: Banking Services - Core Banking Designation: Delivery Operations Team Lead Qualifications: BBA/BCom/Master of Business Administration Years of Experience: 7 to 11 years What would you do? The Loan Servicing Team Lead is responsible for overseeing daily servicing and maintenance activities for a portfolio of commercial loans, including bilateral, participated, and syndicated (agented and non-agented) facilities. The role ensures operational accuracy, compliance with credit agreements, and timely customer service delivery while guiding a team of servicing analysts.Develop and deliver core banking solutions for the applications that process the essential functions of banks, incl...

Skill required: Payroll - Workday Payroll Accounting Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsPayroll experience into US/UK/InternationalImplement and manage payroll accounting processes and solutions within Workday paltforms. What are we looking for? NANA Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed...

Skill required: Banking Services - Core Banking Designation: Delivery Operations Senior Analyst Qualifications: BBA/BCom/Master of Business Administration Years of Experience: 5 to 8 years What would you do? The Loan Servicing Team Lead is responsible for overseeing daily servicing and maintenance activities for a portfolio of commercial loans, including bilateral, participated, and syndicated (agented and non-agented) facilities. The role ensures operational accuracy, compliance with credit agreements, and timely customer service delivery while guiding a team of servicing analysts.Develop and deliver core banking solutions for the applications that process the essential functions of banks, ...

Skill required: Com.Bkg- Credit UW - Commercial Credit Underwriting Designation: Delivery Operations Senior Analyst Qualifications: MCom/Master of Business Administration Years of Experience: 5 to 8 years What would you do? We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.Com.Bkg- Credit UW stands for Commercial Banking Credit Underwriting. It involves evaluating the creditworthiness of businesses applying for loans or credit. This process includes analyzing financial statements, assess...

Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : Security Information and Event Management (SIEM) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will be responsible for overseeing the implementation and delivery of Security Services projects. Your typical day will involve coordinating with various teams to ensure that projects are executed efficiently, utilizing our global delivery capabilities,...

Key Responsibilities Support daily food and beverage operations in the school cafeteria. Ensure compliance with food safety, hygiene, and quality standards. Coordinate with kitchen staff and vendors for smooth service delivery. Monitor inventory, stock levels, and timely replenishment of supplies. Assist in menu planning and ensure adherence to nutritional guidelines. Handle student and staff queries related to food services professionally. Maintain cleanliness of dining areas and service points. Support audits, inspections, and documentation related to F&B operations. Follow school policies related to health, safety, and safeguarding. Qualifications & Experience Graduate or Diploma in Hotel...

Key Responsibilities: Develop and maintain strong relationships with bank staff and clients to drive bancassurance sales. Promote and sell insurance products (life, health, and general insurance) through the bank’s channels. Conduct product presentations, workshops, and client meetings to explain benefits and coverage. Identify opportunities for cross-selling insurance products to existing banking clients. Achieve individual and branch sales targets as per organizational goals. Provide guidance and support to clients regarding policy details, claims, and documentation. Collaborate with internal teams to ensure smooth onboarding and servicing of clients. Maintain accurate records of client in...