2744 Service Delivery Jobs - Page 21

An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility <

Required Skills Behavioral | Aptitude | Communication Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Certifications in Project Management | PMI Certified Associate in Project Management (CAPM) Details: 1. Program manage team of cross function technical SMEs and Service Managers to delivery risk managed seamless IT Infrastructure service transitions 2. Proficiency in Microsoft Project, Excel, PowerPoint and related tools 3. Good understanding on transition plans, risk management framework, effort estimates as we'll as basic understanding on financials 4. Participate in business acquisition process by developing and documenting transition solution as part of response to RFPs and Proposals for new engagement 5. Present and defend transition solutions for existing and prospective customers 6. Contribute to continually improve IT service transition practice by documenting lessons learnt, suggesting improvements to existing processes and service delivery templates 7. Participate in Business Change enablement 8. Open for extensive travel

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Service Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsibilities:Empower resources who commits to Client Service Team/Service Delivery Team to work and agrees on deliverables, budget, schedule, dependencies, service levels, other required operating metrics and scopeAssign team resources to work on communicating allocated budget, schedule, macro approach and deliverablesEmpower to make decisions for their team and ultimately is accountable to ensure their team creates their deliverables on budget, on schedule, and with appropriate qualityManage resources to achieve these assignmentsa transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Track and create/provide team status using standard templates and actively participate in appropriate internal and external status meetingsMaintain teams work plan and/or annual plan (e.g. resource assignment changes, schedule changes, completion status etc.) Approve team members time sheets, identify source of any variances and drive plans to correct the sameIdentify and manage issues and risks and act as an escalation point within the teamWork with other delivery managers and project managers to ensure Client Service Team/Service Delivery Team understands their accountabilities towards delivery and to work across the teams as neededPlatform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.Process Compliance/Consistency, Quality, and Continuous ImprovementSchedule, assign and track signoffs for deliverables owned by the team and validate the participation of appropriate contributors to each deliverableValidate appropriate contributors have participated in the creation/review of each team deliverable according to standard methods and/or processesEnsure teams execute processes according to standard methods or approved processes and ensure deliverables are completed as required in a timely mannerServe as a peer or process reviewer as appropriate and participate in Capability Maturity Model Integration (CMMi) What are we looking for Process Capability DevelopmentServe as process expert/coach for the teams deliverablesDrive methods adoption and act as an expert on how to cost effectively deliver the Client Service Teams/Service Delivery Teams process and/or project requirements and deliverablesMonitor and analyze client and customer satisfaction through available escalation/complaint tools and survey results and ensure improvement initiatives are driven by client expectations and requirementsIdentify and implement productivity improvements, ensuring adherence to appropriate project gating and business case approval requirements. Team Finance and Resource Management Manage team mix to the standard pyramid for type of Client Service Team/Service Delivery Team, headcount, macro resource load balance (rolling 3 months), utilization, overtime etc. and escalate issues when required according to established practicesManage staffing assignments and role changesSupport recruiting and interviewing potential new team membersBalance workloads and skill sets across clients to support one-to-many delivery Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Sales Support - Sales Enablement Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Supporting the sales for License , training , pricing , budgeting and negotiation - Backend supportEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "- Domain experience in sales operations, sales enablement, sales excellence, or a similar role within a fast-paced, dynamic environment.- Strong understanding of sales principles and methodologies- Proven track record of developing and executing successful sales strategies and achieving revenue targets.- Expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology.- Working experience in creating sales enablement toolkit, including sales presentations, product information, and customer case studies- Result oriented leader managing teams of 50+ HC working in remote and hybrid environment.- Partnered with marketing, product development, and customer service teams to ensure alignment and support sales initiatives.- Excellent leadership and team management skills, with the ability to motivate and develop a high-performing sales operations team.- Fostering the teams with the mindset of innovation, out of box approach and use of new age technologies- Strong analytical skills with the ability to interpret complex data and provide actionable insights.- Exceptional communication and interpersonal skills, with the ability to build relationships and influence stakeholder"Strong verbal and written communication skills to interact with customers effectivelyTeam Handling ExperienceStakeholder Management"- Project & Program Management- Six Sigma and/or delivery excellence industry practices or programs- Thought leadership- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills- Commitment to quality- Negotiation skills""ERP Skills: Salesforce, SAP (S4 Hana)Optional:Certified Black belt Six Sigma, PMPi certification or experienceAdditional skills (preferred):Sales planning and administration" Roles and Responsibilities: "Sales Operations Manager responsible for overseeing the entire process of managing Partner onboarding, Partner enablement, Pipeline monitoring and reporting, Opportunity management, Revenue management, Quote and pricing support, Order Management, Order booking, Fullfilment, while identifying opportunities for process improvement and optimization within the teamKey Responsibilities:Define and Execute Business PrioritiesKey contributor and owner of the direction for your operations. This includes defining strategic goals for the team.Participate in defining, planning, and documenting key projects and initiatives.Track the progress of initiative outcomes against goals and ensuring that the team remains unblocked and focused.Team and Performance developmentOwn all facets of performance and career management for the team.Expected to mentor all members in order to maintain a well-rounded, world class organization. This includes project management, quality audits and coordination of training sessions as well as day to day oversight of the team.Own and be accountable for the output and performance of your team.Operational ExcellenceUphold and continue to drive operational excellence across the site and globe.Drive best practices with a focus on outcomes for our customers.Identify and own local and global initiatives that will continue to optimize our highly customer focused operational teams.Recruiting and HiringTake the lead in hiring quality personnel who not only fit the needs of the current organization but will allow the team to scale with our customer and service growth.Incident and Escalations ManagementLead team/s to provide customers with exceptional outcomes during times of customer needs and drive positive customer the outcomes.Drive initiatives regarding improvements to existing tools & processes and providing feedback on new practices & procedures in order to scale with the rapid expansion of the services and customer base.Engage with Director and C-Level executives to understand business needs.Be the voice of the customer and work with internal resources to ensure that the customers SLAs are met.Raise internal awareness of customer impacting bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses.Champion and advocate for customer requirements within the sales operations functions.Participate in customer requested meetings (onsite or via phone).Own accountability to provide our customers with an exceptional experience and assist customers in their time of need with highly customer focused service. Qualification Any Graduation

Overview As Sales Sr. Mgr, own planogram delivery for AMESA perfect store & lead a team of POG analysts supporting AMESA sector (perfect store + catman POG services). Ensure that exceptional leadership & operational direction is provided by his/her analysts team to AMESA sales employees across multiple teams and markets. Ensure that his/her Planogram Analysts deliver visually appealing planograms based on store clustering, space definitions and defined flow. Work closely with AMESA sector, BU & category management teams to ensure planograms meet approved parameters. Implement operational practices to ensure accurate & on-time delivery of planograms (i.e. ensuring all planograms meet assortment requirements, visual appeal, innovation opportunities and shelving metrics). Continuously identify opportunities and implement processes to improve service delivery (output quality & timeliness) and develop process efficiency through automation. Lead global stakeholder engagement & build trusted relationships to strengthen total team partnership. Demonstrate strong team & talent management practices including hiring, staffing, performance management & career development for his/her team. Responsibilities Functional responsibilities - Execution (50%) + People Leadership (50%) Execution responsibilities Be a single point of contact for AMESA perfect store processes by mastering PEP Process and Category knowledge. Partner with Category Manager / KAMs to build business context and create effortless partnership to tailor deliverables according to market needs. Own accurate & on-time delivery of AMESA Perfect Store POG processes through effective project management, strong learnability & attention to detail. Drive continuous improvement through process streamlining/automation. Gain in-depth knowledge of PepsiCo business, categories, products, tools and share new learnings with the AMESA POG team on a continual basis to enhance range and space deliverables for AMESA. People leadership responsibilities Head the AMESA DX POG team (perfect store + catman) and ensure efficient, effective and comprehensive support of the sales employees across multiple teams and markets. Work closely with AMESA sector, BU & Category Management teams to ensure planogram meet approved parameters. Implement planogram quality control practices ensuring all planograms meet assortment requirements, visual appeal, innovation opportunities and shelving metrics. Lead workload forecasting and effectively drive prioritization conversation to support capacity management. Implement operational controls to track progress, monitor progress & control risks. Strong stakeholder engagement to elevate team collaboration, contribution & communication. Drive process efficiencies through process streamlining and/or automation. Build stronger business context and elevate the teams capability from execution focused to end to end capability focused. Scale-up operations in-line with business growth, both within existing scope, as well as new areas of opportunity Create an inclusive and collaborative environment Partner with global teams to define strategy for End to End execution ownership and accountabitity. Responsible for hiring, talent assessment, competency development, performance management, productivity improvement, talent retention, career planning and development Qualifications 10+ years of experience in retail/merchandizing experience (inclusive of JDA) Bachelors in commerce/business administration/marketing, Masters degree is a plus Advanced level skill in Microsoft Office, with demonstrated advanced Excel skills necessary Experience with analyzing and reporting data to identify issues, trends, or exceptions to drive Advanced knowledge and experience of space management technology platform JDA (5 years) Propensity to learn PepsiCo software systems and ability to provide superior customer service Best-in-class time management skills, ability to multitask, set priorities and plan

Overview This role, part of the North America Beverage organisation, supports the PBNA Retail and Commercial teams by providing reporting and analytical support across Channel, Brand, Customer, and Sales Area performance, with a specific focus on the Dollar General account. This role requires strong analytical and communication skills, as well as the ability to collaborate cross-functionally to identify opportunities, optimize performance, and support data-driven decision-making that contributes to overall business growth. Responsibilities Support Commercial function with performance reporting against established KPIs, including ad-hoc reporting requests using internal and shipment / POS data and market data systems (IRI) Power Bi skills Must have - \"intermediate to advanced\". Present insights and recommendations to Sales Leadership team on an established time period and in a clear, concise manner Implement continued improvements and simplifications of processes, standardization of reporting and optimal use of technology Develop on-demand reports and Scorecards delivering improved agility through ease of access and enhanced visualization Collate and format large and complex sets of data across multiple channels, customers and sales areas. Analyze data to distil meaningful insights on performance trends and opportunities Assist with field sales execution and compliance reporting Manage expectations through verbal and written interactions with stakeholders. Ensure delivery of accurate and timely data in accordance with agreed service level agreements (SLA) Work across multiple functions to aid in collecting insights for action-oriented cause of change analysis Ability to focus against speed of execution and quality of service delivery rather than achievement of SLAs Recognize opportunities and take action to improve delivery of work Create an inclusive and collaborative environment Qualifications +5 years of experience in Sales/Sales Management Bachelors in commerce/business administration/marketing or Finance, Masters degree is a plus Prior Fast Moving Consumer Goods (FMCG) company experience required. Development experience related to Data Analytics and Reporting including the usage of relevant tools and software packages (i.e PowerBI) Requires a high level of analytical, critical thinking, and problem-solving skills as well as great attention to detail Propensity to learn PepsiCo software systems Strong knowledge of MS Office programs specifically Excel, Power Point and Access Ability to provide superior customer service Best-in-class time management skills, ability to multitask, set priorities and plan.

Overview In this role, we are seeking a Senior Manager Offshore Program & Delivery Management to oversee program execution, governance, and service delivery across DataOps, BIOps, AIOps, MLOps, Data IntegrationOps, SRE, and Value Delivery programs. This role requires strong expertise in offshore execution, cost optimization, automation strategies, and cross-functional collaboration to drive operational excellence. Manage and execute DataOps programs, ensuring alignment with business objectives, data governance standards, and enterprise data strategy. Oversee real-time monitoring, automated alerting, and self-healing mechanisms to improve system reliability and performance. Develop and enforce governance models and operational frameworks to streamline service delivery and execution roadmaps. Drive standardization and automation of pipeline workflows, report generation, and dashboard refreshes to enhance efficiency. Collaborate with global teams to support Data & Analytics transformation efforts and ensure sustainable, scalable, and cost-effective operations. Support proactive issue identification and self-healing automation, enhancing the sustainment capabilities of the PepsiCo Data Estate. Responsibilities Manage and oversee offshore teams delivering DataOps, BIOps, Data IntegrationOps, FinOps, AIOps, MLOps, and SRE initiatives to drive operational excellence. Implement governance frameworks, define KPIs, and establish operational SLAs to ensure efficiency and quality in offshore execution. Drive process standardization, cost optimization, and automation adoption to enhance service scalability and effectiveness. Collaborate with onshore teams, business leaders, and stakeholders to ensure seamless execution and alignment of offshore deliverables with business goals. Optimize resource utilization by leveraging automation and AI-driven insights to improve productivity and streamline operations. Ensure continuous improvement, risk mitigation, and compliance adherence across offshore programs to maintain operational integrity. Act as a key liaison between IT, business leaders, data stewards, and compliance teams to ensure alignment with regulatory and security requirements. Monitor and enhance end-to-end Data Operations and sustainment processes, including testing, monitoring, and support for global data products. Manage day-to-day DataOps activities, ensuring adherence to SLAs, incident resolution, and engaging with SMEs to meet business demands. Contribute to work intake and Agile management processes, supporting data platform teams in executing strategic initiatives effectively. Foster strong relationships with senior stakeholders and executives, ensuring transparency, proactive risk assessment, and continuous communication. Collaborate across teams to address cloud infrastructure and data service challenges, ensuring high system availability and performance. Develop and automate operational policies and crisis management functions to minimize downtime and enhance incident response. Champion a customer-obsessed culture, advocating for high-quality service delivery and continuous process enhancements. Build and develop a high-performing team, fostering a diverse and agile work environment that aligns with business objectives. Adapt quickly to changing priorities, ensuring teams remain productive and focused on key deliverables. Leverage cloud and high-performance computing expertise to establish trust, drive innovation, and enhance the overall customer experience. Qualifications 12+ years of technology experience in a large-scale global organization, preferably in the CPG industry. 8+ years of experience in Data & Analytics, with a strong understanding of data engineering, data management, and operations. 7+ years of cross-functional IT experience, collaborating across multiple teams and stakeholders. 5+ years of leadership/management experience, overseeing teams and driving operational excellence. Excellent communication skills, with the ability to empathize with stakeholders and explain technical issues to varied audiences. Strong customer focus, advocating for end-user needs and delivering high-quality experiences. Proactive problem-solving mindset, taking ownership of issues and driving resolution. Ability to learn and adapt in a fast-paced environment, staying up to date with emerging technologies and methodologies. Experience in technical support and operations for mission-critical solutions in a Microsoft Azure environment. Familiarity with Site Reliability Engineering (SRE) principles, including automated issue resolution and scalability improvements. Proven ability to drive operational excellence, ensuring stability and performance in complex enterprise environments. Experience managing large-scale operational services in dynamic and evolving technology landscapes. Strategic thinking capabilities, focusing on cost efficiency, operational effectiveness, and delivery speed. Ability to develop and execute strategic plans, aligning technology roadmaps with business objectives. Strong relationship-building skills, fostering trust and collaboration across IT and business functions. Proven ability to align business and IT priorities, identifying mutually beneficial solutions. Experience leading cross-functional and virtual teams, effectively communicating vision and objectives. Demonstrated success in delivering high-impact results in complex and transformational projects. Experience with multi-country/global implementations, particularly involving data and analytics. Understanding of master data management, data governance, and analytics frameworks. Knowledge of data acquisition, data cataloging, and data management tools. Strong influencing and negotiation skills, with the ability to engage and persuade stakeholders at all levels.

Overview This is for TLM Global Network Delivery role to Modernize and Secure IT Infrastructure to support PepsiCos growth at scale. This role is responsible for ensuring the effective delivery of Global Network Services. Both in the cloud and on-premises, delivering with PepsiCos strategic partners and suppliers, coordination, and prioritization of demand with the IT business relationship managers and other stakeholders within the CIO teams with the goal of modernizing and refreshing IT Infrastructure CIs globally in partnership with Engineering, Security and Operational teams. PepsiCo has a multivendor hybrid outsourced model for its Infrastructure IT operations. The PepsiCo IT Operations team works with various businesses, in-house IT teams, IT partners, and OEMs to maintain high-quality services around the clock. Within IT, the IT Service Management team leads the maturation and governance of key IT support processes and provides performance insights to drive continuous service improvements. Our processes, services, and tools serve as a key entry point for an extensive set of IT and non-IT users seeking and providing support of IT services and products across the globe for PepsiCo. As the ITIL Process Owner in our IT Service Operations team, you will review current processes and implement process improvements to enhance service levels to our customers. You will partner closely with Sectors and Service Delivery Managers to ensure standardization across teams, providing coaching to enable seamless operations and continued evolution around delivery quality. As a result of rapid growth, the global nature of the business, and the history of multiple outsourcing arrangements, PepsiCo's landscape needs to be more cohesive, with numerous duplications in data and tools and low process adherence. One of the critical expectations of this role is to be streamlined and drive large-scale change forward. This role will need to quickly understand the current landscape and develop the road map to achieve the desired future state. Responsibilities Work closely with Senior stakeholders across the organization as a thought leader on TLM processes to ensure timely refresh across the environment. Accountable for end-to-end infrastructure project delivery across multiple strategic programs as well as in support od Global Infrastructure Transformation programs. Deliver Technical solutions based on engineering standards and customer requirements; review and approve technical solutions proposed by suppliers. End-to-end delivery of IT Infrastructure projects, including demand shaping. Estimates, value realization tracking, setting up project teams, project governance structure, technical reviews, and reporting & metrics tracking. Manage work-in-take for projects and business as usual demand Track project KPIs and overall health of the projects, Identify and drive service improvements plans Ensure handoff to IT operations team for seamless transition from project completion to ongoing sustain. Mange budget and create business value Qualifications 13+ of work experience in IT Infrastructure Bachelors degree required (Computer science, Computer engineering or Information systems) Project Management Certification (e.g., PMP, PRINCE2). Relevant Network Certification (eg. CCNA, CCNP) Experience working in a global organization and stakeholders. Understanding of IT project budget management, planning and forecasting Strong communication and presentation skills Willing to learn new skills and grow in an organization. This role demands executive presence and financial acumen.

Overview This position will be part of the North America Beverage organization. This position contributes to the success of the Pepsi Beverages Company by supporting the Merchandising Center of Excellence team. The Analyst will ensure exceptional operational services are provided by his/her organization to sales employees across multiple teams and markets. The services for the supported teams include assessing and communicating equipment inventory, reviewing and validating orders prior to placement, and monitoring equipment orders from placement to delivery using internal systems. Additionally, preparing order/tracking/delivery reporting for internal and external audiences, as needed. Continuously identify opportunities and implement processes to improve quality and timeliness of output. Responsibilities Ensure accurate and timely delivery of tasks regarding or Temporary merchandise equipment review and validate field orders for prior to placement monitor equipment orders from placement through to delivery using internal systems maintain equipment inventory database by tracking orders as they come thru the system report any inventory variances and issues to Sector or Division teams timely preparing order tracking and delivery reporting for internal and external audiences, as needed prepare and submit equipment status by market or customer to sales leaders Indepth analysis of status, delays and tracking Work across multiple functions to aid in collecting insights for action-oriented cause of change analysis Recognize opportunities and take action to improve delivery of work Implement continued improvements and simplifications of processes, standardization of reporting and optimal use of technology Manage expectations through verbal and written interactions with headquarter partners Collaborate with sales functions on equipment orders/deliverytracking/issues Ensure delivery of accurate and timely data in accordance with agreed service level agreements (SLA) Ability to focus against speed of execution and quality of service delivery rather than achievement of SLAs Scale-up operation in-line with business growth, both within existing scope, as well as new areas of opportunity Create an inclusive and collaborative environment Qualifications +3 years of experience in Data analysis/Finance/Marketing Bachelors in Economics/Finance/Engineering Prior Fast Moving Consumer Goods (FMCG) company experience required Experience with advanced Excel and Power BI Propensity to learn PepsiCo software systems Ability to provide superior customer service Best-in-class time management skills, ability to multitask, set priorities and plan Differentiating Competencies Required

Overview Execute Reporting and analytics responsibilities (for the FLNA Insights Services Center) as part of the broader Global Capability Centre function in Hyderabad, India. This role will help to enable accelerated growth for PepsiCo by contributing to the marketing and insights analytics team within the Center. Primary responsibilities include creating/updating existing dashboards, delivering periodic and on-demand performance reviews, and addressing ad-hoc requests based on internal and external data sources. This role will support marketing and insights teams across multiple brands and markets. The role will have short-term responsibilities for knowledge transfer from the business and flawless delivery of recurring reports. Once established, the role will execute optimization of the content and processes, including ad hoc questions and overall automation of delivery where applicable. Responsibilities Execute against team charter (SLA) for Reporting & Analytics for PFUS Execute market, portfolio, and brand level reporting of Marketing KPI performance (utilizing dashboards, templated decks, and reporting tools) Execute market, portfolio and brand level reporting for Customer KPI performance (Utilizing dashboards, templated decks and reporting tools) Provide business performance explanations, incorporating considerations beyond data into the reporting Explain business performance, drivers, and optimization opportunities Monitor key channel, customer, competitor and emerging player performance and execute reporting at required intervals Support Reporting Lead/Sr.Managers/Managers delivering against information needs articulated by Business Partners; addressing business questions and process requirements Deliver against needs of stakeholders, requestors and end service users Support processes for output adherence and delivery to agreed scope in line with the agreed timelines, aligned templates and content management Responsible for managing multiple priorities; being able to manage deadlines and deliverables Monitor and act upon regular feedback inputs from end-users and Business Partners for deliverables Flag and monitor any business risks related to delivering the operational output (facilities, IT resources, recruitment efforts) Support communication processes with Reporting vertical leaders and Business Partners (project planning, workflow monitoring, quality checks, on-going changes) Help Reporting vertical leadership develop and finetune internal Center Of Excellence processes (work-flow mapping, pain-points and bottlenecks management) both related to service delivery and internal center operations Improve existing processes based on frequent end-user and Business Partner feedback loop SSC strategy delivery Qualifications 5+ years experience in CPG insights and project management. High degree of familiarity with CPG and Food & Beverage industry data sources (POS and HH panel) Circana, Nielsen, Global Data, Kantar Worldpanel, etc. Hands-On Experience with Circana Data and its solutions (Unify). Deep understanding of CPG industry business performance outputs and causal measures, their relationships, and how to bring business performance insights to life visually Proficient with PowerPoint and Excel; including ability to write complex formulas Ability to create strong connections with people from different BUs and backgrounds with the ability to listen and act on feedback. Fluent in English spoken and written. Provide business performance explanations, incorporating considerations beyond data into the presentations Strong project management and coordination skills Ability to solicit actionable feedback and convey needed actions to the broader team Impacting and influencing across boundaries and borders Bias for action and ability to get stuff done Experience of working with global, regional and local teams of insights professionals

Overview This role will help to enable accelerated growth for PepsiCo by building pipelines, aligning data, building Visualization, and performing predictive and prescriptive analytics approaches for PepsiCo to drive actionable insights for the North American market. Key responsibilities will be to build and manage data to be used for analytics, report creation, data Visualization projects, and designing automation processes Responsibilities Ownership of ongoing maintenance and creation of new dashboards Rigorous Excel experience, Multiple Data Systems - For Analytics like Bobj, RSI, Retail Link, Circana, etc. Good with Data Analytics & Analysis, CPG /Retail Experience must, Experience with Visualisation/Dashboard build like PBI, Tableau, etc, Worked with Senior Leaders in the Org, Good handle on KPI/Metrics reporting, Good to have Knowledge on Predictive Analytics, Analytical Tools - R/Python/SQL. Work across multiple functions to aid in collecting insights for action-oriented cause of change analysis Build analysis in Excel, PBI, and Python with accompanying documentation Ensure delivery of accurate and timely data by the agreed service level agreement Focus on speed of execution and quality of service delivery rather than the achievement of SLAs Recognize opportunities and take action to improve the delivery of work Implement continued improvements and simplifications of processes, standardization of reporting, and optimal use of technology Create an inclusive and collaborative environment Qualifications 5+ years of experience in Sales Reporting & Analytics, Minimum 2 years in Data Analytics, preferably CPG Analytics. Preferred experience from a strong top-tier consulting or prior Fast Moving Consumer Goods (FMCG) company Good analytical skills excellent competency in MS Excel is a must, as is experience of managing complex, incomplete & inconsistent datasets and defining strategic analytics (market sizing/growth forecasts, etc). e.g, Tools like Knime, Python, R Deep grounding in analytical logic and ability to translate complex data into powerful insight Strong experience in data transformation, data visualization, and exploratory analysis Strong Change Management Skills: Follow Up, Follow Through, Accountability, Sense of Urgency, and superior stakeholder management Ability to provide new ways of approaching situations and developing new, efficient solutions Independent & motivated individual; ability to receive direction and convert into an action plan with coaching and feedback Best-in-class time management skills, ability to multitask, set priorities, and plan

Job Summary: To manage and impact improvement in the Affluent Clients' Service parameters and the delivery of client experience so that Affluent Banking becomes a benchmark in customer service for premium banking customers in the industry. Responsibility Areas: Support in managing all Private Bank sales and service activities for the assigned region Provide complete and comprehensive information to customers on products, services and ensure best services are provided to them Analyze clients cash, capital, and investment needs Monitor the performance of client accounts and suggest ways to improve returns Ensuring appropriate control framework is in place and operations risk are properly managed Automating key activities of the business to gain efficiency in delivery Streamlining of the digitization activities in the process Assure adherence to the guidelines set by the bank Ensure bank meets the audit, compliance regulatory requirements Gather latest Market intelligence and track benchmark against best practices in competitor banks. Manage and improve the customer journey and partner experience to differentiate the bank from competition Evaluate the feasibility of Digital enablement from offering, channel process point of view and ensure its implementation to improve overall operational efficiency Collaborate with other departments and functions to provide best-in-class products and service offerings to the customer Preferred Skill Set: Prior experience in managing Service Delivery and client experience agendas roles at a level of geographic zone / pan-India central role Will bring a mix of business acumen and Service orientation to be able to create service excellence as a culture with a view to enhance business value Excellent communication, analytical & reviewing skills Inter-personal coordination & Team Player Previous exposure to CRM systems and Finacle is a critical skill. Excellent ability to use Excel and PowerPoint

Job Title React JS and Node JSExperience 3-5 YearsLocation Bangalore : Technical Skills 3-5 years of development experience Working experience in Front end skillReactJS, HTML, CSS, JavaScript. Working experience in Backend frameworkJavaSpring boot Working experience in Web Services (REST) Database knowledge would be an added advantage. Certifications Needed Bachelors or masters degree in computer science, Information Systems, Engineering or equivalent.

YOUR IMPACT: You are the Lead Customer Success manager and overall relationship owner to assigned OpenText Cloud Managed Services accounts and act as a trusted advisor and partner that understands the customer's business and strategy as it relates to their OT product portfolio. You ensures operational health, customer satisfaction and ensures that the customer is receiving maximum ROI of their OT Cloud Managed services investment. WHAT THE ROLE OFFERS: Lead a team of CSMs across multiple geographies or portfolios. Ensure service delivery, issue resolution and customer satisfaction. Drive success plans, framework adoption, and internal collaboration. Track overages, forecast risk, and guide new process implementation. Escalation and problem management accountability for strategic accounts. Total Customer Ownership for the portfolio of customers being aligned Lead and work with Cross functional teams Contributes to development of functional and business objectives On-board net-new hybrid (on-prem and cloud) based customers Enable customer sponsors in a consultative and best-practice share approach Develop customer success plans that include appropriate milestones, tasks and regular customer interactions with associated updates, based on the customer success engagement methodology and best-practices Own customer profiles and management of data from disparate systems; ensuring that all internal stakeholders have a single source of truth for the health and status of each customer Coordinate cross-functional communication and processes to help guide customers through their journey Create comprehensive analytics and dashboards that reflect a 360view of the customer Mentoring and guiding CSMs across complex account structures. Executive stakeholder management and conflict resolution. Creating process improvement plans and governance models. Driving strategic alignment with Sales, PS, and Support leads. Critical thinking and a Problem solver Operate and Lead at a Managerial level by mentoring team of CSM's Proactive with identifying and mitigating Customer problems with Governance and Solutions. WHAT YOU NEED TO SUCCEED: Bachelors degree required (MBA or equivalent leadership experience added advantage) ITIL, PMP, or CSM platform certifications are a strong plus. 10+ years experience in customer success/delivery leadership Proven project management skills with demonstrated experience in a consulting environment Conversant in cloud technology and data center deployment. ITIL certification preferred. Experience with formal project management techniques (i.e. Formal status reporting and client communication, budget/scope management and change controls Demonstrable experience in developing and rolling out customer satisfaction improvement programs Significant experience of leading and managing teams (including matrix management) with in an offshore environment

Hi, Menka here from Onboard HRServices!! Inviting Females for Role Customer Service Manager - Operation HL/lap with Leading NBFC at Jalandhar! Please send me your Updated resume on menka@onboardhrservices.com

-Drive sales of pre-owned cars to meet targets. -Lead and manage the sales team. -Handle sourcing, pricing, and certification of used vehicles. -Ensure excellent customer service and manage walk-ins. -Oversee documentation and delivery processes. Required Candidate profile Graduate with 4yrs of auto sales (used car sales preferred). Strong team leadership & customer handling skills. Knowledge of used car valuation and sales process. Valid driving license. 91093 03712

About The Role Skill required: Financial Planning & Analysis - Financial Planning and Analysis (FP&A) Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Preparation of standard & Adhoc management reports for region, country, product, Service typeetc. Provides standardized and insightful level of analyses is provided. Delivers ad hoc analyses.Supports Annual Operating Plan & forecasts Planning, Creating and managing reporting data and report out from various database systems.Provide professional expertise and direction to other team members and act as the focal point forbusiness units and Technology by participating in key project initiatives. Also, as required, manageclient communication, responding to queries, investigate irregularities and anomalies and providetechnical support for day-to-day iFinancial planning, reporting, variance analysis, budgeting and forecasting Partners with reporting clients to understand their strategic goals, operational context and activitiesin order to explain results with strategic business insights and facts Use a diverse range of applications and understand the business and technical functionality ofeach application and its relevance to the business community. Provide support to all business units across the region, including product understanding, validation,problem/query resolution and coordination of communications. Uses storytelling principles to convey impactful messagesMajor accountability for Planning, Forecasting, Preparation & analysis of P&L, Forecast accuracy, SG&A,Working Capital Cost of Sales reports is to support the businesses.Financial planning and analysis (FP&A) refers to the processes designed to help organizations accurately plan, forecast, and budget to support the company s major business decisions and future financial health. These processes include planning, budgeting, forecasting, scenario modeling, and performance reporting. Team & individual objectives and performance in line with culture. Services maintained in line with Service expectations agreed with the business.Pro-active participation in the Information Delivery leadership team. Development, Objectives and Performance management of the team and individuals in line with policy and performance framework. Ensure one on one feedback is held with all team members. Reduction of single points of failure and dependency on key individuals. Establish action plans in relation to Staff Satisfaction feedback. What are we looking for Ensure a robust environment which supports agreed customer service levels. Extensive use of Financial and Management applications which support financial and Management Information analysis. Build the capabilities of the team to grow the level of competency across technical and business environments in line with strategic information delivery direction Work with Engagement Partners to align information delivery approach and service levels with business priorities and direction, maximizing the relevance and value of the information service to the achievement of business objectives In co-operation with other units, ensure processes are in place to assist and educate customers and other FI&IM teams in understanding outputs of applications/models under the control of the area Embrace a team-based leadership style, building trust and co-operation within the team and across other teams within Finance and the business Drive an end to end view of information service delivery across MI and FI environments, working with content management, Systems Control and Information Delivery on data inputs, business rules and ensuring quality outputs Embed common, simplified and documented processes within the team and across FI&IM to reducProvide support on Financial & Management Information delivery to business users Pro-active ownership, logging & status communication of all issues. Work Logging System Metric management. Establish action plans in relation to Customer Satisfaction feedback. Established End User Training where required Establish / Review SLAs on all customer suppor Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

As an IDAM Strategy & Solution Delivery professional, you will be responsible for developing and implementing scalable, secure, and compliance-driven frameworks tailored to client needs. Your role will involve leading end-to-end execution of IDAM projects, from requirements gathering to deployment and post-implementation support, ensuring alignment with industry best practices, regulatory requirements, and cybersecurity trends. In client engagement and advisory capacity, you will act as a trusted advisor to clients, understanding their security needs and recommending appropriate IDAM strategies. Collaboration with CISOs, CIOs, and security teams will be essential to design customized access control solutions and drive long-term client relationships through high-quality service delivery. Operational excellence and service delivery will be a key focus area where you will establish efficient workflows, processes, and governance models for seamless IDAM implementation and management. Continuous improvement initiatives will be implemented to enhance service quality, scalability, and automation in IDAM solutions, while monitoring KPIs, SLAs, and compliance adherence to maintain high standards of delivery. Your role will also encompass engineering and technical leadership responsibilities, including leading and mentoring IDAM engineering teams, overseeing integration of various architectures into client environments, and providing technical leadership on complex IDAM challenges for risk mitigation and security compliance. Cross-functional collaboration will be crucial as you work closely with cybersecurity, cloud, IT infrastructure, and compliance teams to ensure seamless IDAM integration. Collaboration with sales and business development teams will be required to support pre-sales activities, RFPs, and solution proposals for clients. Furthermore, staying updated on evolving cybersecurity threats and driving innovation in IDAM service offerings will be expected. To excel in this role, you should possess a Bachelor's degree in IT, Cybersecurity, Engineering, or a related field, with relevant certifications such as CISSP, CISM, or IAM-related certifications preferred. You should have over 15 years of experience in IDAM service delivery, cybersecurity consulting, or enterprise security architecture, with a strong focus on OT/IT environments. Deep expertise in IAM, PAM, MFA, SSO, Zero Trust, and regulatory compliance frameworks, along with a proven track record of delivering large-scale IDAM projects for enterprise clients, will be essential. Strong leadership, client management, and strategic problem-solving abilities are also required for success in this role.,

As a Senior Territory Service Representative at Blue Dart Express India, you will play a crucial role in the operational functions of the organization. Reporting directly to the Regional Air Network Head, your primary responsibility will be to oversee all inbound and outbound operations at the Service Centre located in SUH, Surat. Your objective will be to ensure that deliveries are made in a timely, accurate, and profitable manner. Your key responsibilities will include providing exceptional service to customers through intact and timely pickup and delivery of shipments, which involves fieldwork. You will be required to establish connections for shipments picked up from your designated route and develop the territory or route further. Additionally, you will be responsible for growing business with existing customers on your route, generating sales leads, and sharing relevant competition information. It will also be essential for you to focus on self-grooming and continuously upgrading your product and operations knowledge. In terms of managing people, you will be expected to provide direction, guidance, and support to your team members to ensure the effective discharge of their duties. Monitoring the performance of the team regularly will help you identify key performers and areas for improvement. Mentoring and coaching your subordinates to enhance their capabilities and contribute to building a robust succession pipeline will be crucial. Ensuring that the Service Centre is adequately staffed according to manpower requirements and maintaining a high level of employee engagement and retention for key performers will be essential aspects of your role.,

About the Company: We are a fintech startup focused on developing cutting-edge solutions in the zero-cost lending sector, revolutionizing how individuals access credit through a fusion of lending and investments. Presently operating in stealth mode, we are supported by initial institutional funding. Role: Co-Founder Product / Operations: As a co-founder, your primary responsibility will be to spearhead the comprehensive product strategy and operational implementation of an advanced lending platform. Your pivotal role involves shaping the product roadmap, fostering customer adoption, and constructing scalable operational frameworks to facilitate swift expansion. Key Responsibilities: - Establish and lead the product vision, roadmap, and go-to-market strategy in collaboration with technical and business units. - Drive customer research, user journey mapping, and iterative product enhancements to deliver a delightful user interface. - Develop and expand fundamental operational procedures ranging from customer enrollment to loan disbursements, collections, and partner integrations. - Formulate and enhance risk, compliance, and service delivery protocols to align with regulatory standards. - Collaborate closely with lending partners, technical teams, and support staff to ensure seamless operational execution. - Recruit and manage a diverse team encompassing product, operations, and customer success as the organization expands. Ideal Profile: - Possess a minimum of 4 years of experience in product management, operations, or strategy, preferably within the fintech or lending domain. - Demonstrated capability to initiate a product from the ground up, exhibiting strong user understanding and execution discipline. - Preference for Tier-1 educational background (IITs, IIMs, ISB, or equivalent). - Possess an entrepreneurial mindset with a high threshold for uncertainty and a readiness to undertake calculated risks in pursuit of an audacious vision. Compensation: This role entails a Co-Founding position with substantial equity-based compensation.,

The Line Compliance Senior Executive position based in Kochi, requires a candidate with internal audit experience and expertise in non-financial audit/SOX audit. As the Line Compliance Senior Executive, your primary responsibility will be to ensure risk and compliance to operational/process controls, service delivery, fraud risk assessment, client contracts, and organizational policies and procedures in the client area. Your duties will include ensuring adherence to operational and process-related controls, compliance for service delivery requirements, fraud risk assessment, client contractual terms, policies, rules, and procedures in the client area. You will coordinate and support compliance activities, conduct periodic fraud risk assessments, testing of process controls, and service delivery compliance reviews/audits. Additionally, you will provide support and guidance during internal/external audits and monitor compliance activities across operations. As the Line Compliance Senior Executive, you will act as an independent reviewer to evaluate and resolve compliance issues within the client area, identify potential areas of compliance vulnerability, and develop corrective action plans. You will provide regular reports to senior management, offer consultancy on risk, regulatory, contractual, and policy compliance areas, and possess relevant domain certifications such as ISO or other audit-related certifications. The ideal candidate for this role should hold a Commerce Graduate/Postgraduate degree with 15 years of education. CA/CS Inter certification is preferred, along with proficiency in MS Office. Relevant domain certifications and a minimum of 2-4 years of work experience in F&A Risk & Compliance, Service Delivery/Operations are required. You will interact internally with AM/LAM, Managers/Sr. Managers, AVP/VPs, Internal Audit, Corporate Compliance Team, and ISG/BCM team. Externally, you will engage with clients and external auditors. Key skills for this role include auditing skills, attention to detail, decision-making ability, good organizational skills, effective communication, commitment, and the ability to work independently with strict deadlines. Desirable soft skills include adaptability, flexibility, and strong communication skills. If you possess the necessary qualifications and experience, and are ready to take on the challenges of ensuring compliance and risk management in the client area, we encourage you to apply for this position.,

As the Program Manager for the Project Management Office (Service), you will play a crucial role in ensuring strategic and operational excellence within the service organization to achieve or exceed defined Key Performance Indicators (KPIs). Your responsibilities will include deploying global service portfolios and processes to enhance customer experiences, drive satisfaction, and foster sustainable growth. Central to your role will be leading digital transformation initiatives, enhancing operational efficiency, and maximizing technology platforms for service delivery. Your role will demand a high degree of self-organization and a focus on practical execution over abstract models. Experience with Agile methodologies such as Scrum, along with a strong software-oriented mindset, will be valuable in driving productivity, streamlining initiatives, and managing complex digital service programs. Key Responsibilities: 1. **Operational Efficiency & KPI Delivery**: - Lead the service operations team to meet or exceed established Service KPIs. - Identify and implement efficiencies to enhance productivity, quality, and cost-effectiveness. - Review operational performance against industry and internal benchmarks. 2. **Implementation of Global Service Portfolio**: - Develop a comprehensive framework for global digital service sales, deployment, and operations. - Streamline execution by defining roles, interfaces, and challenging existing procedures. - Monitor service quality and ensure alignment with global standards. 3. **Strategy Execution & Performance Management**: - Drive global and regional service strategies for long-term sustainable growth. - Conduct performance reviews, define corrective actions, and ensure target achievement. - Measure progress on strategic KPIs and provide data-driven insights to regional leadership. 4. **Digital Transformation & Tools Adoption**: - Foster adoption of digital tools for enhanced transparency, efficiency, and customer experience. - Transition operations to predictive and remote digital service models. - Identify automation opportunities to reduce costs and improve margins. 5. **Customer-Centric Service Excellence**: - Build and lead a service team focused on delivering value and ensuring customer success. - Monitor customer feedback and satisfaction metrics to drive improvements. - Establish effective escalation and resolution mechanisms to maintain high service levels. 6. **Team Leadership & Development**: - Encourage cross-functional collaboration and shared ownership for delivery. - Coach and empower service managers and teams for local execution. - Cultivate a culture of continuous improvement, collaboration, and digital-first thinking. Qualifications and Experience: - Bachelor's or Master's degree in Engineering, Business Administration, or related field. - 10+ years of experience in service delivery, operations, or customer success. - Proven leadership in managing distributed service teams and implementing global strategies. - Familiarity with Agile methodologies and PMP or PMI certification is desirable. - Strong budget, cost, and profitability management skills. - Willingness to travel periodically. Join us in Kalwa and be part of a team shaping the future with impactful projects across cities and countries. At Siemens, we value diversity and welcome applications from individuals of all backgrounds. Our decisions are based on qualifications, merit, and business needs. Embrace curiosity and imagination to help us create a better tomorrow. To learn more about Smart Infrastructure, visit: [Smart Infrastructure at Siemens](https://new.siemens.com/global/en/company/topic-areas/smart-infrastructure.html). Explore career opportunities at Siemens on [Siemens Careers](www.siemens.com/careers).,

Plays an important role in the organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity and gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team. Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency. Provides services according to the Service Delivery scope to meet specific KPIs and supports delivery of Procurement services into the Business. Maintains a proactive working attitude towards the client and has basic knowledge of the stakeholder community within the work perimeter. Understands the P2P process and possesses basic knowledge about cross-functional work. Builds knowledge and experience in a number of domains of expertise and contributes to a positive and collaborative team culture. Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets. Demonstrates knowledge of processes and procedures relevant to the function and is accountable for process compliance within the work perimeter. Responsible for a customer-focused service towards the client, reacting to client requests and queries in a timely fashion. Continually strives to simplify, standardize, and improve processes subject to the approval of the senior professional. Seeks out ways to improve client satisfaction, helps the team to achieve common goals, and is supportive of knowledge and best practice sharing. Acts in adherence to overall procurement policies and processes.,

At Capgemini Invent, we believe in the power of diversity to drive positive change. As an inventive transformation consultant, you will have the opportunity to leverage your strategic, creative, and scientific capabilities to collaborate closely with clients and deliver cutting-edge solutions. Join us in driving transformation that is tailored to address the challenges of today and tomorrow, all informed and validated by science and data, superpowered by creativity and design, and underpinned by purposeful technology. Your role as a key individual in the Insurance Consulting practice will involve participating in executing consulting projects, owning and managing specific work threads, and developing plans for components of engagements. You will be responsible for translating clients" business objectives or vision into streams of work from conception to execution. This will require leveraging your expertise in insurance, technology, business strategy, and program management to offer trusted advisory and thought leadership on the business implications of technology decisions, transformation roadmaps, and program/project management structures to clients" leadership teams. Additionally, you will be involved in building assets, offerings, and points of view in collaboration with Capgemini Invent leadership teams, as well as in preparing RFPs and offer pitches to potential clients. To be successful in this role, you should be a Program or Project Management expert with experience from a recognized consulting firm or the Insurance industry. You should have a track record of building and managing relationships with large clients and have worked with higher management, including C-level executives. Your qualifications should include: - 5+ years of experience in Program/Portfolio/Project/Change/Transformation Management, with experience in running multiple projects in parallel - Demonstrable experience in taking a strategy item from inception to completion via program/project management/agile methodologies - Knowledge of the insurance value chain spanning distribution, underwriting, policy, customer service, and one or more insurance domains such as Life insurance, Health insurance, P&C insurance, or Re-insurance - Expert knowledge and experience in fields such as application development, maintenance, service delivery, process reengineering, operations, strategy, and digital transformation - The ability to develop and manage client and stakeholder relationships at all levels within an organization - Experience in coaching and managing others in a project team, with a passion for continuous personal and professional development - Familiarity with Project Management tools like MS Project/JIRA/Smartsheet and Strategic Program Management tools like Clarity PPM/Aha! Roadmaps/JIRA Align At Capgemini Invent, we value flexible work arrangements to support a healthy work-life balance. Whether it's remote work or flexible work hours, we provide an environment that prioritizes your well-being. We are committed to your career growth and offer a range of career growth programs and diverse professions designed to help you explore a world of opportunities. Additionally, you will have the opportunity to equip yourself with valuable certifications in the latest technologies, such as Generative AI. Capgemini is a global business and technology transformation partner dedicated to helping organizations accelerate their transition to a digital and sustainable world. With a diverse team of over 340,000 members in more than 50 countries, Capgemini leverages its 55-year heritage to unlock the value of technology for clients across various industries. The Group's end-to-end services and solutions are fueled by market-leading capabilities in AI, cloud, and data, combined with deep industry expertise and a robust partner ecosystem. In 2023, the Group reported global revenues of 22.5 billion, cementing its position as a trusted partner for addressing the entire breadth of clients" business needs.,

you will play a vital role in ensuring the cleanliness, orderliness, and overall hygiene of the facilities within a hospitality establishment. Working closely with the housekeeping team, you will assist in coordinating daily operations, managing staff, and maintaining high cleanliness standards. Key Responsibilities: Housekeeping Operations: Assist in planning, organizing, and overseeing day-to-day housekeeping operations. Ensure all areas of the facility are maintained to the highest standards of cleanliness. Staff Supervision: Supervise housekeeping staff, including room attendants, housekeeping aides, and laundry personnel. Provide training, guidance, and support to ensure efficient and effective performance. Inventory Management: Monitor and manage inventory of cleaning supplies, linens, and guest amenities. Coordinate with the procurement team to replenish supplies as needed. Quality Control: Conduct regular inspections to ensure that rooms and public areas meet established cleanliness standards. Address any deficiencies promptly and implement corrective measures. Guest Satisfaction: Ensure that guest rooms are prepared according to established standards. Respond promptly to guest requests and concerns, striving to exceed guest expectations. Scheduling and Coordination: Assist in creating work schedules for housekeeping staff. Coordinate with other departments to ensure seamless operations. Safety and Compliance: Implement and enforce safety procedures and standards. Ensure compliance with health and safety regulations. Reporting: Generate regular reports on housekeeping activities, including occupancy rates, room turnovers, and cleaning productivity. Provide reports to the management team. Training and Development: Conduct training sessions for housekeeping staff on cleaning techniques, safety protocols, and guest service. Foster a culture of continuous improvement and learning. Budget Assistance: Assist in budget planning and management for the housekeeping department. Control expenses and optimize resource utilization. Collaboration: Collaborate with other departments, such as front office and maintenance, to ensure smooth guest experiences. Participate in regular meetings to coordinate interdepartmental activities. Environmental Initiatives: Implement and promote environmentally friendly housekeeping practices. Integrate sustainability measures into daily operations. Qualifications and Skills: High school diploma or equivalent. Additional education in hospitality or housekeeping is advantageous. Proven experience in housekeeping roles, with supervisory responsibilities. Knowledge of cleaning techniques, sanitation standards, and housekeeping best practices. Familiarity with inventory management systems. Strong organizational and multitasking abilities. Excellent communication and leadership skills. Customer-focused with a commitment to delivering exceptional service. Ability to handle and resolve guest concerns.