130 Support Process Jobs

Job Title: Salesforce Consultant Portuguese Language Proficiency Location: Remote Job Description: We are looking for a Salesforce professional to support Since the implementation is in Portuguese , fluency in the language will be a key advantage. Key Requirements: Strong experience in Salesforce support / development / administration Proficiency in Portuguese (read, write, speak) Ability to collaborate with business users and technical teams Good communication and problem-solving skills Why Join Us? Opportunity to work with a leading global client Exposure to international project delivery Competitive compensation If you are a Salesforce expert with Portuguese language skills, we would love to hear from you! Apply Now / Share your CV at: Prasanna.d@vertexcs.com

Hiring for Chennai location Mandarin Language Expert qualification- Min C3 required Work location- Chennai- work from office Virtual Interview- out of station candidates who are ready to relocate can apply Immediate joiners required Fresher and experience both can apply salary up to 5.5 lpa Minimum qualification : Proficiency in Mandarin language Work in a 24*7 work environment in a customer facing calling profile Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail. Good oral and written communication skills in English Good listening and decision making skills. An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment and risk Please call varsha 7200847046 for further details Regards varsha 7200847046

Position: Production Support Engineer (L2) Experience: Min 4-7 years of relevant experience Education: BE/B Tech/M Tech/MCA Role & responsibilities • Responsible for global service delivery & DR management, application production support processes and incident management. (Mandatory) • Own the overall production support for all tracks. • Capture and action the root causes for critical and fatal incidences • Crisp reporting of the metrics on weekly and monthly basis • Coordinate with all tracks for smooth functioning of applications • Reduce repetitive activities efforts by fixing issues or by automating with the help of development team • Ensure clear and prompt communication to the stakeholders and leadership with production uptime metrics • Create issues handling process, standardize and enforce with all tracks, keep it up-to-date • Create and implement a plan to scale the support team based on the business expansion plan Preferred candidate profile • Good Communication Skills in English - verbal and written (mandatory) • Experienced in ITSM and issue tracking processes and tools like Manage Engine SDP • Good hands on experience of using JIRA tool and Excel is mandatory • Knowledge of Ecommerce domain (Preferred) • Knowledge of BCP (Business continuity planning) and DR (Disaster Recovery) process (Preferred) • Sound understanding of application production support processes and incident management. (Mandatory) Perks and benefits • 5 days working • Able to work in product based environment • Ample opportunities to learn

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Fullstack Java Enterprise . Experience: 5-8 Years .

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelors Degree or Graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing exceptional technical support to clients, utilizing your deep product knowledge to accurately define and resolve issues. Your typical day will involve interfacing with clients and ensuring world-class systems are running smoothly. Roles & Responsibilities:- Provide exceptional technical support to clients, utilizing deep product knowledge to accurately define and resolve issues.- Interface with clients to ensure world-class systems are running smoothly.- Design and interpret resolutions based on deep product knowledge.- Maintain exceptional communication skills to ensure quality service delivery.- 24x7 Rotational Shift- Voice Process Professional & Technical Skills: - Must To Have Skills: Service Desk Management.- Good To Have Skills: Knowledge of ITIL framework, experience with ticketing systems.- Strong understanding of technical support processes and procedures.- Experience with troubleshooting and problem-solving.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional technical support.- This position is based at our Bengaluru office. Qualification Bachelors Degree or Graduation

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Intune Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with different teams to gather insights and feedback, which will help in enhancing the overall service delivery and user experience. Your role will be pivotal in maintaining the integrity and functionality of essential software applications, ensuring that they meet the needs of the organization and its users. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Intune.- Good To Have Skills: Experience with mobile device management solutions.- Strong understanding of application support processes and methodologies.- Familiarity with troubleshooting techniques for software applications.- Experience in collaborating with cross-functional teams to resolve issues. Additional Information:- The candidate should have minimum 5 years of experience in Microsoft Intune.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities:- Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge.- Manage service desk operations, ensuring world-class system performance and exceptional communication with clients.- Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge.- Collaborate with cross-functional teams to ensure quality and timely issue resolution. Professional & Technical Skills: - Must To Have Skills: Service Desk Voice Support, Service Desk Management- Strong understanding of IT operations and support processes.- Experience with incident management and problem management processes.- Excellent communication and interpersonal skills.- Ability to work collaboratively in a team environment. Additional Information:- The candidate should have 0-2 years of experience in Service Desk Management.- The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field.- This position is based at our Bengaluru office. Qualification Bachelor Degree

Hiring for Chennai location Mandarin Language Expert qualification- Min C3 required Work location- Chennai- work from office Virtual Interview- out of station candidates who are ready to relocate can apply Immediate joiners required Fresher and experience both can apply salary up to 5.5 lpa Minimum qualification : Proficiency in Mandarin language Work in a 24*7 work environment in a customer facing calling profile Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail. Good oral and written communication skills in English Good listening and decision making skills. An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment and risk Please call varsha 7200847046 for further details Regards varsha 7200847046

Role & responsibilities Key Responsibilities: Respond to technical support tickets and queries via email, phone, or chat. Troubleshoot and resolve issues related to SQL databases (queries, performance, errors). Provide support for Linux-based systems including logs, services, and permissions. Monitor system performance and assist with root cause analysis for recurring problems. Escalate complex issues to the engineering team with detailed analysis and documentation. Maintain support documentation and contribute to knowledge base articles. Collaborate with QA, DevOps, and Development teams to resolve customer issues. Follow SLAs and ensure timely resolution and communication with clients. Preferred candidate profile Must-Have Skills: Strong proficiency in SQL (writing queries, joins, data analysis, performance tuning). Hands-on experience with Linux (command-line usage, shell scripting, troubleshooting). Good understanding of logs, services, cron jobs, user permissions in Linux. Familiarity with support tools like Jira, Zendesk, or similar. Strong communication and interpersonal skills. Ability to prioritize tasks and manage time effectively.

What this job involves: About the role We are looking for an experienced profession that combines technical support, software engineering and systems integration. This candidate must exhibit exceptional analytical thinking to become a part of the team that develops integration solutions for enterprise applications with a large, global client base. Requirements: Deep understanding of 3-tiered SaaS support processes At least 5 years of commercial experience working as a .NET Developer Strong knowledge of C#, .NET, Web API and OOP/OOD Experience with HTTP-based integrations Hands-on experience with .NET Core/.NET and RESTful API Cloud software development and container experience (Azure as plus) Self-organized person eager to learn and solve challenging tasks. Good level of communication and reporting skills in English Proactive and a team player Passionate to create efficient technology solutions that solves customer requirements. Sound like you Before you apply its worth knowing what we are looking for: Desirables: Experience in implementation of system integration between enterprise applications Experience with one of the following: Entity Framework, NHibernate, Dapper Experience with Elasticsearch Experience with Docker/Kubernetes Experience with Azure DevOps (CI/CD) Design and architectural patterns (GoF, MVC, N-Tier, etc.) Job Responsibilities: Deliver new enhancements and maintain core product components with other talented engineers in a collaborative team environment. Communicate with project stakeholders. Take active part in most stages of a full-cycle product/feature development (requirements analysis, decomposition, design, etc) Provide timely status updates and estimation of own tasks. Contribute to the overall quality of development services through unit testing, code reviewing and proactive offering of different improvements and innovations. Project Description System integration solutions which help to synchronize data and workflow between large scale enterprise system with external systems. It includes development from new modules and maintain & enhance existing modules. The enterprise system provides real-time facility management and service management solutions that improve productivity, increase transparency, and provide advanced business analytics. It serves restaurants, retail, property management, hospitality, health care, homebuilding, manufacturing, distribution, and service industries; and building owners, property managers, builders, and the service community.

Seeking IT Remote Support for IT support, troubleshooting, and customer service. Strong communication & problem-solving skills required. Apply now! Call via WhatsApp or share resume to HR Recruiter: Sania - 9279700716 Neha - 9905338159

Key Responsibilities 1. Onboarding & Member Lifecycle - Manage the complete new member onboarding process: from prospect intake to full integration - prospecting and shortlisting with the membership officer. - Coordinate with YPO Global for approvals and ensure compliance with chapter and global protocols - Liaise with the Membership Officer for interviews, board review, and approval tracking - Schedule and oversee photo shoots, intro video recordings, and WhatsApp/Connect introductions - Ensure onboarding checklists are completed, including CRM entry, welcome kits, and internal announcements 2. Billing & Renewals - Work with the Governance/Finance Officer and Membership Officer for invoicing and renewals - Manage follow-ups on billing queries, outstanding payments, and resignations - Liaise with the Learning Manager on event attendance fines and no-show penalties - Send regular policy reminders (e.g., attendance thresholds) and handle sensitive notices (e.g., warnings, potential removals) - Maintain updated financial status reports and escalate unresolved issues to the Admin Committee 3. Member Support & Queries - Serve as the primary point of contact for member-related queries (excluding event logistics) - Provide quick, discreet, and accurate resolution to requests and coordinate with relevant officers where needed - Uphold a high standard of professionalism and discretion at all times 4. Engagement & Retention - Track member participation across learning, spousal, and forum events - Coordinate periodic check-ins for low-engagement members in collaboration with Membership Officer and Chair - Maintain visibility lists (e.g., birthdays, anniversaries, tenure milestones) and coordinate welcome messages for new members 5. Forum Transition (Future Scope) - Over time, take on backend forum support from the Learning Manager - Maintain forum participation data, assist in forum launches, and coordinate training schedules

Responsibilities: * Provide technical support via phone, email & chat * Manage tickets using API system * Collaborate with development team on bug fixes * Maintain high customer satisfaction ratings *Hindi Speaking is must Provident fund

Hiring for Chennai location Mandarin Language Expert qualification- Min C3 required Work location- Chennai- work from office Virtual Interview- out of station candidates who are ready to relocate can apply Immediate joiners required Fresher and experience both can apply salary up to 5.5 lpa Minimum qualification : Proficiency in Mandarin language Work in a 24*7 work environment in a customer facing calling profile Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail. Good oral and written communication skills in English Good listening and decision making skills. An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment and risk Please call varsha 7200847046 for further details Regards varsha 7200847046

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Salesforce Sales Cloud Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work diligently to implement solutions that enhance system functionality and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Document and maintain records of issues and resolutions to improve future support efforts. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Sales Cloud.- Strong understanding of application support processes and methodologies.- Experience with troubleshooting and resolving software issues.- Familiarity with system integration and data management.- Ability to communicate technical information effectively to non-technical users. Additional Information:- The candidate should have minimum 3 years of experience in Salesforce Sales Cloud.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge. Manage service desk operations, ensuring world-class system performance and exceptional communication with clients. Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge. Collaborate with cross-functional teams to ensure quality and timely issue resolution. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Strong understanding of IT operations and support processes. Experience with incident management and problem management processes. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Additional Information: The candidate should have 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. This position is based at our Bengaluru office. Qualifications Graduate

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Salesforce Sales Cloud Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work diligently to implement solutions that enhance system functionality and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Document and maintain records of issues and resolutions to improve future support efforts. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Sales Cloud.- Strong understanding of application support processes and methodologies.- Experience with troubleshooting and resolving software issues.- Familiarity with system integration and data management.- Ability to communicate technical information effectively to non-technical users. Additional Information:- The candidate should have minimum 3 years of experience in Salesforce Sales Cloud.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Apple macOS Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and provide timely solutions, contributing to the overall efficiency of the organization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Document and maintain records of issues and resolutions to enhance knowledge sharing within the team. Professional & Technical Skills: - Must To Have Skills: Proficiency in Apple macOS Management.- Good To Have Skills: Experience with mobile device management solutions.- Strong understanding of application support processes and methodologies.- Familiarity with troubleshooting techniques for macOS environments.- Experience in managing software updates and patches for macOS systems. Additional Information:- The candidate should have minimum 3 years of experience in Apple macOS Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : AS/400 COBOL 400 (Programming Language) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and effectiveness of the organization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of new software features.- Provide training and support to junior team members on best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in AS/400 COBOL 400 (Programming Language).- Strong understanding of application support processes and methodologies.- Experience with debugging and troubleshooting software applications.- Familiarity with database management and data retrieval techniques.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 3 years of experience in AS/400 COBOL 400 (Programming Language).- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Azure IaaS Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and effectiveness of the organization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure IaaS.- Good To Have Skills: Experience with cloud migration strategies and tools.- Strong understanding of application support processes and methodologies.- Familiarity with incident management and ticketing systems.- Experience in scripting and automation to enhance operational efficiency. Additional Information:- The candidate should have minimum 2 years of experience in Microsoft Azure IaaS.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Call Support Executive EdTech | House of EdTech Location: Kolkata, Salt Lake, Sector 5 (Work from Office) Start Date: Immediate Joiner Salary: Up to 3 LPA (Fixed) + Up to 1 LPA (Performance-based variable pay) Office Timings: 11 AM 8 PM (6-day workweek) About Us House of EdTech (Goenka Kachave LLP), founded by IIT Kharagpur alumni Aditya Goenka and Aditya Kachave, is one of Indias fastest-growing edtech companies, redefining professional growth with innovative, impactful, and hands-on learning experiences. With 5M+ professionals served, 250 Cr+ ARR, and 700+ team members across 10+ offices in India, we empower learners to thrive through advanced education in AI tools, Stock Market, Personal Finance, Data Science, and Business Productivity. Now, we are expanding into AI-powered trading and quantitative research — building cutting edge strategies and technology to revolutionize financial decision-making. Key Responsibilities Call Support: Handle inbound and outbound learner calls to assist with queries and concerns. Problem-Solving: Address customer concerns, provide effective solutions, and escalate when necessary. Student Assistance: Guide learners on course navigation, material access, and platform usage. Active Listening & Engagement: Ensure customers feel valued through professional and empathetic interactions. Process Improvement: Identify recurring issues and suggest improvements for a better user experience. Team Collaboration: Work closely with tech and product teams to streamline customer interactions. Required Skills & Qualifications Education: Bachelor's degree preferred (any discipline). Communication: Strong verbal and written skills in English and Hindi. Customer Focus: Passion for helping customers with a problem-solving mindset. Tech-Savvy: Basic understanding of digital tools and learning platforms. Patience & Empathy: Ability to handle customer concerns professionally. Experience: 0–3 years in a call support role (Freshers are welcome!). Why Join House of EdTech? Fast-Growing EdTech Company: Work with a company backed by IIT Kharagpur alumni and industry experts. Career Advancement & Mentorship: Learn directly from experienced professionals and industry leaders. Performance-Based Incentives: Earn attractive bonuses and incentives based on your contributions. Vibrant and Energetic Work Culture: Be part of a team that values innovation, collaboration, and continuous improvement. Make an Impact: Help shape the future of education and empower learners across the country.

As an Aveva Enterprise SCADA Formerly OASys DNA specialist, you will be responsible for designing, configuring, and maintaining AVEVA Enterprise SCADA systems tailored for pipeline monitoring and control purposes. Your expertise will be crucial in implementing and configuring Alarm management, Network management, NMC Real-time, and Historical Reporting services. You will play a significant role in integrating SCADA systems with AVEVA's advanced pipeline operations applications Liquid and Gas suite to elevate situational awareness and operational efficiency levels. Ensuring high availability and implementing redundant solutions to guarantee system reliability will be a key focus of your responsibilities. Your role will involve the development and maintenance of HMI graphics and real-time data analytics to facilitate decision-making processes. Proficiency in various RTU/PLC protocols such as Modbus, DNP3, MQTT, along with a working knowledge of SQL queries and scripting will be essential. Your adherence to industry standards and regulatory requirements through Control Room Management applications will be critical. Regular system audits and troubleshooting to promptly identify and resolve issues will be part of your routine tasks. You will collaborate with cross-functional teams to optimize SCADA system performance and provide support for pipeline operations. Additionally, you will be responsible for maintaining and developing documentation procedures to assist Support Maintenance and ensure compliance position, including the creation and updating of SOPs for Support processes. **Required Profile:** - Bachelor's degree in Instrumentation, Electrical, Mechatronics, Electronics, or Communication. - Aveva Enterprise SCADA Certifications. - 5 to 8 years of industry experience in implementing, maintaining, and supporting SCADA systems, preferably in the Oil and Gas industry. - Proficiency in AVEVA Enterprise SCADA and its integration with pipeline operations applications such as PLM, Batch Tracking, Leak detection, etc. - Strong understanding of real-time data processing, HMI graphics, and system redundancy. - Knowledge of industry standards and regulatory compliance related to pipeline operations. - Strong communication, interpersonal, administrative, and leadership skills are essential. - Proven success in contributing to a team-oriented, multicultural environment. - Demonstrated ability to work creatively and analytically in a problem-solving environment.,

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Azure Architecture Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve application-related challenges, ensuring the smooth operation of essential business functions. You will engage in problem-solving activities, analyze system performance, and contribute to the overall efficiency of the applications in use, all while maintaining a focus on delivering high-quality support to end-users and stakeholders. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Provide extended coverage to address global operational issues across EMEA, NA, LA, and APJ regions.- Onboard & align upcoming Cloud Providers CDC, Ali Cloud and Stack IT into existing harmonized processes.- Act as backup support for current platform (AWS, GCP, Azure, SAP DC) vertical owners to ensure continuity.- Coordinate with AWS, GCP for capacity reservations, rescheduling, and cost tracking.- Contribute to MSR and QBR reporting with relevant system performance data.- Track and close decommissioning and cleanup tasks, including unused VMs and storage.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor application performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure Architecture.- Experience with cloud service models and deployment strategies.- Strong understanding of application support processes and methodologies.- Familiarity with incident management and problem resolution techniques.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 5 years of experience in Microsoft Azure Architecture.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : NNM Tools Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 yrs of minimum education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve using your expertise in NNM Tools Administration to accurately define and resolve client issues. Roles & Responsibilities:- Provide ongoing support to clients, acting as the interface between the client and the system or application.- Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge.- Ensure the smooth functioning of systems and applications, using your expertise in NNM Tools Administration to troubleshoot and resolve issues.- Collaborate with cross-functional teams to identify and resolve complex technical issues, ensuring timely and effective solutions.- Stay updated with the latest advancements in NNM Tools Administration and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Expertise in NNM Tools Administration.- Good To Have Skills: Knowledge of related technologies such as network management and monitoring tools.- Strong understanding of IT operations and support processes.- Experience in troubleshooting and resolving complex technical issues.- Excellent communication and interpersonal skills.- Ability to collaborate effectively with cross-functional teams. Additional Information:- The candidate should have a minimum of 2 years of experience in NNM Tools Administration.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification 15 yrs of minimum education

Oracle Fusion HCM Consultant Experience: 6-12 years Location: Noida/ Chennai Shift- General (10 AM-7P M) Budget- 17 LPA 6 months contract to hire Job Description Work in collaboration with the project and implementation team to achieve the following deliverables: Functional Design Oversight: Review, refine, and update functional design specifications across multiple HCM modules to align with evolving business requirements. Configuration Governance: Manage and maintain configuration workbooks to ensure consistency, accuracy, and traceability throughout the implementation lifecycle. Solution Documentation: Develop comprehensive functional design documents for reports, interfaces, and PaaS (Platform as a Service) extensions to support technical development and integration activities. Testing & Training Support: Contribute to the preparation of testing scripts and training materials to support system validation and user enablement. Business Process Mapping: Create and maintain business process documentation to support process standardization and future operational alignment. Data Conversion Validation: Prepare data conversion validation documentation to support migration accuracy and ensure integrity during legacy-to-Oracle transitions. Candidate Profile: Minimum 6 years of professional experience in ERP systems within the HCM domain. At least 3 years of hands-on experience implementing or supporting Oracle Fusion HCM modules. Has implemented at least one end-to-end Fusion HCM implementation, OR supporting and managing quarterly upgrade cycles. Experience working with multiple Fusion HCM modules, including Core HR, Workforce Lifecycle Management, Compensation (ICP), Goal & Performance, Benefits, and Security. Experience in designing PaaS extensions. Strong background in facilitating requirement gathering workshops and solution design sessions with business stakeholders. Experience in post-implementation support and continuous improvement initiatives. Experience working on data migration activities, such as mapping, cleansing, validation, and troubleshooting. Experience with HCM Extracts, HDL Loader, Workflow, Personalization, integration patterns relevant to Oracle Fusion, etc. Experience with Oracle Business reporting capabilities. Desirable: Functional knowledge of the following modules: Absence management, Payroll. Hands-on functional experience in cloud migration projects from Oracle PeopleSoft to Oracle Fusion HCM. Knowledge of Oracle implementation methodologies (e.g., Oracle Unified Method) Please share the following details along with the most updated resume to geeta.negi@compunnel.com if you are interested in the opportunity: Total Experience Relevant experience Current CTC Expected CTC Notice Period (Last working day if you are serving the notice period) Current Location SKILL 1 RATING OUT OF 5 SKILL 2 RATING OUT OF 5 SKILL 3 RATING OUT OF 5 (Mention the skill)