Territory Service Representative

As a Senior Territory Service Representative at Blue Dart Express India, you will play a crucial role in the operational functions of the organization. Reporting directly to the Regional Air Network Head, your primary responsibility will be to oversee all inbound and outbound operations at the Service Centre located in SUH, Surat. Your objective will be to ensure that deliveries are made in a timely, accurate, and profitable manner. Your key responsibilities will include providing exceptional service to customers through intact and timely pickup and delivery of shipments, which involves fieldwork. You will be required to establish connections for shipments picked up from your designated route and develop the territory or route further. Additionally, you will be responsible for growing business with existing customers on your route, generating sales leads, and sharing relevant competition information. It will also be essential for you to focus on self-grooming and continuously upgrading your product and operations knowledge. In terms of managing people, you will be expected to provide direction, guidance, and support to your team members to ensure the effective discharge of their duties. Monitoring the performance of the team regularly will help you identify key performers and areas for improvement. Mentoring and coaching your subordinates to enhance their capabilities and contribute to building a robust succession pipeline will be crucial. Ensuring that the Service Centre is adequately staffed according to manpower requirements and maintaining a high level of employee engagement and retention for key performers will be essential aspects of your role.,