Area Service In-charge

Position: Area Service In-charge
Education: Diploma /B.E/ B. Tech (Preferred)

CTC: 8 - 10 LPA (based on location and category)

Key Responsibilities:

• 1. Establish and maintain the upkeep of service centers
• Liaison with store manager and sales team for service operations
• Ensure customer satisfaction to avoid escalation of issues
• Motivate and manage team of service center and care center personnel
• Responsible and accountable for service deliverables
• Mentor and counsel engineers whenever necessary
• Control the flow of incoming calls for on-site support of services
• Manage costs/expenses of service and care center within given guidelines
• Ensure there is adequate amount of manpower to cater to all customer calls
• Providing necessary skills/training to the team members based on needs and gaps
• Ascertain care center personnel are working in sync to support walk-in customers
• 12. Encourage the team to enhance their performance levels by identifying gaps and needs

Skills and Competencies