83 Support Process Jobs

Job Title : SAP MDG Techno-Functional Consultant Experience : 8+ Years Location : PAN India (Remote/Hybrid as per project requirement) Employment Type : Full-Time Job Summary We are seeking a seasoned SAP MDG (Master Data Governance) Techno-Functional Consultant with strong expertise in both technical development and functional configuration. The ideal candidate should have experience in multiple MDG domains (like Material, Vendor, Customer, Finance) and should be capable of driving end-to-end implementations and enhancements. Key Responsibilities : Lead SAP MDG implementations and support projects across multiple domains (MDG-M, MDG-S, MDG-C, MDG-F) Understand business requirements and translate them into functional and technical MDG solutions Configure standard MDG components and develop custom solutions using ABAP, BRF+, FPM, and UI5 Design and implement data models, workflows, validations, and derivations Integrate SAP MDG with ECC/S4HANA and other external systems Perform data replication using SOA services or ALE Provide system support, troubleshoot issues, and ensure data quality and compliance Collaborate with business and technical teams to deliver high-quality solutions Key Skills & Expertise : 8+ years of SAP experience with at least 4+ years in SAP MDG (Techno-Functional role) Proficiency in MDG configuration, data modeling, workflow, and UI customization Strong technical skills in ABAP, BRF+, FPM, and SAP UI5 Deep understanding of master data governance processes and best practices Experience in MDG integration with SAP and non-SAP systems Strong problem-solving skills and ability to work independently or in teams Preferred Qualifications : Bachelors or Master’s degree in Computer Science, Information Systems, or equivalent SAP MDG certification (preferred) Exposure to SAP BTP or cloud-based MDG solutions is a plus Notice Period : Immediate joiners or 30 days preferred CTC : As per industry standards and experience

Job Title : SAP EWM Consultant Experience : 7+ Years Location : Hyderabad Employment Type : Full-Time Job Summary We are seeking a highly experienced SAP EWM (Extended Warehouse Management) Consultant to join our team in Hyderabad. The ideal candidate should have deep knowledge of EWM implementations, integration with other SAP modules, and strong problem-solving skills. Key Responsibilities : Lead and participate in SAP EWM implementation and support projects Analyze business requirements and translate them into SAP EWM solutions Configure and customize SAP EWM processes including inbound, outbound, internal warehouse processes, RF framework, and warehouse monitoring Integrate EWM with SAP modules like MM, SD, and TM Support warehouse operations and optimize warehouse processes Troubleshoot and resolve SAP EWM issues in a timely manner Provide training and documentation for end users Collaborate with cross-functional teams and stakeholders Required Skills : Minimum 7 years of experience in SAP, with at least 4 years in SAP EWM Experience in at least 2 full-cycle SAP EWM implementations Strong functional knowledge of warehouse processes Good understanding of RF, HUM, slotting, labor management, and warehouse automation Expertise in EWM integration with ECC/S4HANA Excellent communication and client interaction skills Preferred Qualifications : Bachelors degree in Engineering, Computer Science, or related field SAP EWM certification (preferred) Experience with S/4HANA Embedded EWM is a plus Salary : As per industry standards Notice Period : Immediate joiners preferred / Negotiable

Role Overview: Interact with the Skyhigh Security Cloud customers via phone/email and provide the highest level of urgency to resolve customer issues in timely manner. Provide remote support on our product and resolve product related issues during POC & post-deployment phase, through research and troubleshooting. Debugging system level problems in a multi-vendor, multi-protocol network environment with high- level technical expertise on complex issues. Work closely with Support Escalation engineers to resolve critical issues. Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority. Document all technical issues, analysis and communication with the customer and ensure that the documentation is crystal clear with action items, CTAs. To Fly High in this role, you have : A bachelors degree in computer science or information technology with 1-4 years of technical support experience in a large enterprise organization. An excellent understanding of technical support processes and customer management Superior multi-tasking skills with a strong ability to work well under pressure Solid grasp of TCP/IP, HTTPs, SSO-SAML, SAASunderstanding Excellent in-depth knowledge of Networking & Security Concepts A strong demonstrated detail-orientation toward quality, results, and goal achievement An excellent understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP, SMTP An excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI, Network Security Firewalls/Proxy and SIEMs Demonstrated experience in packet capture/analysis with tcpdump and Wireshark Demonstrated experience in reading and analyzing log files It would be great if you also have: Industry relevant certification such as AWS, Azure, GCP (Google Cloud Platform), CISSP, Cisco, CEH (Certified Ethical Hacker) Knowledge of Java and SQL Scripting language (e.g., Perl, python) experience An understanding of cloud platforms like Azure, O365 suite, AWS (Amazon Web Services), Salesforce A good understanding of Linux/Unix Company Benefits and Perks: We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Salesforce Sales Cloud Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work diligently to implement solutions that enhance system functionality and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Document and maintain records of issues and resolutions to improve future support efforts. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Sales Cloud.- Strong understanding of application support processes and methodologies.- Experience with troubleshooting and resolving software issues.- Familiarity with system integration and data management.- Ability to communicate technical information effectively to non-technical users. Additional Information:- The candidate should have minimum 3 years of experience in Salesforce Sales Cloud.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

5+yrs experience in Development of large Java/J2EE applications Well versed with SDLC or Support processes such as incident management, problem management, Major incident process etc Sun/Oracle Certified Java/J2EE expert ITIL certification will be added advantage Must have handled complex application debugging / impact analysis / root cause analysis etc. Must have handled requirement analysis / design etc. Must have knowledge experience of change release management Extensive technical experience and development expertise in Core Java, J2EE, JSP, Servlets, Struts, Webservices, Spring, Hibernate, Java Script, JQuery and AJAX. Possess advanced knowledge of object-oriented design and development and the J2EE framework and data architectures. Experience working with and applying Design patterns to solve problems. Should be able to guide and mentor team members Demonstrate strong written and oral communication skills. Candidate with banking domain experience is preferred but not mandatory Skill/ Technology: Bankingcore javaJ2eeJava Technical LeadMicroservices

Job Title: D365 Senior Finance Functional Consultant Location: Hyderabad / Bengaluru Role Type: Permanent Job Type: Hybrid Role & Responsibilities: Over 8 to 12 years of relevant Dynamics AX / D365 implementation experience with Finance Background. Expertise and in-depth knowledge of the Microsoft D365 Finance application, up to date with new D365 Finance features Performed FIT GAP Assessment and created FDD Documents. Leading and managing project timelines, deliverables, and resources. Leading the design, configuration, and deployment of Finance modules in D365 F&O. Working with engagement team & client team to gather requirements, determine expectations & finalize deliverables and prepare design documents and complete gap/fit analysis

Support Team Manager We are looking for a dedicated and experienced Support Team Manager to oversee the management of our People Support Jira system and to lead the development of a comprehensive knowledge base. In this role, you will be responsible for ensuring that our internal support processes run smoothly, efficiently, and deliver the highest level of service to our team members. You will work closely with various departments to build a robust knowledge base that will serve as a key resource for all employees. Key Responsibilities: Jira System Management: Oversee and manage the People Support Jira system, ensuring tickets are tracked, prioritized, and resolved in a timely manner Team Management & Coordination: Lead, mentor, and develop a team of support specialists, fostering a collaborative and performance-driven environment. Conduct regular one-on-one meetings, performance reviews, and provide constructive feedback to team members Knowledge Base Development: Build and maintain a comprehensive knowledge base that serves as a go-to resource for frequently asked questions, policies, procedures, and best practices Process Improvement: Continuously analyze support workflows and suggest improvements to optimize efficiency and service quality Reporting & Analytics: Generate regular reports on ticket volumes, response times, and resolution rates to assess team performance. Use data to identify trends and areas for improvement in both the support system and knowledge base. Present insights and recommendations to senior leadership to drive continuous improvement Collaboration: Collaborate with HR, IT, and other departments to ensure alignment on support processes and integration of relevant knowledge base content Qualifications: Bachelors degree in Business Administration, Information Technology, Human Resources, or related field preferred. Skills & Competencies: Strong team management skills Excellent organizational and multitasking abilities Analytical mindset with the ability to use data to drive decisions and improvements Exceptional written and verbal communication skills Familiarity with HR or People Support processes is a plus Proactive problem solver with a focus on continuous improvement Ability to work in a fast-paced environment and manage multiple priorities Collaborative team player who can work effectively across departments

What You'll Do The Manager, Technical Support leads a team of technical support professionals to ensure the delivery of high-quality technical assistance to customers. You will oversee the daily operations of the technical support department, implementing efficient support processes, and collaborating with cross-functional teams to enhance customer satisfaction. The Manager, Technical Support will also help develop and implement strategies to improve support services and improve customer experience. You will report to the Director of Global Support. What Your Responsibilities Will Be Team Leadership: Oversee, mentor, hire and provide guidance to a team of technical support professionals Manage team of first line managers and lead Set performance goals, conduct regular performance evaluations, and provide constructive feedback Foster a positive and collaborative team environment to encourage productivity and innovation Technical Support Operations: Oversee the technical support operations, ensuring resolution of customer issues and inquiries. Develop and implement support processes to increase efficiency and enhance customer satisfaction. Monitor support ticket queues and allocate resources to meet service level agreements (SLAs) Identify improvement areas and to improve and increase support KPI's and customer experience. Handle escalated customer issues, escalations providing expert technical assistance and ensuring swift resolution Collaborate with customers to understand their technical challenges, identify root causes, and provide comprehensive solutions Communicate technical information to all kinds of customers. Collaborate with product development, sales, and marketing teams to communicate customer feedback and contribute to product improvements. Work with the training department to ensure technical support staff is up-to-date with product knowledge. Participate in meetings to align support strategies with our goals Analyze support metrics and customer feedback to identify trends, areas of improvement, and opportunities for enhanced service delivery Prepare regular reports on goals and present findings to the senior management team Improve initiatives to enhance support processes, customer satisfaction, and team performance Stay updated with industry trends and best practices to implement support solutions What You'll Need to be Successful You have 10+ years of experience with SaaS based product Support environment. 5+ years of experience managing different support channels like portal, chat, phone and Email 5+ years experience in support process engineering and improvement

1 to 5 years of experience in Application Support Strong understanding of application architecture, databases (SQL), and troubleshooting techniques Familiarity with ticketing tools (JIRA, ServiceNow,BMC) Provide support to end-users when needed Required Candidate profile Provide day-to-day technical support for applications,resolve issues within defined SLAs. Hands-on experience supporting web-based applications, troubleshooting technical issues. Perks and benefits To be disclosed post interviews

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : ServiceNow App Engine Good to have skills : ServiceNow IT Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing any issues they encounter, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability. Your role will also require you to interpret complex client issues and design effective resolutions based on your extensive product knowledge, contributing to the overall success of our operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate training sessions for team members to enhance their understanding of the application.- Develop and maintain comprehensive documentation for client interactions and resolutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow App Engine.- Good To Have Skills: Experience with ServiceNow IT Service Management.- Strong understanding of application support processes and methodologies.- Ability to troubleshoot and resolve technical issues efficiently.- Excellent communication and interpersonal skills to interact with clients effectively. Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow App Engine.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : ServiceNow App Engine Good to have skills : ServiceNow IT Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, your typical day involves serving as the primary liaison between clients and the systems or applications they utilize. You will focus on maintaining high-quality service delivery, employing your exceptional communication skills to ensure that our world-class systems operate seamlessly. Your role will require you to accurately identify client issues and leverage your extensive product knowledge to design effective resolutions, thereby enhancing client satisfaction and system performance. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for system support.- Engage in continuous learning to stay updated on product features and enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow App Engine.- Good To Have Skills: Experience with ServiceNow IT Service Management.- Strong understanding of application support processes and methodologies.- Ability to troubleshoot and resolve technical issues efficiently.- Familiarity with system integration and data management principles. Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow App Engine.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : AWS Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve complex problems, ensuring the seamless operation of essential applications and services. You will engage in proactive monitoring and maintenance, contributing to the overall efficiency and reliability of the systems you support. Your role will require you to stay updated with the latest technologies and best practices, enabling you to deliver effective solutions and enhance system performance. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Develop and implement best practices for application support and incident management. Professional & Technical Skills: - Must To Have Skills: Proficiency in AWS Architecture.- Good To Have Skills: Experience with cloud migration strategies.- Strong understanding of application support processes and methodologies.- Familiarity with monitoring tools and incident management systems.- Experience in scripting and automation to streamline support tasks. Additional Information:- The candidate should have minimum 7.5 years of experience in AWS Architecture.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Here is how, through this exciting role, you will contribute to BMC's and your own success : Provides courteous, efficient, and professional technical support by phone and email to customers across a broad range of industries. Develops competence and expertise in routine tasks, gaining specialized knowledge of the relevant BMC technologies. Troubleshoots intermediate to a complex range of problems, recommends appropriate actions and manages competing priorities, develops expertise in use of sophisticated tools, analysis of logs, and coordination with all available resources to resolve issues.. Uses professional concepts and company policies and procedures to solve a variety of problems of moderate - advanced scope, where analysis of situations or data requires a review of identifiable factors. Provides support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues. Uses written communication skills to update case documentation, manage customer expectations, consume, modify and create knowledge base articles. Escalates issues and works directly with Research and Development to resolve complex support problems. May work on customer support-related projects and other initiatives as assigned. Periodic weekend work will likely be required once appropriate levels of expertise are reached. To ensure youre set up for success, you will bring the following skillset & experience : 5+ years of related experience supporting software products, ideally in a Truesight, Netreo or Helix ITOM environment, with demonstrable knowledge of support processes and procedures, as well as a proven ability to describe and practical solutions to technical support problems. Highly motivated, independent and flexible, with strong team-directed abilities and a collaborative attitude. Ideally, exposure to the installation, configuration, administration and troubleshooting, or otherwise advanced use of, relevant BMC products like TrueSight Operations Management, Netreo or BMC Helix Operations Management, AIOps, Intelligent Integration, Intelligent Automation or any other BMC ITOM Products. The Ability to duplicate a customer's specific software error to define the cause. Experience debugging with software development tools. Strong verbal and written communication skills (English, with the possibility of other languages) and the ability to interpret and answer complex technical questions, provide customer follow-up and contribute to knowledge base content Key Skills Bachelors Degree (BE/B.Tech/BCA/MCA) with 5-10 years of hands-on experience in IT. Minimum of 6+ years working directly in a Technical Support Role. - Unix/Linux System/security, Networking concept and basic scripting and Container/K8 knowledge (Support Profile) Added Advantage Working knowledge (hands-on experience) of BMC Products TrueSight/Helix Operations Management, ITOM, Intelligent Integration, Intelligent Automation or AIOps (Service Monitoring), TrueSight Server Automation, Network Automation or TrueSight Orchestration or Netreo Hands-on experience in troubleshooting operating systems-related issues.

About the Job We are looking for a proactive and detail-oriented Customer Support Manager to join our fast-growing team. In this role, you will be the frontline representative of GobbleCube, managing customer communication through chat and/or phone support, ensuring a swift and effective fi rst response (FRT), and driving resolution of Level 1 issues with precision. The ideal candidate is customer-obsessed, thrives in fast-paced environments, and excels at problem-solving using a data-fi rst approach. Key Responsibilities: Own and manage the chat-based support function across key customer accounts, acting as the primary point of contact for real-time issue resolution. Ensure adherence to First Response Time (FRT) and resolution SLAs, providing timely, empathetic, and solution-oriented responses. Triage and resolve Level 1 customer issues independently; escalate complex cases appropriately with detailed context. Utilise a data-fi rst approach to analyse support trends, fl ag recurring issues, and collaborate with internal teams (Product, Tech, and CX) for systemic resolution. Create and maintain knowledge base articles, SOPs, and support documentation to streamline operations and improve self-service adoption. Represent the voice of the customer internally to help prioritise product enhancements and service improvements. Work cross-functionally to close the loop on customer issues, ensuring alignment and accountability across teams. Required Skills: 2+ years of experience in customer support, account operations, or client-facing roles in a SaaS or tech-driven environment. Exceptional written and verbal communication skills; ability to convey complex information clearly and confi dently. Proven track record in handling customer interactions with professionalism, empathy, and urgency. Strong analytical thinking and problem-solving skills, with a knack for using data to drive decisions. Ability to manage multiple conversations simultaneously while maintaining high quality and attention to detail. Self-starter mindset with a willingness to take initiative and drive improvements in support processes. Nice to Have: Experience in D2C or CPG analytics tools. Exposure to process setup and support documentation. Join GobbleCube and play a critical role in shaping our customer experience. You'll be the face of a product that is redefi ning how brands win in the digital commerce ecosystem.

Role & responsibilities SAP GRC Security Experience in Leading Team and handle multiple parallel projects Experience in Multiple Implementations Experience in ECC to S4HANA role migration Excellent Business Communication Must have knowledge on User Management Role Management and GRC ARM request processing Must have experience working in Support projects and ability to communicate with end users and directly with client managers Experience in Role development GRC Ruleset Maintenance SOD Critical Risks WorkDelegate SAP Audits for Internal and External cycles Security ITGC Audit Controls Excellent knowledge of SOX Audit issues and segregation of duties SoD issues Knowledge in SAP Fiori and S4 HANA Security if preferred Experience in R3 ECC HR Portal BOBJ and BW security S4 stong in SU24 concept Experience on CUA authorization concept and support Portal authorization Transporting authorizations SE01 and troubleshooting transport issues Working with SAP tables AGR USH and USR Define scope and gather business requirements for SAP security Roles conceptual and detailed designs Must have project coordination experience Strong verbal and written communication skills Must be able to work independently Understanding of Standard SAP Business Processes Risks SOD mitigation controls educate the all stake holders Skills Mandatory Skills : SAP HANA DB Security,SAP Security Projects (Implementation-Upgrade-Rollouts),SAP Security Support (ECC-BI-HR-CRM-S/4HANA-FIORI) Preferred candidate profile

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cisco Workload Automation Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot problems, ensuring system reliability, and implementing solutions that enhance operational efficiency. You will engage in continuous learning to stay updated with the latest technologies and methodologies, contributing to a culture of innovation and excellence within the organization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cisco Workload Automation.- Strong understanding of application support processes and methodologies.- Experience with troubleshooting and resolving application issues.- Familiarity with scripting languages to automate tasks and improve efficiency.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 3 years of experience in Cisco Workload Automation.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Salesforce Service Cloud. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Performance Engineering for SAP. Experience: 5-8 Years.

Job Responsibilities: We are looking for a passionate and technically skilled Cloud Support Engineer who brings hands-on experience in Microsoft Azure and cloud automation, with a strong grasp of programming and data engineering tools. Ideal for someone who bridges the gap between support and development. Looking for immediate joiners Need to overlap little of Canada working hours Key Responsibilities: Provide Level 2/3 support for Azure-based environments, including VMs, Logic Apps, Azure Functions, and Storage Accounts. Design and maintain automated cloud workflows using Azure Data Factory (ADF) and Databricks. Debug and resolve issues in cloud data pipelines and integration solutions. Collaborate with development teams to troubleshoot Python, Java, or PowerShell-based applications. Contribute to deploying scalable cloud infrastructure and full-stack solutions. Document and optimize cloud support procedures and technical workflows. Actively contribute to continuous improvement in cloud monitoring, performance, and cost optimization. Technical Skills Required: Cloud Platforms: Strong experience with Microsoft Azure, including VMs, ADF, Logic Apps, Azure Functions. Exposure to AWS services like Lambda, S3 is a plus. Programming Languages: Python (primary), basic Java, PowerShell scripting. DevOps & Automation: Familiarity with deployment automation tools and CI/CD practices. Data Engineering: Exposure to Databricks, Azure Data Factory, DynamoDB, and relational databases like MySQL. OS & Platforms: Linux environments and scripting. Monitoring & Debugging: Skilled in identifying issues across cloud environments using logs, alerts, and diagnostics

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM z/OS Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : As per Accenture Standard Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and analyze system performance, ensuring that all applications run smoothly and efficiently. You will engage in problem-solving activities, utilizing your expertise to enhance system functionality and user experience, while also documenting your findings and solutions for future reference. Your role will be pivotal in maintaining the integrity and reliability of business operations, making you an essential part of the team dedicated to delivering high-quality support services. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM z/OS.- Good To Have Skills: Experience with system performance monitoring tools.- Strong understanding of application support processes and methodologies.- Familiarity with incident management and problem resolution techniques.- Experience in scripting and automation to streamline support tasks. Additional Information:- The candidate should have minimum 7.5 years of experience in IBM z/OS.- This position is based at our Hyderabad office.- As per Accenture Standard is required. Qualification As per Accenture Standard

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : NNM Tools Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 yrs of minimum education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve using your expertise in NNM Tools Administration to accurately define and resolve client issues. Roles & Responsibilities:- Provide ongoing support to clients, acting as the interface between the client and the system or application.- Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge.- Ensure the smooth functioning of systems and applications, using your expertise in NNM Tools Administration to troubleshoot and resolve issues.- Collaborate with cross-functional teams to identify and resolve complex technical issues, ensuring timely and effective solutions.- Stay updated with the latest advancements in NNM Tools Administration and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Expertise in NNM Tools Administration.- Good To Have Skills: Knowledge of related technologies such as network management and monitoring tools.- Strong understanding of IT operations and support processes.- Experience in troubleshooting and resolving complex technical issues.- Excellent communication and interpersonal skills.- Ability to collaborate effectively with cross-functional teams. Additional Information:- The candidate should have a minimum of 2 years of experience in NNM Tools Administration.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification 15 yrs of minimum education

Domain: Intl. Customer Support Experience: Min. 1 Year in Voice(Intl.) Education: Grad. CTC: up to 5.75 LPA Location: Bangalore (E-city)/Pune (Hinjewadi) 24*7 shifts/WFO Cab Available contact: 9653852049(HR Gaurav)

Order Processing: Review & validate orders in SAP | Coordinate with logistics Support: Assist sales & customers | Resolve order issues System & Docs: Update SAP | Maintain records | Track & escalate delays

Job description Essential Job Functions: Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc. Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues and/or refer more complex technical problems through a defined escalation process. Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed-upon time frame. Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation. Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. Basic Qualifications Should have attended regular school/college with 10+2+3 as a minimum qualification in any stream of subject. Good understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and troubleshoot basic technical issues. Fresher or has work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.

Requirement: International Technical Support (Voice) Qualification: Graduated Fresher CTC: Up to 2.5 LPA Location: Pune (Hinjewadi)/ Bangalore(E-city) 24/7 Rotational Shifts / WFO ** 2 Months of training period in Mysore