Application Tech Support Practitioner

  

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :ServiceNow App Engine

Good to have skills :ServiceNow IT Service ManagementMinimum
3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, your typical day involves serving as the primary liaison between clients and the systems or applications they utilize. You will focus on maintaining high-quality service delivery, employing your exceptional communication skills to ensure that our world-class systems operate seamlessly. Your role will require you to accurately identify client issues and leverage your extensive product knowledge to design effective resolutions, thereby enhancing client satisfaction and system performance.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for system support.- Engage in continuous learning to stay updated on product features and enhancements. Professional & Technical Skills:

- Must To Have
Skills:

Proficiency in ServiceNow App Engine.- Good To Have
Skills:

Experience with ServiceNow IT Service Management.- Strong understanding of application support processes and methodologies.- Ability to troubleshoot and resolve technical issues efficiently.- Familiarity with system integration and data management principles.
Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow App Engine.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 
15 years full time education