Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Bengaluru
>
Opentext
>
Lead Cloud Service Manager

Lead Cloud Service Manager

Opentext

10 - 15 years

9 - 14 Lacs

Bengaluru

Posted:21 hours ago| Platform:

Apply

Skills Required

Cloud Service PMP project management service delivery process implementation ITIL problem management

Work Mode

Work from Office

Job Type

Full Time

Job Description

YOUR IMPACT:

You are the Lead Customer Success manager and overall relationship owner to assigned OpenText Cloud Managed Services accounts and act as a trusted advisor and partner that understands the customer's business and strategy as it relates to their OT product portfolio.
You ensures operational health, customer satisfaction and ensures that the customer is receiving maximum ROI of their OT Cloud Managed services investment.

WHAT THE ROLE OFFERS:

Lead a team of CSMs across multiple geographies or portfolios.
Ensure service delivery, issue resolution and customer satisfaction.
Drive success plans, framework adoption, and internal collaboration.
Track overages, forecast risk, and guide new process implementation.
Escalation and problem management accountability for strategic accounts.
Total Customer Ownership for the portfolio of customers being aligned
Lead and work with Cross functional teams
Contributes to development of functional and business objectives
On-board net-new hybrid (on-prem and cloud) based customers
Enable customer sponsors in a consultative and best-practice share approach
Develop customer success plans that include appropriate milestones, tasks and regular customer interactions with associated updates, based on the customer success engagement methodology and best-practices
Own customer profiles and management of data from disparate systems; ensuring that all internal stakeholders have a single source of truth for the health and status of each customer
Coordinate cross-functional communication and processes to help guide customers through their journey
Create comprehensive analytics and dashboards that reflect a 360view of the customer
Mentoring and guiding CSMs across complex account structures.
Executive stakeholder management and conflict resolution.
Creating process improvement plans and governance models.
Driving strategic alignment with Sales, PS, and Support leads.
Critical thinking and a Problem solver
Operate and Lead at a Managerial level by mentoring team of CSM's
Proactive with identifying and mitigating Customer problems with Governance and Solutions.

WHAT YOU NEED TO SUCCEED:

Bachelors degree required (MBA or equivalent leadership experience added advantage)
ITIL, PMP, or CSM platform certifications are a strong plus.
10+ years experience in customer success/delivery leadership
Proven project management skills with demonstrated experience in a consulting environment
Conversant in cloud technology and data center deployment. ITIL certification preferred.
Experience with formal project management techniques (i.e. Formal status reporting and client communication, budget/scope management and change controls
Demonstrable experience in developing and rolling out customer satisfaction improvement programs
Significant experience of leading and managing teams (including matrix management) with in an offshore environment

More Jobs at Opentext

Sr. Software Engineer

Hyderabad

7 - 13 yrs

INR 9 - 15 Lacs

Technical Marketing Manager

Bengaluru

12.0 - 17.0 yrs

INR 8 - 12 Lacs

Lead Software Engineer

Bengaluru

5.0 - 10.0 yrs

INR 25 - 30 Lacs

Sr. Software Engineer

Bengaluru

5.0 - 10.0 yrs

INR 6 - 10 Lacs

Quality Assurance and Automation Engineer

Bengaluru

3.0 - 8.0 yrs

INR 5 - 15 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Opentext

Software Development

Waterloo ON

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Lead Cloud Service Manager