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Blue Star
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Service Delivery

Service Delivery

Blue Star

1 - 5 years

6 - 10 Lacs

kolkata

Posted:2 days ago| Platform:

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Skills Required

service quality operations management team management service management kpi customer service problem management change management operations customer satisfaction service delivery incident management customer handling communication skills itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced professional to join our team as a Service Delivery specialist at Blue Star Ltd. The ideal candidate will have 1 to 5 years of experience in service delivery or a related field.

Roles and Responsibility

Manage and deliver high-quality services to clients, ensuring timely and efficient project completion.
Develop and implement effective service strategies to enhance customer satisfaction and loyalty.
Collaborate with cross-functional teams to identify and mitigate risks, improving overall service quality.
Analyze customer feedback and implement changes to improve service delivery.
Monitor and report on key performance indicators (KPIs) to measure service delivery effectiveness.
Identify opportunities for process improvements and recommend changes to management.

Job Requirements

Proven experience in service delivery or a related field, with a strong understanding of service principles and practices.
Excellent communication and interpersonal skills, enabling strong collaboration with clients and internal stakeholders.
Strong problem-solving and analytical skills, with the ability to analyze complex data sets.
Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines.
Strong attention to detail, focusing on delivering high-quality results and exceeding client expectations.
Experience with service management tools and technologies, such as incident management systems and customer relationship management software.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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