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Cognizant
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Service Delivery Manager-R2R

Service Delivery Manager-R2R

Cognizant

11 - 15 years

35 - 50 Lacs

Chennai

Posted:20 hours ago| Platform:

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Skills Required

project management ce service quality analytical team management management skills recording accounting monitoring client satisfaction operations service delivery leadership regulations record to report service delivery management finance slas communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

We are seeking a highly experienced Service Delivery Manager-R2R with 11 to 15 years of experience to join our team. The ideal candidate will have a strong background in Finance - Order to Cash Finance - Procure to Pay Finance - Fixed Assets and CE-Project Management. This role requires expertise in Finance & Accounting and Record to Report-Accounting. The position is based in the office and requires night shifts. Proficiency in English is a must.

Responsibilities

Lead the end-to-end service delivery for Record to Report processes ensuring high-quality standards.

Oversee the Finance

Order to Cash Finance

Procure to Pay and Finance

Fixed Assets processes to ensure seamless operations.

Provide strategic direction and support for CE-Project Management initiatives.

Ensure compliance with all financial regulations and company policies.

Monitor and manage service level agreements (SLAs) to meet or exceed client expectations.

Collaborate with cross-functional teams to drive process improvements and efficiencies.

Develop and implement best practices for financial reporting and accounting.

Manage and resolve any issues or escalations related to service delivery.

Conduct regular performance reviews and provide feedback to team members.

Ensure accurate and timely financial reporting and analysis.

Support the implementation of new systems and technologies to enhance service delivery.

Maintain strong relationships with clients and stakeholders to ensure satisfaction.

Drive continuous improvement initiatives to enhance service quality and efficiency.

Qualifications

Must have extensive experience in Finance

Order to Cash Finance

Procure to Pay and Finance

Fixed Assets.

Should have a strong background in CE-Project Management.

Must possess in-depth knowledge of Finance & Accounting and Record to Report-Accounting.

Should have excellent communication skills in English (Read/Write Speak).

Must be able to work night shifts and be based in the office.

Should have a proven track record of managing service delivery in a similar role.

Must be detail-oriented with strong analytical and problem-solving skills.

Should have the ability to work collaboratively with cross-functional teams.

Must be able to handle multiple tasks and prioritize effectively.

Should have strong leadership and team management skills.

Must be proactive and able to drive initiatives independently.

Should have a strong understanding of financial regulations and compliance.

Must be committed to delivering high-quality service and achieving client satisfaction.

Certifications Required

Certified Management Accountant (CMA) or Certified Public Accountant (CPA) preferred.

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Service Delivery Manager-R2R