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Capgemini
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Service Delivery Junior Specialist - A

Service Delivery Junior Specialist - A

Capgemini

1 - 5 years

0 Lacs

salem tamil nadu

Posted:1 week ago| Platform: Shine logo

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Skills Required

service delivery stakeholder management process improvement client service team collaboration procurement services p2p process crossfunctional work

Work Mode

On-site

Job Type

Full Time

Job Description

As an integral part of the organization, you will be providing support to more senior service delivery professionals. Your responsibilities will include working on tasks of limited complexity, gaining experience in service desk processes, and contributing towards meeting key measurement targets of the team. Collaboration with other team members in continuous improvement activities will be essential, focusing on enhancing operational quality and efficiency. In this role, you will be expected to deliver services as per the Service Delivery scope to achieve specific KPIs. Supporting the delivery of Procurement services to the Business and maintaining a proactive approach towards the Client will be crucial. Basic knowledge of the Stakeholder community within the work perimeter, understanding of the P2P process, and awareness of cross-functional work are among the key requirements. Your role will involve building knowledge and experience in various domains of expertise, contributing to a positive and collaborative team culture, and identifying opportunities for process improvement. Ensuring that daily activities are carried out efficiently and in a timely manner, complying with procedures and KPI targets, will be part of your responsibilities. You will be held accountable for process compliance within the work perimeter and will be responsible for providing a customer-focused service to the client by promptly addressing requests and queries. A continuous effort to simplify, standardize, and enhance processes, with the approval of senior professionals, will be expected. Striving to improve client satisfaction, assisting the team in achieving common goals, supporting knowledge sharing, and adhering to procurement policies and processes will be integral to your role. Overall, your role will be to contribute towards the success of the team by demonstrating competency in the required skills and competencies.,

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Service Delivery Junior Specialist - A