2744 Service Delivery Jobs - Page 18

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementManage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. What are we looking for :: Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Finance & Accounting - Budgeting and Forecasting Designation: Service Delivery Operations Team Lead Qualifications: Chartered Accountant Years of Experience: 7 to 11 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Candidate will be closely working with senior Finance Business Partners at client end.General Accounting practicesA two-step process for determining and detailing an organization s long and short term financial goals. What are we looking for Accounting Journal EntriesFinancial AnalysisClient ManagementStrong analytical skillsWritten and verbal communicationCorporate planning & strategic planningCollaboration and interpersonal skillsProcess-orientationCA/CPA certificationBudgeting and ForecastingCommunicationAnalytical ThinkingHotel Industry Experience Certifications: CPA - Certified Public Accountant Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Chartered Accountant

Skill required: Finance & Accounting - Accounting & Financial Reporting Standards Designation: Service Delivery Operations Team Lead Qualifications: Chartered Accountant Years of Experience: 7 to 11 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Candidate will be closely working with senior Finance Business Partners at client end.General Accounting practicesA set of international accounting standards stating how particular types of transactions and other events should be reported in financial statements. What are we looking for Client ManagementStrong analytical skillsThought leadershipCollaboration and interpersonal skillsNumerical abilityAbility to manage multiple stakeholdersExpert in Balance Sheet Reconciliations, Revenue Accounting and US GAAPCA/CPA CertificationHotel Industry Experience Certifications: CPA - Certified Public Accountant Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Chartered Accountant

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementManage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. What are we looking for :: Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Finance & Accounting - Budgeting and Forecasting Designation: Service Delivery Operations Team Lead Qualifications: Chartered Accountant Years of Experience: 7 to 11 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Candidate will be closely working with senior Finance Business Partners at client end.General Accounting practicesA two-step process for determining and detailing an organization s long and short term financial goals. What are we looking for Accounting Journal EntriesFinancial AnalysisClient ManagementStrong analytical skillsWritten and verbal communicationCorporate planning & strategic planningCollaboration and interpersonal skillsProcess-orientationCA/CPA certificationBudgeting and ForecastingCommunicationAnalytical ThinkingHotel Industry Experience Certifications: CPA - Certified Public Accountant Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Chartered Accountant

Skill required: Financial Planning & Analysis - Financial Planning and Analysis (FP&A) Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and help us in determining financial outcomes by getting involved and leading team providing planning, forecasting, collecting operational data/reports, conducting analysis and reconciling transaction, preparation of standard & Adhoc management reports for region, country, product, Service type etc., providing standardized/adhoc and insightful level of analyses.Support Annual Operating Plan & regular forecast exercisesPlanning, Creating and managing reporting data and report out from various database systemsProvide professional expertise and direction to other team members and act as the focal point for business units and Technology by participating in key project initiatives.As required, manage client communication, responding to queries, investigating irregularities and anomalies and provide technical support for daily task.Responsible for Financial planning, reporting, variance analysis, budgeting and forecasting, preparation & analysis of P&L, forecast accuracy & SG&A expense analysis.Preparation of Working Capital & Cost of Sales reports is to support the business.Partners with client stakeholders to understand their strategic goals, operational context and activities to explain results with strategic business insights and factsUse a diverse range of applications and understand the business and technical functionality of each application and its relevance to the business community.Provide support to all business units across the region/brands, including product understanding, validation, problem/query resolution and coordination of communications.Uses storytelling principles to convey impactful messagesReduction of single points of failure and dependency on key individuals What are we looking for Extensive use of Financial and Management applications which support financial and Management Information analysis. Build the capabilities of the team to grow the level of competency across technical and business environments in line with strategic information delivery direction. Work with Engagement Partners to align information delivery approach and service levels with business priorities and direction, maximizing the relevance and value of the information service to the achievement of business objectives. In co-operation with other units, ensure processes are in place to assist and educate customers and other teams in understanding the output of applications/models under the control of the area. Problem/Query Resolution Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

We are seeking a dynamic and results-driven Area Sales Manager to spearhead our solar sales initiatives in Hyderabad. The ideal candidate will have a proven track record in the solar industry, demonstrating the ability to drive sales growth, manage client relationships, and lead a high-performing sales team. Key Responsibilities Sales Strategy Development: Formulate and implement effective sales strategies to achieve company targets in the solar sector. Client Acquisition & Retention: Identify potential clients, nurture leads, and maintain strong relationships with existing customers. Team Leadership: Recruit, train, and manage a team of sales executives to ensure optimal performance and goal attainment. Market Analysis: Monitor market trends, competitor activities, and customer preferences to identify new business opportunities. Reporting: Prepare regular sales reports, forecasts, and performance analyses for senior management. Collaboration: Work closely with the marketing and technical teams to ensure seamless service delivery and customer satisfaction. Qualifications & Skills Educational Background: Bachelors degree in Business Administration, Marketing, Engineering, or a related field. Experience: 4-6 years of hands-on experience in solar sales, preferably in the Hyderabad region. Leadership Abilities: Demonstrated experience in leading sales teams and achieving targets. Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly. Technical Proficiency: Familiarity with solar products, CRM software, and sales analytics tools. Problem-Solving: Strong analytical and problem-solving skills to address client needs and market challenges.

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ITIL Operations Analysis Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). The IT Service Manager will need to provide the leadership of the ITIL Service Management capability for Service Design, Introduction and Transition. Champion the ITIL control processes for Problem, Change, Release, Configuration Management, delivering successful outcomes that enables them to achieve its corporate and operational objectives, ensuring IT governance and controls are effective. The IT Service Manager will be responsible for delivering and managing the service delivery improvement plan, managing risks and issues. Supporting any changes through effective communication and coordination at all levels of the organisation. Also, To Deputise for the Head of Service Delivery, as needed. Skill/ Experience A strong background leading an ITIL Service Management capability with minimum 8 years of Service Management experience. Implementation of end-to-end ITIL Service Management framework An In-depth understanding of Service Design & Transition, Major Incident Management, Problem, Change & Release Management, Disaster Recovery & Continuous Service Improvement Management Background from ITIL Service Management ServiceNow Excellent communication skills - collaborative approach. Able to apply judgement to decision making and prepared to make tough decisions. Excellent negotiation and relationship management skills. Ability to establish strong working relationships with business and other stakeholders. Excellent understanding of project & service management delivery methodology, frameworks, and best practice Passionate about continuous service improvement and delivering results. Key Responsibilities Rollout and the overall management of end-to-end ITIL Service Management best practice policies, processes, and procedures to enhance the control and maturity of IT Service Delivery Responsible for the overall transition of new or changed services into BAU. Design, deliver and manage the Service Introduction, Design & Transition processes, and the overall governance, ensuring these are communicated and followed throughout the IT function and the business. Lead Service Reviews with business stakeholder and key suppliers Create & manage the service delivery service improvement plan, managing priorities, risks, and issues to deliver the target operating model within the agreed timeline working with the Head of Service Delivery Design and support the Problem Management processes by ensuring that the root cause analysis is conducted, delivering actions to conclusion in a priority and time drive approach, incl. risk management and development of KPIs. Ensure Service Management processes are fit for purpose, ensuring efficient and effective driven approach and continues service improvement in IT service delivery. Design and deliver disaster recovery processes, documentation and manage DR plan, including DR tests to meet business requirements and IT obligations in managing follow up actions and improvements. Responsible for ITIL Service Management toolset to ensure ROI and drive continuous improvements through automation and analytics. Ensure that CAB is effective and efficient. Ensure fit for purpose Release Management processes and procedures, liaising with all stakeholders in timely communications and the management of risks and issues Ensure appropriate risks and issues are escalated in swift manner to Head of Service Delivery Adhere to Company Risk Management policy and procedures, including reporting of incidents or breaches. Formal Education Educated to Degree Level or holds relevant industry experience. ITIL Service Management V3 Expert - Essential. About NTT DATA NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https: / / us.nttdata.com / en / contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If youd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

About the Opportunity Join a high-growth leader in the IT services and digital solutions sector, specializing in innovative support and IT service management for a global clientele. We empower organizations with efficient technical support and cutting-edge incident resolution strategies. This on-site role in India offers an exciting opportunity to work at the forefront of technology-driven service delivery. Role & Responsibilities Provide first-level support and rapid resolution for IT incidents, ensuring minimal downtime for end users. Manage and troubleshoot technical issues reported via phone, chat, or email using standard ITSM tools. Log, track, and update tickets within the incident management system, maintaining clear documentation of each case. Escalate complex technical issues to the appropriate teams, facilitating timely resolutions. Collaborate with cross-functional teams to improve support processes and enhance overall service delivery. Maintain and update knowledge base articles to assist peers and end users with recurring issues. Skills & Qualifications Must-Have Proven experience in a Service Desk or technical support role with hands-on IT troubleshooting. Proficiency with IT service management tools (e.g., ServiceNow, BMC Remedy) and ticketing systems. Solid understanding of Windows and Linux operating systems along with basic networking concepts. Excellent verbal and written communication skills with a strong customer-orientation mindset. Ability to manage multiple tasks in a fast-paced, on-site environment. Preferred Familiarity with the ITIL framework and best practices in service delivery. Basic knowledge of remote diagnostic tools and troubleshooting techniques. Certifications in IT support, networking, or related fields are a plus. Benefits & Culture Highlights Work in a collaborative, innovative environment committed to continuous improvement and professional growth. Competitive salary structure with performance-based incentives. Access to comprehensive training programs and career advancement opportunities. Location: India | Workplace: On-Site

Job Description Join Our Team as a Tour and Travel Business Development Specialist Are you passionate about travel and eager to take on a dynamic role in the tourism industry? Were seeking a driven professional to join our growing tour and travel business. As our Business Development Specialist, youll play a pivotal role in expanding our reach and enhancing customer experiences. Why Join Us? Join a passionate team dedicated to delivering exceptional travel experiences. Youll have the opportunity to shape our business growth while enjoying a dynamic work environment that values creativity and initiative. Location: Preffered locations Pathankot (Punjab), Mangalore(Karnataka), Khurdha (odisha). It can be flexible location as well. How to Apply: If youre ready to embark on an exciting journey with us, please submit your resume outlining your experience and why youre the perfect fit for this role to Contactus@createmytravels.com Role and Responsibility Key Responsibilities: Tour Package Creation: Develop diverse tour packages tailored to varying customer needs and market demands. Creative Marketing: Design eye-catching Canva Ads to promote our tour packages effectively. Customer Service Excellence: Manage booking creation and ensure seamless experiences for confirmed customers. Lead Management: Proactively engage with leads to convert prospects into loyal customers. Social Media Engagement: Curate engaging posts and reels on social media platforms to boost brand visibility and engagement. B2B and B2C Engagement: Handle both business-to-business and business-to-customer interactions professionally. Strategic Business Development: Innovate and propose strategies to elevate our business to the next level. Job Qualification Requirements: Proven experience in the travel industry or related field. Strong organizational and multitasking skills. Excellent communication and interpersonal abilities. Proficiency in digital marketing tools and social media platforms. Creative thinking with a strategic mindset. Company Profile About Us: CreateMyTravels At CreateMyTravels, we are passionate about creating unforgettable travel experiences. Established with a vision to redefine tourism, we specialize in crafting bespoke tour packages that cater to a diverse range of interests and preferences. Our commitment to excellence extends beyond itinerary planning; we prioritize customer satisfaction and strive to exceed expectations at every turn. Why Join Us? Join a dedicated team of travel enthusiasts who are committed to innovation and growth in the industry. At CreateMyTravels, youll have the opportunity to contribute your skills and ideas in a collaborative environment where creativity and initiative are valued. We encourage professional development and offer a supportive culture that fosters personal and career growth. Mission Statement: To inspire wanderlust and facilitate seamless travel experiences by offering exceptional service, personalized itineraries, and unmatched customer care. Core Values: Customer Centricity: We prioritize the needs and preferences of our customers, ensuring every journey is tailored to perfection. Innovation: We embrace creativity and continuously seek new ways to enhance our offerings and customer experiences. Integrity: We uphold honesty, transparency, and reliability in all our interactions and operations. Teamwork: Collaboration and mutual respect are at the heart of our success, both internally and with our valued partners. Excellence: We strive for excellence in everything we do, setting high standards for service delivery and customer satisfaction. Our Services: Customized Tour Packages Digital Marketing and Creative Advertising (Canva Ads, Social Media Content) Booking Management and Customer Support Business-to-Business (B2B) and Business-to-Customer (B2C) Engagement Strategic Business Development and Growth Initiatives

About the Role: The role is responsible to identify, source and secure both long term and short-term pest control & prevention business opportunities. The incumbent shall be primarily responsible for the New Sales Productivity, Renewal and Collection as per the assigned targets. The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Business Development (Sales) Get business as per the approved business plan of the branch Responsible for sales promotion activities in the assigned territory Ensure all Sales KPIs are achieved month on month Identify and follow-up with prospective customers and respond to enquiry calls within specific time period Maximise conversion of enquiries into orders Ensure renewals in line with Company Expectations Keep a close eye on the developments & business opportunities in the assigned territory Prepare MPG and ensure it s updated regularly Customer Service Ensure the quality of service delivery Maintain good liaison with the customers Prepare reports & submit the same on time to the customers Attend to complaints & participate in logically concluding them along with Operations and Back office whenever required Conduct detailed inspection & SRA at clients site Prepare quotations for the customers through the system Give report of customer feedback to the Branch Manager and collection of Appreciation Letter from RBU/CBU customers Set correct Customer expectations with respect to the pest management Ensure that the correct information of the customer like, email address, 2 contact numbers & address with landmark are captured Sell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service planners Share & explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service delivery Ensure all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be give to planners to execute the services.Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling. Administration & Accounts Ensure timely submission of invoices & getting the necessary acknowledgements wherever necessary Follow-up for the timely and correct invoicing by the back office Share the costings and customer expectation with operations before service delivery Ensure all the collections gets deposited to back office within 24 hours Review daily collection & billing with back office department Maintaining Systems and MIS Ensure the required systems related to sales are updated on timely basis. Prepare Daily and Monthly Sales Report Maintain Database of customers Key ResuAlt reas: Business Development (Sales) Develop new business opportunities & Upselling Opportunities Renewals (if assigned) Calls/ Survey / Quotations/ PDSA as per Regional plan Collection & DSO Customer Service Timely Invoice Submission Competencies (Skills essential to the role): Good Interpersonal & Networking Skills Ability to communicate effectively Ability to negotiate with the clients Ability to achieve targets Computer Skills Educational Qualification / Other Requirement: Any Graduate (Any stream) Freshers Can Apply (0 - 4 years of experience) Mandatory : Two wheeler with valid driving license Languages: Local Language and English Role Type / Key working relationships: Field Sales - Individual Contributor Role External team- Customers and Customer representative Internal team- ABM/BM, Operations & Sales Colleagues, Planners What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds. Are you interested? Heres what you can expect when you join us Attractive Incentives Annual Performance Based Bonus Group Mediclaim Insurance Policy Travel Reimbursement

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : ServiceNow App Engine Good to have skills : ServiceNow IT Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, your typical day involves serving as the primary liaison between clients and the systems or applications they utilize. You will focus on maintaining high-quality service delivery, employing your exceptional communication skills to ensure that our world-class systems operate seamlessly. Your role will require you to accurately identify client issues and leverage your extensive product knowledge to design effective resolutions, thereby enhancing client satisfaction and system performance. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for system support.- Engage in continuous learning to stay updated on product features and enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow App Engine.- Good To Have Skills: Experience with ServiceNow IT Service Management.- Strong understanding of application support processes and methodologies.- Ability to troubleshoot and resolve technical issues efficiently.- Familiarity with system integration and data management principles. Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow App Engine.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: User-Generated Content Moderation - Content Moderation Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Attendance Tracking:Accurately track team attendance for billing purposes.Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy.Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols.Emotional Intelligence:oAwareness of and ability to manage emotions, both for oneself and when interacting with team members.Additional Skills-Be a team player and value cohesiveness.To step up in the absence of a Trainer/ QCer." What are we looking for "As a Lead, you will be:The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature.Your role requires the following responsibilities Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process.Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.Performance Reporting:Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. " Roles and Responsibilities: "oThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines.Communication Skills: oExcellent verbal and written communication skills to convey information clearly and concisely.oActive listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking:oAnalytical skills to identify issues, assess situations, and find practical solutions.oAbility to think critically and make informed decisions under pressure.Performance Management:oSkill in setting performance goals and monitoring team members progress.oCapacity to provide constructive feedback and coach team members for improvement.oAbility to conduct performance evaluations and implement performance improvement plans.Technical / Domain Proficiency:oStrong understanding of the relevant business process and industry-specific tools.oProficiency in using software and systems necessary for team operations.oAbility to analyze data and generate meaningful insights to drive performance improvements.Conflict Resolution:oCapability to manage conflicts within the team and mediate disputes.oSkill in maintaining professionalism and promoting harmony in challenging situations.Adaptability and Flexibility:oOpenness to change and ability to adapt to evolving business requirements.oFlexibility to manage unexpected challenges and adjust plans accordingly.Client and Stakeholder Management:oStrong interpersonal skills to interact with clients and stakeholders.oAbility to understand client expectations and manage relationships effectively.Attention to Detail:oThoroughness in reviewing and validating work for accuracy and quality.oAbility to identify process gaps and areas for improvement.Ethical and Professional Conduct:oAdherence to ethical standards and professionalism in all interactions.oCommitment to maintaining confidentiality and data security.Emotional Intelligence:oAwareness of and ability to manage emotions, both for oneself Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content management Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Attendance Tracking:Accurately track team attendance for billing purposes.Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy.Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols.Emotional Intelligence:oAwareness of and ability to manage emotions, both for oneself and when interacting with team members.Additional Skills-Be a team player and value cohesiveness.To step up in the absence of a Trainer/ QCer." What are we looking for "As a Lead, you will be:The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature.Your role requires the following responsibilities Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process.Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.Performance Reporting:Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. " Roles and Responsibilities: "oThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines.Communication Skills: oExcellent verbal and written communication skills to convey information clearly and concisely.oActive listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking:oAnalytical skills to identify issues, assess situations, and find practical solutions.oAbility to think critically and make informed decisions under pressure.Performance Management:oSkill in setting performance goals and monitoring team members progress.oCapacity to provide constructive feedback and coach team members for improvement.oAbility to conduct performance evaluations and implement performance improvement plans.Technical / Domain Proficiency:oStrong understanding of the relevant business process and industry-specific tools.oProficiency in using software and systems necessary for team operations.oAbility to analyze data and generate meaningful insights to drive performance improvements.Conflict Resolution:oCapability to manage conflicts within the team and mediate disputes.oSkill in maintaining professionalism and promoting harmony in challenging situations.Adaptability and Flexibility:oOpenness to change and ability to adapt to evolving business requirements.oFlexibility to manage unexpected challenges and adjust plans accordingly.Client and Stakeholder Management:oStrong interpersonal skills to interact with clients and stakeholders.oAbility to understand client expectations and manage relationships effectively.Attention to Detail:oThoroughness in reviewing and validating work for accuracy and quality.oAbility to identify process gaps and areas for improvement.Ethical and Professional Conduct:oAdherence to ethical standards and professionalism in all interactions.oCommitment to maintaining confidentiality and data security.Emotional Intelligence:oAwareness of and ability to manage emotions, both for oneself Qualification Any Graduation

Skill required: Supply Chain - Supply Chain Operating Model Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.To ensure all Planning relevant Master Data is complete and correct across all required systems. Creating the operating model for our clients including shaping the future structure of the organization including which capabilities should reside in-house or those that should be done by leveraging an ecosystem partner (determining which parts of the organization should be done at the corporate level, BU/brand or as a shared service), defining roles and responsibilities, creating performance management processes and KPIs. What are we looking for In this role you are required to identify and assess complex problems for area(s) of responsibilityInteraction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant mattersIndividual manages large teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shiftsTo ensure delivery of an optimal end to end Supply plan for the assigned DRBU / Category considering cash, cost and service levers. Scenario workflow orchestration and approval for the DRBU / Category within defined levels. Review dashboards to highlight exceptions and drive required actions to mitigate as required. Approval of inventory stockholding or other relevant policies Creation & approval of new segmentation strategies. Approval of parameter automation policies as a result of segmentation strategies within defined levels. Make planning decisions for assigned DRBU / Category. Drive continuous improvement and change management in order to deliver sustainable change and the end game Operations vision Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Next Generation Customer Operations - Incident Management Designation: Business Advisory Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Monitor, detect and manage any incident or event that disrupts the expected standard operation of a system, service or product within an infrastructure, as well as executing the proper responses to such events. What are we looking for You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do ob Role EDM (Employee Data Management)CL -12 with 1 to 2 years of experienceLocation Airoli (M7)Hybrid 4 days of work from home and 1 day of work from office.Shift APCA, EMEA, US (Candidate should be flexible for any shift)Working Days Monday to Friday Roles and ResponsibilitiesManaging employee data (Hire to Retirement)Good Excel knowledgeKnowledge of SAP platform.ob Role EDM (Employee Data Management)CL -12 with 1 to 2 years of experienceLocation Airoli (M7)Hybrid 4 days of work from home and 1 day of work from office.Shift APCA, EMEA, US (Candidate should be flexible for any shift)Working Days Monday to Friday Roles and ResponsibilitiesManaging employee data (Hire to Retirement)Good Excel knowledgeKnowledge of SAP platform. What are we looking for ob Role EDM (Employee Data Management)CL -12 with 1 to 2 years of experienceLocation Airoli (M7)Hybrid 4 days of work from home and 1 day of work from office.Shift APCA, EMEA, US (Candidate should be flexible for any shift)Working Days Monday to Friday Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Service Delivery Plan, deliver and execute project(s) and program(s) Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g. client-site, delivery center) Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s) Support the achievement of contract controllable income (CCI) targets,a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Client ManagementDevelops and manages key internal/external client relationships. Demonstrates thorough understanding of client relationships/business practices.Evaluates, responds to, and tracks/trends client feedback in areas of responsibility to promote Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.Performance ManagementOversees and promotes consistent application of human resource processes including performance management, career development, salary review, and resource allocation within area of responsibility.Manages team mix to the standard pyramid for type of Client Service Team/Service Delivery Team, headcount, macro resource load balance (rolling 3 months), utilization, overtime etc. and escalate issues when required according to established practices. What are we looking for S AND PROFICIENCY EXPECTATIONSBelow are the skills and minimum levels of proficiency (or depth of skill) that employees in this role are expected to possess. Adaptations to these criteria apply in some countries. Competency NameProficiency Level (Refer Defn. below)Budgeting and ForecastingProficient (P2)Client Relationship DevelopmentExpert (P4)Workforce ManagementAdvanced (P3)Cost ManagementProficient (P2)Effective CommunicationsAdvanced (P3)Metrics & ReportingAdvanced (P3)Operational ExcellenceAdvanced (P3)Operations ManagementAdvanced (P3)Problem-Solving & Escalation ManagementExpert (P4)Process ImprovementAdvanced (P3)Project ManagementProficient (P2)Real Time Call ManagementAdvanced (P3)Resource ManagementAdvanced (P3)Service Quality ManagementAdvanced (P3)Team ManagementAdvanced (P3)NegotiationProficient (P2)Stakeholder ManagementExpert (P4)Executive PresenceProficient (P2)Able and willing to work U.S. time and as needed (i.e., night shift)Employee must be able and willing to travel to and work from locations determined at the discretion of project leadershipAdditional tasks not indicated may be assigned by immediate supervisor / leadershipCyclical work shift including work hours at nightClient location holidays are observed instead of local country holidays Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Risk & Compliance - Sarbanes-Oxley Act (SOX) Designation: Risk and Compliance Associate Director Qualifications: Any Graduation Years of Experience: 18 to 28 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Lead for Controls Testing will be accountable for the strategic leadership, oversight, and delivery of high-quality service outcomes across multiple SOX Controls Testing engagements or programs. This role encompasses a broader portfolio of clients and services, ensuring consistency, efficiency, and excellence in the delivery of risk and compliance testing solutions. This role demands strong leadership, deep domain expertise in SOX Controls Testing, and the ability to influence outcomes across teams and stakeholders. The Lead is expected to operate independently, making decisions that drive client value and protect organizational integrity across the broader delivery landscape.You will be working as a part of the Risk & compliance team which is responsible for helping clients and organizations identify risks and create mitigation plans.United States federal law that set new or expanded requirements for all U.S. public company boards, management and public accounting firms. Assist in implementation of client-designed Sarbanes-Oxley controls into client s financial processes, enterprise resource planning system or supporting technology. What are we looking for Seasoned lead with 15+ years of experience, including 810 years in managing large teams and complex operations, preferably within SOX Controls TestingDomain expertise in Controls Testing across Design Effectiveness, Operational Effectiveness, 1st & 2nd LOD, and Deficiency Management, with 5+ years of hands-on delivery and oversight.Comprehensive knowledge of control types, including Application User Access, Operations Reconciliations, QA of client operations, and Records Retention Compliance.Executive stakeholder management, with proven ability to influence senior leaders and drive consensus across cross-functional and client-facing environments.Strategic thinker with operational agility, able to manage dynamic priorities, lead transformation initiatives, and adapt quickly in high-pressure environments.Analytical and solutions-oriented, skilled at assessing business impacts and presenting actionable options.Commercial acumen, with exposure to P&L ownership and financial performance metrics.Flexible and globally collaborative, comfortable working across time zones and navigating ambiguity to meet tight deadlines.Independent, detail-driven professional, with excellent communication, multitasking, and prioritizationPreferably A Qualified Accountant. Experience in managing SOX Testing.Strong grounding in risk and compliance frameworks, including COSO, SOX, ISO 9001/27001, Internal Audit, and QA. Certified in relevant standards (preferred). Proven change agent enhancing internal control and financial integrity. Roles and Responsibilities: Own end-to-end service delivery across a portfolio of Controls Testing programs, ensuring timely execution, accuracy, and adherence to quality standards.Provide strategic direction to Service Delivery Leads and their teams, ensuring alignment with client objectives, risk and compliance standards, and industry best practices.Drive process excellence by identifying control gaps, implementing automation and control enhancements, and ensuring alignment with regulatory frameworks such as SOX, COSO, and ISO standards.Oversee risk mitigation and deviation management, driving resolution strategies and ensuring governance processes are followed, including stakeholder sign-offs and control effectiveness reporting.Build and manage relationships with senior stakeholders both within Accenture and on the client side, serving as a trusted advisor on Controls Testing operations, performance, and improvement opportunities.Drive continuous improvement across the portfolio by identifying operational inefficiencies, implementing process enhancements, and standardizing delivery methodologies.Mentor and develop delivery teams, fostering a culture of accountability, innovation, and client-centricity.Contribute to strategic initiatives, including service offering enhancements, automation adoption, and cross-portfolio knowledge sharing. Qualification Any Graduation

Skill required: Talent & HR Practice - Reward Strategies Designation: Func & Ind Intelligence Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Human Resource post graduates/graduates with relevant consulting and solutioning experience with a sound knowledge of end to end Human resources domain and should have capability in working with ambiguityExpected to work on strict deadlines, in a high-pressure business environment while being a good team player. Prior HR Consulting and Solutioning experience in the BPO Industry with driving transformation / projects experience / Robotic implementation experience will be preferred. Should be open to work in different time zones as per the business requirement.Advise clients on HR organization design and target operating model.Lead HR transformation and process reengineering to improve efficiency and reduce costs.Provide expertise during global design and localization workshops.Contribute best practices in local process administration and design.Drive process design, focusing on operational efficiency.Support technology enablement (Cloud HRIS) and identify automation opportunities.Provide input for policy harmonization and service delivery components.Participate in global design authority discussions.Test end-to-end processes for system and process familiarity, aiding SOP creation.Lead SOP creation, working with SMEs to document process narratives.Train BPO process SMEs and lead service rehearsal activities.Monitor training results, helping the transition team resolve issues.Lead continuous process improvement and track KPIs.Develop Analytics opportunities for client business value.Coach PMEs and BPO teams.Design HR solutions and lead client workshops.Create end-to-end HR outsourcing solutions using digital tools.Collaborate with transitions and change management teams for smooth process transfers.Program lead and manage HR consulting projects, ensuring successful delivery.Work with global teams to create HR outsourcing solutions.Lead Hypercare and governance meetings for domains. What are we looking for Worked on HRIS cloud-based technologies like Workday, SuccessFactors, ServiceNowStrong customer engagement skillsGlobal exposure know-how of different culturesCross industry exposure on HR transformation projectsEnd to End knowledge of HR functionGood analytical and problem-solving skills and ability to handle difficult client interactionsTravel readiness and flexibility to work in different time zonesPeople ManagementIC role or Level 7-9Core Competencies:HR Transformation HR ConsultingHR Technology ConsultingProfessional QualitiesHR Operations ExperienceGood oral and written communication skillsAbility to identify and effectively use resourcesExcellent customer service skillsOperational Excellence skills Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Supply Chain - Automotive Supply Chain Designation: Delivery Lead Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do In this role you are required to identify and assess complex problems for area(s) of responsibilityInteraction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant mattersIndividual manages large teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shiftsTo ensure delivery of an optimal end to end Supply plan for the assigned DRBU / Category considering cash, cost and service levers.Scenario workflow orchestration and approval for the DRBU / Category within defined levels.You will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.Analyze, improve and optimize automotive supply chains to make them more effective, efficient and resilient through digitization. What are we looking for In this role you are required to identify and assess complex problems for area(s) of responsibilityInteraction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant mattersIndividual manages large teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shiftsTo ensure delivery of an optimal end to end Supply plan for the assigned DRBU / Category considering cash, cost and service levers.Scenario workflow orchestration and approval for the DRBU / Category within defined levels.Review dashboards to highlight exceptions and drive required actions to mitigate as required.Approval of inventory stockholding or other relevant policiesCreation & approval of new segmentation strategies.Approval of parameter automation policies as a result of segmentation strategies within defined levels.Make planning decisions for assigned DRBU / Category.Drive continuous improvement and change management in order to deliver sustainable change and the end game Operations visionTo ensure all Planning relevant Master Data is complete and correct across all required systems. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation