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Service Delivery Junior Specialist

1 - 5 years

0 Lacs

chennai tamil nadu

Posted:1 week ago| Platform: Shine logo

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Skills Required

service delivery stakeholder management process improvement client relationship management team collaboration procurement services p2p process crossfunctional work

Work Mode

On-site

Job Type

Full Time

Job Description

Plays an important role in the organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity and gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team. Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency. Provides services according to the Service Delivery scope to meet specific KPIs and supports delivery of Procurement services into the Business. Maintains a proactive working attitude towards the client and has basic knowledge of the stakeholder community within the work perimeter. Understands the P2P process and possesses basic knowledge about cross-functional work. Builds knowledge and experience in a number of domains of expertise and contributes to a positive and collaborative team culture. Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets. Demonstrates knowledge of processes and procedures relevant to the function and is accountable for process compliance within the work perimeter. Responsible for a customer-focused service towards the client, reacting to client requests and queries in a timely fashion. Continually strives to simplify, standardize, and improve processes subject to the approval of the senior professional. Seeks out ways to improve client satisfaction, helps the team to achieve common goals, and is supportive of knowledge and best practice sharing. Acts in adherence to overall procurement policies and processes.,

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