8 Cloud Service Jobs

PMP/ Prince2 Practitioner Certified. Minimum 15 Years’ Experience, out of which, 5 years in the capacity of Project/Program Manager in ICT implementation and DataCentre Implementation / O&M. Minimum 1 Year Experience in managing Cloud Service Project

YOUR IMPACT: You are the Lead Customer Success manager and overall relationship owner to assigned OpenText Cloud Managed Services accounts and act as a trusted advisor and partner that understands the customer's business and strategy as it relates to their OT product portfolio. You ensures operational health, customer satisfaction and ensures that the customer is receiving maximum ROI of their OT Cloud Managed services investment. WHAT THE ROLE OFFERS: Lead a team of CSMs across multiple geographies or portfolios. Ensure service delivery, issue resolution and customer satisfaction. Drive success plans, framework adoption, and internal collaboration. Track overages, forecast risk, and guide new process implementation. Escalation and problem management accountability for strategic accounts. Total Customer Ownership for the portfolio of customers being aligned Lead and work with Cross functional teams Contributes to development of functional and business objectives On-board net-new hybrid (on-prem and cloud) based customers Enable customer sponsors in a consultative and best-practice share approach Develop customer success plans that include appropriate milestones, tasks and regular customer interactions with associated updates, based on the customer success engagement methodology and best-practices Own customer profiles and management of data from disparate systems; ensuring that all internal stakeholders have a single source of truth for the health and status of each customer Coordinate cross-functional communication and processes to help guide customers through their journey Create comprehensive analytics and dashboards that reflect a 360view of the customer Mentoring and guiding CSMs across complex account structures. Executive stakeholder management and conflict resolution. Creating process improvement plans and governance models. Driving strategic alignment with Sales, PS, and Support leads. Critical thinking and a Problem solver Operate and Lead at a Managerial level by mentoring team of CSM's Proactive with identifying and mitigating Customer problems with Governance and Solutions. WHAT YOU NEED TO SUCCEED: Bachelors degree required (MBA or equivalent leadership experience added advantage) ITIL, PMP, or CSM platform certifications are a strong plus. 10+ years experience in customer success/delivery leadership Proven project management skills with demonstrated experience in a consulting environment Conversant in cloud technology and data center deployment. ITIL certification preferred. Experience with formal project management techniques (i.e. Formal status reporting and client communication, budget/scope management and change controls Demonstrable experience in developing and rolling out customer satisfaction improvement programs Significant experience of leading and managing teams (including matrix management) with in an offshore environment

The Opportunity: You are the Lead Customer Success manager and overall relationship owner to assigned OpenText Cloud Managed Services accounts and act as a trusted advisor and partner that understands the customer's business and strategy as it relates to their OT product portfolio. You ensures operational health, customer satisfaction and ensures that the customer is receiving maximum ROI of their OT Cloud Managed services investment. You are great at: Providing overall business management of the customer which includes weekly status calls, monthly SLA reporting, site visits and business reviews, issue tracking reporting and cross functional communication with other OT teams (i.e., support, sales, product management,etc.). Managing customer expectations such that escalations can be avoided. If escalations do arise, the CSM leads the escalation management until the issues are resolved and the account de-escalated. Managing relationships and interfacing at various levels within the customer's organization(i.e., business, technical, executive leadership). Identifying short and long-term strategies to assist in the growth and business objectives of the customer. Identifying new business opportunities, recommending products or services to improve customer satisfaction and ROI. Identifying customer needs for contract add-ons, renewals, upgrades and value-added services and engaging the relevant OT contacts for execution. Regular discussions and addressing any customer concerns regarding overall service and satisfaction, making necessary adjustments and ensuring that issues have been addressed and customer perception has positively. Conduct interactive status meetings with customers, cloud services operations, Professional Services, and Commercial IT team to review ongoing activities and progress. Provide customers and internal management with regular reports and status updates, including timelines, milestones, risks, issues, decision and overall status. Facilitate communications between different teams where needed for special circumstances, customer problems, and high-visibility service items. Provides expert incident and problem management for high impact and critical customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit. Define and/or verify scope and delivery parameters in proposals and statements of work and provide Change requests when required Lead continuous improvement and iteration of best-practices, process and templates of the Customer Success Manager role Working with the Customer Experience team, creating and delivering relevant tailored customer outreaches that promote product usage, newsletters, customer user groups, webinars etc Prepare Kickoff agenda, setup monthly service reviews, review and agree reporting templates. Discuss and Validate Post Go-Live Migration requirements and open issues with customer. Lead & provide direction to service engagement model to customer(s) What it takes: Strong client focus ability to operate at manager level Bachelors degree in technical or business discipline, or equivalent At least 12+ years of IT experience in Service Delivery Roles and a minimum of 3 years experience in a client-facing role within a software company Proven project management skills with demonstrated experience in a consulting environment Conversant in cloud technology and data center deployment. ITIL certification preferred. Experience with formal project management techniques (i.e. Formal status reporting and client communication, budget/scope management and change controls Demonstrable experience in developing and rolling out customer satisfaction improvement programs Significant experience of leading and managing teams (including matrix management) with in an offshore environment What you will bring: You have a technical university/college degree ITIL foundation certification is a plus Proven knowledge/work experience with OpenText Product Suite Proven knowledge/work experience in the area of incident / problem / change management A high level of commitment, willingness to learn, and the ability to quickly apply new technologies Good communication skills in English, verbally and in written

Hiring AEM Frontend Lead with expertise in HTL, Sling Models, AEMaaCS, clientlibs, responsive UI, JS, HTML, CSS, React/Angular. Lead teams, build scalable components, optimize UX, collaborate with designers, & deliver high-performance web solutions.

About the role In our journey from Bank to Bank Tech, Cloud infrastructure plays a key role. As a Cloud Engineer, you will be responsible for the provisioning, onboarding, and overseeing development and management of cloud services. Based on business demand and projected expectations from cloud architecture, you will plan the development of services, govern, approve, and lead key product changes. Network operations safety and monitoring of network performance will be key to your profile. You will be a member of the Cloud Centre of Excellence (COE), a centrally organized enterprise architecture function that governs all types of cloud service models (IaaS, PaaS, and SaaS) and leads cloud computing adoption. You will also ensure that network operations are safe and efficient by monitoring network performance. In this role, you will also be responsible for ensuring data protection/data security norms are adhered to in all forms. driving revenue, while keeping NPS at the core of your engagement and following the Banks philosophy of Fair Customer, Fair to Bank. Key Responsibilities Drive Transition Own & drive various cloud adoption initiatives and transition of services to cloud. Eliminate downtime Continuously review the production issues during hyper care period and ensure cloud operations are stabilized. Migration Develop and manage cloud migration plans, clubbing applications into bundles for migration in waves. Collaboration Work with ICICI Bank business and IT stakeholders to refine automated provisioning through pattern and workflow documentation. Work closely with development teams to assist with migration, cutover, and rollback if needed. Support Provide support for the build orchestration/automation tool (e.g., Bamboo, Jenkins) for the CI pipeline. Service Orientation Own the cloud service implementation and transitioning plan along with support from other teams. Qualifications & Skills Educational Qualification B.E /B. Tech/M.E/ M. Tech with 6 to 12 years of relevant experience in cloud operations. Cloud Computing Experience in the use of tools (orchestration, automation, and provisioning software) to automatically control the installation, configuration, and management of cloud computing services. Be Up-to-date Committed to learning and expanding professional and technical knowledge. Cloud Migration Understanding & experience in managing the onboarding of new services in a cloud environment is preferred. Synergize with Team Experience in evaluating and configuring the right set of provisioning tools for banking IT environments. Communication skill Good oral and written communication skills.

Description Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle Integration Cloud Service (ICS) Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with teams to develop solutions that align with business needs and requirements. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the team in implementing innovative solutions - Ensure timely delivery of projects - Mentor junior team members for their professional growth Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Integration Cloud Service (ICS) - Strong understanding of cloud-based integration platforms - Experience in developing and implementing integration solutions - Knowledge of API management and service-oriented architecture - Hands-on experience with Oracle Cloud services

Okta s Workforce Identity Cloud Security Engineering group is looking for an experienced and passionate software security engineer to join a team focused on designing and developing Security solutions to harden our frameworks & infrastructure. We embrace innovation and pave the way to transform bright ideas into excellent security software solutions that help run large-scale, mission-critical software. We encourage you to prescribe defense-in-depth measures, industry security standards, enforce the principle of least privilege to help take our Security posture to the next level. Our Security engineering team has a niche skill-set that combines Security domain expertise with the ability to design, implement and rollout security features and functionalities without adding friction to product functionality or performance. We are responsible for the ever-growing need to improve our customer safety and privacy by providing security services that are coupled with the core Okta product. This is a high-impact role in a security-centric, fast-paced organization that is poised for massive growth and success. You will act as a liaison between the Security org and the engineering org to build technical leverage and influence the security roadmap and direction. You will focus on engineering security and privacy aspects of the systems used across our services while working on a weekly release cadence. You will be empowered to propose stimulating new projects for our roadmap and rewarded with projects using emerging technologies. Join us and be part of a company that is about to change the cloud computing landscape forever. Bring all the passion and dedication along and there s no telling what you could accomplish! Preferred qualification and abilities: 7+ years of development experience in designing and implementing software systems in Java, building highly reliable and mission-critical software. 3+ years of work experience in designing and implementing security solutions for applications and distributed systems. Work experience and excellent understanding in mitigating OWASP Top 10 attacks on applications, Application Security, Cryptography, Authentication, Authorization using Role-Based and Attribute-Based access controls. Strong understanding of concepts such as Test-Driven development, Secure SDLC, Secure code reviews and the ability to identify and mitigate threat vectors and vulnerabilities in code and infrastructure. Good understanding and experience in using cloud service providers such as AWS and GCP. Developing and maintaining technical documentation such as cookbooks, design and architecture docs. Troubleshooting and fixing production issues to ensure reliability, security and performance. Work experience in using RDBMS like MySQL, good grasp of concepts such as replication and clustering along with familiarity in data stores such as Redis and Elasticsearch. Excellent grasp of software engineering principles coupled with strong written and verbal communication skills. B.S or M.S in Computer Science or related fields. Responsibilities : Act as a liaison between the engineering and security org to develop innovative requirements for the security roadmap. Evangelize security best practices across the engineering org. Research, design, implement and own security oriented frameworks and features with the common goal of protecting Okta s customers. Routinely participate in cross-vertical code reviews with emphasis on Security. Break down complex problems into sub-tasks while prototyping rapidly and iteratively contributing to security initiatives using agile practices. Coach and mentor junior engineers in the team.

Skillset : IOS using XCUI Test with Swift and Android using Espresso/Kotlin/Mockito Job Description : Must have participated in design and architectural reviews of proposed testing solutions across multiple project teams Should have experience in defining and publishing key performance quality metrics and governance around it 5+ years of Mobile/Tablet automation experience on IOS using XCUI Test with Swift and Android using Espresso/Kotlin/Mockito 5+ years of experience in CI tool - Jenkins and cloud service-Sauce Labs 5+ years of webservice testing experience Technical know-how of code coverage tool Experience with Data driven, Keyword driven, and Hybrid framework Proficient in software development life cycle with Automation test strategy and test plan preparation An effective communicator with excellent relationship building & interpersonal skills; strong analytically problem solving organizational abilities Proficient in writing scripts in Swift and Kotlin for IOS and android native apps respectively Data Driven Framework, Keyword Driven Framework, Hybrid Framework, Behavior Driven Development( BDD), Page Object Model( POM)Experience on Jenkins and Sauce Labs/Browser Stack Android Espresso/Kotlin/MockitoiOS XCUITest/Swift